24S11 – High Voltage Battery Junction Box Bus Bar Retention Nut Inspection – 2023 Ford F-150 Lightning

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 26, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S11
Certain 2023 Model Year F-150 Lightning BEV Vehicles
High Voltage Battery Junction Box Bus Bar Retention Nut Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150
Lightning BEV
2023
Rouge Electrical
Vehicle Center
October 31, 2022 through August 02, 2023
US population of affected vehicles: 215. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, there may be missing or loose retention nuts on the high voltage
battery junction box bus bars in the high voltage battery pack. Electrical arcing may occur, which can
increase the risk of fire. In addition, a “Stop Safely Now” message may occur in the instrument cluster
followed by loss of motive power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect the high voltage battery junction box bus bars for missing or loose retention nuts. Dealers will
also confirm proper torque of all eight bus bar retention nuts.
If any bus bar retention nuts are found missing or loose the customer should be put in a rental vehicle
until final repair instructions are available. Parts are expected to be available Q2 2024.
This service must be performed on all affected vehicles at no charge to the vehicle owner. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles)
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
Ó Copyright 2024 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 18, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S11
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.:
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 26, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 26,
2024. Owner names and addresses will be available by April 5, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S11
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with missing or loose high voltage battery
junction box bus bar retention nuts.
RENTAL VEHICLES
Dealers are pre-approved for up to 30 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 30 rental day(s) is required from
the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if
appropriate.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S11
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S11 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts.
o Use Misc. Expense Code “RENTAL” for the rental expenses.
o Use sub code 24A03 on the claim.
o The maximum number of days that can be requested on one RO line is 30 days.
o Rental extensions beyond the initial 30 day request must be submitted to the SSSC for
approval.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S11 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Safety Recall 24S11
LABOR ALLOWANCES
Description Labor Operation Labor Time
PASS: Remove high voltage battery, check torque on bus
bars, and reinstall high voltage battery.
24S11B 4.3 Hours
DOES NOT PASS: Remove high voltage battery, check
torque on bus bars, reinstall battery using original fasteners.
NOTE: This interim labor operation code should only be
used if bus bar retention nuts are found to be missing or
loose.
Will not close program
24S11CC 4.3 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S11PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
VC-13DL-G
Motorcraft Yellow Prediluted Antifreeze/Coolant (Up to
15.9 Liters per vehicle)
As Required
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Safety Recall 24S11
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
CERTAIN 2023 MODEL YEAR F-150 LIGHTNING BEV VEHICLES — HIGH
VOLTAGE BATTERY JUNCTION BOX BUS BAR RETENTION NUT INSPECTION
SERVICE PROCEDURE
IMPORTANT: This Field Service Action (FSA), must be performed by a certified BEV technician.
IMPORTANT: This procedure was modified from the original Workshop Manual (WSM)
procedure. Follow technical instructions carefully.
NOTE: If you do not have the special service tools referenced in the Workshop Manual to perform the
Field Service Action repair, please contact 1-800-ROTUNDA and choose option 3 to place an
order.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
1. Remove the High Voltage Battery (HVB) Cover. Follow the procedures in Workshop Manual (WSM)
Section 414-03A.
2. Disconnect the Battery Energy Control Module (BECM) electrical connectors in the sequence shown.
See Figure 1.
NOTICE: The BECM electrical connectors must be disconnected in the sequence shown or component
damage may occur.
23849A
1 2 3 4
x4
FIGURE 1
TECHNICAL INSTRUCTIONS
PAGE 2 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
NOTICE: Wait 10 seconds after disconnect the BECM electrical connector shown, See Figure 2, before
disconnecting the remaining electrical connectors or component damage may occur.
3. Disconnect the BECM electrical connector. See Figure 2.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849B
FIGURE 2
NOTICE: The BECM electrical connectors must be disconnected in the sequence shown or component
damage may occur.
4. Disconnect the BECM electrical connectors in the sequence shown. See Figure 3.
For Standard Range Batteries – Continue to Step 5.
