“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10243411
Manufacturer Communication Number: 23B11
Summary
Certain 2022 Model Year Expedition, Certain 2022-2023 Model Year F150 BEV Vehicles – Install New Dash Mat
September 18, 2023
Customer Satisfaction Program 23B11
Certain 2022 Model Year Expedition, Certain 2022-2023 Model Year F150 BEV Vehicles
Install New Dash Mat
PROGRAM TERMS
This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Expedition | 2022 | Kentucky Assembly | April 15, 2021 through October 29, 2022 |
F-150 BEV | 2022 | Rouge Electrical Center | October 14, 2021 through October 19, 2022 |
2023 | June 10, 2022 through December 22, 2022 |
US population of affected vehicles: 65,247. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
Customers may be placing beverages on the flat area on the top of the Instrument Panel. If the beverage spills, it may leak through the Instrument Panel, and those affected vehicles may exhibit a concern where the Audio Front Control Module (ACM) needs to be replaced. This may be due to liquid entering from the top of the dash area.
SERVICE ACTION
Dealers are to install a new Dash Mat. This service must be performed on all affected vehicles at no charge to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
- Arrange for a mobile repair at the owner’s location.
- Mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether the customer has received a letter.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – Due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
- Recommended specialty tools: None
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
Part Number | Description | Order Quantity |
PL1Z-78045G34-AA | Pad Anti-Rattle (Dash mat) | 1 |
CERTAIN 2022 MODEL YEAR EXPEDITION AND F-150 BEV VEHICLES — INSTRUMENT PANEL RUBBER MAT REPLACEMENT
SERVICE PROCEDURE
1. Replace the rubber mat located on the upper portion of the Instrument Panel. See Figure 1.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | EXPEDITION | 2022 |
FORD | F-150 BEV | 2022-2023 |
1 Associated Document
Manufacturer Communications
September 18, 2023
Customer Satisfaction Program 23B11
https://www.nhtsa.gov/recalls?nhtsaId=10243411
MC-10243411-0001.pdf 628.922KB
- 💖 Choose your car's year, make and model from the tab"amazonconfirmedfit" and check the dash cover fits or not.
- 💖 Our dashboard cover is suitable for left hand driving;Custom dash cover are precision tailored for a perfect fit.
- 💖 All defrost and AC vents are pre-cut,speakers are generally covered depending on the complexity of the speaker and/or if the speaker may be raised or not, but the sound can come through the cover fine due to the breathable material.
- 💖 Velcro fasteners included for easy secure installation.
- 💖 With our famous LIFETIME GUARANTEE,100% SATISFACTION & MONEY-BACK GUARANTEE.For any issue after purchase,don't hesitate to send email to us, we will deal with the problem positively.
- 【PERFECT FIT】This dashboard cover is compatible with 2021 2022 2023 2024 F150. The exact cutouts for the vents and each corner fit your dashboard perfectly. Soft dashboard mat keeps your dash in pristine condition for years to come. Note: The dashboard cover doesn’t fit the dash surface of the F-150 Lightning with the Sync 4A 15.5-inch touch screen. It only fits the smaller Sync 4 12-inch touch screen.
- 【WRINKLE-RESISTANT SUEDE】Made of premium suede can maintain maximum color fastness for a long time under the sun. This wrinkle-resistant suede has a smooth feel, a low glare finish, and the unique high-low shadow effect of suede material.
- 【HEAT INSULATION & REDUCE SUN REFLECTION】Dash mat can protect your dash from scratches, cracks, and warping. Minimize ultraviolet radiation or sunlight reflection damage, making your driving safer and more comfortable.
- 【NON-SLIP SILICONE DESIGN】Our dash cover is designed with a dense non-slip silicone strip on the back, not easy to move once you place it well. Paste-free, no extra stickers or glue needed.
- 【EASY TO INSTALL】No adhesive is needed. Just clean the dashboard and simply place the mat on top of it. No extra modification is required. (TIPS: As the packing is in a reel, please unpack and expose it to the sun or use a heavy item/ iron to flatten it, and the mat will relax and fit better.)
- 【FITMENT】The Dash Board Cover Mat compatible with Ford F150 2004-2008
- 【High Quality Material】The ultra-high-quality suede material on the surface allows you to get the softness and comfort far beyond other material shading pads, and the high quality material will not bring any chemical smell and pungent smell
- 【Better Protection】This dashboard cover protects the dashboard surface from UV rays that may cause cracks and warping. It covers blemishes and imperfections of old dashboards. Dashboard covers also help reduce dangerous windshield glare, keeping the interior cool in summer and warm in winter.
