April 12, 2024 NHTSA CAMPAIGN NUMBER: 24V267000
Loss of Drive Power from Undetected Low Battery
An undetected low battery charge can result in a loss of electrical accessories such as hazard lights, or cause a loss of drive power, increasing the risk of a crash.
NHTSA Campaign Number: 24V267
Manufacturer Ford
Motor Company
Components ELECTRICAL SYSTEM, POWER TRAIN
Potential Number of Units Affected 456,565
Summary
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Remedy
Dealers will recalibrate the body control module and power train control module, free of charge. Owner notification letters are expected to be mailed May 13, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S24.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
On October 25, 2023, The National Highway Traffic Safety Administration’s Office of Defects Investigation (NHTSA ODI) requested information regarding allegations of loss of motive power (LOMP) followed by a loss of 12-volt accessories on 2021 MY Bronco Sport vehicles. NHTSA provided 29 potentially responsive Vehicle Owner Questionnaires (VOQs) that indicated that most customers’ concerns were resolved with a 12-volt battery replacement.
On November 28, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into this concern.
From November 2023 through January 2024, the Low Voltage Power Supply Engineering team evaluated field returns and warranty data for 2021 Bronco Sport vehicles focusing on 12-volt batteries and low voltage systems.
From December 2023 through March 2024, the Low Voltage Power Supply Engineering team conducted system and vehicle level testing and teardowns with batteries with various physical conditions and state of charge. The testing revealed that the Body Control Module (BCM) and Powertrain Control Module (PCM) calibrations are unable to detect the battery failure on these vehicles, which can result in a LOMP if the alternator is unable to keep up with the electrical load demand or if an Auto Stop-Start event is initiated.
On January 31, 2024, NHTSA’s ODI opened Preliminary Investigation PE24-002 into this concern.
As of February 8, 2024, Ford is aware of 917 warranty reports, 11 field reports, and 54 customer complaints related to this concern. There are 3 unverified reports of fire and 2 property damage claims.
As of February 8, 2024, Ford is not aware of any accidents or injuries attributed to this condition.
On April 5, 2024 Ford’s Field Review Committee reviewed the concern and approved a field action.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2021-2024 |
| FORD | MAVERICK | 2022-2023 |
2 Associated Documents
Defect Notice 573 Report
RCLRPT-24V267-6161.PDF 217.534KB
Recall Acknowledgement
RCAK-24V267-7377.pdf 645.471KB
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-267
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company APR 12, 2024 NHTSA Recall No. : 24V-267 Manufacturer Recall No. : 24S24 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 456,565 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2024 Ford Bronco Sport Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed manufacturing records to determine the population of affected vehicles. The Ford process is capable of tracing Powertrain Control Module and Body Control Module calibrations to the vehicle in which the calibrations are installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database. 402,978 Ford Bronco Sport vehicles are affected.
Production Dates : FEB 05, 2020 – MAR 13, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-267 Page 2 Vehicle 2 : 2022-2023 Ford Maverick Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Ford’s team reviewed manufacturing records to determine the population of affected vehicles. The Ford process is capable of tracing Powertrain Control Module and Body Control Module calibrations to the vehicle in which the calibrations are installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 53,587 Ford Maverick vehicles are affected. Production Dates : FEB 03, 2021 – OCT 28, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : An insufficient calibration strategy for detecting sudden battery degradations during a drive cycle can lead to (a) a vehicle that is unable to restart after an auto start/stop event or (b) experience a stall while coming to a stop at low speed. Either may be accompanied by a loss of 12-volt accessories, including hazard lights.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of motive power can increase the risk of a crash.
Description of the Cause : The BCM and PCM calibrations are unable to detect a sudden change in the 12- volt battery State of Charge (SOC) during a drive cycle. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Body Control Module
Component Description : Body Control Module Calibration – Bronco Sport Component Part Number : M1PT-14F390-AC* The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-267 Page 3 Component Name 2 : Body Control Module
Component Description : Body Control Module Calibration – Maverick Gas Component Part Number : NZ6T-14F390-AD* Component Name 3 : Body Control Module
Component Description : Body Control Module Calibration – Maverick HEV Component Part Number : NZ6T-14F390-BD* Component Name 4 : Powertrain Control Module
Component Description : Powertrain Control Module Calibration – MY2021 Component Part Number : M1PA-12A650-* Component Name 5 : Powertrain Control Module
Component Description : Powertrain Control Module Calibration – MY2022 Component Part Number : N1PA-12A650-* Component Name 6 : Powertrain Control Module
Component Description : Powertrain Control Module Calibration – MY2023 Component Part Number : P1PA-12A650-* Component Name 7 : Powertrain Control Module
Component Description : Powertrain Control Module Calibration – MY2024 Component Part Number : R1PA-12A650-* Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48166 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-267 Page 4 Country : United States Chronology :
On October 25, 2023, The National Highway Traffic Safety Administration’s Office of Defects Investigation (NHTSA ODI) requested information regarding allegations of loss of motive power (LOMP) followed by a loss of 12-volt accessories on 2021 MY Bronco Sport vehicles. NHTSA provided 29 potentially responsive Vehicle Owner Questionnaires (VOQs) that indicated that most customers’ concerns were resolved with a 12-volt battery replacement. On November 28, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into this concern. From November 2023 through January 2024, the Low Voltage Power Supply Engineering team evaluated field returns and warranty data for 2021 Bronco Sport vehicles focusing on 12-volt batteries and low voltage systems. From December 2023 through March 2024, the Low Voltage Power Supply Engineering team conducted system and vehicle level testing and teardowns with batteries with various physical conditions and state of charge. The testing revealed that the Body Control Module (BCM) and Powertrain Control Module (PCM) calibrations are unable to detect the battery failure on these vehicles, which can result in a LOMP if the alternator is unable to keep up with the electrical load demand or if an Auto Stop-Start event is initiated. On January 31, 2024, NHTSA’s ODI opened Preliminary Investigation PE24-002 into this concern. As of February 8, 2024, Ford is aware of 917 warranty reports, 11 field reports, and 54 customer complaints related to this concern. There are 3 unverified reports of fire and 2 property damage claims. As of February 8, 2024, Ford is not aware of any accidents or injuries attributed to this condition. On April 5, 2024 Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the BCM and PCM calibrations updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be July 1, 2024. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-267
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The update BCM calibrations M1PT-14F390-ACG (Bronco Sport),
NZ6T-14F390-ADD (Maverick Gas), NZ6T-14F390-BDB (Maverick HEV)
will provide improved detection of 12V battery SOC during drive cycles, inhbit auto stop/start in the event of a low SOC, and provide notification to the driver if the battery is degraded. The updated PCM calibrations
M1PA-12A650-UE (MY21), N1PA-12A650-AE (MY22), P1PA-12A650-AF
(MY23), R1PA-12A650-AD (MY24) will increase the alternator output threshold to maintain vehicle operation if a low 12V battery SOC is detected during a drive cycle.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on May 13, 2024. Mailing of
owner notification letters is expected to begin May 13, 2024 and is expected to be completed by May 17, 2024.
Planned Dealer Notification Date : MAY 13, 2024 – MAY 13, 2024
Planned Owner Notification Date : MAY 13, 2024 – MAY 17, 2024
* NR – Not Reported
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