23U07 – Mismatched Front Recaro Seats Inspection/Replacement – 2024 Ford Mustang

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NHTSA ID Number: 10243428

Manufacturer Communication Number: 23U07

Summary

Certain 2024 Model Year MustangeBay Vehicles Equipped with Front Recaro Seats – Mismatched Front Recaro Seats Inspection/Replacement

 


September 29, 2023

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Update Before Sale 23U07
Certain 2024 Model Year MustangeBay Vehicles Equipped with Front Recaro Seats
Mismatched Front Recaro Seats Inspection/Replacement

 

PROGRAM TERMS

This program will be in effect through September 30, 2024, for unsold vehicles, or up to 60 days post the warranty start date (to allow for sales reporting and claim processing).

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
MustangeBay2024Flat RockJuly 11, 2023 through August 11, 2023

US population of affected vehicles: 58. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

Some of the affected vehicles were built with mismatched front Recaro seats.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this program, dealers are to visually inspect both front Recaro seats to ensure they match and if a mismatched set of front seats is present, replace the incorrect front seat.

NOTE: If a seat replacement is needed, see the Recaro Seat Material/Color Look-Up Tables attachment to determine which seat configuration the vehicle was intended to be built with.  This service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters will not be mailed for this program.

 

SOLD VEHICLES

  • Correct affected vehicles identified in OASIS which are brought to your dealership within the applicable bumper-to-bumper warranty coverage period.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged title vehicles are eligible for this service action.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity Claim Quantity
W717015-S424Seat Bolts (4 in Pkg)1 Pkg4 Bolts

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 


CERTAIN 2024 MODEL YEAR MUSTANGeBay VEHICLES EQUIPPED WITH FRONT RECARO SEATS — MISMATCHED FRONT RECARO SEATS INSPECTION/REPLACEMENT

SERVICE PROCEDURE

IMPORTANT! This procedure was modified from the original Workshop Manual procedure (WSM). For this Field Service Action (FSA), if front seat replacement is necessary, all four (4) seat bolts will need to be discarded and replaced with new bolts. Follow these technical instructions carefully.

1. Using the Vehicle Identification Number (VIN) and the Recaro Seat Material/Color Look-Up Tables attachment, find the material/color your VIN should be equipped with. Inspect both front Recaro seats for having the correct material and color Recaro seats as indicated in the attachment.
Refer to Figures 1, 2 and 3 for material and color examples.

• Are both seats the same material and color?

Yes – No further action is required. Recall complete.

No – Use the Recaro Seat Material/Color Look-Up Tables attachment to determine which seat configuration should currently be installed in the vehicle and continue to Step 2.

2. Take a clear photo with both front seats within the photo. Submit the photo to the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Within the contact, provide if the driver or passenger seat needs to be replaced and what material/color needs to be provided based on the information within the Recaro Seat Material/Color Look-Up Tables attachment and Figure Photos provided at the end of this document. Proceed to Step 3.

3. Order new seat bolts at the same time, through normal ordering channels (refer to the Dealer Bulletin).
Once the seat arrives, replace the new front seat. Follow the Workshop Manual procedures in Section 501-10 and discard and replace all four (4) new seat bolts. See Figure 4.

NOTE: The new seat will arrive with a return shipping label. Once the repair is complete, use the original shipping materials and the return label and return the replaced seat back to Recaro.

 

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to FordeBay, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
FORDeBayMUSTANGeBay2024

 


1 Associated Document

Manufacturer Communications

September 29, 2023
Update Before Sale 23U07

MC-10243428-0001.pdf 888.616KB

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