A vehicle that unexpectedly brakes increases the risk of a crash.
The recall began on October 25, 2015.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 15S29.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
September 30, 2015
|Vehicle||Model Year||Assembly Plant||Build Dates|
|2015||Dearborn||March 18, 2014 through August 5, 2015|
|Kansas City||August 11, 2014 through August 6, 2015|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, when the Adaptive Cruise Control (ACC) is engaged, the driver may experience unexpected braking while passing a large, highly reflective truck. The Collision Warning System red warning light may also flash and an audible tone may be heard at the same time. The brake lights will illuminate while the brakes are applied. The driver can override the ACC at any time using the accelerator pedal, brake pedal or by cancelling ACC through the steering wheel switches. The potential duration of this unexpected ACC braking event could increase the risk of a crash involving a trailing vehicle.
Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to reprogram the Cruise Control Module (CCM) to the latest calibration using IDS release 97.03 or higher and perform the Horizontal Alignment of the CCM using IDS. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 19, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
OASIS will be activated on September 30, 2015.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 30, 2015. Owner names and addresses will be available by October 30, 2015.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
Refunds are not approved for this program.
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15S29) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.
NOTE: Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.
|Description||Labor Operation||Labor Time|
|Reprogram CCM and perform Horizontal Alignment||15S29B||0.7 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
In some of the affected vehicles, when the Adaptive Cruise Control (ACC) is engaged, the driver may experience unexpected braking while passing a large, highly reflective truck. The Collision Warning System red warning light may also flash and an audible tone may be heard at the same time. The brake lights will illuminate while the brakes are applied. The driver can override the ACC at any time using the accelerator pedal, brake pedal or by cancelling ACC through the steering wheel switches. The potential duration of this unexpected ACC braking event could increase the risk of a crash involving a trailing vehicle. Dealers are to reprogram the Cruise Control Module (CCM) to the latest calibration using IDS release 97.03 or higher and perform the Horizontal Alignment of the CCM using IDS.
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
- Connect a battery charger to the 12V battery.
- Reprogram the Cruise Control Module (CCM) module using IDS release 97.03 or higher.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
NOTE: The horizontal alignment for the CCM is a software calibration that checks that the radar is pointed straight. No manual adjustment is needed for this procedure. The scan tool calibrates the CCM through the CCM procedure in programmable parameters.
NOTICE: The vehicle’s engine must be running during the horizontal alignment procedure. Failure to leave the engine running throughout the entire procedure results in the cancellation of the alignment procedure and the system remains non-functional.
- Follow the scan tool on-screen instructions to carry-out the CCM calibration procedure located in IDS under Toolbox > Electrical > Cruise Control > CCM Calibration.
Important Information For Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the battery is fully charged before carrying out the programming steps and connect IDS/ scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired internet connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, head lamps, interior lamps, HVAC system, etc.), close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
- Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
- Disconnect the VCM from the data link connector (DLC) and the IDS.
- Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
- Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
- Once the session is loaded, the failed process should resume automatically.
- If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
- Follow all on-screen prompts/instructions.
- Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the “Tick” mark to complete the configuration.
- The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Safety Recall Notice 15S29 / NHTSA Recall 15V614
Aviso de Revisión de Seguridad 15S29
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
|What is the issue?||On your vehicle, when the Adaptive Cruise Control (ACC) is engaged, the driver may experience unexpected braking while passing a large, highly reflective truck. The Collision Warning System red warning light may also flash and an audible tone may be heard at the same time. The brake lights will illuminate while the brakes are applied. The driver can override the ACC at any time using the accelerator pedal, brake pedal or by cancelling ACC through the steering wheel switches. The duration of this unexpected braking could increase the risk of a crash.|
|What will Ford and your dealer do?||Ford Motor Company has authorized your dealer to reprogram the Adaptive Cruise Control Module free of charge (parts and labor).|
|How long will it take?||The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.|
|What should you do?||Please call your dealer without delay and request a service date for Recall 15S29. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.|
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
|What if you no longer own this vehicle?||If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.|
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
|Can we assist you further?||If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.|
RETAIL OWNERS: If you still have concerns, please contact the Ford
Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
If you wish to contact us through the Internet, our address is: www.Fordowner.com.
Para asistencia en Español:
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
Or you may contact us through the Internet at www.fleet.ford.com.
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V614.
Thank you for your attention to this important matter.
Ford Customer Service Division
- Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
- Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)