24S10 – Hard Top Quarter Glass Separation – 2023-2024 Ford Bronco

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-142
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 23, 2024 NHTSA Recall No. : 24V-142 Manufacturer Recall No. : 24S10 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 7,527 Estimated percentage with defect : 46 %
Vehicle Information : Vehicle 1 : 2023-2024 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with hard tops and have left and right rear quarter glass panels that may not be adequately adhered to the hard top assembly. Ford’s team reviewed process and maintenance records at the sequencer facility where the rear quarter glass panels were prepared for installation onto the hard top assemblies to determine the population of affected parts.
The Ford Bronco Heritage Series is not affected as the rear quarter glass has a different attachment mechanism and is installed at a different facility.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database
Production Dates : NOV 06, 2023 – DEC 06, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The left and right rear quarter glass panels may have been installed without one of the primer applications, resulting in inadequate adhesion of the rear quarter glass panels to the vehicle hard top.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 24V-142 Page 2 Description of the Safety Risk : A rear quarter panel glass panel that detaches while driving may become a road hazard, increasing the risk of a crash.
Description of the Cause : The rear quarter glass panels require a two-step priming process prior to installation onto the hard top surface. One of the primer layers may not have been applied to the glass surface at a sub-assembly facility. Identification of Any Warning
that can Occur : The customer may observe wind noise, rattle noise or a water leak prior to a potential rear quarter glass panel separation. Involved Components : Component Name 1 : Rear Quarter Window
Component Description : Quarter Window 5-Door Privacy – RH / LH Component Part Number : M2DB-S29700/1-A Component Name 2 : Rear Quarter Window
Component Description : Quarter Window 5-Door Solar Green – RH / LH Component Part Number : M2DB-S29700/1-B Component Name 3 : Rear Quarter Window
Component Description : Quarter Window 3-Door Privacy – RH / LH Component Part Number : M2DB-X29700/1-A Component Name 4 : Rear Quarter Window
Component Description : Quarter Window 3-Door Solar Green – RH / LH Component Part Number : M2DB-X29700/1-B Supplier Identification : Component Manufacturer
Name : Fuyao Glass America, Inc.
Address : 2801 W Stroop Rd
Moraine Ohio 45439 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-142 Page 3 Country : United States Chronology :
December 2023 – February 2024 On December 4, 2023, the left-hand rear quarter glass panel of a Bronco vehicle did not pass a glass cut-out adhesion verification test at the vehicle assembly plant. On December 7, 2023, the issue pertaining to poor adhesion of rear quarter glass panels on certain 2023-2024 model year Bronco vehicles equipped with hard tops was brought to Ford’s Critical Concern Review Group (CCRG) for review. Ford Research Laboratory conducted x-ray photoelectron spectroscopy analysis of suspect quarter glass panels and determined that the clearcoat primer was absent. No additional abnormalities or contamination were identified. Glass coupon sample testing was conducted by Ford Engineering. Test results indicated that the samples without the clearcoat primer did not meet Ford’s internal sheer retention requirements. CCRG reviewed the supplier’s manufacturing process. The rear quarter glass panels are shipped from the glass supplier to a sequencer facility prior to installation on the vehicle at the Ford assembly plant. The sequencer facility had been shut down in September through October 2023. Production resumed at the sequencer facility on November 6, 2023 with multiple new operators. Through interviews with personnel at the sequencer facility, the CCRG discovered that one of the new operators was not using the clearcoat primer during the two- stage primer application process. The clearcoat primer is an “activator” that promotes adhesion between another primer layer and the glass. As of February 14, 2024, Ford is not aware of any warranty, customer complaints or field reports associated with this concern. On February 16, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the left and right rear quarter glass panels inspected and reinstalled as required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be April 26, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-142
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedy rear quarter window (M2DB-S29700/1-A/B, M2DB- X29700/1-A/B) will be properly installed according to the approved Ford service procedure
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 28, 2024. Mailing
of owner notification letters is expected to begin April 8, 2024, and is expected to be completed by April 12, 2024.
