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September 23, 2020 NHTSA CAMPAIGN NUMBER: 20V575000
Distorted or Inoperative Rearview Camera/FMVSS 111
Reduced rearward visibility can increase the risk of a crash.
NHTSA Campaign Number: 20V575
Manufacturer Ford Motor Company
Components VISIBILITY
Potential Number of Units Affected 620,246
Summary
Ford Motor Company (Ford
) is recalling certain 2020 Ford
F-150, F-250, F-350, F-450, F-550, Explorer, Mustang
, Transit, Expedition, Escape, Ranger and Edge, and Lincoln
Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, “Rear Visibility.”
Remedy
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owners may contact Ford
customer service at 1-866-436-7332. Ford
’s number for this recall is 20C19.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
March 11, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REASON FOR THIS SUPPLEMENT
Affected Vehicle Build Dates: The build date range for Explorer vehicles did not include some 2020 model year vehicles that were also impacted by the camera issue. All affected vehicles are correctly identified in OASIS and FSA VIN lists.
AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle | Model Year | Assembly Plant | Build Dates |
F-150 | 2019-2020 | Dearborn | October 26, 2019through May 18, 2020 |
Kansas City | October 25, 2019 through May 18, 2020 | ||
F-Super Duty | Kentucky Truck | October 22, 2019 through May 18, 2020 | |
Ohio | October 22, 2019 through May 18, 2020 | ||
Mustang![]() | 2020 | Flat Rock | November 18, 2019 through May 26, 2020 |
Transit | Kansas City | October 28, 2019 through May 20, 2020 | |
Explorer | Chicago | November 16, 2019 through May 27, 2020 | |
Expedition | Kentucky Truck | October 30, 2019 through June 22, 2020 | |
Escape | Louisville | November 5, 2019 through May 18, 2020 | |
Corsair | Louisville | November 14, 2019 through May 18, 2020 | |
Edge | Oakville | November 13, 2019 through May 26, 2020 | |
Nautilus | Oakville | November 21, 2019 through May 26, 2020 | |
Ranger | Michigan | December 9, 2019 through May 19, 2020 |
US population of additional Explorer vehicles: 1,988. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board (PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety Standard (FMVSS) 111 – Rear Visibility.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the rear view camera following the Technical Instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
- Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
- Re-deliver the owner’s vehicle after repairs have been completed.
- Pick-Up & Delivery should be made available for all customers. Refer to the Claiming section for further details.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters for the original population were mailed the week of November 9, 2020. Owner letters for the supplemental population will be mailed the week of April 8, 2024. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford
to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the replacement of the rear view camera.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Ford
Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery services. Refer to Labor Allowances for details.
- Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
LINCOLN PICK-UP & DELIVERY
Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting PickUp & Delivery service with a Lincoln
loaner (up to 2 days), from their dealership. For details, reference EFC14054, 2024 Lincoln
Pick-Up & Delivery Updates.
- For Lincoln
vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.
PARTS REQUIREMENTS
Part Number | Description | Order Quantity |
JL3Z-19G490-C![]() | F-150 – Rear View Camera – Except Raptor
(Without PTBA and/or 360 Degree View Camera) | 1 |
JL3Z-19G490-M![]() | F-150 – Rear View Camera – Except Raptor
(With PTBA and/or 360 Degree View Camera) | 1 |
JL3Z-19G490-A![]() | F-150 – Rear View Camera – Raptor Only | 1 |
LK4Z-19G490-K![]() | Transit – Rear View Camera
(Without Co-Pilot 360 and/or Front Camera) | 1 |
LK4Z-19G490-J![]() | Transit – Rear View Camera
(With Co-Pilot 360 and/or Front Camera Split View) | 1 |
LL1Z-19G490-B![]() | Expedition – Rear View Camera
(Without PTBA and/or 360 Degree View Camera) | 1 |
JL1Z-19G490-G![]() | Expedition – Rear View Camera
(With PTBA and/or 360 Degree View Camera) | 1 |
FR3Z-19G490-A![]() | Mustang![]() | 1 |
LJ6Z-19G490-H![]() | Escape – Rear View Camera | 1 |
K2GZ-19G490-K![]() | Edge – Rear View Camera | 1 |
LB5Z-19G490-E![]() | Explorer – Rear View Camera | 1 |
JC3Z-19G490-F![]() | F-Super Duty – Rear View Camera | 1 |
K2GZ-19G490-G![]() | Nautilus – Rear View Camera | 1 |
LJ7Z-19G490-G![]() | Corsair – Rear View Camera | 1 |
JC3Z-19G490-E![]() | F-Super Duty, Transit, Ranger – Rear View Camera (Stripped Chassis Camera Kit) | 1 |
CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW CAMERA IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view camera does not have the rubber grommet or spacer installed, transfer the original rear view camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Please follow the Workshop Manual (WSM) procedures in Section 413-13.
Edge Vehicles Only
1. Remove the Reversing Lamps. Please follow the Workshop Manual (WSM) procedures in Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
- Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer rearward into the liftgate moulding. See Figure 4.
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate moulding. Figure 5 shows the clip locations and is removed for clarity.
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-BCM, configure the BCM.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-IPMB, configure the IPMB.
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
- Tighten to: 15 in.lbs (1.7 Nm).
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
- Tighten to: 10 in.lbs (1.1 Nm).
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout panel.
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, configure the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
3. Remove the two (2) long screws from the back side of the camera housing and separate the housing halves. See Figure 16.
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and install the replacement camera. See Figure 17.
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
- Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns with the original alignment slots (noted before removal). Install a short screw on both sides to secure the camera in this position on the mounting bracket. See Figure 15.
- Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
FORD
MOTOR COMPANY ISSUES ONE SAFETY COMPLIANCE RECALL AND TWO SAFETY RECALLS IN NORTH AMERICA
DEARBORN, Mich., Sept. 30, 2020 – Ford Motor Company is issuing one safety compliance recall and two safety recalls in North America.
Safety compliance recall for multiple 2020 model year vehicles for intermittent rearview camera operation
Affected vehicles have insufficient electrical conductivity within the printed circuit board internal to the camera. A rearview camera that intermittently displays a blank or distorted image would not comply with Federal Motor Vehicle Safety Standards and requires corrective action by the manufacturer.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 620,246 vehicles in the U.S. and federal territories, 76,566 in Canada and 4,302 in Mexico.
Affected 2020 vehicles include:
- Ford
Explorer vehicles built at Chicago Assembly Plant from Nov. 16, 2019, to May 18, 2020
- Ford
F-150 vehicles built at Dearborn Assembly Plant from Oct. 26, 2019, to May 18, 2020, and Kansas City Assembly Plant from Nov. 2, 2019, to May 18, 2020
- Ford
Mustang
vehicles built at Flat Rock Assembly Plant from Nov. 18, 2019, to May 26, 2020
- Ford
Transit vehicles built at Kansas City Assembly Plant from Oct. 28, 2019, to May 20, 2020.
- Ford
Super Duty vehicles built at Kentucky Truck Plant from Nov. 3, 2019, to May 18, 2020, and Ohio Assembly Plant from Oct. 30, 2019, to May 18, 2020
- Ford
Expedition vehicles built at Kentucky Truck Plant from Oct. 30, 2019, to June 22, 2020
- Ford
Escape vehicles built at Louisville Assembly Plant from Nov. 5, 2019, to May 18, 2020 and Lincoln
Corsair vehicles built there from Nov. 14, 2019, to May 18, 2020
- Ford
Ranger vehicles built at Michigan Assembly Plant from Dec. 9, 2019, to May 19, 2020
- Ford
Edge vehicles built at Oakville Assembly Plant from Nov. 13, 2019, to May 26, 2020, and Lincoln
MKX and Nautilus vehicles built there from Nov. 21, 2019, to May 26, 2020
Dealers will replace the rearview camera. Official notification to dealers and customers will begin Nov. 7. The Ford reference number for this recall is 20C19.
Safety recall for select 2020 Ford Mustang
vehicles
Affected vehicles are equipped with a brake pedal bracket that could fracture during sudden stopping. During a sudden stop, the driver may experience a loss of primary braking capability that could increase the risk of an accident.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 38,005 vehicles in the U.S. and federal territories, 2,251 in Canada and 322 in Mexico. Affected vehicles were built at Flat Rock Assembly Plant from March 4, 2019, to Aug. 13, 2020.
Dealers will replace the brake pedal bracket assembly. The Ford reference number for this recall is 20S52.
Safety recall for select 2019 Ford F-Series Super Duty vehicles
Affected F-250 and F-350 vehicles are equipped with front axles that may contain a wheel end yoke that was not properly welded to the axle tube end. An improperly welded attachment may cause steering effects that could impact vehicle control. This may include pulling to the right or left, misalignment of the steering wheel or change in steering sensitivity that could affect the response of the vehicle to driver input during a hard-braking event, increasing risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 9,628 vehicles in the U.S. and federal territories and 961 in Canada. Affected vehicles were built at Kentucky Truck Plant from Aug. 24 to Oct. 16, 2019.
Dealers will replace the axle assembly if the weld is found to be inaccurately located. The Ford reference number for this recall is 20S56.
