24E018 – Seat Cover May Cause Air Bag to Deploy Incorrectly – Ford EcoSport Rear Seat Covers

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 26, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Equipment Safety Recall 24S12
Certain 2018 – 2022 Model Year EcoSport Vehicles
Accessory Second Row Seat Cover
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
EcoSport 2018 – 2022 Not Applicable All
US population of sold accessory parts: 207.
REASON FOR THIS SAFETY RECALL
Second row rear seat covers that were purchased and sold-as accessory parts for 2018 – 2022 model
year EcoSport vehicles do not include a feature to allow for the proper rear side air bag deployment.
SERVICE ACTION
Dealers are to check their records and/or receipts and contact customers that may have purchased
the second row seat cover service part number (SPN) VJN1Z-6163812-A (engineering part number
(EPN): AMJN1J-6163392-AA) – Taupe color, or SPN: VJN1Z-6163812-B (EPN: AMJN1J-6163392-
BA) – Charcoal color for the 2018 – 2022 model year EcoSport vehicles. Dealers are to contact
customers for the return and/or removal of the second row rear seat cover. Dealers will need to make
the second row rear seat covers permanently inoperable and provide the customer a refund. Photo
submission to the SSSC, of the permanently inoperable seat cover, is required. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location
Contact the Special Service Support Center (SSSC) via the Web Contact Site, using a VIN specific
Non-Involved Vehicle Request, to request adding a vehicle to this equipment recall prior to performing
this service action.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Mobile Service Repair Assessment
• Mobile Repair Record
• Recall Reimbursement Plan
• Equipment Recall Notice
• Dealer Principal Letter
• Parts Manager Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S12
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: scissors.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the second row seat cover.
Administrative Information
Page 2 of 3
Safety Recall 24S12
Ó Copyright 2024 Ford Motor Company
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S12 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S12 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S12
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 23S12MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Safety Recall 24S12
LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove seat cover and cut seat cover into at least three
pieces. Provide photo to SSSC of permanently inoperable
seat cover.
This labor operation can only be claimed after
contacting the SSSC and providing a VIN specific to
FSA 24S12 (see Service Action section for more details).
Closes program.
24S12B 0.5 Hours
Checking records and receipts and contacting customers.
Must be claimed with Labor Operation 24S12B.
24S12C 1.0 Hours
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
24S12MM 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
Mobile Service Repair Assessment
Page | 1
Equipment Safety Recall 24S12
Certain 2018 – 2022 Model Year EcoSport Vehicles
Accessory Second Row Seat Cover
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
Equipment Safety Recall 24S12
Certain 2018 – 2022 Model Year EcoSport Vehicles
Accessory Second Row Seat Cover
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile Repair Record
Page 1 of 1
Safety Recall 24S12
Mobile Repair Record
VIN ____________________________ received (check one):
☐ Mobile Repair
As outlined below for the 24S12 Field Service Action program.
☐ Mobile Repair – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S12
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S12, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before May 27, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant
to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
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Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
Ó Copyright 2022 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2024
* * * IMPORTANT EQUIPMENT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S12
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in the
second row rear seat covers that were purchased and installed in 2018 – 2022 model year EcoSport
vehicles.
What is the risk?
The rear seat covers may prevent the proper deployment of the seat airbag,
potentially resulting in delayed or improper deployment of airbag during a
crash. A delayed or improperly deployed seat airbag during a crash
increases the risk of rear seat occupant injury.
Affected Seat Cover part numbers are:
• SPN: VJN1Z-6163812-A (Taupe)
EPN: AMJN1J-6163392-AA (Taupe)
• SPN: VJN1Z-6163812-B (Charcoal)
EPN: AMJN1J-6163392-BA (Charcoal)
What should you do?
If you purchased a EcoSport second row rear seat cover, please contact
your local dealer without delay to receive a refund per Equipment Safety
Recall 24S12.
Ford Motor Company has authorized your dealer to proceed with a refund,
and permanently make the seat cover inoperable, free of charge.
If you do not already have a servicing dealer, you can access
www.owner.Ford.com for dealer addresses, maps, and driving instructions.
If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-
7332 and one of our representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-392-3673 (TDD) please contact the Telecommunication Relay
Service by dialing 711. Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
Ó Copyright 2022 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2024
* * * IMPORTANT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S12
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in rear
seat covers purchased and sold-as-an accessory parts for 2018MY-2022MY EcoSport vehicles,
including at least one seat cover sold by your dealership as an accessory part “Over-The-Counter”
(OTC).
What is the issue? According to our records, your dealership purchased and may have installed
or sold OTC one of the suspect EcoSport second row rear seat cover,
service part number (SPN) VJN1Z-6163812-A (engineering part number
(EPN): AMJN1J-6163392-AA) – Taupe color, or SPN: VJN1Z-6163812-B
(EPN: AMJN1J-6163392-BA) – Charcoal color. These seat covers do not
include a feature to allow for proper rear side air bag deployment.
What is the risk? The rear seat covers may prevent the proper deployment of the seat airbag,
potentially resulting in delayed or improper deployment of airbag during a
crash. A delayed or improperly deployed seat airbag during a crash
increases the risk of rear seat occupant injury.
What should you do?
Please have your parts and service departments complete the following:
• Review your customer-pay invoices to determine if you have sold or
installed any of the affected second row rear seat covers.
Affected Seat Cover part numbers are:
• SPN: VJN1Z-6163812-A (Taupe)
EPN: AMJN1J-6163392-AA (Taupe)
• SPN: VJN1Z-6163812-B (Charcoal)
EPN: AMJN1J-6163392-BA (Charcoal)
Ó Copyright 2022 Ford Motor Company
• Review part sales records and contact any customers or third-party
repair facilities (body shops, etc.) that purchased the suspect parts
from you over the counter.
