NHTSA ID Number: 10249755
Manufacturer Communication Number: TSB 24-2008
Summary
This article supersedes TSB 23-2317 to update the Parts List Descriptions. Some 2023 F-150 fully hybrid electric vehicles (FHEVs) built on or before 2-Nov-2023 may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM) software concern may be triggering the no start condition.
This bulletin supersedes 23-2317. Reason for update: revised part list descriptions and add production fix date
Model:
Ford
2023 F-150 | FHEV |
Issue: Some 2023 F-150 fully hybrid electric vehicles (FHEVs) built on or before 2-Nov-2023 may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM) software concern may be triggering the no start condition. To correct the condition, follow the Service Procedure to reprogram the GWM software.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2023 F-150
- Built on or before 2-Nov-2023
- Equipped with a hybrid engine
- At least one of the following conditions:
- Intermittent no start and/or Stop Safely Now message displayed in the IPC
- U0293 and/or P1A43 stored in the BECM or in connected vehicle data
Parts
| Service Part Number | Quantity | Description |
| BAGM-48H6-760 | If Needed | Battery (760 Amp) – Refer To The Parts Catalog For The VIN Specific Application |
| BAGM-94RH7-800 | If Needed | Battery (800 Amp) – Refer To The Parts Catalog For The VIN Specific Application |
Service Procedure
NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure will vary depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates.
1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 50% or higher. If state of charge (SOC) is less than 50%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset.
(1). If the battery is unable to achieve an 50% SOC then a new battery may be required. Use the Rotunda GRX-3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.
2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery state of charge while performing a software update to any module may result in a repeat Restart Required message in the vehicle center screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.
3. Are there any software updates available for the GWM, sync module (APIM), or telematic control unit module (TCU)?
(1). Yes – proceed to Step 4.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00.
4. Perform the Module Software Updating Procedures outlined below for the GWM, APIM, and TCU. Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM, Section 418-01A > General Procedures > Module Programming for the Error Condition Table.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 BEV | 2023 |
1 Associated Document
Manufacturer Communications
24-2008
11 January 2024
NHTSA ID Number: 10244720
Manufacturer Communication Number: TSB 23-2317
Summary
Some 2023 F-150 fully hybrid electric vehicles (FHEVs) may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM) software concern may be triggering the no start condition. To correct the condition, follow the Service Procedure to reprogram the GWM software.
1 Associated Document
Manufacturer Communications
23-2317
04 October 2023
NHTSA ID Number: 10250297
Manufacturer Communication Number: SSM 52228
Summary
Some 2023 F-150 equipped with a 3.5L PowerBoost engine built on or after 3-Nov-2023 may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM) software concern may be triggering the no start condition. This does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that the vehicle will start after leaving it off temporarily. Engineering is currently working on a solution for this condition that is expected in March 2024. Monitor OASIS for additional information.
1 Associated Document
Manufacturer Communications
SSM 52228 2023 F-150 – 3.5L PowerBoost – Intermittent No Start And Stop Safely Now Message Displayed And/Or DTCs U0293 And/Or P1A43 In The Battery Energy Control Module (BECM) – Built On Or After 3-Nov-2023
NHTSA ID Number: 10240576
Manufacturer Communication Number: SSM 51822
Summary
Some 2023 F150 hybrid vehicles may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster and diagnostic trouble codes (DTCs) U0293 and/or P1A43 in the BECM or in connected vehicle data. A Powertrain Control Module (PCM) software concern may be triggering the no start condition. Replacement or reprogramming of the BECM or PCM is not recommended for this condition at this time. This does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that the vehicle will start after leaving it off temporarily. Engineering is currently working on a solution for this condition that is expected in Q4 2023. Monitor OASIS for additional information.
1 Associated Document
Manufacturer Communications
SSM 51822 2023 F150 FHEV- Intermittent No Start And Stop Safely Now Message Displayed With Possible DTCs U0293 And P1A43 In The Battery Energy Control Module (BECM)
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
Intermittent No Start And Stop Safely Now Message Displayed And/Or DTCs U0293 And/Or P1A43 In The Battery Energy Control Module (BECM) – Built On Or Before 2-Nov-2023
24-2008
11 January
2024 This bulletin supersedes 23-2317. Reason for update: revised part list descriptions and add production fix date
Model: Ford
2023 F-150 FHEV Issue: Some 2023 F-150 fully hybrid electric vehicles (FHEVs) built on or before 2-Nov-2023 may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM) software concern may be triggering the no start condition. To correct the condition, follow the Service Procedure to reprogram the GWM software.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2023 F-150
• Built on or before 2-Nov-2023
• Equipped with a hybrid engine
• At least one of the following conditions:
– Intermittent no start and/or Stop Safely Now message displayed in the IPC
– U0293 and/or P1A43 stored in the BECM or in connected vehicle data Parts
Service Part Number Quantity Description
BAGM-48H6-760 If Needed Battery (760 Amp) – Refer To The Parts Catalog For The VIN Specific Application BAGM-94RH7-800 If Needed Battery (800 Amp) – Refer To The Parts Catalog For The VIN Specific Application
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2023 F-150 Hybrid: Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure (Do Not Use With Any Other Labor Operations) Operation No.
MT242008 Time Actual Time
Repair/Claim Coding Causal Part: 14G490 Condition Code: 04 Service Procedure
NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure will vary depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates.
1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 50% or higher. If state of charge (SOC) is less than 50%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset.
(1). If the battery is unable to achieve an 50% SOC then a new battery may be required. Use the Rotunda GRX- 3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.
2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery state of charge while performing a software update to any module may result in a repeat Restart Required message in the vehicle center screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.
3. Are there any software updates available for the GWM, sync module (APIM), or telematic control unit module (TCU)?
(1). Yes – proceed to Step 4.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00.
4. Perform the Module Software Updating Procedures outlined below for the GWM, APIM, and TCU. Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM, Section 418-01A > General Procedures > Module Programming for the Error Condition Table. © 2024 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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