14 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD![]() | EDGE | 2020 |
FORD![]() | ESCAPE | 2020 |
FORD![]() | EXPEDITION | 2020 |
FORD![]() | EXPLORER | 2020 |
FORD![]() | F-150 | 2020 |
FORD![]() | F-250 SD | 2020 |
FORD![]() | F-350 SD | 2020 |
FORD![]() | F-450 SD | 2020 |
FORD![]() | F-550 SD | 2020 |
FORD![]() | MUSTANG![]() | 2020 |
FORD![]() | RANGER | 2020 |
FORD![]() | TRANSIT | 2020 |
LINCOLN![]() | CORSAIR | 2020 |
LINCOLN![]() | NAUTILUS | 2020 |
27 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V575-7403.pdf 52.233KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 20C19 – Supplement #1 Certain 2020 Model Year Multiple Vehicle Lines Rear View Camera Improper Function
RCMN-20V575-6321.pdf 2008.087KB
20S52 20S56 Media Correspondence
RMISC-20V575-7963.pdf 307.883KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V575-1631.PDF 211.346KB
Interim Owner Notification Letter(Part 577)
RIONL-20V575-7688.pdf 44.191KB
Owner Notification Letter(Part 577)
RCONL-20V575-1430.pdf 51.407KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 20C19 Certain 2020 Model Year Multiple Vehicle Lines Rear View Camera Improper Function
RCMN-20V575-4518.pdf 1962.076KB
Recall Acknowledgement
RCAK-20V575-3157.pdf 244.416KB
Noncompliance Notice 573 Report
RCLRPT-20V575-6708.PDF 225.579KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V575-9609.PDF 211.254KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V575-5129.PDF 211.151KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V575-4944.PDF 211.456KB
Recall Quarterly Report #5, 2021-4
RCLQRT-20V575-6119.PDF 211.577KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 20C19 – Supplement #2 Certain 2019-2020 Model Year Multiple Vehicle Lines Rear View Camera Improper Function
RCMN-20V575-7337.pdf 5654.851KB
Recall Quarterly Report #6, 2022-1
RCLQRT-20V575-3088.PDF 211.674KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V575-4357.pdf 51.739KB
Recall Quarterly Report #7, 2022-2
RCLQRT-20V575-4004.PDF 211.765KB
Recall Quarterly Report #8, 2022-3
RCLQRT-20V575-5232.PDF 211.848KB
Recall Quarterly Report #9, 2022-4
RCLQRT-20V575-6543.PDF 211.931KB
Recall Quarterly Report #10, 2023-1
RCLQRT-20V575-0556.PDF 212.012KB
Recall Quarterly Report #9, 2022-4
RCLQRT-20V575-8355.PDF 212.012KB
Recall Quarterly Report #11, 2023-2
RCLQRT-20V575-5907.PDF 212.095KB
Recall Quarterly Report #12, 2023-3
RCLQRT-20V575-9370.PDF 212.316KB
ISSUED Renotification Notice
RCRN-20V575-5969.pdf 285.787KB
ISSUED Renotification Notice
RCRN-20V575-9155.pdf 128.912KB
Recall Annual Report #1, 2022-4 to 2023-3
RCLYLY-20V575-8488.PDF 212.606KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V575-4930.pdf 2999.675KB
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- High-definition HD color image camera. Angle adjustable parking aid, 12 night vision LEDs, waterproof, universal mounting. Perfect to install on all sorts of vehicles. perfect clarity and functionality during the rainy day.
- Power supply: DC 12V - video cable connection. A wide camera lens viewing angle makes sure that you can see enough to park and reverse safely.
- You will never have to worry about taking your camera on a bad day as it is very weather resistant and will support you through storms.
- The cable length about 6m(20ft), so it is perfect for most cars. Easy to operate.
- 【Quick Install】Set up your car backup camera system in just 10 minutes with a simple two-step process: ① Connect the camera and monitor using the provided 4-pin video power cable. ② Plug the reverse camera system into a cigarette lighter or USB port (not included) for instant use, or link it to the reversing lights for automatic activation when reversing.
- 【Flexible Double Bracket Installation】 The YIMU back up camera for cars includes two brackets for easy mounting. Install the reverse camera on your license plate frame, or attach it to the front or side of your vehicle. The license plate bracket comes pre-installed, and a small additional bracket is provided for alternative mounting options,Choose the setup that works best for you.
- 【Reliable Signal】Our wired backup camera kit boasts superior signal stability when compared to wireless options. Backup camera for trucks is designed to minimize energy loss during transmission, ensuring no signal delays, interferences, or fluctuations. 4.3 inch Backup camera system guarantees real-time data transmission, delivering crystal-clear HD color images consistently, for a safer driving experience.
- 【Versatile Features】The YIMU back up camera systems for truck is incredibly versatile, allowing you to adjust the parking grid lines’ width and move them left, right, up, or down to suit your parking needs. If you prefer, you can turn these lines off completely. The backup camera with monitor also lets you tweak brightness, contrast, and even flip the image.
- 【WIDE ADAPTABILITY】YIMU back up camera for truck compatible with most vehicles, including cars, trucks, trailers, RVs, vans, SUVs, and campers, this system effectively eliminates blind spots for safer driving.
- 【Significant Upgradation】RAAYOO L002 Backup camera with a LATEST 6pcs FULL glasses large-aperture optical system, you will get crystal realistic view when you backing up in bright or dark light. 170-degree wide angle view for maximum visibility behind your vehicle. Back up with confidence knowing that you are getting the whole picture. No more uncertainties
- 【Metal Housing,Remarkable Waterproof IP69】RAAYOO back up camera for car adopts a sturdy metal housing, support IP69 waterproof IP rate. It designed with fully sealed glue filling craft, so the waterproof effect is better than IP67 and IP68, you absolutely no need to worry about water, fog or mist inside
- 【Effortless Installation】RAAYOO reverse camera comes with 2 brackets supporting 2 installation options, bracket mounting or 18.5mm flush mounting. The cable of our car rear view camera has mini size 4 Pin connector, it is easier to pass through the vehicle body compared to the pervious bigger connector. Our power cord uses very thick copper core wire, it is easier to connect. Installation tools and accessories are included in the package
- 【Removable Guide Lines, Optional Rear/Front View】This rear view camera Built in 2 multifunctional switching loops, default setting is rear view with guide lines. Cut the Green loop: cancel the guide line; Cut the White loop: convert rear view to front view
- 【Installation Tools & Accessories Included】 1 x 26ft Double Shielded Video Wire;1 x 5ft Camera Power Wire; 1 x Camera Mount and Screws; 1 x Panel Removal Tool; 4 x Wire Clamps; 1 x Electrical Tape; 1 x 18.5mm Hole Saw; 5 x Zip ties; 1 x RAAYOO Camera; 1 x COLOR User Manual with Pics
- Backup camera with IP69k waterproof IP rate. It designed with fully sealed glue filling craft, you no need to worry about water, fog or mist inside. Caution: please separately order a suitable harness to complete installation if connect it to a factory radio/screen
- Rear view camera with a latest HD 600TVL 1/2.7inch image sensor and horizontal 135 degree super wide viewing angle lens, that's great for you to check the invisible blind spot clearly and make parking safe and simple
- Reverse camera housing is metal,small size and OEM style design(OEM look). Also it is built in multifunctional switching loops function,you can switch it to be front view, also support guide line on/off switching and cut the purple loop to choose a vertical down-ward view from like a tailgate down view(tailgate mounting)
- Backup camera can fit most types of DC 12-24V different length vehicles. Such as Cars, Pickup Trucks, SUVs, Vans, RVs, etc. It with great low light performance (low illumination level: 0.01Lux)
- Customer satisfaction is our top priority. NATIKA offer 24 months replacement warranty,lifetime support guarantee and 7 days-24 hours professional customer service and technical support
- ►【Easy Installation in 8 Mins】The waterproof camera and HD monitor are powered by one power supply, No need to power the camera and monitor separately, just connect the monitor to a cigarette lighter adapter/Acc/fuse etc, then wire the camera and monitor. Plug and Play - Much less installation effort than wireless rear camera systems.
- ►【Wired Back up Camera, Stable Signal Transmission】The wired reversing camera kit has more stable transmission and will not lose signal at any time. If your wireless backup camera is always intermittent and delayed, a wired camera is a reliable companion for every drive. The rv backup camera connects directly to the monitor via a 66ft cable and is widely used on trailer, truck, tractor, bus, rv, van, suv and more.
- ►【Clear Night Vision & 150° Non-fisheye distortion camera】True IR night vision greatly enhances the image, and the back up camera works even with minimal light around, allowing you to identify objects in the dark. 150 Degree Wide Viewing Angle - Non-fisheye distortion camera, great for lane changing and nighttime backing up and parking in narrow alleys.
- ►【7 inch IPS HD Monitor & Anti-Glare Sunshade】The 7" IPS display offers clearer and more vibrant color images, along with a wider viewing angle that maintains image consistency from various directions. Compare other screens, it reduces glare and flicker during long drives, making it easier on the eyes. Additionally, the backup camera for truck includes a sunshade for improved visibility in strong sunlight.
- ►【"Real Neck Saver" with Parking Guidelines and Image Flip】Reliable parking lines and image flip for fast and perfect reversing without having to turn around all the time, no more neck pain. Even if you sometimes have trouble figuring out the steering, just switch to the "mirror" view on the monitor, making you at ease when reversing.
SEOCONTENT-START
November 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C19 / NHTSA Recall 20V-575
2020 Escape
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 111 – Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear view camera could intermittently display a blank or
distorted image.
