23C36 – Reprogram Light Emitting Diode (LED) and Headlamp Control Modules (HCM) – 2022 Ford F-150

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 30, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 23C36
Certain 2022 Model Year F-150 Vehicles
Reprogram Light Emitting Diode (LED) and Headlamp Control Modules (HCM)
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 22C22 – Supplement #3
Dated: November 30, 2023
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150 2022 Dearborn March 11, 2022 through July 22, 2022
F-150 2022 Kansas City March 15, 2022 through July 23, 2022
US population of affected vehicles: 18,422. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS COMPLIANCE RECALL – Incomplete Repair of 22C22
There are 2 reasons for this recall.
First: Incomplete repairs under 22C22. An investigation identified that some dealers may have
completed only one (1) of the two (2) prescribed Headlamp Control Modules (HCM) software updates
and closed the FSA before the Light Emitting Diode (LED) software update was fully completed. Also,
some dealers inadvertently performed a body control module (BCM) software update instead of the
required HCM software updates. Therefore, these vehicles that received an incomplete repair under
22C22 are now to be fully repaired under 23C36.
Second: Vehicles with HCM configuration that have NOT yet had 22C22 completed are included in
23C36. Vehicles without an HCM configuration will remain in 22C22. This is being done for
administrative purposes.
The affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety
Standard (FMVSS) No. 108 Lamps, reflective devices, and associated equipment. FMVSS 108
requires the park/position lamp function to be “steady burning”. Vehicles may exhibit a front
park/position lamp flickering that results in a park/position lamp function that is not “steady burning”. A
front park/position lamp that flickers could increase the risk of a crash.
Under this concern, parking lamp flickering may occur during any of the three following scenarios:
• When the “Parking Lamps on” mode is selected.
• When the “Headlamps on” mode is selected.
• When the headlamp “Night Mode” is automatically triggered in low light.
Ó Copyright 2023 Ford Motor Company
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
follow the Technical Instructions Attached for 23C36.
• Requirement: Two (2) software updates using FDRS:
o 1st Update – Light Emitting Diode (LED) module update.
o 2nd Update – Headlamp Control Module (HCM) update.
• Perform the LED module software update even if the HCM is at the latest level.
• Screenshot/photo verification, submitted to the SSSC, of successful LED software programing
level 9.23.
This service must be performed on all affected vehicles at no charge to the vehicle owner. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
Mobile Repair and/or Pick-Up and Delivery: To assist vehicle owners to have this repair completed
when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers.
• Refer to the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 15, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor and Parts Information
• Technical Instructions
• Owner Manual’s Addendum – F-150
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Letter – 22C22 Incorrect Repair
• Owner Letter – 22C22 NOT Repaired (only vehicles never repaired under 22C22)
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Compliance Recall 23C36
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on November 30, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 30,
2023. Owner names and addresses will be available by February 02, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealers for an appointment to have their
vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Compliance Recall 23C36
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with a flickering front park lamp.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence after performing the repair for this FSA.
• The SSSC will provide an approval code for claiming after the repair is confirmed.
Contact the SSSC and upload the following necessary photo(s) as an attachment for review:
1. LED module at software version 9.23
2. HCM module updated or at latest level.
Upon approval, the SSSC will provide an approval code that must be used for claiming.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Compliance Recall 23C36
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(23C36) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C36 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Ó Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Compliance Recall 23C36
CLAIMS PREPARATION AND SUBMISSION
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers – refer to EFC12071 2023 Remote Experience Program.
 Lincoln Retailers – refer to EFC12074 2023 Lincoln Mobile Service Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 23C36MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
Ó Copyright 2023 Ford Motor Company
Labor and Parts Information
Page 1 of 1
Compliance Recall 23C36
LABOR ALLOWANCES
Description Labor Operation Labor Time
FDRS Completion Log File Photo submission to SSSC
Use the SSSC Web Contact Site under Approval Request
Contact for your Approval code to claim the program line
23C36ZZ 0.2 Hours
Two (2) updates – LED and HCM Control Module Software
per Technical Instructions
23C36B 0.5 Hours
If HCM is already at latest software Level
– Update LED Modules per Technical Instructions
23C36C 0.5 Hours
Mobile Service Allowance: Non-eligible 2023 Remote
Experience Program Dealers Only.