Planned Dealer Notification Date : FEB 28, 2024 – FEB 28, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 12, 2024
* NR – Not Reported

**************************************************************************************************************

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 19, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S10
Certain 2023-2024 Model Year Bronco Vehicles Equipped with a Hard Top
Rear Quarter Glass Separation
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Advance Notice – Safety Recall 24S10
Dated February 28, 2024
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco 2023-2024 Michigan November 6, 2023 through December 6, 2023
US population of affected vehicles: 7,462. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, one or both rear quarter glass panels may not be properly adhered
to the hard top and may separate from the vehicle. The owner may observe wind noise, rattle noise or
a water leak prior to glass separation. A rear quarter glass panel that separates from the vehicle while
driving can create a road hazard, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
remove and re-install both rear quarter glass panels. This service must be performed on all affected
vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033,
Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 8, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 4
Safety Recall 24S10
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Advanced Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: Glass removal/installation tools (i.e., Cold Knife, Piano Wire,
Power Calk Gun)
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS was activated on February 28, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on February 28,
2024. Owner names and addresses will be available by April 26, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 4
Safety Recall 24S10
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with removal and re-installation of the
rear quarter glass panel(s).
RENTAL VEHICLES
Rental vehicles are not approved for this program. However, if you have a unique owner circumstance
that may require a rental vehicle due to damage of the rear quarter glass panel(s) during removal and
re-installation, please contact the SSSC via the SSSC Web Contact Site.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 4
Safety Recall 24S10
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(24S10) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S10 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 4 of 4
Safety Recall 24S10
CLAIMS PREPARATION AND SUBMISSION (CONTINUED)
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers – refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers – refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24S10MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
• Provision for Locally Obtained Supplies (Cannot be claimed with Provision for Sublet
Glass Removal and Re-installation): Includes cleaning supplies, consumables and either
Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the
repair.
o Program Code: 24S10
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $100
• Provision for Sublet Glass Removal and Re-installation (Cannot be claimed with
Provision for Locally Obtained Supplies): Sublet repairs to remove and re-install both rear
quarter glass panels can be claimed instead of 24S10B. Sublet documentation must be
retained. Submit on the same line as the repair.
o Program Code: 24S10
o Misc. Expense: FSAOSL
o Misc. Expense: Claim up to $250.00
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 3
Safety Recall 24S10
LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove and re-install both rear quarter glass panels
Cannot be claimed with sublet glass provision or
24S10C
24S10B 1.4 Hours
Administrative code to claim sublet glass provision
This labor operation will close the FSA.
Cannot be claimed with 24S10B
24S10C 0.2 Hours
Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
24S10MM 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S10PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
Obtain Locally
Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH
30 / Dow® BETASEAL™ Express
Claim as MISC
OTHER (Up to $100)
Cannot be claimed
with Sublet Glass
Provision or
24S10C
Sika Tack ASAP Urethane Adhesive
Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G /
Sika® Primer-207
Masking Tape 2” Wide
Motorcraft® Ultra-Clear Spray Glass Cleaner
(ZC-23) or equivalent (can be used on multiple
vehicles)
Motorcraft Clear Silicone Rubber (TA-32) or equivalent
(can be used on multiple vehicles)
Isopropyl Alcohol (can be used on multiple vehicles)
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 3
Safety Recall 24S10
PARTS REQUIREMENTS / ORDERING INFORMATION (CONTINUED)
Part Number Description
Order
Quantity
Claim
Quantity
DT1Z-5829760-B
Rubber Spacer
Original spacers should be used when possible.
Only order spacers if original spacers are damaged
during glass removal.