What is the risk? A rear view camera that intermittently displays a blank or distorted image
may reduce the driver’s view of what is behind the vehicle, increasing the risk
of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (parts and labor). Parts are currently anticipated
to be available by the end of December 2020.
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. When parts are available, you should contact your dealer
for an appointment to have your vehicle remedied as soon as practicable.
You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
8402J
20C19 NPEFS/DTB12FC191
771237573916A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
1 of 2
A/1/000001/0001
8402J
20C19 NPEFS/DTB12FC191
771237573916A/2/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C19 / Campaña 20V-575 de la NHTSA
2020 Escape
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) número 111: Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en
blanco o mostrar una imagen distorsionada.
¿Qué riesgo existe? Cuando una cámara trasera, de forma intermitente, aparece en blanco o
muestra una imagen distorsionada, la vista que tiene el conductor de lo que
hay detrás del vehículo podría verse reducida, lo cual aumenta el riesgo de
sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles,
Ford Motor Company le avisará mediante correo para programar una cita de
servicio con su distribuidor y así realizar las reparaciones sin costo alguno
(piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines
de diciembre de 2020.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible. Puede continuar manejando
su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite www.owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Noviembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
2 of 2
A/2/000001/0001
© Copyright 2020 Ford, División de Servicio al Cliente
**************************************************************************************************************
Lincoln
P.O. Box 1904
Dearborn, Michigan 48121-1904
0001893 01 / / 000000001 / 1
February 2024
OSU © Copyright 2024 Lincoln A Ford Motor Company Brand 000000001/1/1
1 of 4
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Corsair has not had necessary safety recall repairs made. We urge you
to have the free repair performed at your local dealership as soon as possible.
KEY INFORMATION
l Your vehicle is involved in an important safety recall
l Your safety is important to us. Schedule an appointment to have service
procedure completed
l This procedure will be performed free of charge
Recall Number
and Description:
20C19 – Rear View and Loose Stripped Chassis Camera – Improper Function FMVSS
What is the
Issue?
On your vehicle, the rear view camera could intermittently display a blank or distorted
image.
A rear view camera that intermittently displays a blank or distorted image may reduce the
driver s view of what is behind the vehicle, increasing the risk of a crash.
What Are We
Asking You
To Do?
Please contact your dealer to schedule an appointment to have this important service
procedure completed. If you do not already have a servicing dealer, you can access
lincoln.com/support for dealer addresses, maps and driving instructions.
The vehicle owner is responsible for having this service action performed. Lincoln reserves the
right to deny coverage for any vehicle damage that may result from failure to have this recall
performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Service
Assistance:
If you have additional questions, please contact the Lincoln Customer Relationship Center
at 1-866-436-7332 and one of our representatives will be happy to assist you. For the
hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday:
8:00AM – 5:00PM (Your Local Time).
If you wish to contact us through the Internet, our address is: lincoln.com/support.
ä ä
OSU © Copyright 2024 Lincoln A Ford Motor Company Brand 000000001/2/1
2 of 4
If your authorized dealer has recently completed this recall repair, please disregard this reminder.
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will
correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
Thank you for your attention to this important matter.
Lincoln
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Febrero de 2024
OSU © Copyright 2024 Lincoln A Ford Motor Company Brand 000000001/3/1
3 of 4
* * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Según nuestros registros, en su 2020 Corsair no se han realizado las reparaciones necesarias
correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su
distribuidor local lo antes posible.
INFORMACIÓN CLAVE
l Su vehículo ha sido incluido en una importante campaña de seguridad.
l Su seguridad es muy importante para nosotros. Programe una cita para
completar el procedimiento de servicio.
l Este procedimiento se llevará a cabo sin costo alguno.
l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Número y
descripción de
la campaña:
20C19 – Cámara trasera y de chasis desnudo floja – Función incorrecta FMVSS
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en blanco o
mostrar una imagen distorsionada.
Cuando una cámara trasera, de forma intermitente, aparece en blanco o muestra una
imagen distorsionada, la vista que tiene el conductor de lo que hay detrás del vehículo
podría verse reducida, lo cual aumenta el riesgo de sufrir un choque.
¿Qué le
solicitamos
hacer?
Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este
importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el
servicio, puede acceder a lincoln.com/support para conocer las direcciones de los
distribuidores, ver mapas y obtener las instrucciones para llegar.
El propietario del vehículo es responsable de realizar estas acciones de servicio.
Lincoln se reserva el derecho de negar la cobertura en caso de que el vehículo hubiese
sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
0 ä 0 0 1 8 9 3 0 1 / / 0 0 0 0 0 0 0 0 1 / 1 ä
OSU © Copyright 2024 Lincoln A Ford Motor Company Brand 000000001/4/1
4 of 4
Servicio de
asistencia:
Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de
Lincoln al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Las
personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). El horario
de atención es de lunes a viernes, de 8:00 a.m. a
5:00 p.m. (hora local).
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
lincoln.com/support.
Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso.
Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el
problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
Gracias por su atención en este asunto sumamente importante.
Lincoln
**************************************************************************************************************
Ford Motor Company
Ford Customer Service Division
P.O. Box 1904
Dearborn, Michigan 48121 1904
0008784 01 / / 000000001 / 1
December 2023
OSU © Copyright 2023 Ford Motor Company 000000001/1/1
1 of 4
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Transit has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
KEY INFORMATION
l Your vehicle is involved in an important safety recall
l Your safety is important to us. Schedule an appointment to have service
procedure completed
l This procedure will be performed free of charge
Recall Number
and Description:
20C19 – Rear View and Loose Stripped Chassis Camera – Improper Function FMVSS
What is the
Issue?
On your vehicle, the rear view camera could intermittently display a blank or distorted
image.
A rear view camera that intermittently displays a blank or distorted image may reduce the
driver s view of what is behind the vehicle, increasing the risk of a crash.
What Are We
Asking You
To Do?
Please contact your dealer to schedule an appointment to have this important service
procedure completed. If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps and driving instructions.
The vehicle owner is responsible for having this service action performed. Ford Motor Company
reserves the right to deny coverage for any vehicle damage that may result from failure to have
this recall performed on a timely basis. Therefore, please have this recall performed as soon as
possible.
Service
Assistance:
If you have additional questions, please contact the Ford Motor Company Customer
Relationship Center at 1-866-436-7332 and one of our representatives will be happy to
assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday
through Friday: 8:00AM – 5:00PM (Your Local Time).
If you wish to contact us through the Internet, our address is: ford.com/support.
â ^ ^ â
OSU © Copyright 2023 Ford Motor Company 000000001/2/1
2 of 4
If your authorized dealer has recently completed this recall repair, please disregard this reminder.
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will
correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Deciembre de 2023
OSU © Copyright 2023 Ford Motor Company 000000001/3/1
3 of 4
* * * RECORDATORIO DE CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Según nuestros registros, en su 2020 Transit no se han realizado las reparaciones necesarias
correspondientes a esta campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su
distribuidor local lo antes posible.
INFORMACIÓN CLAVE
l Su vehículo ha sido incluido en una importante campaña de seguridad.
l Su seguridad es muy importante para nosotros. Programe una cita para
completar el procedimiento de servicio.
l Este procedimiento se llevará a cabo sin costo alguno.
l Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Número y
descripción de
la campaña:
20C19 – Cámara trasera y de chasis desnudo floja – Función incorrecta FMVSS
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en blanco o
mostrar una imagen distorsionada.
Cuando una cámara trasera, de forma intermitente, aparece en blanco o muestra una
imagen distorsionada, la vista que tiene el conductor de lo que hay detrás del vehículo
podría verse reducida, lo cual aumenta el riesgo de sufrir un choque.
¿Qué le
solicitamos
hacer?
Comuníquese con su distribuidor a fin de programar una cita para llevar a cabo este
importante procedimiento de servicio. Si aún no tiene un distribuidor para realizar el
servicio, puede acceder a ford.com/support para conocer las direcciones de los
distribuidores, ver mapas y obtener las instrucciones para llegar.
El propietario del vehículo es responsable de realizar estas acciones de servicio.
Ford Motor Company se reserva el derecho de negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna.
Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Servicio de
asistencia:
Si tiene preguntas, comuníquese con el Centro de Relación con Clientes de
Ford Motor Company al 1-866-436-7332 y uno de nuestros representantes con gusto
lo atenderá. Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). El horario de atención es de lunes a viernes, de 8:00 a.m. a 5:00 p.m. (hora local).
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
ford.com/support.
0 â 0 0 8 7 8 4 0 1 / / 0 0 0^ 0 0 0 0 0 1 / ^1 â
OSU © Copyright 2023 Ford Motor Company 000000001/4/1
4 of 4
Si ya realizó esta reparación en su distribuidor autorizado, ignore este aviso.
Lamentamos cualquier inconveniente causado y deseamos asegurarle que, con su ayuda, corregiremos el
problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**************************************************************************************************************
February 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C19 / NHTSA Recall 20V575
2020 Escape
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 111 – Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear view camera could intermittently display a blank or
distorted image.
What is the risk? A rear view camera that intermittently displays a blank or distorted image
may reduce the driver’s view of what is behind the vehicle, increasing the risk
of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the rear view camera free of charge (parts
and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20C19. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2021 Ford Motor Company
00601
20C19 PA21/DTB123C191
771255964609A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
1 of 4
A/1/000001/0001
What should you do?
(Continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V575.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2021 Ford Motor Company
00601
20C19 PA21/DTB123C191
2 of 4
A/2/000001/0001
771255964609A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C19 / Campaña 20V575 de la NHTSA
2020 Escape
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) número 111: Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en
blanco o mostrar una imagen distorsionada.
¿Qué riesgo existe? Cuando una cámara trasera, de forma intermitente, aparece en blanco o
muestra una imagen distorsionada, la vista que tiene el conductor de lo que
hay detrás del vehículo podría verse reducida, lo cual aumenta el riesgo de
sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
reemplazar la cámara trasera sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20C19. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de
dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor
a fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/0001
00601
20C19 PA21/DTB123C191
Febrero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2021 Ford, División de Servicio al Cliente
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al
1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con
gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet,
nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V575 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/0001
00601
20C19 PA21/DTB123C191
© Copyright 2021 Ford, División de Servicio al Cliente
**************************************************************************************************************
June 2022
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C19 / NHTSA Recall 20V575
2019 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 111 – Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear view camera could intermittently display a blank or
distorted image.
What is the risk? A rear view camera that intermittently displays a blank or distorted image
may reduce the driver’s view of what is behind the vehicle, increasing the risk
of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the rear view
camera free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20C19. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2022 Ford Motor Company
01351
20C19 PA22/DTB120C191
1 of 4
A/1/000001/1
771568651042 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
ford.com/support.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall
20V575.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2022 Ford Motor Company
01351
20C19 PA22/DTB120C191
2 of 4
A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C19 / Campaña 20V575 de la NHTSA
2019 F-150 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE.
UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) número 111: Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en
blanco o mostrar una imagen distorsionada.
¿Qué riesgo existe? Cuando una cámara trasera, de forma intermitente, aparece en blanco o
muestra una imagen distorsionada, la vista que tiene el conductor de lo que
hay detrás del vehículo podría verse reducida, lo cual aumenta el riesgo de
sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar la cámara
trasera sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20C19. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de
dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor
a fin de programar una cita para solucionar este problema lo más pronto
posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/1
01351
20C19 PA22/DTB120C191
Junio de 2022
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2022 Ford, División de Servicio al Cliente
771568651042 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite ford.com/support.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m.
y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo
razonable o sin costo, puede escribir al Administrador de National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236
(TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de
seguridad 20V575 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/1
01351
20C19 PA22/DTB120C191
© Copyright 2022 Ford, División de Servicio al Cliente
**************************************************************************************************************
November 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C19 / NHTSA Recall 20V-575
2020 F-350 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 111 – Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear view camera could intermittently display a blank or
distorted image.
What is the risk? A rear view camera that intermittently displays a blank or distorted image
may reduce the driver’s view of what is behind the vehicle, increasing the
risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the rear view
camera free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20C19. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Note: For the stripped chassis vehicles, rear view camera assembly is
required to perform the repair but does not need to be installed on the
vehicle.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
© Copyright 2020 Ford Motor Company
03034
20C19 PARMTS/DTB1V1PAL1
771241254305A/1/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
1 of 4
A/1/000001/0001
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 20V-575.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
03034
20C19 PARMTS/DTB1V1PAL1
2 of 4
A/2/000001/0001
771241254305A/3/000001/0001
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C19 / Campaña 20V-575 de la NHTSA
2020 F-350 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) número 111: Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La cámara trasera de su vehículo podría, de forma intermitente, aparecer en
blanco o mostrar una imagen distorsionada.
¿Qué riesgo existe? Cuando una cámara trasera, de forma intermitente, aparece en blanco o
muestra una imagen distorsionada, la vista que tiene el conductor de lo que
hay detrás del vehículo podría verse reducida, lo cual aumenta el riesgo de
sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar la cámara
trasera sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20C19. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Nota: En el caso de vehículos de chasis desnudo, el ensamble de la cámara
trasera se requiere para efectuar la reparación, pero no es necesario que esté
instalada en el vehículo.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede
negar la cobertura en caso de que el vehículo hubiese sufrido daños por no
haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos
que realice esta campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/0001
03034
20C19 PARMTS/DTB1V1PAL1
Noviembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2020 Ford, División de Servicio al Cliente
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite www.owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-575 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/0001
03034
20C19 PARMTS/DTB1V1PAL1
© Copyright 2020 Ford, División de Servicio al Cliente
**************************************************************************************************************
Copyright 2022 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 21, 2022
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Dated January 29, 2021
New! REASON FOR THIS SUPPLEMENT
Affected Vehicle Build Dates: The build date range for F-150 and F-Super Duty vehicles did not
include some 2019 model year vehicles that were also impacted by the camera issue. All affected
vehicles are correctly identified in OASIS and FSA VIN lists.
New! AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle Model Year Assembly Plant Build Dates
F-150
2019-2020
Dearborn October 26, 2019 through May 18, 2020
Kansas City October 25, 2019 through May 18, 2020
F-Super Duty
Kentucky Truck October 22, 2019 through May 18, 2020
Ohio October 22, 2019 through May 18, 2020
Mustang
2020
Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
Explorer Chicago November 16, 2019 through May 18, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
Copyright 2022 Ford Motor Company
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera
that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind
the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety
Standard (FMVSS) 111 – Rear Visibility.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the rear view camera following the Attachment III Technical Information. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of November 9, 2020. Owner letters for
the supplemental population will be mailed the week of May 16, 2022. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
New! OASIS ACTIVATION
OASIS was activated on November 6, 2020. OASIS will be activated on April 21, 2022 for the
supplemental population.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists have been made available through https://web.fsavinlists.dealerconnection.com since
November 6, 2020 and will be available on April 21, 2022 for the supplemental population. Owner
names and addresses have been available since November 24, 2020. Names and addresses for the
supplemental population will be available by June 3, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20C19) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
LABOR ALLOWANCES
Description Vehicle Labor Operation Labor Time
Replace Analog Rear View Camera
(includes time for camera configuration)
F-150/Raptor 20C19B 0.4 Hours
F-Super Duty 20C19C 0.4 Hours
Transit 20C19D 0.3 Hours
Expedition 20C19E 0.5 Hours
Explorer/Police 20C19F 0.5 Hours
Edge 20C19G 0.7 Hours
Escape 20C19H 0.4 Hours
Mustang 20C19J 0.4 Hours
Nautilus 20C19K 0.7 Hours
Corsair 20C19L 0.8 Hours
* Replace Analog Rear View Camera
– Stripped Chassis Loose Camera Kit Only
(camera configuration not required)
Stripped Chassis –
F-Super Duty,
Transit, Ranger
20C19M 0.3 Hours
360 Degree View Camera Alignment or
Pro Trailer Backup Assist (PTBA) Camera
Alignment (as needed)
F-150/Raptor,
Expedition,
Nautilus
20C19N 0.5 Hours
* The stripped chassis rear view camera assembly is required to perform the repair but does not need
to be installed on the vehicle.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
JL3Z-19G490-C F-150 – Rear View Camera – Except Raptor
(Without PTBA and/or 360 Degree View Camera) 1 1
JL3Z-19G490-L F-150 – Rear View Camera – Except Raptor
(With PTBA and/or 360 Degree View Camera) 1 1
JL3Z-19G490-A F-150 – Rear View Camera – Raptor Only 1 1
LK4Z-19G490-B Transit – Rear View Camera
(Without Co-Pilot 360 and/or Front Camera) 1 1
LK4Z-19G490-J Transit – Rear View Camera
(With Co-Pilot 360 and/or Front Camera Split View) 1 1
Parts Requirements / Ordering Information Continued On The Next Page
Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Part Number Description Order
Quantity
Claim
Quantity
LL1Z-19G490-A Expedition – Rear View Camera
(Without PTBA and/or 360 Degree View Camera) 1 1
JL1Z-19G490-C Expedition – Rear View Camera
(With PTBA and/or 360 Degree View Camera) 1 1
FR3Z-19G490-A Mustang – Rear View Camera 1 1
LJ6Z-19G490-A Escape – Rear View Camera 1 1
K2GZ-19G490-D Edge – Rear View Camera 1 1
LB5Z-19G490-E Explorer – Rear View Camera 1 1
JC3Z-19G490-F F-Super Duty – Rear View Camera 1 1
K2GZ-19G490-B Nautilus – Rear View Camera 1 1
LJ7Z-19G490-A Corsair – Rear View Camera 1 1
JC3Z-19G490-E F-Super Duty, Transit, Ranger – Rear View Camera
(Stripped Chassis Camera Kit) 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
Replaced FSA Parts Inspection and Sign Off Continued On The Next Page
Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW
CAMERA IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view
camera does not have the rubber grommet or spacer installed, transfer the original rear view
camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069B
E297381
x2
FIGURE 1
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and
Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to
Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Please follow the Workshop Manual (WSM) procedures in
Section 413-13.
ATTACHMENT III
PAGE 2 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
Edge Vehicles Only
1. Remove the Reversing Lamps. Please follow the Workshop Manual (WSM) procedures in
Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
• Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069P
FIGURE 2
2069Q
LIFTGATE MOULDING
WASHER HOSE
LIFTGATE MOULDING
ELECTRICAL CONNECTOR
FIGURE 3
ATTACHMENT III
PAGE 3 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer
rearward into the liftgate moulding. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069R
LIFTGATE MOULDING
WIRING HARNESS RETAINER
x4
FIGURE 4
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate
moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate
moulding. Figure 5 shows the clip locations and is removed for clarity.