When the repair takes place away from the dealership.
For additional travel Time, submit an SSSC Approval Form
23C36MM 0.5 Hours
Ford Vehicle PDL Allowance: Non-eligible Remote
Experience Program Dealers Only.
NOTE: Dealer-performed vehicle PDL and repairs only.
Claim once.
23C36PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
COMPLIANCE RECALL 23C36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
CERTAIN 2022 MODEL YEAR F-150 VEHICLES — REPROGRAM LIGHT
EMITTING DIODE (LED) AND HEADLAMP CONTROL MODULES (HCM)
IMPORTANT: ERROR PREVENTION – This involves TWO (2) reprogramming sequences –
Follow instructions EXACTLY.
IMPORTANT: Headlamps may not be functional if this process is interrupted.
NOTE: An HCM cannot be updated if a vehicle is not equipped.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click “Read VIN from Vehicle” or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
IMPORTANT: LED / HCM programing instructions are continued on the next page.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
COMPLIANCE RECALL 23C36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
5. From the list on the LH side of the screen, select the HCM.
6. From the list on the RH side of the screen, select HCM – Light Emitting Diode (LED) Control Module
Software Update – Software Level 9.23 or later. See Figure 2.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23437B
FIGURE 2
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the LH side of the screen, select the HCM.
9. From the list on the RH side of the screen, select HCM – Headlamp Control Module (HCM) Software
Update. See Figure 3.
22461Q
FIGURE 3
NOTE: If there is no HCM software update available and the HCM is at the latest level, proceed to
Step 11.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
COMPLIANCE RECALL 23C36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
10. Click RUN. Follow all on-screen instructions carefully.
11. On the FDRS diagnostic tool, select Vehicle identification / Vehicle History tab.
• Or using the Professional Technician System (PTS), go to PTS > Diagnostics tab > Vehicle
History.
12.Take a screen shot photo of the completed FDRS History that confirms BOTH the LED module (at
9.23 or higher) and HCM have been performed. See Figure 4.
NOTE: The LED software level needs to be at 9.23 or higher.
NOTE: Special Service Support Center (SSSC) will confirm LED software level 9.23 or higher and an
updated HCM.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23437C
FIGURE 4
13. Submit the confirmed Screen Shot photo to the SSSC via the SSSC Web Contact Site and note if any
special circumstances.
NOTE: The SSSC will confirm and respond with an FSA approval code used for payment
processing.
14. From the list on the RH side of the screen, select Self-Test and click RUN.
15. Click the Run Selected Tests button in the lower right.
16. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
17. Disconnect the battery charger from the 12V battery once the programming has completed. This
completes the recall.
NOTE: See Page 4 for Important Information for Module Programming.
TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
COMPLIANCE RECALL 23C36
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
Owner’s Manual Addendum
Please insert this page in your Owner’s Manual.
Tailgate – Vehicles With: Remote Power Tailgate Release/Remote Release Tailgate
The following information supplements your Owner’s Manual. For any questions regarding the
tailgate, contact an authorized dealer.
NOTE: The following is applicable after the completion of Field Service Action 22C22 – Front
Park Lamp Flicker, which updated the vehicle to the most current level of software.
OPENING THE TAILGATE FROM INSIDE YOUR VEHICLE
Press the button on the instrument panel twice within three seconds.
Note: A tone sounds when the tailgate opens.
OPENING THE TAILGATE FROM OUTSIDE YOUR VEHICLE
1. Unlock the vehicle with the remote control or power door unlock button.
Note: If an intelligent access transmitter is within 1 m (3 ft) of the tailgate, the tailgate unlocks
when you press the tailgate release button.