For Extended Range Batteries – Continue to Step 15.
23849C
x5
5 4 3 2 1
FIGURE 3
TECHNICAL INSTRUCTIONS
PAGE 3 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
STANDARD RANGE BATTERIES
5. Open the terminal covers and remove the bolts. See Figure 4.
Torque: 119 lb.in (13.5 Nm)
6. Remove the bus bar. See Figure 4.
7. Install the battery module terminal covers. See Figure 4.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849D
x2
2
3 4
1
FIGURE 4
TECHNICAL INSTRUCTIONS
PAGE 4 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
8. Open the terminal covers and remove the bolts. See Figure 5.
Torque: 119 lb.in (13.5 Nm)
9. Remove the bus bar. See Figure 5.
10. Install the battery module terminal cover. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849E
FIGURE 5
TECHNICAL INSTRUCTIONS
PAGE 5 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
11. Open the terminal cover and remove the bus bar nut. See Figure 6.
Torque: 106 lb.in (12 Nm)
12. Open the terminal cover, remove the bolt and the bus bar. See Figure 6.
Torque: 119 lb.in (13.5 Nm)
13. Install the battery module terminal cover. See Figure 6.
14. Continue to Step 24.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849F
FIGURE 6
TECHNICAL INSTRUCTIONS
PAGE 6 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
EXTENDED RANGE BATTERIES
15. Open the terminal covers and remove the bolts. See Figure 7.
Torque: 119 lb.in (13.5 Nm)
16. Remove the bus bar. See Figure 7.
17. Install the battery module terminal covers. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849G
x2
FIGURE 7
TECHNICAL INSTRUCTIONS
PAGE 7 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
18. Open the terminal cover and remove the bus bar nut. See Figure 8.
Torque: 106 lb.in (12 Nm)
19. Open the terminal cover, remove the bolt and the bus bar. See Figure 8.
Torque: 119 lb.in (13.5 Nm)
20. Install the battery module terminal cover. See Figure 8.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849H
FIGURE 8
TECHNICAL INSTRUCTIONS
PAGE 8 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
21. Open the terminal cover and remove the bus bar nut. See Figure 9.
Torque: 106 lb.in (12 Nm)
22. Open the terminal cover, remove the bolt and the bus bar. See Figure 9.
Torque: 119 lb.in (13.5 Nm)
23. Install the battery module terminal cover. See Figure 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849J
21
23 22
FIGURE 9
ALL VEHICLES
24. Using a voltage meter drain both High Voltage Battery Junction Boxes to zero. Place the negative
probe on the battery case. Touching the terminals will drain the capacitors. See Figure 10.
23849K
FIGURE 10
TECHNICAL INSTRUCTIONS
PAGE 9 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
25. Check the residual torque-to-tighten on the bolts in Figure 11. Record the data.
Torque-to-tighten: 7.5 Nm (66.4 lb.in) to 13.8 Nm (122.1 in.lb)
NOTE: Make sure to record the data based on the numbers in the figure below.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849L
1
2
3 4
5
6
7
FIGURE 11
26. Remove the nuts and the bus bar. See Figure 12.
Torque: 106 lb.in (12 Nm)
23849M
x3 1
FIGURE 12
TECHNICAL INSTRUCTIONS
PAGE 10 OF 10
SAFETY RECALL 24S11
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
27. Check the residual torque-to-tighten on the bolt in Figure 13. Record the data.
Torque-to-tighten: 7.5 Nm (66.4 lb.in) to 13.8 Nm (122.1 in.lb)
NOTE: Make sure to record the data based on the number in the figure below.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23849N
8
FIGURE 13
28. Were any bus bar fasteners (excluding fastener #6) from steps 25 or 27 missing or not pass the
torque check?
No – Reassemble vehicle by reversing steps 1-26.
Yes – Reassemble the vehicle by reversing steps 1-26. Vehicle CANNOT be driven and should not
be returned to customer. Customer should be offered a rental vehicle until the final repair is
available.