2069S
x7
x2
FIGURE 5
ATTACHMENT III
PAGE 4 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069M
x2
E306592
WIRING GUIDE
LOCATION
FIGURE 6
E278965
2069N
FIGURE 7
ATTACHMENT III
PAGE 5 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
BCM, configure the BCM.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
IPMB, configure the IPMB.
ATTACHMENT III
PAGE 6 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in
Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069C
LIFTGATE MOULDING
CLOSEOUT PANEL
FASTENER COVERS
FIGURE 8
2069D
LIFTGATE MOULDING
CLOSEOUT PANEL FASTENERS
FIGURE 9
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
• Tighten to: 15 in.lbs (1.7 Nm).
ATTACHMENT III
PAGE 7 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069E
FIGURE 10
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
• Tighten to: 10 in.lbs (1.1 Nm).
FIGURE 11
2069J
x2
ATTACHMENT III
PAGE 8 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
E306593
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069H
a
b
FIGURE 12
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout
panel.
2069F
CLOSEOUT PANEL
ALIGNMENT TABS
LIFTGATE MOULDING
ALIGNMENT SLOTS
FIGURE 13
ATTACHMENT III
PAGE 9 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, configure the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
N0164022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083A
FIGURE 14
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to
bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
N0164021
2083B
FIGURE 15
ATTACHMENT III
PAGE 10 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
3. Remove the two (2) long screws from the back side of the camera housing and separate the housing
halves. See Figure 16.
N0164020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083C
1
1
2
CAMERA HOUSING
FIGURE 16
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and
install the replacement camera. See Figure 17.
N0163676
STUD FOR
MISSING NUT
2083D
FIGURE 17
ATTACHMENT III
PAGE 11 OF 11
SAFETY RECALL 20C19-S2
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2022
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
• Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns
with the original alignment slots (noted before removal). Install a short screw on both sides to secure
the camera in this position on the mounting bracket. See Figure 15.
• Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
**************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
January 29, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Dated November 6, 2020
New! REASON FOR THIS SUPPLEMENT
Parts Requirements / Ordering Information: Updated to include the rear view camera part numbers
for vehicles with multiple camera options. All parts are now available for open ordering.
AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle Model Year Assembly Plant Build Dates
Explorer
2020
Chicago November 16, 2019 through May 18, 2020
F-150
Dearborn October 26, 2019 through May 18, 2020
Kansas City November 2, 2019 through May 18, 2020
Mustang Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
F-Super Duty
Kentucky Truck November 3, 2019 through May 18, 2020
Ohio October 30, 2019 through May 18, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera
that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind
the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety
Standard (FMVSS) 111 – Rear Visibility.
Copyright 2021 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the rear view camera following the Attachment III Technical Information. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of November 9, 2020. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
OASIS ACTIVATION
OASIS was activated on November 6, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been made available through https://web.fsavinlists.dealerconnection.com since
November 6, 2020. Owner names and addresses have been available since November 24, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20C19) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
LABOR ALLOWANCES
Description Vehicle Labor Operation Labor Time
Replace Analog Rear View Camera
(includes time for camera configuration)
F-150/Raptor 20C19B 0.4 Hours
F-Super Duty 20C19C 0.4 Hours
Transit 20C19D 0.3 Hours
Expedition 20C19E 0.5 Hours
Explorer/Police 20C19F 0.5 Hours
Edge 20C19G 0.7 Hours
Escape 20C19H 0.4 Hours
Mustang 20C19J 0.4 Hours
Nautilus 20C19K 0.7 Hours
Corsair 20C19L 0.8 Hours
* Replace Analog Rear View Camera
– Stripped Chassis Loose Camera Kit Only
(camera configuration not required)
Stripped Chassis –
F-Super Duty,
Transit, Ranger
20C19M 0.3 Hours
360 Degree View Camera Alignment or
Pro Trailer Backup Assist (PTBA) Camera
Alignment (as needed)
F-150/Raptor,
Expedition,
Nautilus
20C19N 0.5 Hours
* The stripped chassis rear view camera assembly is required to perform the repair but does not need
to be installed on the vehicle.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
JL3Z-19G490-C
F-150 – Rear View Camera – Except Raptor
(Without PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-L
F-150 – Rear View Camera – Except Raptor
(With PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-A F-150 – Rear View Camera – Raptor Only 1 1
LK4Z-19G490-B
Transit – Rear View Camera
(Without Co-Pilot 360 and/or Front Camera)
1 1
LK4Z-19G490-J
Transit – Rear View Camera
(With Co-Pilot 360 and/or Front Camera Split View)
1 1
Parts Requirements / Ordering Information Continued On The Next Page
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #1
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Part Number Description Order
Quantity
Claim
Quantity
LL1Z-19G490-A
Expedition – Rear View Camera
(Without PTBA and/or 360 Degree View Camera)
1 1
JL1Z-19G490-C
Expedition – Rear View Camera
(With PTBA and/or 360 Degree View Camera) 1 1
FR3Z-19G490-A Mustang – Rear View Camera 1 1
LJ6Z-19G490-A Escape – Rear View Camera 1 1
K2GZ-19G490-D Edge – Rear View Camera 1 1
LB5Z-19G490-E Explorer – Rear View Camera 1 1
JC3Z-19G490-F F-Super Duty – Rear View Camera 1 1
K2GZ-19G490-B Nautilus – Rear View Camera 1 1
LJ7Z-19G490-A Corsair – Rear View Camera 1 1
JC3Z-19G490-E F-Super Duty, Transit, Ranger – Rear View Camera
(Stripped Chassis Camera Kit) 1 1
All parts are now available for open ordering.
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
CERTAIN 2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW CAMERA
IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view
camera does not have the rubber grommet or spacer installed, transfer the original rear view
camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069B
E297381
x2
FIGURE 1
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and
Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to
Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Please follow the Workshop Manual (WSM) procedures in
Section 413-13.
ATTACHMENT III
PAGE 2 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
Edge Vehicles Only
1. Remove the Reversing Lamps. Please follow the Workshop Manual (WSM) procedures in
Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
• Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069P
FIGURE 2
2069Q
LIFTGATE MOULDING
WASHER HOSE
LIFTGATE MOULDING
ELECTRICAL CONNECTOR
FIGURE 3
ATTACHMENT III
PAGE 3 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer
rearward into the liftgate moulding. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069R
LIFTGATE MOULDING
WIRING HARNESS RETAINER
x4
FIGURE 4
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate
moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate
moulding. Figure 5 shows the clip locations and is removed for clarity.
2069S
x7
x2
FIGURE 5
ATTACHMENT III
PAGE 4 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069M
x2
E306592
WIRING GUIDE
LOCATION
FIGURE 6
E278965
2069N
FIGURE 7
ATTACHMENT III
PAGE 5 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
BCM, configure the camera.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
IPMB, configure the IPMB.
ATTACHMENT III
PAGE 6 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in
Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069C
LIFTGATE MOULDING
CLOSEOUT PANEL
FASTENER COVERS
FIGURE 8
2069D
LIFTGATE MOULDING
CLOSEOUT PANEL FASTENERS
FIGURE 9
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
• Tighten to: 15 in.lbs (1.7 Nm).
ATTACHMENT III
PAGE 7 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069E
FIGURE 10
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
• Tighten to: 10 in.lbs (1.1 Nm).
FIGURE 11
2069J
x2
ATTACHMENT III
PAGE 8 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
E306593
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069H
a
b
FIGURE 12
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout
panel.
2069F
CLOSEOUT PANEL
ALIGNMENT TABS
LIFTGATE MOULDING
ALIGNMENT SLOTS
FIGURE 13
ATTACHMENT III
PAGE 9 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, configure the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
N0164022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083A
FIGURE 14
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to
bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
N0164021
2083B
FIGURE 15
ATTACHMENT III
PAGE 10 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
3. Remove the two (2) long screws from the back side of the camera housing and seperate the housing
halves. See Figure 16.
N0164020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083C
1
1
2
CAMERA HOUSING
FIGURE 16
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and
install the replacement camera. See Figure 17.
N0163676
STUD FOR
MISSING NUT
2083D
FIGURE 17
ATTACHMENT III
PAGE 11 OF 11
SAFETY RECALL 20C19-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
• Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns
with the original alignment slots (noted before removal). Install a short screw on both sides to secure
the camera in this position on the mounting bracket. See Figure 15.
• Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
**************************************************************************************************************
Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 11, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #2
Dated April 21, 2022
New! REASON FOR THIS SUPPLEMENT
Affected Vehicle Build Dates: The build date range for Explorer vehicles did not include some 2020
model year vehicles that were also impacted by the camera issue. All affected vehicles are correctly
identified in OASIS and FSA VIN lists.
New! AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle Model Year Assembly Plant Build Dates
F-150
2019-2020
Dearborn October 26, 2019 through May 18, 2020
Kansas City October 25, 2019 through May 18, 2020
F-Super Duty
Kentucky Truck October 22, 2019 through May 18, 2020
Ohio October 22, 2019 through May 18, 2020
Mustang
2020
Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
Explorer Chicago November 16, 2019 through May 27, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020
US population of additional Explorer vehicles: 1,988. Affected vehicles are identified in OASIS and
FSA VIN Lists.