As Needed
Up to 8
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 3 of 3
Safety Recall 24S10
REPLACED FSA PARTS INSPECTION AND SIGN OFF (CONTINUED)
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
CERTAIN 2023-2024 MODEL YEAR BRONCO VEHICLES EQUIPPED WITH A
HARD TOP — REAR QUARTER GLASS SEPARATION
SERVICE OVERVIEW
On affected vehicles, a 1 of 2 primer application step may have been missed which could create a
bonding issue between the quarter glass blackout masking and the urethane primer. After removing both
rear quarter glass panels, you will need to inspect the quarter glass for this detachment issue, first with a
visual inspection and then a pull test, if necessary. A primer bonding issue will result in a relatively clean
removal of the urethane from the quarter glass blackout masking and the primer may stay attached to the
urethane. Failed primer bonding, anywhere on the quarter glass panels, will result in an inspection fail and
require complete urethane and primer removal, cleaning, and re-priming, of the existing quarter glass. If
the inspection passes, normal prepping and re-installation, of the existing quarter glass, is all that will be
needed.
NOTE: The rear quarter glass is equipped with four (4) rubber spacers, to provide proper glass depth,
that may become dislodged, detached or separated during quarter glass removal. Make sure the
spacers are in place before re-installing the quarter glass.
SERVICE REPAIR PROCEDURE
NOTICE: The instructions in this procedure are intended to be followed by dealership technicians
or by subletting glass companies. Whether or not a dealership technician or a sublet
company completes the repair, DO NOT leave the masking tape holding the quarter
glass in place for a prolonged amount of time or exposed to direct sunlight. The
masking tape must be removed between two and three hours after the quarter glass
installation and prior to returning the vehicle to the customer.
NOTE: In some instances, repair methods may be combined to achieve the best results.
NOTE: The use of disposable gloves and safety glasses is required.
1. Choose the best repair method for removing the fixed rear quarter glass panels.
a. Cold knife method – Uses the cold knife to cut the urethane from the outside of a vehicle
provided the blade can reach the bead. Use the General Equipment: Cold Knife.
NOTE: When using the cold knife method, apply tape to protect the perimeter of the hard top opening
from damage. Make sure the tape is inserted and adheres in the gap between the hard top and
the quarter glass. Multiple layers of tape may be required.
b. Piano wire method – Uses the piano wire to cut the urethane from inside and outside of a
vehicle using an assistant.
NOTICE: Fixed glass must be installed within two (2) hours of cutting the urethane adhesive.
Exposed cut surfaces of urethane become oxidized and inactive beyond two (2) hours,
reducing the effectiveness of the repair bond.
NOTICE: Take precautions to prevent damage to other components when cutting urethane.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23838O
RUBBBER SPACER LOCATIONS
ON GLASS
RUBBER SPACER
DETACHED FROM GLASS
FIGURE 2
23838G
**AS NECESSARY**
INSTALL RUBBER SPACERS IN
THESE FOUR
LOCATIONS BEFORE INSTALLING
THE GLASS PANEL
2. Both existing quarter glass panels will be removed, inspected and re-installed in this procedure.
Remove both rear quarter glass panels.
NOTE: The rear quarter glass has rubber spacers located in each corner. The rubber spacers maintain
proper glass depth of the quarter glass to the hard top. See Figure 1 for quarter glass rubber
spacer locations on the glass. During glass preparation, if the spacers have detached from the
glass, make sure to install them on the hard top in the correct location, using Motorcraft® Clear
Silicone Rubber (TA-32) or equivalent. See Figure 2 for quarter glass rubber spacer installation
locations. If a spacer is damaged, refer to the part requirements/ordering information, in the dealer
bulletin, to order replacement rubber spacers.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
3. Inspect both rear quarter glass panels for evidence of urethane delamination from the glass.
See Figure 3. Answer the question for each rear quarter glass panel and proceed accordingly.
– Does the quarter glass panel show any signs of urethane delamination?
Yes – Does Not Pass – Proceed to Step 5.
No – Pass – Proceed to Step 4.
