20C19 – Rear View Camera Improper Function – 2020 Ford Explorer

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 11, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Dated April 21, 2022
New! REASON FOR THIS SUPPLEMENT
Affected Vehicle Build Dates: The build date range for Explorer vehicles did not include some 2020
model year vehicles that were also impacted by the camera issue. All affected vehicles are correctly
identified in OASIS and FSA VIN lists.
New! AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle Model Year Assembly Plant Build Dates
F-150
2019-2020
Dearborn October 26, 2019 through May 18, 2020
Kansas City October 25, 2019 through May 18, 2020
F-Super Duty
Kentucky Truck October 22, 2019 through May 18, 2020
Ohio October 22, 2019 through May 18, 2020
Mustang
2020
Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
Explorer Chicago November 16, 2019 through May 27, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020
US population of additional Explorer vehicles: 1,988. Affected vehicles are identified in OASIS and
FSA VIN Lists.
Ó Copyright 2024 Ford Motor Company
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera
that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind
the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety
Standard (FMVSS) 111 – Rear Visibility.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the rear view camera following the Technical Instructions. This service must be performed on
all affected vehicles at no charge to the vehicle owner.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Claiming section
for further details.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of November 9, 2020. Owner letters for
the supplemental population will be mailed the week of April 8, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Compliance Recall 20C19 – Supplement #3
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS was activated on November 6, 2020. OASIS will be activated on March 11, 2024 for the
supplemental population.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists have been made available through https://web.fsavinlists.dealerconnection.com since
November 6, 2020 and will be available on March 11, 2024 for the supplemental population. Owner
names and addresses have been available since November 24, 2020. Names and addresses for the
supplemental population will be available by April 26, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Compliance Recall 20C19 – Supplement #3
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the replacement of the rear view
camera.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
New! PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
New! LINCOLN PICK-UP & DELIVERY
Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting Pick-
Up & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference
EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.
• For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Compliance Recall 20C19 – Supplement #3
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20C19) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 20C19 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• New! Lincoln Pick-Up & Delivery: Claims for Lincoln Pick-Up & Delivery with a Lincoln
loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to
EFC14054, 2024 Lincoln Pick-Up & Delivery Updates for details.
o For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table
below.
• New! Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Compliance Recall 20C19 – Supplement #3
LABOR ALLOWANCES
Description Vehicle Labor Operation Labor Time
Replace Analog Rear View Camera
(includes time for camera configuration)
F-150/Raptor 20C19B 0.4 Hours
F-Super Duty 20C19C 0.4 Hours
Transit 20C19D 0.3 Hours
Expedition 20C19E 0.5 Hours
Explorer/Police 20C19F 0.5 Hours
Edge 20C19G 0.7 Hours
Escape 20C19H 0.4 Hours
Mustang 20C19J 0.4 Hours
Nautilus 20C19K 0.7 Hours
Corsair 20C19L 0.8 Hours
* Replace Analog Rear View Camera
– Stripped Chassis Loose Camera Kit Only
(camera configuration not required)
Stripped Chassis –
F-Super Duty,
Transit, Ranger
20C19M 0.3 Hours
360 Degree View Camera Alignment or
Pro Trailer Backup Assist (PTBA) Camera
Alignment (as needed)
F-150/Raptor,
Expedition,
Nautilus
20C19N 0.5 Hours
* The stripped chassis rear view camera assembly is required to perform the repair but does not need
to be installed on the vehicle.
New! Lincoln vehicle PDL Allowance:
Only vehicles outside of Lincoln PDL contract coverage of 4
years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle PDL for
dealership repairs only. Can only be claimed once, regardless of
outstanding FSAs repaired.
20C19LL 0.5 Hours
New! Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20C19PP 0.5 Hours
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Compliance Recall 20C19 – Supplement #3
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
JL3Z-19G490-C
F-150 – Rear View Camera – Except Raptor
(Without PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-M
F-150 – Rear View Camera – Except Raptor
(With PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-A F-150 – Rear View Camera – Raptor Only 1 1
LK4Z-19G490-K
Transit – Rear View Camera
(Without Co-Pilot 360 and/or Front Camera)
1 1
LK4Z-19G490-J
Transit – Rear View Camera
(With Co-Pilot 360 and/or Front Camera Split View)
1 1
LL1Z-19G490-B
Expedition – Rear View Camera
(Without PTBA and/or 360 Degree View Camera)
1 1
JL1Z-19G490-G
Expedition – Rear View Camera
(With PTBA and/or 360 Degree View Camera)
1 1
FR3Z-19G490-A Mustang – Rear View Camera 1 1
LJ6Z-19G490-H Escape – Rear View Camera 1 1
K2GZ-19G490-K Edge – Rear View Camera 1 1
LB5Z-19G490-E Explorer – Rear View Camera 1 1
JC3Z-19G490-F F-Super Duty – Rear View Camera 1 1
K2GZ-19G490-G Nautilus – Rear View Camera 1 1
LJ7Z-19G490-G Corsair – Rear View Camera 1 1
JC3Z-19G490-E
F-Super Duty, Transit, Ranger – Rear View Camera
(Stripped Chassis Camera Kit)
1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Compliance Recall 20C19 – Supplement #3
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW
CAMERA IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view
camera does not have the rubber grommet or spacer installed, transfer the original rear view
camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069B
E297381
x2
FIGURE 1
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and
Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to
Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Follow the Workshop Manual (WSM) procedures in
Section 413-13.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Edge Vehicles Only
1. Remove the Reversing Lamps. Follow the Workshop Manual (WSM) procedures in Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
• Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
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STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069P
FIGURE 2
2069Q
LIFTGATE MOULDING
WASHER HOSE
LIFTGATE MOULDING
ELECTRICAL CONNECTOR
FIGURE 3
TECHNICAL INSTRUCTIONS
PAGE 3 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer
rearward into the liftgate moulding. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069R
LIFTGATE MOULDING
WIRING HARNESS RETAINER
x4
FIGURE 4
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate
moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate
moulding. Figure 5 shows the clip locations and is removed for clarity.