- 【Custom Design】Vents and Speakers - We know how important air conditioning is to your truck. We don't block any of the vents and make cutouts for them. For speakers, any of the flat-panel speakers we cover, but don't worry, the material is specifically designed so that it doesn't obstruct the sound.
- 【Lifetime after-sales guarantee】If you encounter any problems in the process of purchase and use, the first time to contact us by email, we will provide 100% after-sales service as well as a money-back guarantee.
- 💖 Our dashboard cover is suitable for left hand driving;Custom dash cover are precision tailored for a perfect fit.
- 💖 All defrost vents are pre-cut,speakers are generally covered depending on the complexity of the speaker and/or if the speaker may be raised or not, but the sound can come through the cover fine due to the breathable material.
- 💖 Velcro fasteners included for easy secure installation.
- 💖 Revitalize your old ,worn-out dash or protect a new brand one,keeps your new dash in perfect condition
- 💖 With our famous LIFETIME GUARANTEE,100% SATISFACTION & MONEY-BACK GUARANTEE.For any issue after purchase,don't hesitate to send email to us, we will deal with the problem positively.
- 💖 Choose your car's year, make and model from the tab"amazonconfirmedfit" and check the dash cover fits or not.
- 💖 Our dashboard cover is suitable for left hand driving;Custom dash cover are precision tailored for a perfect fit.
- 💖 All defrost vents are pre-cut,speakers are generally covered depending on the complexity of the speaker and/or if the speaker may be raised or not, but the sound can come through the cover fine due to the breathable material.
- 💖 Velcro fasteners included for easy secure installation.
- 💖 With our famous LIFETIME GUARANTEE,100% SATISFACTION & MONEY-BACK GUARANTEE.For any issue after purchase,don't hesitate to send email to us, we will deal with the problem positively.
- ✪ Our dashboard cover is suitable for left hand driving;Custom dash cover are precision tailored for a perfect fit.
- ✪ Our dash cover blocks againest sun damage; Protects against cracking; Cuts squint-inducing windshield glare, Cools your vehicles interior temperature by blocking dreadful sun rays from heating-up your dash.
- ✪ Velcro fasteners included for easy secure installation.
- ✪ Revitalize your old ,worn-out dash or protect a new brand one,keeps your new dash in perfect condition
- ✪ With our famous LIFETIME GUARANTEE,100% SATISFACTION & MONEY-BACK GUARANTEE
- 💖 This dash cover only fits 2005 2006 2007 F250 F350 F450 F550 SUPER DUTY models.
- 💖 Our dashboard cover is suitable for left hand driving.
- 💖 All vents are pre-cut,speakers are generally covered depending on the complexity of the speaker and/or if the speaker may be raised or not, but the sound can come through the cover fine due to the breathable material.
- 💖 Velcro fasteners included for easy secure installation.
- 💖 LIFETIME GUARANTEE,100% SATISFACTION & MONEY-BACK GUARANTEE. For any issue after purchase,don't hesitate to send email to us, we will deal with the problem positively.
- 🌟Custom Fit---With exact cutouts for your dashboard sensors and vents,this dashboard cover is specifically made for 2015 2016 2017 2018 2019 2020 Ford F-150 without HUD.
- 🌟Powerful Protector---Protect your dashboard from long-term sun exposure and UV rays, which may lead to cracking, discoloration, and warping. Cartist dash cover can help reduce sun glare from the dashboard and keep it looking brand-new. Giving you a comfortable and safe driving experience.
- 🌟Premium Flannel---Our dash mat is made of high-quality flannel fabric, which is light and soft and resistant to distorting, fading, and wrinkles. The thick black fluff layer effectively absorbs heat, keeping the dash cooler in the summer and warmer in the winter.
- 🌟Nonslip Design---Designed with densely silicone little dots on the back side, our dashboard mat for F-150 features a nonslip that can better anti-slip, making it non-displacement.Well-made accessories for your dashboard!
- 🌟Easy Installation---No adhesives required.Just place the dash cover straight on top of the dashboard and it won't move
- Custom Fit -- The dashboard cover is a perfect fit for Ford F-150 F150 2021 2022 2023 2024. It is processed by professional laser cutting based on original car dashboard, with all vents & sensors pre-cut, will fit your car precisely.
- Upgraded Suede Material -- The dash mat is made of 4-layer thickened suede fabric, a kind of light luxury material that is soft, comfortable, odorless and don't crumple easily with low glare finish. Much better than outdated flannal and felt material.
- Neccessory Accessories for F150 -- The dash cover will protect your dashboard from harmful UV rays and high heat that cause cracking and fading. It also can block dirt and dust which may lead to scratches and scuffs. Keeping car interiors cooler in summer and warmer in winter.