2. Press the button in the top of the tailgate handle twice within three seconds.
Mobile Service Repair Assessment
Page 1 of 2
Compliance Recall 23C36
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
Mobile Service Repair Assessment
Page 2 of 2
Compliance Recall 23C36
– Advanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Compliance Recall 23C36
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23C36 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 23C36
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23C36, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before February 2,
2024. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-802
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : NOV 28, 2023
NHTSA Recall No. : 23V-802
Manufacturer Recall No. : 23C36
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 18,527
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2022 Ford F-150
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : Ford’s team reviewed service records to determine the exact population of vehicles
that received an incomplete 22C22 recall remedy by reading the LED (Light Emitting
Diode) Driver Module (LDM) software level of each vehicle from the service history.
Affected vehicles are equipped with high series headlamps and had an incomplete
remedy for Field Service Action (FSA) 22C22. Additionally, vehicles equipped with
high series headlamps that have not yet had 22C22 completed are also included in
this new FSA with improved service instructions. Units with mid and low series
headlamps are not affected because the Body Control Module (BCM) diagnostics on
these vehicles is capable of detecting an incomplete software load and will alert the
technician by flashing the dome lamps.
18,527 F-150 vehicles are affected.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : MAR 11, 2022 – JUL 23, 2022
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-802 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Noncompliance :
Description of the
Noncompliance :
Parking lamp flickering may occur during any of the three following scenarios.
Scenario 1: When the customer manually selects the “position lamp on” mode.
Scenario 2: When the customer manually selects “Headlamp On” Mode.
Scenario 3: When the customer is driving in automatic headlamp mode, and the
environment gets dark enough to trigger “Night Mode”, which turns on the
headlamp and parking lamp function.
FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment
FMVSS 2 : NR
Description of the Safety Risk : Vehicles may exhibit a parking lamp flickering that does not meet the steady
burning requirement of FMVSS 108. A non-steading burning parking lamp
could increase the risk of a crash.
Description of the Cause : The frequency of operation of the LED Driver Module is currently 200Hz. At
200Hz, the parking lamp is susceptible to flickering due to insufficient
capacitance on the capacitor when operating between 2.95 and 3.14 volts and
the lamp has LED string voltage greater than 12.5 volts.
Identification of Any Warning
that can Occur :
None
Involved Components :
Component Name 1 : LED driver module
Component Description : LED driver module
Component Part Number : NC5A-13B626-FB
Supplier Identification :
Component Manufacturer
Name : Continental Automotive Austria GmbH
Address : Dresdner Strasse 91
1200 Vienna Foreign States
Country : Austria
Chronology :
Part 573 Safety Recall Report 23V-802 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology is provided as an attachment.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the HCM flashed with updated LDM
software. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle owners prior to notification of a safety recall in May
2023.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
The remedy is updated LDM software. The software update increases the
frequency of operation of the LDM from 200Hz to 400Hz. The parking
lamp is susceptible to flickering due to insufficient capacitance at the 200
Hz voltage on the capacitor when operating between 2.95 and 3.14 volts
and a lamp with LED string voltage greater than 12.5 volts. Increasing the
frequency of operation to 400HZ reduces the required capacitance by
more than 50%. This allows the lamp to operate without flickering.
The LDM part number is NC5A-13B626-FB
Identify How/When Recall Condition
was Corrected in Production :
NA
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on November 29, 2023.
Mailing of owner notification letters is expected to begin January 15,
2023, and is expected to be completed by January 19, 2023, instructing
customers to take their vehicle to a Ford or Lincoln dealer to have the
LDM software installed.
Planned Dealer Notification Date : NOV 29, 2023 – NOV 29, 2023
Planned Owner Notification Date : JAN 14, 2024 – JAN 19, 2024
* NR – Not Reported

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