Ó Copyright 2024 Ford Motor Company
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera
that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind
the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety
Standard (FMVSS) 111 – Rear Visibility.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the rear view camera following the Technical Instructions. This service must be performed on
all affected vehicles at no charge to the vehicle owner.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Claiming section
for further details.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of November 9, 2020. Owner letters for
the supplemental population will be mailed the week of April 8, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Compliance Recall 20C19 – Supplement #3
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS was activated on November 6, 2020. OASIS will be activated on March 11, 2024 for the
supplemental population.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists have been made available through https://web.fsavinlists.dealerconnection.com since
November 6, 2020 and will be available on March 11, 2024 for the supplemental population. Owner
names and addresses have been available since November 24, 2020. Names and addresses for the
supplemental population will be available by April 26, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Compliance Recall 20C19 – Supplement #3
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the replacement of the rear view
camera.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
New! PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
New! LINCOLN PICK-UP & DELIVERY
Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting Pick-
Up & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference
EFC14054, 2024 Lincoln Pick-Up & Delivery Updates.
• For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Compliance Recall 20C19 – Supplement #3
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20C19) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 20C19 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• New! Lincoln Pick-Up & Delivery: Claims for Lincoln Pick-Up & Delivery with a Lincoln
loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to
EFC14054, 2024 Lincoln Pick-Up & Delivery Updates for details.
o For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table
below.
• New! Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Compliance Recall 20C19 – Supplement #3
LABOR ALLOWANCES
Description Vehicle Labor Operation Labor Time
Replace Analog Rear View Camera
(includes time for camera configuration)
F-150/Raptor 20C19B 0.4 Hours
F-Super Duty 20C19C 0.4 Hours
Transit 20C19D 0.3 Hours
Expedition 20C19E 0.5 Hours
Explorer/Police 20C19F 0.5 Hours
Edge 20C19G 0.7 Hours
Escape 20C19H 0.4 Hours
Mustang 20C19J 0.4 Hours
Nautilus 20C19K 0.7 Hours
Corsair 20C19L 0.8 Hours
* Replace Analog Rear View Camera
– Stripped Chassis Loose Camera Kit Only
(camera configuration not required)
Stripped Chassis –
F-Super Duty,
Transit, Ranger
20C19M 0.3 Hours
360 Degree View Camera Alignment or
Pro Trailer Backup Assist (PTBA) Camera
Alignment (as needed)
F-150/Raptor,
Expedition,
Nautilus
20C19N 0.5 Hours
* The stripped chassis rear view camera assembly is required to perform the repair but does not need
to be installed on the vehicle.
New! Lincoln vehicle PDL Allowance:
Only vehicles outside of Lincoln PDL contract coverage of 4
years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle PDL for
dealership repairs only. Can only be claimed once, regardless of
outstanding FSAs repaired.
20C19LL 0.5 Hours
New! Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20C19PP 0.5 Hours
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Compliance Recall 20C19 – Supplement #3
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
JL3Z-19G490-C
F-150 – Rear View Camera – Except Raptor
(Without PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-M
F-150 – Rear View Camera – Except Raptor
(With PTBA and/or 360 Degree View Camera)
1 1
JL3Z-19G490-A F-150 – Rear View Camera – Raptor Only 1 1
LK4Z-19G490-K
Transit – Rear View Camera
(Without Co-Pilot 360 and/or Front Camera)
1 1
LK4Z-19G490-J
Transit – Rear View Camera
(With Co-Pilot 360 and/or Front Camera Split View)
1 1
LL1Z-19G490-B
Expedition – Rear View Camera
(Without PTBA and/or 360 Degree View Camera)
1 1
JL1Z-19G490-G
Expedition – Rear View Camera
(With PTBA and/or 360 Degree View Camera)
1 1
FR3Z-19G490-A Mustang – Rear View Camera 1 1
LJ6Z-19G490-H Escape – Rear View Camera 1 1
K2GZ-19G490-K Edge – Rear View Camera 1 1
LB5Z-19G490-E Explorer – Rear View Camera 1 1
JC3Z-19G490-F F-Super Duty – Rear View Camera 1 1
K2GZ-19G490-G Nautilus – Rear View Camera 1 1
LJ7Z-19G490-G Corsair – Rear View Camera 1 1
JC3Z-19G490-E
F-Super Duty, Transit, Ranger – Rear View Camera
(Stripped Chassis Camera Kit)
1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Compliance Recall 20C19 – Supplement #3
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
CERTAIN 2019-2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW
CAMERA IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view
camera does not have the rubber grommet or spacer installed, transfer the original rear view
camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069B
E297381
x2
FIGURE 1
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and
Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to
Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Follow the Workshop Manual (WSM) procedures in
Section 413-13.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Edge Vehicles Only
1. Remove the Reversing Lamps. Follow the Workshop Manual (WSM) procedures in Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
• Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069P
FIGURE 2
2069Q
LIFTGATE MOULDING
WASHER HOSE
LIFTGATE MOULDING
ELECTRICAL CONNECTOR
FIGURE 3
TECHNICAL INSTRUCTIONS
PAGE 3 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer
rearward into the liftgate moulding. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069R
LIFTGATE MOULDING
WIRING HARNESS RETAINER
x4
FIGURE 4
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate
moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate
moulding. Figure 5 shows the clip locations and is removed for clarity.
2069S
x7
x2
FIGURE 5
TECHNICAL INSTRUCTIONS
PAGE 4 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069M
x2
E306592
WIRING GUIDE
LOCATION
FIGURE 6
E278965
2069N
FIGURE 7
TECHNICAL INSTRUCTIONS
PAGE 5 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module
Initialization – BCM, configure the BCM.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module
Initialization – IPMB, configure the IPMB.
TECHNICAL INSTRUCTIONS
PAGE 6 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in
Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069C
LIFTGATE MOULDING
CLOSEOUT PANEL
FASTENER COVERS
FIGURE 8
2069D
LIFTGATE MOULDING
CLOSEOUT PANEL FASTENERS
FIGURE 9
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
• Tighten to: 15 in.lbs (1.7 Nm).
TECHNICAL INSTRUCTIONS
PAGE 7 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069E
FIGURE 10
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
• Tighten to: 10 in.lbs (1.1 Nm).
FIGURE 11
2069J
x2
TECHNICAL INSTRUCTIONS
PAGE 8 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
E306593
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069H
a
b
FIGURE 12
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout
panel.
2069F
CLOSEOUT PANEL
ALIGNMENT TABS
LIFTGATE MOULDING
ALIGNMENT SLOTS
FIGURE 13
TECHNICAL INSTRUCTIONS
PAGE 9 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, configure the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
N0164022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083A
FIGURE 14
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to
bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
N0164021
2083B
FIGURE 15
TECHNICAL INSTRUCTIONS
PAGE 10 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
3. Remove the two (2) long screws from the back side of the camera housing and separate the housing
halves. See Figure 16.
N0164020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083C
1
1
2
CAMERA HOUSING
FIGURE 16
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and
install the replacement camera. See Figure 17.
N0163676
STUD FOR
MISSING NUT
2083D
FIGURE 17
TECHNICAL INSTRUCTIONS
PAGE 11 OF 11
COMPLIANCE RECALL 20C19-S3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
• Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns
with the original alignment slots (noted before removal). Install a short screw on both sides to secure
the camera in this position on the mounting bracket. See Figure 15.
• Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19 – Supplement #3
Certain 2019-2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
20C19
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 20C19 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
**************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 6, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
AFFECTED VEHICLES
NOTE: Only analog cameras are affected by this program.
Vehicle Model Year Assembly Plant Build Dates
Explorer
2020
Chicago November 16, 2019 through May 18, 2020
F-150
Dearborn October 26, 2019 through May 18, 2020
Kansas City November 2, 2019 through May 18, 2020
Mustang Flat Rock November 18, 2019 through May 26, 2020
Transit Kansas City October 28, 2019 through May 20, 2020
F-Super Duty
Kentucky Truck November 3, 2019 through May 18, 2020
Ohio October 30, 2019 through May 18, 2020
Expedition Kentucky Truck October 30, 2019 through June 22, 2020
Escape Louisville November 5, 2019 through May 18, 2020
Corsair Louisville November 14, 2019 through May 18, 2020
Edge Oakville November 13, 2019 through May 26, 2020
Nautilus Oakville November 21, 2019 through May 26, 2020
Ranger Michigan December 9, 2019 through May 19, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, insufficient electrical conductivity within the Printed Circuit Board
(PCB) internal to the camera may lead to intermittent rear view camera operation. A rear view camera
that intermittently displays a blank or distorted image can reduce the driver’s view of what is behind
the vehicle and does not conform to the requirements specified by the Federal Motor Vehicle Safety
Standard (FMVSS) 111 – Rear Visibility.
Copyright 2020 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the rear view camera following the Attachment III Technical Information. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Not all the parts are currently available in sufficient quantities to repair all vehicles. Please
refer to Attachment II to determine part availability. For vehicles with limited part availability, part
orders can be requested through the Special Service Support Center (SSSC) using the SSSC link at
the bottom of the OASIS VIN report screen to repair vehicles that meet the following criteria only:
Affected customer vehicles that arrive at your dealership.
New in-stock vehicles with a signed sales contract.
