17C01 – Reprogram Instrument Panel Cluster – 2017 Ford F-150

NHTSA Campaign Number: 17V053
Manufacturer Ford Motor Company
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 6,792

 

Instrument Cluster May Fail to Illuminate/FMVSS102

If the transmission gear position indicator fails to illuminate, the driver may be unable to tell the transmission shift position, increasing the risk of a crash or injury from unintended vehicle movement.

 

Summary

Ford Motor Company (Ford) is recalling certain 2017 F-150 trucks equipped with an eight-inch productivity screen.

In these vehicles, the instrument cluster may lose power after the initial vehicle start-up in cold ambient temperatures.

Several gauges, including the transmission gear position indicator, may not illuminate.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicles Safety Standard (FMVSS) number 102, “Transmission shift position sequence, starter interlock, and transmission braking effect.”

 

Remedy

Ford will notify owners, and dealers will reprogram the instrument cluster, free of charge.

The recall is expected to begin February 7, 2017.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 17C01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

June 9, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C01 – Supplement #1
Certain 2017 Model Year F-150 Vehicles Equipped with an 8” Instrument Panel
Cluster Display
Reprogram Instrument Panel Cluster

 

REASON FOR THIS SUPPLEMENT

• Service Action Update: Some previous versions of Integrated Diagnostic Software (IDS) may have caused installation failures when programming the instrument panel cluster (IPC). Reprogram the IPC module using IDS release 105.05 or higher.  Vehicles that were successfully programed or had the IPC replaced and updated prior to this supplement do not require any further action and will remain closed.

Service Procedure Update: Reminder added IPC programming can take up to 45 minutes

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-150	2017	Dearborn	October 4, 2016 through November 23, 2016
		Kansas City

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

The affected vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 102 for

Transmission Shift Lever Sequence, Starter Interlock, Transmission Braking Effect and additional FMVSS standards governing warning indicators.  Immediately after engine start up in cold ambient temperatures, the transmission shift position indicator located in the instrument panel cluster (IPC) may not illuminate and display the transmission gear selection, increasing the risk of injury or crash from unintended vehicle movement.  In addition, an inoperative IPC display may prevent activation of certain warning chimes, messages, and warning lights.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the IPC, using Integrated Diagnostic Software (IDS) release 105.05 or higher.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of February 13, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web

Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C01 – Supplement #1
Certain 2017 Model Year F-150 Vehicles Equipped with an 8” Instrument Panel Cluster Display
Reprogram Instrument Panel Cluster

 

OASIS ACTIVATION

OASIS will be activated on January 25, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 25, 2017.  Owner names and addresses will be available by February 24, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles.  Please see EFC04833 for details and consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
  • Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C01 is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

 

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C01 – Supplement #1
Certain 2017 Model Year F-150 Vehicles Equipped with an 8” Instrument Panel Cluster Display
Reprogram Instrument Panel Cluster

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Reprogram IPC using IDS release 105.05 or higher	17C01B	0.3 Hour

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 

ATTACHMENT III

Certain 2017 Model Year F-150 Vehicles Equipped with an 8” Instrument Panel Cluster Display — Reprogram Instrument Panel Cluster

 

OVERVIEW

The affected vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 102 for Transmission Shift Lever Sequence, Starter Interlock, Transmission Braking Effect and additional FMVSS standards governing warning indicators. Immediately after engine start up in cold ambient temperatures, the transmission shift position indicator located in the instrument panel cluster (IPC) may not illuminate and display the transmission gear selection, increasing the risk of injury or crash from unintended vehicle movement. In addition, an inoperative IPC display may prevent activation of certain warning chimes, messages, and warning lights.

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the IPC, using Integrated Diagnostic Software (IDS) release 105.05 or higher.

 

SERVICE PROCEDURE

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: The IPC reprogramming can take up to 45 minutes.

1. Reprogram the IPC using IDS release 105.05 or higher.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

 

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

 

February 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Compliance Recall Notice 17C01 / NHTSA Recall 17V-053
Aviso de Revisión de Cumplimiento 17C01

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 102 for Transmission Shift Lever Sequence, Starter Interlock, Transmission Braking Effect and additional FMVSS standards governing warning indicators. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, immediately after engine start up at cold ambient temperatures, the transmission shift position indicator located in the instrument panel cluster may not illuminate and display the selected transmission gear position, increasing the risk of injury or crash from unintended vehicle movement.  In addition, an inoperative instrument panel cluster display may prevent activation of certain warning chimes, messages and warning lights.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 17C01.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle–health for more information.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17C01.
Para asistencia en Español	Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V053-6058.pdf

 

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V053-3399.pdf

 

https://static.nhtsa.gov/odi/rcl/2017/RCRN-17V053-2268.pdf

 

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V053-2163.pdf

 

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V053-1215.pdf

 

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Service Information & Reprogramming

Software necessary to program electronic modules to the latest calibration level, perform module initialization (PATS), and set Programmable Parameters on Ford, Lincoln and Mercury vehicles.

Ford Module Programming (FMP) is a software application that allows subscribers to program electronic modules on Ford, Lincoln and Mercury vehicles. It can be used for:

• Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
• Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)

In addition, module initialization (PATS) functions such as Keycode Erase/Reprogram and PCM Parameter Reset can be done using this application.

J2534 Device using Ford Module Programming (FMP) can Reprogram and Configure most Modules.

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com