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NHTSA ID Number: 10243415
Manufacturer Communication Number: 23B20
Summary
Certain 2023 Model Year F-150 Raptor R Vehicles Equipped With 5.2L Engine and 10R80 Speed Automatic Transmission – Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt
September 20, 2023
Customer Satisfaction Program 23B20
Certain 2023 Model Year F-150 Raptor R Vehicles
Equipped With 5.2L Engine and 10R80 Speed Automatic Transmission
Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt
PROGRAM TERMS
This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 Raptor R | 2023 | Dearborn Assembly | April 29, 2022 through January 14, 2023 |
U.S. Population of affected vehicles: 881. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, one of the transmission-to-engine bolts may be loose or missing, reducing the clamp force between the engine and transmission. If the transmission loosens from the engine over time, it may result in progressive powertrain noise and vibration, and could eventually lead to a broken flexplate or a transmission fluid leak.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to inspect for missing or loose number (#) 6 bellhousing transmission-to-engine bolt, above the starter motor, and to torque the bolt per Work-Shop Manual (WSM) specifications. This service must be performed on all affected vehicles at no charge to the vehicle owner.
To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level.
– Not Mobile Service Supported
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles should not be required for this program. If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved. Please contact the SSSC via the SSSC Web Contact Site.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.
- Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
- Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| W714012-S439 | Transmission-To-Engine (bellhousing) Bolt – M10 X 80 MM
(Package Contains 4, If Missing Bolt, Only Install 1 Bolt) |
1 |
CERTAIN 2023 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 5.2L 32V TI-VCT – SUPERCHARGED PREDATOR ENGINE — LOOSE OR MISSING TRANSMISSION-TO-ENGINE BOLT
SERVICE PROCEDURE
1. With the vehicle in NEUTRAL, position it on a hoist. Refer to the Workshop Manual (WSM) procedures in Section 100-02 Jacking and Lifting – Overview.
2. Using the aid of another technician, remove the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 1.
3. Inspect for the presence of the number 6 bell housing bolt. See Figures 2 and 3.
• Is the number 6 bell housing bolt present?
Yes – Proceed to Step 4.
No – Install a new bolt and proceed to Step 4.
NOTE: Only inspecting number 6 transmission-to-engine bolt assembly. Number 6 transmission-to- engine bolt is located above the starter motor bolt assembly. See Figures 2 and 3.
4. Torque the number 6 bell housing bolt to specification. Torque: 35 lb.ft (48 Nm).
5. Using the aid of another technician, reinstall the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 4.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).
6. Lower the vehicle.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2023 |
1 Associated Document
Manufacturer Communications
September 20, 2023
Customer Satisfaction Program 23B20
https://www.nhtsa.gov/recalls?nhtsaId=10243415
MC-10243415-0001.pdf 1088.928KB
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- Genuine Parts | Direct fit replacement | 7 quarts of Mercon ULV fluid
- Comes with new transmission pan gasket | 2 year on all OE parts
- Note: Basic drain and refill takes around 5 quarts. Each system is different and may need more or less fluid.
- Fitment: See description for complete fitment list
- NOTE: This kit will NOT work with 6R80 transmission. Please confirm your transmission before purchase.
- ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
- ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
- ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
- ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
- ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
- Formulated with premium synthetic base oils to achieve low viscosity and minimize deposits
- Provides excellent thermal and oxidation performance
- Durable friction modifiers help prevent shudder
- Advanced anti-wear technology to better prevent gear wear
- ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
- ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
- ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
- ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
- ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
- TRIAX ULV ATF is a 100% synthetic product designed for the late generation high-speed automatic electronically controlled transmissions found in a variety of newer vehicles
- Fully compliant with OEM requirements for applications requiring / compatible with Mercon ULV, Dexron ULV, WSS-M2C949-A or MB 2236.17, and other ULV applications in European and US cars, trucks and SUVs
- High shear and oxidation stability for uncompromised long term shifting performance; excellent load bearing capacity for heavy duty applications
- Very low pour point for outstanding performance and fuel economy during cold weather, down to -50 F
- Prevents shudder, gear wear, sticking, and vibration; maintains optimal frictional stability for the full duration of its life; exceptionally smooth shifting and efficient torque transfer, even under severe loads such a towing or hauling
- Product Type:WIRELESS ACCESSORY
- These are Transmission Fluids
- Item Package Weight : 2 pounds
- Item Package Dimension: 13" L x 11" W x 10" H
- Helps enhance transmission cooling function
- Designed to protect metal surfaces from wear
- Formulated to condition gaskets
- Helps enhance transmission cooling function
- Not for use in applications where MERCON V, MERCON SP, Continuously Variable Chain Type Transmission Fluid, Motorcraft Premium Automatic Transmission Fluid, FNR5 Automatic Transmission Fluid or Type F Automatic Transmission Fluid is recommended
- Motorcraft Transmission Fluid - XT105Q3LV
- Item Package Dimension: 12.009L x 8.49W x 4.489H inches
- Item Package Weight - 9.23 Pounds
- Item Package Quantity - 1
- Product Type - AUTO ACCESSORY
- ⚠️ Fitment Notes: ⚠️ EngineVersionName:EcoBoost / Mercon ULV - Quart / Only for Models with : 8F35 Transmission
- ✅ To Ensure That the Product Is Compatible with Your Vehicle, We Recommend Using the Fitment Search Tool Located at the Top of This Page
- ✅ Replacement Parts are Specifically Designed as an Upgrade from the Original Materials Provided by the OEM
- ✅ Our Direct Fit Replacement Product Installs Seamlessly, Just Like the Factory Unit
- ✅ Each Product Undergoes Rigorous Inspection to Ensure Utmost Reliability and Quality
Last update on 2024-04-20 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 23B20
Certain 2023 Model Year F-150 Raptor R Vehicles Equipped With 5.2L Engine and 10R80 Speed Automatic Transmission Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt
PROGRAM TERMS
This program will be in effect through September 30, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
U.S. Population of affected vehicles: 881. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, one of the transmission-to-engine bolts may be loose or missing, reducing the clamp force between the engine and transmission. If the transmission loosens from the engine over time, it may result in progressive powertrain noise and vibration, and could eventually lead to a broken flexplate or a transmission fluid leak.
SERVICE ACTION
Before delivering any of the vehicles involved in this program, dealers are to inspect for missing or loose number (#) 6 bellhousing transmission-to-engine bolt, above the starter motor, and to torque the bolt per Work-Shop Manual (WSM) specifications. This service must be performed on all affected vehicles at no charge to the vehicle owner.
To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.
Vehicle F-150 Raptor R
Model Year
2023
Assembly Plant Dearborn Assembly
Build Dates April 29, 2022 through January 14, 2023 OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information Attachment
• Labor Allowances and Parts Ordering Information Attachment
• Technical Information Attachment
• Mobile Service Repair Assessment Attachment
• Mobile Repair/Vehicle Pickup and Delivery Record Attachment
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Administrative Information Attachment
Page 1 of 2 Customer Satisfaction Program 23B20 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Not Mobile Service Supported
OASIS ACTIVATION
OASIS will be activated on September 20, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 20, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles should not be required for this program. If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved. Please contact the SSSC via the SSSC Web Contact Site.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. © Copyright 2023 Ford Motor Company Administrative Information Attachment
Page 2 of 2
Customer Satisfaction Program 23B20 PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B20
▪ Customer Concern Code (CCC): N18 – Unusual transmission noise.
▪ Condition Code (CC): 12 – Improperly Assembly.
▪ Causal Part Number: 7000, Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair visit for vehicle pick-up and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Attachment
Page 1 of 2 Customer Satisfaction Program 23B20 LABOR ALLOWANCES
Description Labor
Operation Labor Time – Inspect for a loose or missing #6 Transmission-To-Engine Bolt.
– Torque or install and torque #6 Transmission Bolt.
– Includes time to remove and install under body shield. Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pick- up/delivery for dealership repairs only. Can only be claimed once per repair visit, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION 23B20B 23B20PP 0.5 Hour 0.5 Hour Order the parts below through normal order processing channels:
Part Number Description Order
Quantity Claim Quantity W714012-S439 Transmission-To-Engine (bellhousing) Bolt –
M10 X 80 MM 1 1
(Package Contains 4, If Missing Bolt, Only Install 1 Bolt) Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
Less than 50% of the affected vehicle population is expected to require the replacement of the # 6 Transmission-To-Engine (bellhousing) Bolt.