It is anticipated that parts will be available in sufficient quantities to repair all vehicles in the first
quarter of 2021. Refer to Attachment II for additional information.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this service action.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 9, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
OASIS ACTIVATION
OASIS will be activated on November 6, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 6,
2020. Owner names and addresses will be available by November 24, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715,
2020 Lincoln Pickup & Delivery Updates.
Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20C19) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07715,
2020 Lincoln Pickup & Delivery Updates for details.
Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
LABOR ALLOWANCES
Description Vehicle Labor Operation Labor Time
Replace Analog Rear View Camera
(includes time for camera configuration)
F-150/Raptor 20C19B 0.4 Hours
F-Super Duty 20C19C 0.4 Hours
Transit 20C19D 0.3 Hours
Expedition 20C19E 0.5 Hours
Explorer/Police 20C19F 0.5 Hours
Edge 20C19G 0.7 Hours
Escape 20C19H 0.4 Hours
Mustang 20C19J 0.4 Hours
Nautilus 20C19K 0.7 Hours
Corsair 20C19L 0.8 Hours
* Replace Analog Rear View Camera
– Stripped Chassis Loose Camera Kit Only
(camera configuration not required)
Stripped Chassis –
F-Super Duty,
Transit, Ranger
20C19M 0.3 Hours
360 Degree View Camera Alignment or
Pro Trailer Backup Assist (PTBA) Camera
Alignment (as needed)
F-150/Raptor,
Expedition,
Nautilus
20C19N 0.5 Hours
* The stripped chassis rear view camera assembly is required to perform the repair but does not need
to be installed on the vehicle.
PARTS REQUIREMENTS / ORDERING INFORMATION – Part Currently Available
For vehicles with multiple camera options, dealers must determine the correct service part number by
VIN using the parts catalog.
Part Number Description Order
Quantity
Claim
Quantity
JL3Z-19G490-A F-150 Raptor – Rear View Camera 1 1
LK4Z-19G490-B Transit – Rear View Camera
(Rear Only Parking Aid Camera System) 1 1
LK4Z-19G490-J Transit – Rear View Camera
(180 Degree View Camera System) 1 1
FR3Z-19G490-A Mustang – Rear View Camera 1 1
K2GZ-19G490-B Nautilus – Rear View Camera 1 1
LJ7Z-19G490-A Corsair – Rear View Camera 1 1
JC3Z-19G490-E F-Super Duty, Transit, Ranger – Rear View Camera
(Stripped Chassis Camera Kit) 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
PARTS REQUIREMENTS / ORDERING INFORMATION – Limited Part Availability
SSSC Web Contact Site:
For vehicles with multiple camera options, dealers must determine the correct service part number by
VIN using the parts catalog.
To place an order for rear view camera, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site.
NOTE: The rear view cameras are currently not available in sufficient quantities to repair all vehicles.
Due to limited part supply, it is possible not all parts requests can be filled. The part orders will be
placed by the SSSC in the order received. The rear view camera part orders can be requested
through the SSSC using the SSSC link at the bottom of the OASIS VIN report screen to repair
vehicles that meet the following criteria only:
Affected customer vehicles that arrive at your dealership.
New in-stock vehicles with a signed sales contract. (submit copy of contract via SSSC link).
It is anticipated that parts will be available in sufficient quantities to repair all vehicles in the first
quarter of 2021.
Part Number Description Order
Quantity
Claim
Quantity
JL3Z-19G490-B F-150 – Rear View Camera
(360 Degree View Camera System) 1 1
JL3Z-19G490-C F-150 – Rear View Camera
(Rear Only Parking Aid Camera System) 1 1
JC3Z-19G490-F F-Super Duty – Rear View Camera 1 1
LJ6Z-19G490-A Escape – Rear View Camera 1 1
LL1Z-19G490-A Expedition – Rear View Camera
(Rear Only Parking Aid Camera System) 1 1
JL1Z-19G490-C Expedition – Rear View Camera
(360 Degree View Camera System) 1 1
LB5Z-19G490-E Explorer – Rear View Camera 1 1
K2GZ-19G490-D Edge – Rear View Camera 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C19
Certain 2020 Model Year Multiple Vehicle Lines
Rear View Camera Improper Function
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
CERTAIN 2020 MODEL YEAR MULTIPLE VEHICLE LINES — REAR VIEW CAMERA
IMPROPER FUNCTION
SERVICE PROCEDURE
NOTE: Only analog cameras are affected by this program.
NOTE: Some cameras may have a rubber grommet or a spacer on them. If the replacement rear view
camera does not have the rubber grommet or spacer installed, transfer the original rear view
camera rubber grommet or spacer to the replacement camera before installation.
NOTE: If equipped, transfer the washer nozzle and tube assembly to the new camera. See Figure 1.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069B
E297381
x2
FIGURE 1
All Except Edge, Corsair and Stripped Chassis Vehicles (F-Super Duty, Ranger and
Transit)
– For Edge vehicles proceed to Page 2.
– For Corsair vehicles proceed to Page 6.
– For stripped chassis vehicles with rear view camera – On Vehicle or In Hand, proceed to
Page 9.
NOTE: The stripped chassis rear view camera assembly is required to perform the repair, but does not
need to be installed on the vehicle.
NOTE: Truck tailgates are required to perform this repair.
1. Replace the Rear Parking Aid Camera. Please follow the Workshop Manual (WSM) procedures in
Section 413-13.
ATTACHMENT III
PAGE 2 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
Edge Vehicles Only
1. Remove the Reversing Lamps. Please follow the Workshop Manual (WSM) procedures in
Section 417-01.
2. Remove the six (6) retainers holding the liftgate moulding to the liftgate panel. See Figure 2.
• Torque to: 28 lb.in (3.2 Nm).
3. Disconnect the liftgate moulding washer hose and the electrical connector. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069P
FIGURE 2
2069Q
LIFTGATE MOULDING
WASHER HOSE
LIFTGATE MOULDING
ELECTRICAL CONNECTOR
FIGURE 3
ATTACHMENT III
PAGE 3 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
4. Release the liftgate moulding wiring harness retainer by depressing the tabs and pushing the retainer
rearward into the liftgate moulding. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069R
LIFTGATE MOULDING
WIRING HARNESS RETAINER
x4
FIGURE 4
CAUTION: The clips that hold the liftgate moulding are secured tightly, to avoid damaging the liftgate
moulding, an assistant is required when carrying out this step.
5. With an assistant on the opposite side, release the liftgate moulding clips and remove the liftgate
moulding. Figure 5 shows the clip locations and is removed for clarity.
2069S
x7
x2
FIGURE 5
ATTACHMENT III
PAGE 4 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
6. Remove the screws, separate the wiring guide and remove the rear parking aid camera bracket.
See Figure 6.
7. Disconnect the electrical connector and remove and discard the rear parking aid camera. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069M
x2
E306592
WIRING GUIDE
LOCATION
FIGURE 6
E278965
2069N
FIGURE 7
ATTACHMENT III
PAGE 5 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
8. To install, reverse the removal procedure.
Vehicles equipped with rear only parking aid camera
9. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
BCM, configure the BCM.
Vehicles equipped with front and rear parking aid cameras
10. Using a diagnostic scan tool, following the on screen instructions for the LIN New Module Initialization-
IPMB, configure the IPMB.
ATTACHMENT III
PAGE 6 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
Corsair Vehicles Only
1. Remove both Rear Lamp Assemblies. Please follow the Workshop Manual (WSM) procedures in
Section 417-01. Within the procedure refer to the liftgate mounted rear lamp assemblies.
2. Remove the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
3. From the underside of the liftgate moulding, remove the four (4) closeout panel fastener covers.
See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069C
LIFTGATE MOULDING
CLOSEOUT PANEL
FASTENER COVERS
FIGURE 8
2069D
LIFTGATE MOULDING
CLOSEOUT PANEL FASTENERS
FIGURE 9
4. Remove the four (4) liftgate moulding closeout panel fasteners. See Figure 9.
• Tighten to: 15 in.lbs (1.7 Nm).
ATTACHMENT III
PAGE 7 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069E
FIGURE 10
5. Separate the liftgate moulding closeout panel (by lifting straight up) and rotate the panel upside.
See Figures 10 and 13.
6. Remove the two (2) rear view camera bracket fasteners and the camera bracket. See Figure 11.
• Tighten to: 10 in.lbs (1.1 Nm).
FIGURE 11
2069J
x2
ATTACHMENT III
PAGE 8 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
7. Disconnect the electrical connector (a) and remove and discard the rear parking aid camera (b).
See Figure 12.
8. Install the new rear parking aid camera by reversing Step 7. See Figure 12.
E306593
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2069H
a
b
FIGURE 12
9. Install the rear view camera bracket and the bracket fasteners by reversing Step 6. See Figure 11.
10. Align the tabs in the closeout panel with the alignment slots in the liftgate moulding. See Figure 13.
NOTE: Ensure that the wiring harness is routed in the factory position prior to reinstalling the closeout
panel.
2069F
CLOSEOUT PANEL
ALIGNMENT TABS
LIFTGATE MOULDING
ALIGNMENT SLOTS
FIGURE 13
ATTACHMENT III
PAGE 9 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
11. Install the four (4) closeout panel to liftgate moulding assembly fasteners. See Figure 9.
12. Install the four (4) closeout panel fastener covers. See Figure 8.
13. Install the Liftgate Moulding. Please follow the WSM procedures in Section 501-08.
14. Install both Rear Lamp Assemblies. Please follow the WSM procedures in Section 417-01.
15. Using a diagnostic scan tool, initialize the rear parking aid camera.
Stripped Chassis Camera Kit – On Vehicle or In Hand (F-Super Duty, Ranger and Transit)
NOTE: For In Hand Camera kits, please follow Steps 3 through 5.