FIGURE 3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23838S
PASS DOES NOT PASS
NO URETHANE
DELAMINATION
URETHANE
DELAMINATION
TECHNICAL INSTRUCTIONS
PAGE 4 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23838P
150 DEGREES
URETHANE
PULL DIRECTION
URETHANE
TAIL
4. Check the urethane for proper adhesion to the quarter glass by performing a peel test. See Figures 4
and 5. Answer the question for each rear quarter glass panel being tested and proceed accordingly.
a. Using a razor blade scrapper, trim or shave through the original urethane, length wise,
to create a tail of urethane as shown Figure 4. NOTE: Make short cuts in the urethane
to make the tail more uniform.
b. Once the urethane tail is long enough, pull the tail, in the same direction you were
pulling while cutting the urethane, as shown in Figure 4.
– Did the urethane delaminate from the quarter glass? See Figure 5.
Yes – Does Not Pass – Proceed to Step 5.
No – Pass – Proceed to Step 6.
FIGURE 5
23838Q
PASS DOES NOT PASS
NO URETHANE
DELAMINATION
URETHANE
DELAMINATION
TECHNICAL INSTRUCTIONS
PAGE 5 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
NOTE: Before performing the next steps, make sure final installation of the quarter glass is within
two (2) hours.
5. Using a razor blade scraper, remove all of the remaining urethane and primer from the quarter glass.
Clean the quarter glass with isopropyl alcohol with a clean, lint free, disposable cloth. Then, using the
razor blade scraper, trim or shave down the original urethane on the hard top flange, leaving a
0.04 to 0.08 in. (1 to 2 mm) base of the existing urethane, to bond with the new urethane.
Read all of the Notes below and proceed to Step 7.
6. Using a razor blade scraper, trim or shave down the original urethane on both the quarter glass and
hard top flange, leaving a 0.04 to 0.08 in. (1 to 2 mm) base of the existing urethane, to bond with the
new urethane.
Proceed to Step 8.
IMPORTANT: Primer must be matched to the urethane adhesive (primer must be compatible with the
urethane being used).
NOTE: The use of disposable gloves and safety glasses is required.
NOTE: Proper placement of the primer is crucial to avoid appearance concerns. Do not allow the primer
to cross into the visible portion of the quarter glass. See Figure 6.
NOTE: Fixed quarter glass shown installed on the hard top for clarity. The view is from the inside of the
vehicle looking out. See Figure 6.
FIGURE 6
STUD FOR
MISSING NUT
EXCESSIVE
PRIMER
23838I
TECHNICAL INSTRUCTIONS
PAGE 6 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
7. Carefully apply some Sika® Primer-207, Sika® Aktivator PRO or Dow® BETAPRIME™ 5504G primer
to the quarter glass perimeter.
8. Cut the urethane adhesive applicator tip, in a triangular shape, as shown in Figure 7.
NOTE: At this time, make sure the quarter glass has rubber spacers located in each corner. If the
spacers have detached from the quarter glass, make sure to install them on the hard top in the
correct location, using Motorcraft® Clear Silicone Rubber (TA-32) or equivalent. See Figure 2 for
quarter glass rubber spacer installation locations. If a spacer is damaged, refer to the part
requirements/ordering information, in the dealer bulletin, to order replacement rubber spacers.
NOTE: For ease of application, it is recommended to warm up the tube of urethane adhesive.
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23838J
0.28 in.
(7 mm)
0.51 in.
(13 mm)
NOTE: The rear quarter glass must be installed within ten (10) minutes of applying the urethane
adhesive.
NOTE: Using a power caulk gun helps to apply the urethane adhesive with less effort and with a
continuous bead.
NOTE: Proper placement and application of the urethane is crucial to avoid appearance concerns.