Mobile Service Repair Assessment
Page | 1
Safety Recall 24S11
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
Safety Recall 24S11
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Pick-Up and Delivery Repair Record
Page 1 of 1
24S11
Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 24S11 Field Service Action program.
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S11
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S11, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 5, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-144
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 23, 2024 NHTSA Recall No. : 24V-144 Manufacturer Recall No. : 24S11 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 216 Estimated percentage with defect : 20 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford F-150 Lightning Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. The Ford process is capable of tracing high voltage battery pack production to the vehicle in which the high voltage battery pack is installed.
Affected vehicles have a high voltage battery pack that underwent a rework operation at the high voltage battery pack assembly facility.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
216 F-150 vehicles are affected.
Production Dates : OCT 31, 2022 – AUG 02, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicles may have one or more missing or loose retention nuts on the high voltage battery junction box bus bars in the high voltage battery pack.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Missing or loose retention nuts on the high voltage battery junction box bus bars in the high voltage battery pack may result in electrical arcing, which can increase the risk of fire. In addition, a “Stop Safely Now” message may occur
in the instrument cluster followed by loss of motive power, which can Part 573 Safety Recall Report 24V-144 Page 2 increase the risk of a crash.
Description of the Cause : One or more retention nuts on the high voltage battery junction box bus bars may have been removed in error during a rework operation and there was not a subsequent re-verification of retention nut torque. Identification of Any Warning
that can Occur : The customer may hear a loud noise while driving. A “Stop Safely Now” message and a malfunction indicator light will display in the instrument cluster preceding loss of motive power. The vehicle can coast to a stop and the 12V battery power will sustain the use of assisted steering and braking. Involved Components : Component Name 1 : Bolt nut Component Description : M6 Nut & Washer Component Part Number : W721583-S437 Component Name 2 : BEC Module Positive
Component Description : BEC High Voltage Battery Junction Box Component Part Number : NL38-10C666-AB Component Name 3 : BEC Module Negative
Component Description : BEC High Voltage Battery Junction Box Component Part Number : NL38-10C666-BD Component Name 4 : BEC Module Negative
Component Description : BEC High Voltage Battery Junction Box Component Part Number : NL38-10C666-BE Component Name 5 : BEC Module Negative
Component Description : BEC High Voltage Battery Junction Box Component Part Number : NL38-10C666-BF The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-144 Page 3 Component Name 6 : Bus-Bar Link Component Description : Bus-Bar Link Component Part Number : NL38-14A033-FA Component Name 7 : Bus-Bar Link Component Description : Bus-Bar Link Component Part Number : NL38-14A033-EA Component Name 8 : Bus-Bar Link Component Description : Bus-Bar Link Component Part Number : NL38-14A033-NA Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Road
Dearborn Michigan 48126
Country : United States Chronology :
Chronology is provided as an attachment. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-144
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer for an inspection of the high voltage battery junction box bus bars for missing or loose retention nuts. Dealers will confirm proper torque of the bus bar retention nuts. If any of the retention nuts are loose or missing, further repairs will be necessary and owners may be provided a rental vehicle until final repair instructions are available. There will be no charge for these services.Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be April 5, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The retention nuts (part number W721583-S437) will be properly installed and torqued to specification on the Bus-Bar Links (part number NL38-14A033-*A) attached to the BEC Positive/Negative Modules (part number NL38-10C666-**).
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 26, 2024.
Mailing of owner notification letters is expected to begin March 18, 2024 and is expected to be completed by March 22, 2024.
Planned Dealer Notification Date : FEB 26, 2024 – FEB 26, 2024
Planned Owner Notification Date : MAR 18, 2024 – MAR 22, 2024
* NR – Not Reported

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March 2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 24S11 / NHTSA Recall 24V144
2023 F-150 Ford Truck
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2023 F-150 Lightning BEV vehicles, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that there are missing or loose retention
nuts on the high voltage battery junction box bus bars in the high voltage
battery pack.