1. Disconnect the cameras’ electrical connector. See Figure 14.
N0164022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083A
FIGURE 14
2. Make note of the fastener location on the camera bracket and remove the two (2) short camera to
bracket fasteners (one on each side) and remove the camera assembly from the bracket.
See Figure 15.
N0164021
2083B
FIGURE 15
ATTACHMENT III
PAGE 10 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
3. Remove the two (2) long screws from the back side of the camera housing and seperate the housing
halves. See Figure 16.
N0164020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2083C
1
1
2
CAMERA HOUSING
FIGURE 16
4. Paying close attention to the camera’s orientation inside the housing, remove the original camera and
install the replacement camera. See Figure 17.
N0163676
STUD FOR
MISSING NUT
2083D
FIGURE 17
ATTACHMENT III
PAGE 11 OF 11
SAFETY RECALL 20C19
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
5. Attach the camera housing halves and install the two (2) long screws. See Figure 16.
• Tighten the screws to: 0.8 Nm (7.08 lb-in).
6. Position the camera and housing assembly into the mounting bracket. Rotate the camera until it aligns
with the original alignment slots (noted before removal). Install a short screw on both sides to secure
the camera in this position on the mounting bracket. See Figure 15.
• Tighten the screws to: 0.7 Nm (6.19 lb-in).
7. Connect the cameras’ electrical connector. See Figure 14.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 20V-575
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company SEP 23, 2020 NHTSA Recall No. : 20V-575 Manufacturer Recall No. : 20C19 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 620,246 Estimated percentage with defect : 47 %
Vehicle Information : Vehicle 1 : 2020-2020 Ford F150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 10/26/2019 at the Dearborn Assembly Plant, and was introduced into production on 11/02/2019 at the Kansas City Truck Plant. The recalled part was taken out of production on 05/18/2020.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 220,098 F150 vehicles are affected
Production Dates : OCT 26, 2019 – MAY 18, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 20V-575 Page 2 Vehicle 2 : 2020-2020 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/16/2019 and was taken out of production on 05/18/2020 at the Chicago Assembly Plant. This condition affects certain Explorer vehicles equipped with the standard rearview camera; units with the optional 360-degree camera are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 51,999 Explorer vehicles are affected Production Dates : NOV 16, 2019 – MAY 18, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2020 Ford Mustang Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/18/2019 and was taken out of production on 05/26/2020 at the Flat Rock Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 24,488 Mustang vehicles are affected Production Dates : NOV 18, 2019 – MAY 26, 2020
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 3 Vehicle 4 : 2020-2020 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 10/28/2019 and was taken out of production on 05/20/2020 at the Kansas City Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 54,210 Transit vehicles are affected Production Dates : OCT 28, 2019 – MAY 20, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2020 Ford F-Super Duty: F250, F350, F450, F550 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/03/2019 at the Kentucky Truck Assembly Plant and was introduced into production on 10/30/2019 at the Ohio Truck Assembly Plant. The recalled part was taken out of production on 05/18/2020. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 77,582 F-Super Duty vehicles are affected Production Dates : OCT 30, 2019 – MAY 18, 2020
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 4 Vehicle 6 : 2020-2020 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 10/30/2019 and was taken out of production on 06/22/2020 at the Kentucky Truck Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 43,442 Expedition vehicles are affected Production Dates : OCT 30, 2019 – JUN 22, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2020-2020 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/05/2019 and was taken out of production on 05/18/2020 at the Louisville Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 89,454 Escape vehicles are affected Production Dates : NOV 05, 2019 – MAY 18, 2020
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 5 Vehicle 8 : 2020-2020 Lincoln Nautilus Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/21/2019 and was taken out of production on 05/26/2020 at the Oakville Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 7,318 Nautilus vehicles are affected Production Dates : NOV 21, 2019 – MAY 26, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 9 : 2020-2020 Lincoln Corsair Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/14/2019 and was taken out of production on 05/18/2020 at the Louisville Assembly Plant. This condition affects certain Corsair vehicles equipped with the standard rearview camera; units with the optional 360-degree camera are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 4,716 Corsair vehicles are affected Production Dates : NOV 14, 2019 – MAY 18, 2020
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 6 Vehicle 10 : 2020-2020 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/09/2019 and was taken out of production on 05/19/2020 at the Michigan Assembly Plant. This condition affects certain Ranger vehicles with a pickup box delete; units with a pickup box are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 37 Ranger vehicles are affected Production Dates : DEC 09, 2019 – MAY 19, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 11 : 2020-2020 Ford Edge Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 11/13/2019 and was taken out of production on 05/26/2020 at the Oakville Assembly Plant. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 46,902 Edge vehicles are affected Production Dates : NOV 13, 2019 – MAY 26, 2020
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leads to intermittent rearview camera operation. FMVSS 1 : 111 – Rearview mirrors The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 7 FMVSS 2 : NR
Description of the Safety Risk : A rearview camera that intermittently displays a blank or distorted image
does not comply with the requirements of FMVSS 111 and can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.
Description of the Cause : The analog camera female terminals within the PCB header inside the rearview camera move beyond their yield strength and deform when the male pins were inserted. Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Park Assist Camera Component Description : Rearview Camera – Edge Component Part Number : K2GT-19G490-AB Component Name 2 : Park Assist Camera Component Description : Rearview Camera – Escape Component Part Number : LJ6T-19G490-AB Component Name 3 : Park Assist Camera
Component Description : Rearview Camera –Expedition, Rear 360-Degree Component Part Number : JL1T-19G490-AC Component Name 4 : Park Assist Camera
Component Description : Rearview Camera –Expedition, RVC-only Component Part Number : LL1T-19G490-AA Component Name 5 : Park Assist Camera
Component Description : Rearview Camera – Explorer, RVC-only Component Part Number : LB5T-19G490-AC The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 8 Component Name 6 : Park Assist Camera
Component Description : Rearview Camera – F150, Rear 360-Degree Component Part Number : JL3T-19G490-AD Component Name 7 : Park Assist Camera
Component Description : Rearview Camera – F150, RVC-only Component Part Number : JL3T-19G490-BD Component Name 8 : Park Assist Camera
Component Description : Rearview Camera – F150 Raptor Component Part Number : JL3V-19G490-AC Component Name 9 : Park Assist Camera Component Description : Rearview Camera – Mustang Component Part Number : FR3T-19G490-AF Component Name 10 : Park Assist Camera Component Description : Rearview Camera – Nautilus Component Part Number : K2GT-19G490-BB Component Name 11 : Park Assist Camera
Component Description : Rearview Camera – Corsair, RVC-only Component Part Number : LJ7T-19G490-AC Component Name 12 : Park Assist Camera Component Description : Rearview Camera – Transit Component Part Number : LK4T-19G490-BC The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575 Page 9 Component Name 13 : Park Assist Camera Component Description : Rearview Camera – Transit Component Part Number : LK4T-19G490-AC Component Name 14 : Park Assist Camera
Component Description : Rearview Camera – Transit, Rear Camera Kit Component Part Number : JK4T-19G490-CB Component Name 15 : Park Assist Camera Component Description : Rearview Camera – Super Duty Component Part Number : JC3T-19G490-AC Component Name 16 : Park Assist Camera
Component Description : Rearview Camera – Rear Camera Kit Component Part Number : JC3T-19G490-EB Supplier Identification : Component Manufacturer
Name : Magna Electronics Address : 10410 N. Holly Road
Holly MICHIGAN 48442
Country : United States Chronology :
February – April 2020 – Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October/November 2019 timeframe. May – August 2020: The issue was brought to Ford’s Critical Concerns Review Group (CCRG) for review on May 12, 2020. The CCRG considered the requirements of FMVSS 111 – Rear Visibility, which requires the display of a “field of view” of certain objects rearward of the vehicle upon the initiation of a backing event. The CCRG reviewed the manufacturing plant’s inspection procedures for rearview cameras and learned that every vehicle The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 20V-575
Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
is checked for a rearview image at the vehicle’s respective manufacturing plant. The CCRG directed FMVSS No. 111 compliance testing be performed on 9 vehicles and concluded that all vehicles met the requirements. As this concern covered multiple vehicle lines with different failure rates, the CCRG also investigated the different vehicle layouts to understand any differences that could exist among the vehicles. Ford summarized its CCRG investigation and discussed these results with NHTSA. September 2020 – Ford updated its analysis to include newer claims of rearview camera replacements. Specifically, the CCRG focused on the updated rates of failure that were reported on the dealer lots at 0 days in service. On September 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to replace the rearview camera per the field service action technical instructions. There will be no charge for this service.
Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The remedy parts will revert back to the previous PCB header design that has adequate pin retention force.
Around the time this issue was identified, vehicle assembly plants were in the process of ceasing operation due to COVID-19. After resumption of vehicle production, suspect cameras were removed from stock, and cameras with adequate pin retention force were introduced into production. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on November 7, 2020. Mailing
of owner notification letters is expected to begin November 7, 2020 and is expected to be completed by November 22, 2020.
Planned Dealer Notification Date : NOV 07, 2020 – NOV 08, 2020
Planned Owner Notification Date : NOV 07, 2020 – NOV 22, 2020
* NR – Not Reported
SEOCONTENT-END
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