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NHTSA ID Number: 10243414
Manufacturer Communication Number: 23B19
Summary
Certain 2023 Model Year F-150 Raptor-R Vehicles – Front Axle Vibration Bumper Inspection
September 20, 2023
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23B19
Certain 2023 Model Year F-150 Raptor-R Vehicles
Front Axle Vibration Bumper Inspection
PROGRAM TERMS
This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2023 | Dearborn | September 21, 2022 through March 9, 2023 |
US population of affected vehicles: 1,308. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the Front Axle Vibration Bumper may have been installed improperly. A customer with an improperly installed vibration bumper may experience audible Noise, Vibration, and Harshness (NVH) issues while operating the vehicle under certain 4X4 or off-roading conditions.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to inspect the Front Axle Vibration Bumper for the correct orientation. If the vibration bumper is not in the correct orientation, dealers are to remove the vibration bumper and re-install it into the correct position. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033.
To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.
To assist vehicle owners to have this repair completed, dealers should:
- Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
- Re-deliver the owner’s vehicle after repairs have been completed.
- Pick-up and delivery should be made available to all customers. Refer to the Claiming section for further details.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles should not be required for this program. If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved. Please contact the SSSC via the SSSC Web Contact Site.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair visit for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
- Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
PARTS REQUIREMENTS
Parts are not required to complete this repair.
CERTAIN 2023 MODEL YEAR F-150 RAPTOR R VEHICLES — FRONT AXLE VIBRATION BUMPER INSPECTION
SERVICE PROCEDURE
1. Position the vehicle on a hoist.
2. Locate the front differential vibration dampener between the engine undershield and engine rear
undershield. See Figure 1.
3. Inspect the front differential vibration dampener. See Figure 2. The front differential vibration dampener in the correct position will sit over top of the crossmember. In the incorrect position the front differential vibration dampener will sit out past the crossmember. Is the front differential vibration dampener installed correctly?
YES – This completes the Field Service Action (FSA)
NO – Proceed to Step 4.
NOTICE: Using a second technician, support the engine rear undershield while the fasteners are being removed and installed. Do not allow the engine rear undershield to hang unsupported with less than 4 bolts.
4. Using the aid of another technician, remove the bolts and the underbody shield. See Figure 3.
5. Remove the nuts and the front differential vibration dampener. See Figure 4.
6. Flip the front differential vibration dampener to achieve the correct position and install the retainers. See Figure 5.
Torque: 76 lb.ft (103 Nm)
7. Using the aid of another technician, install the underbody shield and bolts. See Figure 6. This completes the FSA.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
FORD | F-150 | 2023 |
1 Associated Document
Manufacturer Communications
September 20, 2023
Customer Satisfaction Program 23B19
MC-10243414-0001.pdf 1256.236KB
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- NOISE DETECTION - Detect the source or squeaks, rattles, and other errant or troublesome noises
- 50-FOOT RANGE - Transmitters have a 50-foot signal range allowing use on small and large vehicles
- BUILT-IN SPEAKER - Monitor sounds with the built-in speaker or via headphones through the 3.5mm jack
- SIGNAL STRENGTH INDICATOR - LED lights indicate signal strength of the active channel
- ILLUMINATED CHANNEL BUTTONS - Active channels have illuminated buttons and can be changed or muted with a quick push
- PINPOINT NOISES - Easily pinpoint troubling noises that cannot be duplicated in a repair stall and only occur during road driving
- MULTI-CHANNEL - Connect up to six (6) color coded sensor clamps to different locations to find a noise's source
- FULL HEADPHONES - Includes a set of full-coverage over-ear headphones to block out surrounding noise
- USB RECHARGEABLE - USB rechargeable integrated battery provides up to 8 hours of continuous use per charge
- 10-FOOT CABLES - 10-foot long wire leads allow clamps to be positioned in difficult to reach places
- Automotive Diagnostic Kit used to to help diagnose and fix problems with your vehicle by efficiently locating the noise in fuel injection system, chassis, engine, bearings, gears, and suspension system
- Mechanic Stethoscope Kit equipped with a 6-channel host and 6 different sensors, applicable to different parts of vehicles
- Electronic Stethoscope features color light indicators that help you identify the source of the noise, easier to diagnose and fix problems
- Chassis Ears come with premium headphones that are excellent in anti-interference and can transmit high-quality clear sounds
- Auto Stethoscope Kit is easy to use, cost-effective for diagnosing and fixing problems with vehicles, heavy machinery, etc
- 【Multi-Channel Chassis Ears 】6-channel detector design, the host computer with integrated 6-channel signal receiver is used with 6 different sensors ,sound and light synchronization. Engine noise detector can detect abnormal noise in different locations and adjust the reception of different channels according to the detection situation. When a generator is running, it can detect the impact of vibration due the failure of a bearing, gear, valve, crank, cylinder, gearbox, vehicle body noise, etc.
