23B20 – Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt – 2023 Ford F-150 Raptor R

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NHTSA ID Number: 10243415

Manufacturer Communication Number: 23B20

Summary

Certain 2023 Model Year F-150 Raptor R Vehicles Equipped With 5.2L Engine and 10R80 Speed Automatic Transmission – Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt

 


September 20, 2023

Customer Satisfaction Program 23B20
Certain 2023 Model Year F-150 Raptor R Vehicles
Equipped With 5.2L Engine and 10R80 Speed Automatic Transmission
Missing or Loose # 6 Bellhousing Transmission-To-Engine Bolt

 

PROGRAM TERMS 

This program will be in effect through September 30, 2024. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 Raptor R 2023 Dearborn Assembly April 29, 2022 through January 14, 2023

U.S. Population of affected vehicles: 881. Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, one of the transmission-to-engine bolts may be loose or missing, reducing the clamp force between the engine and transmission. If the transmission loosens from the engine over time, it may result in progressive powertrain noise and vibration, and could eventually lead to a broken flexplate or a transmission fluid leak.

 

SERVICE ACTION

Before delivering any of the vehicles involved in this program, dealers are to inspect for missing or loose number (#) 6 bellhousing transmission-to-engine bolt, above the starter motor, and to torque the bolt per Work-Shop Manual (WSM) specifications. This service must be performed on all affected vehicles at no charge to the vehicle owner.

To maximize customer satisfaction, ensure to check OASIS for any other open customer satisfaction program(s) against this VIN, and schedule the customer in for service only after parts are available for all open programs.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level.

– Not Mobile Service Supported

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged title vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles should not be required for this program.  If you have a unique owner circumstance or multiple programs, a rental vehicle may be approved.  Please contact the SSSC via the SSSC Web Contact Site.

 

PICK-UP AND DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PICK-UP AND DELIVERY- Non-participating Dealers

Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
W714012-S439 Transmission-To-Engine (bellhousing) Bolt –  M10 X 80 MM

(Package Contains 4, If Missing Bolt, Only Install 1 Bolt)

1

 


CERTAIN 2023 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A 5.2L 32V TI-VCT – SUPERCHARGED PREDATOR ENGINE — LOOSE OR MISSING TRANSMISSION-TO-ENGINE BOLT

SERVICE PROCEDURE

1. With the vehicle in NEUTRAL, position it on a hoist. Refer to the Workshop Manual (WSM) procedures in Section 100-02 Jacking and Lifting – Overview.

2. Using the aid of another technician, remove the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 1.

 

3. Inspect for the presence of the number 6 bell housing bolt. See Figures 2 and 3.

• Is the number 6 bell housing bolt present?

Yes – Proceed to Step 4.

No – Install a new bolt and proceed to Step 4.

NOTE: Only inspecting number 6 transmission-to-engine bolt assembly. Number 6 transmission-to- engine bolt is located above the starter motor bolt assembly. See Figures 2 and 3.

 

4. Torque the number 6 bell housing bolt to specification. Torque: 35 lb.ft (48 Nm).

5. Using the aid of another technician, reinstall the Raptor – 5.2L Engine Rear Undershield securing bolts. Refer to WSM Section 501-02 and Figure 4.
Torque 1: 22 lb.ft (30 Nm).
Torque 2: 18 lb.ft (25 Nm).

 

6. Lower the vehicle.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD F-150 2023

 


1 Associated Document

Manufacturer Communications

September 20, 2023
Customer Satisfaction Program 23B20

https://www.nhtsa.gov/recalls?nhtsaId=10243415

MC-10243415-0001.pdf 1088.928KB

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