TECHNICAL INSTRUCTIONS
PAGE 7 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
9. Using a mechanical or power caulk gun, apply some SikaTack® (MACH 60/MACH 30) or
Dow® BETASEAL™ Express urethane in a triangular bead, 0.28 in. (7 mm) wide by 0.51 in. (13 mm)
high, on the hard top flange. Make sure to start and end at the original overlap points and no gaps are
present in the bead to prevent air and water leaks. The position of the urethane bead should be
0.55 in. (14 mm) from the outer edge of the hard top flange to the bead. See Figures 8 and 9.
NOTICE: Make sure there are no gaps in the urethane bead and that the bead is uniform to prevent
air and water leaks.
FIGURE 9
0.55 IN. (14 MM) FROM EDGE
OF THE HARD TOP FLANGE
TO EDGE OF BEAD
23838L
URETHANE
ADHESIVE
BEAD
URETHANE
ADHESIVE
BEAD
OVERLAP
FRONT OF
VEHICLE
FIGURE 8
0.51 IN.
(13mm)
0.28 IN.
(7mm)
TRIANGULAR
URETHANE
BEAD
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23838K
WARNING: Improper curing of the urethane adhesive may adversely affect glass retention, which
is important for restraint system performance during a crash. Carefully follow the
urethane adhesive manufacturer’s curing instructions. Do not drive the vehicle until
the urethane adhesive seal has cured. Failure to follow these instructions may result
in serious injury to vehicle occupant(s) during a crash.
NOTE: Hard top removed from vehicle for clarity.
TECHNICAL INSTRUCTIONS
PAGE 8 OF 8
SAFETY RECALL 24S10
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
NOTICE: The door windows must be left open during the adhesive curing time.
10. Open both front door windows to prevent the air pressure of closing the doors from compromising the
urethane bond.
11. Install the quarter glass into the hard top opening, centering the glass in the opening by eye, and
pushing it into the rubber spacers, at each corner, to set the proper glass depth. The quarter glass
should have about a 0.12 in. (3 mm) margin to the hard top opening all around. See Figure 10.
NOTE: When installed, the quarter glass will be under flush with the hard top.
NOTE: As needed, clean any excess urethane adhesive using Motorcraft® Ultra-Clear Spray Glass
Cleaner (ZC-23) or equivalent.
12. Using 2 in. (50 mm) wide masking tape, secure the quarter glass to the hard top, on both sides, while
the urethane cures. Make sure there is an even 0.12 in. (3 mm) gap all the way around the quarter
glass. See Figure 10.
NOTICE: DO NOT leave the masking tape holding the quarter glass in place for a prolonged
amount of time or exposed to direct sunlight.
The masking tape must be removed between two (2) and three (3) hours after the quarter
glass installation and prior to returning the vehicle to the customer.
FIGURE 10
STUD FOR
23838N
EVEN 0.12 IN.
(3MM) GAP
13. After the masking tape has been removed, make sure there is no tape residue remaining on the
surfaces and close the front door windows.
Mobile Service Repair Assessment
Page | 1
Safety Recall 24S10
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
Safety Recall 24S10
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Safety Recall 24S10
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24S10 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S10
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S10, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 26, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 28, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Advance Notice – Safety Recall 24S10
Certain 2023-2024 Model Year Bronco Vehicles Equipped with a Hard Top –
Hard Top Quarter Glass Separation
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco 2023-2024 Michigan November 6, 2023 through December 6, 2023
US population of affected vehicles: 7,461. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, one or both rear quarter glass panels may not be properly adhered
to the hard top and may separate from the vehicle. The owner may observe wind noise, rattle noise or
a water leak prior to glass separation. Glass panels that separate from the vehicle while driving can
create a road hazard, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers by the end of the 1st Quarter 2024, when it is
anticipated that parts ordering information and repair instructions will be available to support this
safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New
Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
Ó Copyright 2024 Ford Motor Company
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-142
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 21, 2024 NHTSA Recall No. : 24V-142 Manufacturer Recall No. : 24S10 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 7,527 Estimated percentage with defect : 46 %
Vehicle Information : Vehicle 1 : 2023-2024 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Affected vehicles are equipped with hard tops and have left and right rear quarter glass panels that may not be adequately adhered to the hard top assembly. Ford’s team reviewed process and maintenance records at the sequencer facility where the rear quarter glass panels were prepared for installation onto the hard top assemblies to determine the population of affected parts.