- 【LED Indicator and Adjustable Sensitivity】The power indicator lights up when the chassis ears starts up and begins testing. The abnormal sound indicator is divided into three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【High Sensitivity】The chassis ears detector has high sensitivity and the earphone pick-up sound loudness can be controlled by adjusting its volume control. The automotive noise detector turn the indicator light clockwise to increase the sensitivity, and rotate counter clockwise to reduce sensitivity, the range of the indicator light changes with the adjustment of the sensitivity.
- 【Quickly Detection and Positioning】This chassis ears engine noise detector is specially designed and developed for checking abnormal noise of automobile engine, abnormal noise of body, and abnormal noise of chassis, etc. It can quickly find out the noise source and its location, accurately locate the fault, easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【Packing List and Warranty】The engine chassis ear kit includes automotive detector tool, 6 clip-on sensors, sensor extension cords (3 for a 5-meter extension cord and 2 for a 3-meter extension cord), over-ear earphones. All accessories are neatly packed in the tool case for easy carrying. And we offer 12 months warranty, if you encounter any problems during use, you can get help from us, we will replace or refund, customer satisfaction is our top priority.
- 【SPECIAL Electronic Stethoscope】This automotive stethoscope kit is specially designed and developed for checking abnormal noise of car engine, abnormal noise of body, and abnormal noise of chassis, etc. The host computer with integrated six-channel signal receiver is used with six different sensors to detect abnormal noise during the driving of the car, synchronized with sound and light, which can easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【SENSITIVITY ADJUSTMENT】Chassis Ears with Indicator light sensitivity adjustment: Turn clockwise to increase sensitivity and rotate counterclockwise to reduce sensitivity, the range displayed by the indicator light changes with the adjustment of the sensitivity; Sound sensitivity adjustment: Turn clockwise to increase sensitivity, this is the range of adjusting the sensor's Income tone.
- 【ABNORMAL SOUND INDICATOR LIGHT】The Automotive Stethoscope onsists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【MAIN APPLICATION】Mechanics Stethoscope with Six-channel car noise finder is a portable device that can be used to detect bearings, gears and suspension systems, and automatic transmission system, detect abnormal sound of fuel injection system, abnormal sound of chassis system, abnormal noise under the hood, quickly find out the noise source and its location, accurately locate the fault.
- 【CONFIGURATION LIST】The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. If you have any problems during use, please feel free to contact us.
- Pinpoints noises- locate troublesome noises in cars, trucks, heavy machinery, and more
- Over-ear headphones - mono headphones completely cover the ear to help block out background sounds
- Flexible gooseneck - bendable shaft enables easy access to tight and hard-to-reach spaces
- Aluminum probe - probe features a solid aluminum core that easily transfers sound
- Safe - non-conductive microphone and rubber-booted probe will not damage sensitive electronics
- 🚕【PMulti-Channel Chassis Ears Automotive Engine Tool】: 6-channel detector design, sound and light synchronization. This auto detector tool can detect abnormal noise in different locations and adjust the reception of different channels according to the detection situation.When a generator is running, it can detect the impact of vibration due the failure of a bearing, gear, valve, crank, cylinder, gearbox, vehicle body noise, etc.
- 💡【Abnormal sound indicator lighe】: The abnormal sound indicator consists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 🔎【Chassis Ear Car Detector Tool with Indicator light sensitivity & headphone channel socket】: The car engine noise detector tool turn the indicator light clockwise to increase the sensitivity, and the range of the indicator light changes with the adjustment of the sensitivity. 6 Channel chassis ear car detector tool have six channels to detect abnormal noise sources at different locations at the same time, freely select channels through channel selection.
- 📈【List】: The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. If you encounter any problems during use, please feel free to contact us.
- ✅【Excellent Service】：We are committed to providing the best professional tools and the best service for auto repair. If you have any questions, please don't hesitate to contact us. We provide 24-hour before and after-sales service.
- 【SPECIAL DETECTOR TOOL】This automotive stethoscope kit is specially designed and developed for checking abnormal noise of car engine, abnormal noise of body, and abnormal noise of chassis, etc. The host computer with integrated six-channel signal receiver is used with six different sensors to detect abnormal noise during the driving of the car, synchronized with sound and light, which can easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【ABNORMAL SOUND INDICATOR LIGHT】The abnormal sound indicator consists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【SENSITIVITY ADJUSTMENT】Indicator light sensitivity adjustment: Turn clockwise to increase sensitivity and rotate counterclockwise to reduce sensitivity, the range displayed by the indicator light changes with the adjustment of the sensitivity; Sound sensitivity adjustment: Turn clockwise to increase sensitivity, this is the range of adjusting the sensor's Income tone.
