23B19 – Front Axle Vibration Bumper Inspection – 2023 Ford F-150 Raptor-R

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NHTSA ID Number: 10243414

Manufacturer Communication Number: 23B19

Summary

Certain 2023 Model Year F-150 Raptor-R Vehicles – Front Axle Vibration Bumper Inspection

 


September 20, 2023

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23B19
Certain 2023 Model Year F-150 Raptor-R Vehicles
Front Axle Vibration Bumper Inspection

PROGRAM TERMS 

This program will be in effect through September 30, 2024. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2023 Dearborn September 21, 2022 through March 9, 2023

US population of affected vehicles: 1,308. Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the Front Axle Vibration Bumper may have been installed improperly. A customer with an improperly installed vibration bumper may experience audible Noise, Vibration, and Harshness (NVH) issues while operating the vehicle under certain 4X4 or off-roading conditions.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this program, dealers are to inspect the Front Axle Vibration Bumper for the correct orientation. If the vibration bumper is not in the correct orientation, dealers are to remove the vibration bumper and re-install it into the correct position. This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033.

To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.

To assist vehicle owners to have this repair completed, dealers should:

  • Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
  • Re-deliver the owner’s vehicle after repairs have been completed.
  • Pick-up and delivery should be made available to all customers. Refer to the Claiming section for further details.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles should not be required for this program.  If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved.  Please contact the SSSC via the SSSC Web Contact Site.

 

PICK-UP AND DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PICK-UP AND DELIVERY- Non-participating Dealers

Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair visit for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.

 

PARTS REQUIREMENTS

Parts are not required to complete this repair.

 


CERTAIN 2023 MODEL YEAR F-150 RAPTOR R VEHICLES — FRONT AXLE VIBRATION BUMPER INSPECTION

SERVICE PROCEDURE

1. Position the vehicle on a hoist.

2. Locate the front differential vibration dampener between the engine undershield and engine rear
undershield. See Figure 1.

 

3. Inspect the front differential vibration dampener. See Figure 2. The front differential vibration dampener in the correct position will sit over top of the crossmember. In the incorrect position the front differential vibration dampener will sit out past the crossmember. Is the front differential vibration dampener installed correctly?

YES – This completes the Field Service Action (FSA)

NO – Proceed to Step 4.

 

NOTICE: Using a second technician, support the engine rear undershield while the fasteners are being removed and installed. Do not allow the engine rear undershield to hang unsupported with less than 4 bolts.

4. Using the aid of another technician, remove the bolts and the underbody shield. See Figure 3.

 

5. Remove the nuts and the front differential vibration dampener. See Figure 4.

 

6. Flip the front differential vibration dampener to achieve the correct position and install the retainers. See Figure 5.
Torque: 76 lb.ft (103 Nm)

 

7. Using the aid of another technician, install the underbody shield and bolts. See Figure 6. This completes the FSA.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD F-150 2023

 


1 Associated Document

Manufacturer Communications

September 20, 2023
Customer Satisfaction Program 23B19

https://www.nhtsa.gov/recalls?nhtsaId=10243414

MC-10243414-0001.pdf 1256.236KB

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Last update on 2024-07-19 / Affiliate links / Images from Amazon Product Advertising API

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