16C12 - Power Window Configuration

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NHTSA Campaign Number: 16V617
Manufacturer Ford Motor Company
Components VISIBILITY, ELECTRICAL SYSTEM
Potential Number of Units Affected 17,985

Power Window Force may be Excessive/FMVSS 118

If a window closes on a body part, it can increase the risk of injury.

Summary

Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016.

The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, “Power-Operated Window Systems.”

Remedy

Ford has notified owners, and dealers will update the power window operating system software, free of charge.

The recall began on September 6, 2016.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 16C12.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

January 23, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 16C12 Supplement #1
Certain 2017 Model Year Escape Titanium and SE Vehicles Equipped with
Technology Package
Power Window Configuration

New! REASON FOR THIS SUPPLEMENT

Technical Information: Attachment III has been updated to include additional steps for SE vehicles which may be equipped with a dealer-installed Ford Original Accessory Remote Start System.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Escape	2017	Louisville	October 5, 2015 through May 12, 2016

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 118: Power-Operated Window, Partition, and Roof Panel Systems. The power window configuration may exceed the regulatory requirement for closing force, increasing the risk of injury.

SERVICE ACTION

Before demonstrating or delivering any of the new in-stock vehicles involved in this recall, dealers are to reprogram the Car Configuration Parameters with revised As-Built data following the Technical Information in Attachment III. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 5, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Michael A. Berardi

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 16C12 – Supplement #1
Certain 2017 Model Year Escape Titanium and SE Vehicles Equipped with Technology Package
Power Window Configuration

OASIS ACTIVATION

OASIS will be activated on August 23, 2016.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 23, 2016. Owner names and addresses will be available on September 16, 2016.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles

For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16C12) is the sub code.
Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 16C12 – Supplement #1
Certain 2017 Model Year Escape Titanium and SE Vehicles Equipped with Technology Package
Power Window Configuration

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Reprogram the Car Configuration Parameters with revised As-Built data	16C12B	0.3 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

ATTACHMENT III

CERTAIN 2017 MODEL YEAR ESCAPE TITANIUM AND SE VEHICLES EQUIPPED WITH TECHNOLOGY PACKAGE — POWER WINDOW CONFIGURATION

OVERVIEW

Dealers are to reprogram the Car Configuration Parameters with revised As-Built data.

SERVICE PROCEDURE

Reprogramming the Car Configuration Parameters

Record the customer radio station presets.
Connect a battery charger to the 12V battery.
Connect the IDS to the vehicle. Select Start New Session and then select All other. Continue until the new session is complete.
Select the Tool Box tab, and then select Module Programming. Click the tick mark.
Select Programmable Parameters, then Car Configuration Parameter(s). Click the tick mark.

NOTE: If a diagnostic scan tool is connected to the internet, it automatically obtains As-Built. If a diagnostic scan tool is not connected to the internet, obtain the As-Built data from PTS OASIS. Download the As-Built data to the scan tool or other storage device, such as a flash drive, following the on-screen instructions.

Select Vehicle Configuration, then select Retrieve PTS derived As-Built data. Click the tick mark.
For SE vehicles, go to Page 3 to determine and address vehicles which may be equipped with a dealer-installed Ford Original Accessory Remote Start System. For Titanium vehicles, proceed to Step 8.
Retrieve and clear all CMDTCs.
Disconnect the battery charger from the 12V battery once the reprogramming has completed.
Program the customer radio presets and clock.
Perform the Power Door Window Initialization procedure on both front windows to return one-touch operation. Please follow the Workshop Manual procedures in Section 501-11, General Procedures.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

NOTE: If a module becomes unresponsive or does not operate properly following a module programming procedure, attempt a battery disconnect and reconnect.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

Dealer-Installed Ford Original Accessory Remote Start System

Determine if the vehicle is equipped with a dealer-installed Ford Original Accessory Remote Start System by inspecting for the presence of a Ford Original Accessory Remote Start key fob, or by inspecting for the presence of a Ford Original Accessory Remote Start antenna mounted to the inside of the windshield. See Figure 1.
- If the vehicle is equipped with a dealer-installed Ford Original Accessory Remote Start System, proceed to Step 2 below.
- If the vehicle is not equipped with a dealer-installed Ford Original Accessory Remote Start System, return to Step 8 of Reprogramming the Car Configuration Parameters on Page 1.

FIGURE 1

Using IDS, return to Car Configuration Parameters (from the Module Programming menu, select Programmable Parameters > Car Configuration Parameters). Select Retrieve the vehicle configuration data and then click the tick mark. See Figure 2.

FIGURE 2

Select Modify and reinstate vehicle configuration data and then click the tick mark. See Figure 3.

FIGURE 3

Identify the Remote Start parameter and change the value from Less Remote Starter to Remote Starter. Click the tick mark to download the data into the vehicle. See Figure 4.

FIGURE 4

Return to Programmable Parameters and then select Remote Start. Click the tick mark. See Figure 5.

FIGURE 5

Verify the parameters match the chart shown below in Figure 6. Modify as necessary and click the tick mark.

FIGURE 6

Return to Step 8 of Reprogramming the Car Configuration Parameters on Page 1.

September, 2016

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Compliance Recall Notice 16C12 / NHTSA Recall 16V-617
Aviso de Revisión de Cumplimiento 16C12

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 118: Power-Operated Window, Partition, and Roof Panel Systems.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the power window configuration may exceed the regulatory requirement for closing force, increasing the risk of injury.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to reprogram the power window configuration settings free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 16C12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov . Reference NHTSA Safety Recall 16V-617.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division

https://static.nhtsa.gov/odi/rcl/2016/RCMN-16V617-8994.pdf

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Service Information & Reprogramming

Software necessary to program electronic modules to the latest calibration level, perform module initialization (PATS), and set Programmable Parameters on Ford, Lincoln and Mercury vehicles.

Ford Module Programming (FMP) is a software application that allows subscribers to program electronic modules on Ford, Lincoln and Mercury vehicles. It can be used for:

Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)

In addition, module initialization (PATS) functions such as Keycode Erase/Reprogram and PCM Parameter Reset can be done using this application.

J2534 Device using Ford Module Programming (FMP) can Reprogram and Configure most Modules.