- 【MAIN APPLICATION】Six-channel car noise finder is a portable device that can be used to detect bearings, gears and suspension systems, and automatic transmission system, detect abnormal sound of fuel injection system, abnormal sound of chassis system, abnormal noise under the hood, quickly find out the noise source and its location, accurately locate the fault.
- 【CONFIGURATION LIST】The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. We provide 1 year free warranty & 24 hours customer email support service, please feel free to reach us if you need!
- REPLACEMENT 4-PACK - Microphone clamps for the STEELMAN 97202, 60635 & 61082 Wireless ChassisEAR Diagnostic Device Kits
- PINPOINT TROUBLING NOISES - Easily pinpoint troubling noises that cannot be duplicated in a repair stall and only occur during road driving
- 2-FOOT CABLES - 2-foot (24-inch) long wire leads provide the length you need to mount wireless transmitters securely yet still be able to reach trouble spots
- STEEL ALLIGATOR CLAMPS - Alligator style clamps are made of durable steel with a sturdy jaw for maximum hold strength
- INSULATED WIRE LEADS - Insulated cables on the wire leads protect against signal interference and damage during use
- Auto Detector Tool with Seek Out the Noises:This automotive engine tools is specially designed and developed for checking abnormal noise of automobile engine, abnormal noise of body, and abnormal noise of chassis, etc.The host computer with integrated six-channel signal receiver is used with six different sensors to detect abnormal noise during the driving of the car, synchronized with sound and light, which can easily identify the early problems
- Multi-Channel Chassis Ears Automotive Engine Tool:6-channel detector design, sound and light synchronization. This auto detector tool can detect abnormal noise in different locations and adjust the reception of different channels according to the detection situation.When a generator is running, it can detect the impact of vibration due the failure of a bearing, gear, valve, crank, cylinder, gearbox, vehicle body noise, etc.
- Abnormal sound indicator lighe:The abnormal sound indicator consists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- Chassis Ear Car Detector Tool with Indicator light sensitivity & headphone channel socket:The car engine noise detector tool turn the indicator light clockwise to increase the sensitivity, and the range of the indicator light changes with the adjustment of the sensitivity. 6 Channel chassis ear car detector tool have six channels to detect abnormal noise sources at different locations at the same time, freely select channels through channel selection.
- List: The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. If you encounter any problems during use, please feel free to contact us.
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23B19
Certain 2023 Model Year F-150 Raptor-R Vehicles Front Axle Vibration Bumper Inspection
PROGRAM TERMS This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150 2023 Dearborn September 21, 2022 through March 9, 2023
US population of affected vehicles: 1,308. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the Front Axle Vibration Bumper may have been installed improperly. A customer with an improperly installed vibration bumper may experience audible Noise, Vibration, and Harshness (NVH) issues while operating the vehicle under certain 4X4 or off-roading conditions.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to inspect the Front Axle Vibration Bumper for the correct orientation. If the vibration bumper is not in the correct orientation, dealers are to remove the vibration bumper and re-install it into the correct position. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033.
To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
• Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery should be made available to all customers. Refer to the Claiming section for further details. OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile or Pick-Up and Delivery Repair Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B19
Administrative Information
Page 1 of 3 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 20, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 20, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles should not be required for this program. If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved. Please contact the SSSC via the SSSC Web Contact Site. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B19
Administrative Information
Page 2 of 3 PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair visit for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B19
▪ Customer Concern Code (CCC): N18 – Unusual transmission noise, and/or (NVH)
▪ Condition Code (CC): Improper Assembly – 12
▪ Causal Part Number: 3020, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2023 Ford Motor Company Customer Satisfaction Program 23B19
Administrative Information
Page 3 of 3 CLAIMS PREPARATION AND SUBMISSION (Continued)
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pick- up and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information
Page 1 of 1 Customer Satisfaction Program 23B19 LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspect Front Axle Vibration Bumper orientation – PASS – Front Axle Vibration Bumper is in the correct orientation, no further action is required.
Inspect Front Axle Vibration Bumper orientation –
FAIL – Front Axle Vibration Bumper is not in the correct orientation, remove and re-install vibration bumper in the correct orientation.
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote Experience Program dealers.