- Prevent Glare for Safety -- The dashboard mat will prevent hazardous windshield glare from the sun and reflected light from oncoming vehicles. And reduce windshield haze caused by gas emission from the dashboard. Improving your driving safety.
- Easy installation -- The dashmat comes all vents & sensors pre-cut, with anti-slip silicone on back and velcro tabs. You just need to clean the dashboard and fix the cover with velcro tabs. No worrying about slipping.
- 💖 The dash cover is suitable for left hand driving.Choose your car's year, make and model from the tab"amazonconfirmedfit" and check the dash cover fits or not.
- 💖 Usually the dash cover does not have cutout for speakers because the speakers also need protection from the sun.Don't worry the cover was made of breathable polyester, the sound can come through the cover fine.
- 💖 All defrost and AC vents are pre-cut.
- 💖 Pre-cut velcros are provided for easy installation.
- 💖 LIFETIME GUARANTEE. Don't hesitate to send email if there's any issue after purchase, we will solve it ASAP.
Last update on 2024-04-30 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 18, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 23B11 Certain 2022 Model Year Expedition, Certain 2022-2023 Model Year F150 BEV Vehicles
Install New Dash Mat
PROGRAM TERMS
This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates Expedition 2022 Kentucky Assembly April 15, 2021 through October 29, 2022
F-150 BEV
2022
2023
Rouge Electrical Center
US population of affected vehicles: 65,247. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
Customers may be placing beverages on the flat area on the top of the Instrument Panel. If the beverage spills, it may leak through the Instrument Panel, and those affected vehicles may exhibit a concern where the Audio Front Control Module (ACM) needs to be replaced. This may be due to liquid entering from the top of the dash area.
SERVICE ACTION
Dealers are to install a new Dash Mat. This service must be performed on all affected vehicles at no charge to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location.
• Mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether the customer has received a letter. ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B11
Administrative Information
Page 1 of 3 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation – Due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: None
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on September 18, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 18, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B11
Administrative Information
Page 2 of 3 SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B11
Administrative Information
Page 3 of 3 CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action.
▪ Sub Code: 23B11
▪ Customer Concern Code (CCC): A07
▪ Condition Code (CC): 42
▪ Causal Part Number: 78045G34 Quantity 0
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in the Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
• Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions.
• For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Repair Procedure Improvement & Revised Labor Time), with the repair order documentation.
• Claim the mobile repair allowance Labor Operation Code 23B11MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Labor Allowances and Parts Ordering Information). © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 1 of 2 Customer Satisfaction Program 23B11 LABOR ALLOWANCES
Description Labor Operation Labor Time
Repair: Replace Dash Mat 23B11B 0.2 Hours Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers. Can be used when the repair takes place away from the dealership
If Additional Time is Required Due to Travel, Please Submit an SSSC Approval Form
PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description 23B11MM 0.5 Hours Order Claim PL1Z-78045G34-AA Pad Anti-Rattle (Dash mat) Quantity
1 Quantity
1 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 2 of 2 Customer Satisfaction Program 23B11 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B11 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, it may be possible for liquid to enter through the top of the instrument panel (IP) into the radio, leading to corrosion and damage to electronic components. What is the effect? This may result in an inoperative radio display, corrosion, and damage to other electronic components from liquid entering the IP. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has updated the design of the dash mat installed on your vehicle. The new dash mat will prevent liquid from reaching the electrical components. You can contact your dealer for an appointment to replace the dash mat free of charge (parts and labor) under the terms of this program.
Please note that no tools are required for installation. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. © Copyright 2023 Ford Motor Company What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 23B11. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1 23B11 MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B11 Field Service Action program. ☐ Mobile Repair – Date: OR
☐ Pick-up – Date: ☐ Delivery – Date: Repair Order # Repair Order Date Service Manager Signature Date Mobile Service Repair Assessment
Page 1 of 2 Customer Service Action 23B11 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment
Page 2 of 2 Customer Service Action 23B11 – Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required. – Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs – Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle ECHNICAL INSTRUCTIONS
AGE 1 OF 1 CUSTOMER SATISFACTION PROGRAM 23B11
CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023
CERTAIN 2022 MODEL YEAR EXPEDITION AND F-150 BEV VEHICLES — INSTRUMENT PANEL RUBBER MAT REPLACEMENT SERVICE PROCEDURE 1. Replace the rubber mat located on the upper portion of the Instrument Panel. See Figure 1.
22797A
INSTRUMENT PANEL RUBBER MAT
FIGURE 1 IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END