NHTSA ID Number: 10242845
Manufacturer Communication Number: TSB 23-2072
Summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Model:
Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2020-2023 Explorer/Aviator
- AWD
- Hybrid
- Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| W722615-S439 | 1 | Shim | 4 | 2 |
W719768-S439 | 1 | Bolt | 4 | 2 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time.
2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1
Figure 2
3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft.
6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01.
8 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
23-2072
19 September 2023
MC-10242845-0001.pdf 107.101KB
- High Quality: Zinc plated to resist rust and corrosion, not easy to break or fade, sturdy, and durable for long time use
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- Packing: Use sturdy transparent plastic boxes with labels attached. Place the products in the corresponding positions on the labels to avoid misidentification of the products.
- ✅HIGH QUALITY - Made of quality zinc plated carbon steel with high hardness, wear resistance and rust resistance. Zinc plated surface makes it more durable, anti-corrosion and anti-oxidation.
- ✅SIZE & QUANTITY - This universal U type shim assortment kit includes 48pcs 4 different commonly used sizes 1/64"(16pcs), 1/32"(16pcs), 1/16"(8pcs) and 1/8"(8pcs). Different sizes can meet your daily needs. Please note the size stands for the thickness of the shim (See 2nd picture for size specifications).
- ✅U TYPE DESIGN - This slotted U type alignment shim can help you correctly align certain parts of your vehicle or machine to factory specification. Just insert the solid alignment shim between two parts or a part and the frame of your vehicle to create more separation and help with the alignment of wheels or other suspension parts.
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- ✅WIDE APPLICATIONS - Widely used for bearing adjustment, auto body parts adjustment, spatial positioning, front and rear wheel camber and caster adjustment, motor bases centering. Universal for a variety of leveling and alignment projects. ATTENTION: No more than 3 shims should be installed under one support as a net excess of shims under a machine foot increases the risk of exceeding the allowable soft foot tolerance.
- 60 Pcs Large Capacity: The package contains a box of 60 pieces shims, which includes 20 pieces 1/16" blue shims, 20 pieces 1/8" red shims, and 20 pieces 1/4" black shims. Different thicknesses and a large number of shims can meet your elevator leveling needs in different scenarios for a long time
- Custom for 2-Post 4-Post Lift: According to the bolt size of 2-post 4-post lift, perfectly fits the 3/4" wedge anchor bolt, ensuring that you can successfully complete the level work of the car lift, also can apply in truck jib cranes base plate leveling & install
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- Design: Three-color design, so that you can easily distinguish the different thickness of the lift leveling gasket by color, while the 2 inch square U-shaped design increases the force area of the gasket, so that the gasket has a better bearing capacity.
- Necessary Tool for Car Lift Installation: The leveling shims is an indispensable part of the car lift installation, which is used to quickly and accurately adjust the height of the car lift, maintain the balance of the lift, and improve the efficiency of the working quality of car maintenance
- Package Contents: The package includes 18 pieces of lift leveling shims, comprising 6 pieces each of 1/4-inch, 1/8-inch, and 1/16-inch thickness shims, ensuring sufficient coverage for lift leveling needs without excessive leftover shims
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- Custom for 2-Post 4-Post Lift: According to the bolt size of 2-post 4-post lift, perfectly fits the 3/4" wedge anchor bolt, ensuring that you can successfully complete the level work of the car lift, also can apply in truck jib cranes base plate leveling & install
- 2 x 2 Inch U-shaped Enlarged Design: The lift shim adopts an enlarged 2 x 2 inch design, which gives the gasket a larger contact area. Combined with high-strength aluminum alloy material, the gasket ensures better load-bearing performance and meets the leveling and subsequent load-bearing requirements of heavy-duty car lifts
- Necessary Tool for Car Lift Installation: The leveling shims is an indispensable part of the car lift installation, which is used to quickly and accurately adjust the height of the car lift, maintain the balance of the lift, and improve the efficiency of the working quality of car maintenance
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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TECHNICAL SERVICE BULLETIN
AWD – Hybrid – Driveline Vibration At 25-50 MPH (40-80 Km/h)
23-2072
19 September
2023 Model:
Ford
2020-2023 Explorer
Lincoln
2020-2023 Aviator AWD Hybrid AWD Hybrid Issue: Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2020-2023 Explorer/Aviator
• AWD
• Hybrid
• Driveline vibration at 25-50 mph (40-80 km/h) felt through the seat, steering wheel and/or center console Parts
Service Part Number Quantity Description Unit of Issue Piece Quantity
W722615-S439 1 Shim 4 2
W719768-S439 1 Bolt 4 2
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2020-2023 Explorer/Aviator AWD Hybrid: Install Shims Following The Service Procedure, Includes Time For Road Tests To Verify Concern And Repair (Do Not Use With Any Other Labor Operations) Operation No.
232072A Time 0.8
Hrs.
Repair/Claim Coding Causal Part: 4R602 Condition Code: D9 Service Procedure
1. Remove one of the driveshaft center bearing bolts. Do not remove or loosen both bolts at the same time. 2. Insert the shim between the driveshaft center bearing bracket and the body where the bolt was removed (Figures 1-2).
Figure 1 Figure 2 3. Install the longer driveshaft center bearing bracket bolt
4. Hand-tighten the driveshaft center bearing bracket bolt.
5. Repeat Steps 1-4 for the other driveshaft center bearing bracket bolt.
NOTE: Do not remove the driveshaft. 6. Tighten the new longer driveshaft center bearing bracket bolts to 35 lb-ft (48 Nm). Refer to Workshop Manual (WSM) Section 205-01. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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