NOTE: This allowance is for dealer-performed vehicle pick- up/delivery for dealership repairs only. Can only be claimed once per repair visit, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair. 23B19A 23B19B 23B19PP 0.3 Hours 0.5 Hours 0.5 Hours © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 Customer Satisfaction Program(s): 23B17, 23B18, 23B19, 23B20, 23B25 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing one or more a no-charge Customer Satisfaction Program(s) for your vehicle with the VIN shown above. Why are you receiving this notice? Your vehicle may have one or more customer satisfaction program(s) open. What is the effect? Depending on which program(s) apply, the effect on your vehicle may include oil/coolant leaks, unwanted noise from the front end and/or unwanted noise from underneath the vehicle.
To find the specific program(s) information for your vehicle, you can check service section of your FordPass app, visit the website below, or use the QR code: https://www.ford.com/support/recalls What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to make repairs to your vehicle following the instructions accompanying each applicable customer satisfaction program(s). Any required repairs will be made free of charge (parts and labor) under the terms of this program(s).
Any applicable program(s) related to this notification will be in effect until September 30, 2024 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time required to repair your vehicle will vary depending on the program(s) open on your vehicle. What should you do? Please call your dealer without delay to determine the applicable customer satisfaction program(s) on your vehicle and to schedule a service appointment for the repairs. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter, to inquire about the open program(s).
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have these service actions completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have the actions performed on a timely basis. Therefore, please have the service actions performed as soon as possible.
NOTE: You can receive information about Recalls and Customer Satisfaction Program(s) through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2023 Ford Motor Company Do you need a rental vehicle?
If your dealer determines that the repairs will require your vehicle be kept overnight, your dealer may provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1 23B19 MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B19 Field Service Action program. ☐ Mobile Repair – Date: OR
☐ Pick-up – Date: ☐ Delivery – Date: Repair Order # Repair Order Date Service Manager Signature Date Recall 23B19
Mobile Service Repair Assessment
Page 1 of 2 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar) Recall 23B19
Mobile Service Repair Assessment
Page 2 of 2 – Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required. – Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs – Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle TECHNICAL INSTRUCTIONS
PAGE 1 OF 4 CUSTOMER SATISFACTION PROGRAM 23B19 CERTAIN 2023 MODEL YEAR F-150 RAPTOR R VEHICLES — FRONT AXLE VIBRATION BUMPER INSPECTION SERVICE PROCEDURE 1. Position the vehicle on a hoist. 2. Locate the front differential vibration dampener between the engine undershield and engine rear undershield. See Figure 1. ENGINE UNDERSHIELD FRONT OF VEHICLE FRONT DIFFERENTIAL VIBRATION DAMPENER ENGINE REAR UNDERSHIELD FIGURE 1 23163I CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 TECHNICAL INSTRUCTIONS
PAGE 2 OF 4 CUSTOMER SATISFACTION PROGRAM 23B19 3. Inspect the front differential vibration dampener. See Figure 2. The front differential vibration dampener in the correct position will sit over top of the crossmember. In the incorrect position the front
differential vibration dampener will sit out past the crossmember. Is the front differential vibration dampener installed correctly? YES – This completes the Field Service Action (FSA)
NO – Proceed to Step 4. CORRECT POSITION DAMPENER SITS OVER CROSSMEMBER INCORRECT POSITION DAMPENER SITS OUT PAST CROSSMEMBER CROSSMEMBER FIGURE 2 23163F CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 TECHNICAL INSTRUCTIONS
PAGE 3 OF 4 CUSTOMER SATISFACTION PROGRAM 23B19 NOTICE: Using a second technician, support the engine rear undershield while the fasteners are being removed and installed. Do not allow the engine rear undershield to hang unsupported with less than 4 bolts. 4. Using the aid of another technician, remove the bolts and the underbody shield. See Figure 3. x4
x2 2 x2 1 FIGURE 3
5. Remove the nuts and the front differential vibration dampener. See Figure 4.
INCORRECT POSITION FRONT 23163J FRONT DIFFERENTIAL VIBRATION DAMPENER INSTALLED INCORRECTLY DIFFERENTIAL CROSSMEMBER FIGURE 4 23163G CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 ECHNICAL INSTRUCTIONS
AGE 4 OF 4 CUSTOMER SATISFACTION PROGRAM 23B19
CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023
23163H
CROSSMEMBER
FRONT DIFFERENTIAL VIBRATION DAMPENER CORRECTLY INSTALLED
FRONT DIFFERENTIAL
CORRECT POSITION
FIGURE 5
6. Flip the front differential vibration dampener to achieve the correct position and install the retainers. See Figure 5. Torque: 76 lb.ft (103 Nm)
7. Using the aid of another technician, install the underbody shield and bolts. See Figure 6. This completes the FSA.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).
x4
x2
1
2 x2 FIGURE 6
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