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SUMMARY:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015.
The affected vehicles have a parking brake that may not fully engage when applied.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, “Light Vehicle Brake Systems.”
CONSEQUENCE:
If the parking brake does not fully engage and the transmission is left in a gear other than ‘Park’ while on a slope, the vehicle may roll away, increasing the risk of a crash.
REMEDY:
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge.
The recall began on September 4, 2015.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 15C07.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
July 21, 2015
TO: All U.S.Ford and Lincoln Dealers
SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C07
Certain 2015 Taurus, Police Interceptor Sedan, MKS, Flex, and MKT Vehicles, 2015-2016 Explorer Vehicles, and 2016 Police Interceptor Utility Vehicles
Parking Brake Control Inspection and Repair
AFFECTED VEHICLES
| Vehicles | Model Year | Assembly Plant | Build Dates |
| Taurus | 2015 | Chicago
|
04-May-2015 through 23-May-2015 |
| Police Interceptor Sedan | 04-May-2015 through 22-May-2015 | ||
| MKS | 04-May-2015 through 23-May-2015 | ||
| Flex | Oakville | 04-May-2015 through 23-May-2015 | |
| MKT | 04-May-2015 through 21-May-2015 | ||
| Explorer | 2015-2016 | Chicago | 04-May-2015 through 23-May-2015 |
| Police Interceptor Utility | 2016 | 06-May-2015 through 22-May-2015 |
Affected vehicles are identified in OASIS and FSA VIN lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 135, light vehicle brake systems. The parking brake may not fully engage when applied, which could result in unintended vehicle movement.
SERVICE ACTION
Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to inspect the parking brake control and replace the parking brake control as required. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of August 31, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only) 1-800-325-5621
ATTACHMENT I
DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C07
Certain 2015 Taurus, Police Interceptor Sedan, MKS, Flex, and MKT Vehicles,
2015-2016 Explorer Vehicles, and 2016 Police Interceptor Utility Vehicles
Parking Brake Control Inspection and Repair
OASIS ACTIVATED
Yes, OASIS will be activated on July 21, 2015.
FSA VIN LIST ACTIVATED
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com July 21, 2015.
Owner names and addresses will be available September 11, 2015.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL LABOR TIME AND/OR PARTS
Contact the Special Service Support Center (SSSC) if you have any of the following:
- Damage that you believe was caused by the covered condition.
- A condition that requires additional labor and/or parts to complete the repair.
- Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.
Contact the SSSC prior to the repair. Please be prepared to provide your requested additional warranty part cost, estimated additional labor time, and dealer specific labor rate. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
If a customer’s vehicle requires the replacement of the parking brake control and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. Follow Extended Service Plan (ESP) guidelines for dollar amounts. The daily rate can include applicable taxes but must not exceed the stated daily rate. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. To guarantee the shortest delivery time, an emergency order for parts must be placed. Prior approval for more than one rental day is required from the Special Service Support Center (1-800-325-5621).
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15C07) is the sub code.
- Refer to ACESII manual for claims preparation and submission information.
- Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the Special Service Support Center.
- For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code “Rental”.
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect Parking Brake Control – ALL | 15C07A | 0.2 Hours |
| Replace Parking Brake Control (includes inspection) | 15C07B | 1.0 Hours |
| Replace Parking Brake Control (includes inspection) | 1.2 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Quantity |
|---|---|---|
| FB5Z-2780-A | Parking Brake Control Assembly | 1 |
The DOR/COR number for this recall is 50609.
Order your parts requirements through normal order processing channels.
Questions regarding parts should be directed to the Special Service Support Center (1-800-325-5621) or E-mailed to: Ford@Renkim.com.
NOTE: Less than 2% of the affected vehicle population is expected to require Parking Brake Control Assembly replacement.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2015 TAURUS, POLICE INTERCEPTOR SEDAN, MKS, FLEX, AND MKT VEHICLES, 2015 – 2016 EXPLORER VEHICLES, AND 2016 POLICE INTERCEPTOR UTILITY VEHICLES — PARKING BRAKE CONTROL INSPECTION AND REPAIR
OVERVIEW
In some of the affected vehicles, the parking brake control may not engage properly. During normal operation, the parking brake control foot pedal should stay down in a locked position when engaged to any detent. If the parking brake control fails to fully engage to the fifth detent, it may not hold the vehicle stationary. A nonfunctional parking brake could result in unintended vehicle movement.
SERVICE PROCEDURE
Inspection Procedure
- Depress the parking brake control foot pedal to the 5th detent (click), then release foot pressure to confirm the pedal remains in a locked position.
- Press the pedal again to release.
- Repeat steps 1 and 2 twenty (20) times.
Note: If the parking brake pedal fails to stay down in a locked position when engaged at any time during this test, proceed to the “Parking Brake Control Assembly Replacement” procedure.
Note: The failure rate is expected to be very low.
- After completing steps 1 through 3, does the parking brake control foot pedal remain engaged when pressed to the 5th detent?
- Yes – Procedure complete, no repair required.
- No – Proceed to the “Parking Brake Control Assembly Replacement” procedure.
Parking Brake Control Assembly Replacement
- Replace the parking brake control assembly. Please follow the Workshop Manual (WSM) procedures in Section 206-05.
August 2015
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 15C07 / NHTSA Recall 15V-464
Aviso de Revisión de Cumplimiento 15C07
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 135, light vehicle brake systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the parking brake will not engage when the foot pedal is fully depressed. If the transmission is in Park, there will be no unintended vehicle movement. If the transmission is left in a gear other than Park, a non-functional parking brake could result in unintended vehicle movement, increasing the risk of a crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect the parking brake on your vehicle to ensure it is functioning properly. If it is not functioning properly, your dealer will replace the parking brake control. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 15C07. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| Do you need a rental vehicle? | If your dealer determines that parking brake control replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-464. |
Thank you for your attention to this important matter.
Ford Customer Service Division
August 2015
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 15C07 / NHTSA Recall 15V-464
Aviso de Revisión de Cumplimiento 15C07
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 135, light vehicle brake systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the parking brake will not engage when the foot pedal is fully depressed. If the transmission is left in Park, there will be no unintended vehicle movement. If the transmission is left in a gear other than Park, a non-functional parking brake could result in unexpected vehicle movement, increasing the risk of a crash. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company has authorized your dealer to inspect the parking brake on your vehicle to ensure it is operating properly. If it is not functioning properly, your dealer will replace the parking brake control. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 15C07. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
| Do you need a rental vehicle? | If your dealer determines that parking brake control replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Lincolnowner.com . Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-464. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
Service Information & Reprogramming
Software necessary to program electronic modules to the latest calibration level, perform module initialization (PATS), and set Programmable Parameters on Ford, Lincoln and Mercury vehicles.
Ford Module Programming (FMP) is a software application that allows subscribers to program electronic modules on Ford, Lincoln and Mercury vehicles. It can be used for:
- Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
- Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)
In addition, module initialization (PATS) functions such as Keycode Erase/Reprogram and PCM Parameter Reset can be done using this application.
J2534 Device 
using Ford Module Programming (FMP) can Reprogram and Configure most Modules.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