What is the risk? Electrical arcing may occur, which can increase the risk of fire. In addition, a
“Stop Safely Now” message may occur in the instrument cluster followed by
loss of motive power.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to perform an inspection of
the high voltage battery junction box bus bar retention nuts in the high voltage
battery pack.
If your vehicle passes inspection, no further repairs are needed. If your
vehicle fails inspection, further repairs will be necessary such as replacing the
bus bar fasteners and any damaged components. Your dealer will inform you
of the available options and action plans to fix your vehicle. The inspection
and any necessary additional repairs will be provided free of charge (parts
and labor).
How long will it take? The time needed for this inspection is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. If your vehicle fails inspection, you can be provided a
rental vehicle until parts are available to make the additional repairs. Ford
Motor Company will send a letter to inform you that parts are available and to
contact your dealer to schedule a repair. The time needed for additional
repairs is less than one day.
What should you do? Please call your dealer without delay and request a service date for Recall
24S11. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
© Copyright 2024 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Do you need a rental
vehicle?
If your dealer determines that your vehicle has failed the inspection, your
dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel and insurance) while your vehicle
is at the dealership for repairs. Please see your dealer for guidelines and
limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to missing or loose high voltage battery
junction box bus bar retaining nuts. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Motor Company at PO Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V144.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 24S11 / Campaña 24V144 de la NHTSA
2023 F-150 Ford Truck
Este aviso se aplica al vehículo, número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados
de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad en algunos
vehículos F-150 Lightning BEV 2023, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, es posible que falten tuercas de retención o que estén flojas en
las barras de bus de la caja de conexiones de la batería de alto voltaje en el
paquete de baterías de alto voltaje.
¿Qué riesgo existe? Pueden producirse arcos eléctricos, lo que puede aumentar el riesgo de
incendio. Además, puede aparecer un mensaje “Deténgase con cuidado ahora”
en el tablero de instrumentos seguido de una pérdida de potencia motriz.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a realizar una inspección
de las tuercas de retención de la barra de bus de la caja de conexiones de la
batería de alto voltaje en el paquete de baterías de alto voltaje.
Si su vehículo pasa la inspección, no es necesario realizar reparaciones
adicionales. Si su vehículo no pasa la inspección, será necesario realizar
reparaciones adicionales, como reemplazar los sujetadores de la barra de bus y
cualquier componente dañado. Su distribuidor le informará sobre las opciones
disponibles y los planes de acción para reparar su vehículo. La inspección y
cualquier reparación adicional necesaria se proporcionará de forma gratuita
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta inspección será de menos de un día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más. Si su vehículo no pasa la inspección, se le
puede proporcionar un vehículo de alquiler hasta que haya piezas disponibles
para realizar las reparaciones adicionales. Ford Motor Company le enviará una
carta para informarle que las piezas se encuentran disponibles y solicitarle que
se comunique con su distribuidor a fin de programar la reparación. El tiempo
necesario para las reparaciones adicionales es de menos de un día.
¿Qué debe hacer? Llame a su concesionario lo antes posible y solicite una cita de servicio para
llevar a cabo la Campaña 24S11. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
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Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
© Copyright 2024 Ford, División de Servicio al Cliente
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del mismo
al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que participan.
Su concesionario recogerá el vehículo y lo regresará con la reparación
realizada.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que su vehículo no pasó la infección, el distribuidor
está autorizado a ofrecerle un vehículo de alquiler para su transporte personal
sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en
reparación. Comuníquese con su distribuidor para conocer las pautas y
limitaciones.
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña para
garantizar que se hayan utilizado las piezas y los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se le otorgarán reembolsos por
servicios relacionados con tuercas de retención de la barra de bus de la caja de
conexiones de la batería de alto voltaje faltantes o sueltas. Para comprobar si
cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago
original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso de Ford, envíe la solicitud de reembolso
con toda la documentación requerida, incluido el recibo original de la reparación
(no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn,
Michigan 48121-6251. El procesamiento de las solicitudes de reembolso
enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será
regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 24V144 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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