• Arrange to remove potentially affected second row seat covers from
customer vehicles.
• Post the customer flyer in your parts department where customers
can view it. The flyer is included with this letter and available on PTS
as an attachment to 24S12.
• Check to see if you have any suspect service parts in inventory and
return them as needed following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ó Copyright 2022 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2024
* * * IMPORTANT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S12
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in rear
seat covers purchased and sold-as-an accessory parts for 2018MY-2022MY EcoSport vehicles,
including at least one seat cover sold by your dealership as an accessory part “Over-The-Counter”
(OTC).
What is the issue? According to our records, your dealership purchased and may have installed
or sold OTC one of the suspect EcoSport second row rear seat cover,
service part number (SPN) VJN1Z-6163812-A (engineering part number
(EPN): AMJN1J-6163392-AA) – Taupe color, or SPN: VJN1Z-6163812-B
(EPN: AMJN1J-6163392-BA) – Charcoal color. These seat covers do not
include a feature to allow for proper rear side air bag deployment.
What is the risk? The rear seat covers may prevent the proper deployment of the seat airbag,
potentially resulting in delayed or improper deployment of airbag during a
crash. A delayed or improperly deployed seat airbag during a crash
increases the risk of rear seat occupant injury.
What should you do?
Please have your parts and service departments complete the following:
• Review your customer-pay invoices to determine if you have sold or
installed any of the affected second row rear seat covers.
Affected Seat Cover part numbers are:
• SPN: VJN1Z-6163812-A (Taupe)
EPN: AMJN1J-6163392-AA (Taupe)
• SPN: VJN1Z-6163812-B (Charcoal)
EPN: AMJN1J-6163392-BA (Charcoal)
Ó Copyright 2022 Ford Motor Company
• Review part sales records and contact any customers or third-party
repair facilities (body shops, etc.) that purchased the suspect parts
from you over the counter.
• Arrange to remove potentially affected second row seat covers from
customer vehicles.
• Post the customer flyer in your parts department where customers
can view it. The flyer is included with this letter and available on PTS
as an attachment to 24S12.
• Check to see if you have any suspect service parts in inventory and
return them as needed following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 23, 2024 NHTSA Recall No. : 24E-018 Manufacturer Recall No. : 24S12 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 207 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Ford Accessory Parts
Ford EcoSport Rear Seat Cover Part No. : VNJ1Z-6163812-A/B Size : N/A Function : N/A
Descriptive Information : Rear seat covers sold as accessory parts “Over-The-Counter” (OTC) for 2018MY-2022MY EcoSport vehicles.
Production Dates : JAN 15, 2018 – DEC 29, 2023
Description of Defect :
Description of the Defect : Rear seat covers that were sold as accessory parts “Over-The-Counter” (OTC) for 2018MY-2022MY EcoSport vehicles do not include a feature to allow for proper rear side air bag deployment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The rear seat covers may prevent the proper deployment of the seat airbag, potentially resulting in delayed or improper deployment of airbag during a crash. A delayed or improperly deployed seat airbag during a crash increases the risk of rear seat occupant injury. Description of the Cause : The vehicle used to pattern the EcoSport rear seat covers was not a North American market EcoSport vehicle and was not equipped with rear seat side air bags. Identification of Any Warning
that can Occur : None. Part 573 Safety Recall Report 24E-018 Page 2 Involved Components : Component Name : 2nd row seat cover (taupe) Component Description : 2nd row seat cover accessory Component Part Number : VNJ1Z-6163812-A Component Name : 2nd row seat cover (charcoal) Component Description : 2nd row seat cover accessory Component Part Number : VNJ1Z-6163812-B Supplier Identification : Component Manufacturer
Name : CoverCraft Industries, LLC Address : 100 Enterprise Blvd.
Paul’s Valley Oklahoma 73075
Country : United States Chronology :
On January 16, 2024, Ford’s Critical Concern Review Group (CCRG) reviewed an issue pertaining to EcoSport accessory seat covers. The Ford Licensed Accessory (FLA) engineering team identified a side airbag tag on the rear seat of a North American vehicle personalization test fleet vehicle. This led to the discovery that the second-row accessory seat cover accessory covers the side air bag tear seam and does not include a feature to allow air bag deployment. Ford investigated and discovered that the engineering team used a non-North American vehicle without rear seat side airbags to pattern the accessory seat covers. Because the vehicle used to pattern the covers did not have rear seat side airbags, the engineering team did not include the necessary design features to account for side airbag deployment. This accessory was released for potential use on 2018MY – 2022MY EcoSport vehicles. As of January 16, 2024, Ford’s records indicate that 207 rear seat covers have been purchased by U.S. dealers. On February 16, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any accidents, injuries, field reports, Vehicle Owner Questionnaires (VOQs), or legal claims related to this subject. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-018
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Letters will be sent to the dealer principals of the dealerships that ordered
the suspect parts for which there is no traceability. Dealerships will be required to contact customers that purchased the rear seat cover accessory and request that the customer return part for a full refund. Dealer to provide evidence that the returned part has been scrapped/ destroyed. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be May 26, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
No remedy component, refund only. N/A
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 26, 2024. Ford
will not be mailing letters to customers. Dealers will identify customers who purchased rear seat covers and will contact them accordingly.
Planned Dealer Notification Date : FEB 26, 2024 – FEB 26, 2024 Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

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SEOCONTENT-END