2069S
x7
x2
FIGURE 5
TECHNICAL INSTRUCTIONS
PAGE 4 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069M
x2
E306592
WIRING GUIDE
LOCATION
FIGURE 6
E278965
2069N
FIGURE 7
TECHNICAL INSTRUCTIONS
PAGE 5 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module
Initialization – BCM, configure the BCM.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module
Initialization – IPMB, configure the IPMB.
TECHNICAL INSTRUCTIONS
PAGE 6 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in
Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
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2069C
LIFTGATE MOULDING
CLOSEOUT PANEL
FASTENER COVERS
FIGURE 8
2069D
LIFTGATE MOULDING
CLOSEOUT PANEL FASTENERS
FIGURE 9
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
• Tighten to: 15 in.lbs (1.7 Nm).
TECHNICAL INSTRUCTIONS
PAGE 7 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069E
FIGURE 10
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
• Tighten to: 10 in.lbs (1.1 Nm).
FIGURE 11
2069J
x2
TECHNICAL INSTRUCTIONS
PAGE 8 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
E306593
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
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STUD FOR
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STUD FOR
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2069H
a
b
FIGURE 12
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout
panel.
2069F
CLOSEOUT PANEL
ALIGNMENT TABS
LIFTGATE MOULDING
ALIGNMENT SLOTS
FIGURE 13
TECHNICAL INSTRUCTIONS
PAGE 9 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, configure the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
N0164022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
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STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083A
FIGURE 14
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to
bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
N0164021
2083B
FIGURE 15
TECHNICAL INSTRUCTIONS
PAGE 10 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
3. Remove the two (2) long screws from the back side of the camera housing and separate the housing
halves. See Figure 16.
N0164020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
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STUD FOR
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STUD FOR
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2083C
1
1
2
CAMERA HOUSING
FIGURE 16
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and
install the replacement camera. See Figure 17.
N0163676
STUD FOR
MISSING NUT
2083D
FIGURE 17
TECHNICAL INSTRUCTIONS
PAGE 11 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
• Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns
with the original alignment slots (noted before removal). Install a short screw on both sides to secure
the camera in this position on the mounting bracket. See Figure 15.
• Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
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NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
20C19
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 20C19 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-188
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 08, 2024 NHTSA Recall No. : 24V-188 Manufacturer Recall No. : 20C19 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,988 Estimated percentage with defect : 47 %
Vehicle Information : Vehicle 1 : 2020-2020 Ford Explorer Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 5/19/2020 and was taken out of production on 05/27/2020 at the Chicago Assembly Plant.
This condition affects certain Explorer vehicles equipped with the standard rearview camera; units with the optional 360-degree camera are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 1,988 Explorer vehicles are affected
Production Dates : MAY 19, 2020 – MAY 27, 2020 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Noncompliance :
Description of the Noncompliance :
Insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leads to intermittent rearview camera operation. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : A rearview camera that intermittently displays a blank or distorted image
does not comply with the requirements of FMVSS 111 and can reduce the Part 573 Safety Recall Report 24V-188 Page 2 driver’s view of what is behind the vehicle, increasing the risk of a crash.
Description of the Cause : The analog camera female terminals within the PCB header inside the rearview camera move beyond their yield strength and deform when the male pins were inserted. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Park Assist Camera
Component Description : Rearview Camera – Explorer, RVC-only Component Part Number : LB5T-19G490-AC Supplier Identification : Component Manufacturer
Name : Magna Electronics Address : 10410 N. Holly Road
Holly Michigan 48442
Country : United States Chronology :
On September 16, 2020, Ford’s Field Review Committee reviewed and approved field service action 20C19 (NHTSA Recall No. 20V-575) pertaining to intermittent or inoperative rearview cameras on multiple vehicle lines that were noncompliant to FMVSS No. 111. On August 3, 2021, NHTSA opened RQ21-002 examining Ford Recall No. 20C19. This recall stems from ongoing discussions with NHTSA regarding RQ21-002. On February 13, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation related to the build date range for this program. Ford’s CCRG reviewed plant records and compared the records to the dates listed in the Part 573 Noncompliance Information Report for 20C19 (“Part 573”). The plant records and other documentation show that the correct ending date for Explorer vehicles is May 27, 2020 and not the May 18, 2020 date listed in the Part 573 for 20C19. Ford’s CCRG further confirmed this date by reviewing the warranty rates and by reviewing the supplier’s reports regarding the cameras returned for analysis. On March 1, 2024 Ford’s Field Review Committee reviewed the concern and approved a field action for Explorer vehicles built between May 19, 2020 and May 27, 2020. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-188
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Ford is not aware of any reports of accidents or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to replace the rearview camera per the field service action technical instructions. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The remedy parts LB5T-19G490-AD will revert to the previous PCB header design that has adequate pin retention force.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 11, 2024. Mailing of
owner notification letters is expected to begin April 8, 2024, and is expected to be completed by April 12, 2024.
Planned Dealer Notification Date : MAR 11, 2024 – MAR 11, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 12, 2024
* NR – Not Reported

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