DEALER PRICE
For the latest prices, refer to DOES II.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Attachment
Page 2 of 2 Customer Satisfaction Program 23B20 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 Customer Satisfaction Program(s): 23B17, 23B18, 23B19, 23B20, 23B25 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing one or more a no-charge Customer Satisfaction Program(s) for your vehicle with the VIN shown above. Why are you receiving this notice? Your vehicle may have one or more customer satisfaction program(s) open. What is the effect? Depending on which program(s) apply, the effect on your vehicle may include oil/coolant leaks, unwanted noise from the front end and/or unwanted noise from underneath the vehicle.
To find the specific program(s) information for your vehicle, you can check service section of your FordPass app, visit the website below, or use the QR code: https://www.ford.com/support/recalls What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to make repairs to your vehicle following the instructions accompanying each applicable customer satisfaction program(s). Any required repairs will be made free of charge (parts and labor) under the terms of this program(s).
Any applicable program(s) related to this notification will be in effect until September 30, 2024 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time required to repair your vehicle will vary depending on the program(s) open on your vehicle. What should you do? Please call your dealer without delay to determine the applicable customer satisfaction program(s) on your vehicle and to schedule a service appointment for the repairs. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter, to inquire about the open program(s).
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have these service actions completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have the actions performed on a timely basis. Therefore, please have the service actions performed as soon as possible.
NOTE: You can receive information about Recalls and Customer Satisfaction Program(s) through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2023 Ford Motor Company Do you need a rental vehicle?
If your dealer determines that the repairs will require your vehicle be kept overnight, your dealer may provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company Mobile or Pick-Up and Delivery Repair Record Attachment
Page 1 of 1 Customer Satisfaction Program 23B20 MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN received (check one):
☐ Pick-up and/or delivery service As outlined below for the 23B20 Field Service Action program. ☐ Pick-up – Date: ☐ Delivery – Date: Repair Order # Repair Order Date Service Manager Signature Date Mobile Service Repair Assessment Attachment
Page 1 of 2 Customer Satisfaction Program 23B20 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services.
• Minimum tools maybe required other than an IDS/FDRS setup.
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Attachment
Page 2 of 2 Customer Satisfaction Program 23B20 – Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required. – Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs – Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle TECHNICAL INSTRUCTIONS
PAGE 1 OF 3 CUSTOMER SATISFACTION PROGRAM 23B20 CERTAIN 2023 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 5.2L 32V TI-VCT – SUPERCHARGED PREDATOR ENGINE — LOOSE OR MISSING
TRANSMISSION-TO-ENGINE BOLT SERVICE PROCEDURE 1. With the vehicle in NEUTRAL, position it on a hoist. Refer to the Workshop Manual (WSM) procedures in Section 100-02 Jacking and Lifting – Overview. 2. Using the aid of another technician, remove the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 1. x4
x2 2 x2 1 FIGURE 1 23094B CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 TECHNICAL INSTRUCTIONS
PAGE 2 OF 3 CUSTOMER SATISFACTION PROGRAM 23B20 3. Inspect for the presence of the number 6 bell housing bolt. See Figures 2 and 3. • Is the number 6 bell housing bolt present? Yes – Proceed to Step 4.
No – Install a new bolt and proceed to Step 4. NOTE: Only inspecting number 6 transmission-to-engine bolt assembly.
Number 6 transmission-to- engine bolt is located above the starter motor bolt assembly. See Figures 2 and 3. FRONT OF VEHICLE BELL HOUSING BOLT NUMBER 6 STARTER MOTOR FIGURE 2 23094C BELL HOUSING BOLT NUMBER 6 FRONT OF VEHICLE STARTER MOTOR FIGURE 3 23094D CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023 ECHNICAL INSTRUCTIONS
AGE 3 OF 3 CUSTOMER SATISFACTION PROGRAM 23B20
CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
09/2023
4. Torque the number 6 bell housing bolt to specification.
Torque: 35 lb.ft (48 Nm). 5. Using the aid of another technician, reinstall the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 4.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).
23094B
x4
x2
1
2 x2 FIGURE 4
6. Lower the vehicle.
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SEOCONTENT-END