The Ford Bronco Heritage Series is not affected as the rear quarter glass has a different attachment mechanism and is installed at a different facility.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database
Production Dates : NOV 06, 2023 – DEC 06, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The left and right rear quarter glass panels may have been installed without one of the primer applications, resulting in inadequate adhesion of the rear quarter glass panels to the vehicle hard top.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 24V-142 Page 2 Description of the Safety Risk : A rear quarter panel glass panel that detaches while driving may become a road hazard, increasing the risk of a crash.
Description of the Cause : The rear quarter glass panels require a two-step priming process prior to installation onto the hard top surface. One of the primer layers may not have been applied to the glass surface at a sub-assembly facility. Identification of Any Warning
that can Occur : The customer may observe wind noise, rattle noise or a water leak prior to a potential rear quarter glass panel separation. Involved Components : Component Name 1 : Rear Quarter Window
Component Description : Quarter Window 5-Door Privacy – RH / LH Component Part Number : M2DB-S29700/1-A Component Name 2 : Rear Quarter Window
Component Description : Quarter Window 5-Door Solar Green – RH / LH Component Part Number : M2DB-S29700/1-B Component Name 3 : Rear Quarter Window
Component Description : Quarter Window 3-Door Privacy – RH / LH Component Part Number : M2DB-X29700/1-A Component Name 4 : Rear Quarter Window
Component Description : Quarter Window 3-Door Solar Green – RH / LH Component Part Number : M2DB-X29700/1-B Supplier Identification : Component Manufacturer
Name : Fuyao Glass America, Inc.
Address : 2801 W Stroop Rd
Moraine Ohio 45439 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-142 Page 3 Country : United States Chronology :
December 2023 – February 2024 On December 4, 2023, the left-hand rear quarter glass panel of a Bronco vehicle did not pass a glass cut-out adhesion verification test at the vehicle assembly plant. On December 7, 2023, the issue pertaining to poor adhesion of rear quarter glass panels on certain 2023-2024 model year Bronco vehicles equipped with hard tops was brought to Ford’s Critical Concern Review Group (CCRG) for review. Ford Research Laboratory conducted x-ray photoelectron spectroscopy analysis of suspect quarter glass panels and determined that the clearcoat primer was absent. No additional abnormalities or contamination were identified. Glass coupon sample testing was conducted by Ford Engineering. Test results indicated that the samples without the clearcoat primer did not meet Ford’s internal sheer retention requirements. CCRG reviewed the supplier’s manufacturing process. The rear quarter glass panels are shipped from the glass supplier to a sequencer facility prior to installation on the vehicle at the Ford assembly plant. The sequencer facility had been shut down in September through October 2023. Production resumed at the sequencer facility on November 6, 2023 with multiple new operators. Through interviews with personnel at the sequencer facility, the CCRG discovered that one of the new operators was not using the clearcoat primer during the two- stage primer application process. The clearcoat primer is an “activator” that promotes adhesion between another primer layer and the glass. As of February 14, 2024, Ford is not aware of any warranty, customer complaints or field reports associated with this concern. On February 16, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-142
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to remove and re-install both rear left and right quarter glass panels. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be April 26, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedy rear quarter window (M2DB-S29700/1-A/B, M2DB- X29700/1-A/B) will be properly installed according to the approved Ford service procedure.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 28, 2024. Mailing
of owner notification letters is expected to begin April 8, 2024, and is expected to be completed by April 12, 2024.
Planned Dealer Notification Date : FEB 28, 2024 – FEB 28, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 12, 2024
* NR – Not Reported

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SEOCONTENT-END