20S15 – 23V775 – Door Latch Replacement – 2015 Ford Fiesta, 2016 Fusion, & 2016 Lincoln MKZ

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
November 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT:
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S15 – Supplement #1
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement and Inspection
Safety Recall 20S15
Certain 2014-2015 Model Year Fiesta and 2014-2016 Model Year Fusion and
MKZ Vehicles – Door Latch Replacement
Dated: August 24, 2020
New! REASON FOR THIS SUPPLEMENT
• Affected Vehicle Build Dates: The build date ranges for vehicles built at Cuautitlan and
Hermosillo Assembly Plants have been extended. Refer to the Affected Vehicles table below for
revised dates. All affected vehicles are now correctly identified in OASIS and FSA VIN lists.
• Service Action: Vehicles built after the original posted build end date range will have an
inspection to check the latch date code to determine if latch replacement is required.
• Labor Allowances: Revised and additional labor operations have been made. Refer to the table
in Attachment II for details.
• Parts Requirements / Ordering Information: Latch kits are no longer on open order and part
numbers have been revised on two of the kits. Refer to the table in Attachment II for details.
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuautitlan November 1, 2013 through January 31, 2015
Fusion
2014-2016
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through July 31, 2015
MKZ
US population of affected vehicles: 189,583. Affected vehicles are identified in OASIS and FSA VIN
Lists.
This recall applies to the affected vehicles originally sold in, or currently registered in the following states:
STATES
COUNTRIES/TERRITORIES
Alabama Georgia Nevada Mexico
Arkansas Hawaii Oklahoma American Samoa
Arizona Louisiana Oregon Guam
California Mississippi South Carolina Northern Mariana Islands
Florida New Mexico Texas Puerto Rico
Utah Washington U.S. Virgin Islands
Affected vehicles are identified in OASIS and FSA VIN Lists.
Ó Copyright 2023 Ford Motor Company
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition
will typically prevent the door from latching. If the customer is able to latch the door after repeated
attempts to shut the door, there is potential the door may unlatch while driving, increasing the risk of
injury.
New! SERVICE ACTION
For vehicles in the original population, before demonstrating or delivering any new in-stock vehicles
involved in this recall, dealers are to replace all four door latches. For vehicles added in the supplement,
dealers will inspect the latch build date codes and replace the latches ONLY if any of the date codes are
found to be prior to the dates as directed in the technical instructions. This service must be performed on
all affected vehicles at no charge to the vehicle owner. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
This information must be submitted via a Dealer Self Service contact type through the SSSC, and
will require the following on all repairs:
• Latch date codes of both the old and new latches
• Photos of the new latches installed in the vehicle, along with a photo of the VIN
• Responses to several survey questions about the vehicle and repair
• Documentation of Service Manager sign-off on the repair order (image, scan, or PDF).
This service must be performed on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original population were mailed the week of September 7, 2020. Owner letters for
vehicles added to the program are expected to be mailed the week of December 4, 2023. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up
to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Instructions
Mobile Service Repair Assessment
Vehicle Pick-Up & Delivery Record
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Safety Recall 20S15 – Supplement #1
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS was activated on May 11, 2020 for the original population. Supplemental VINs added to the
program will be activated on November 20, 2023.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists for the original population were available through
https://web.fsavinlists.dealerconnection.com on May 11, 2020. Supplemental VIN Lists will be added on
November 20, 2023. Owner names and addresses will be available by September 25, 2020. Owner
names and addresses of supplemental VINs added to the program will be activated by December 22,
2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles if they ensure
the doors are securely latched without using excessive effort before driving.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but
are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult
your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair
was performed prior to the date indicated in the reimbursement plan, which is posted with this
bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their
option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Safety Recall 20S15 – Supplement #1
OWNER REFUNDS (Continued)
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement plan.
Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with door latch replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pick-Up & Delivery (PDL) Offset section
for additional details.
New! PICK-UP & DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-Up & Delivery are authorized
to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
New! LINCOLN PICK-UP & DELIVERY
For owners of Lincoln vehicles, refer to the Labor Allowance table and use the 20S15LL labor operation
code.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Dealer Self Service contacts:
o This SSSC contact type generates the approval code required to submit claims in OWS.
o Use DEALER SELF SERVICE type contacts ONLY.
o Only RO NUMBER, RO LINE, and RO OPEN DATE are required repair order information.
o Dealers are responsible for the accuracy of all information submitted in contacts.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Safety Recall 20S15 – Supplement #1
New! CLAIMS PREPARATION AND SUBMISSION (continued)
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 20S15
is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
o The required Dealer Self Service approval code must be submitted on the program line. It
is not to be used for related damage lines.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 20S15 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Safety Recall 20S15 – Supplement #1
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
FAILS latch date code inspection: Administrative time to inspect
and record old and new latch date codes, bench test, obtain
service manager sign off on the R.O. and upload photos and
survey responses.
Can be claimed with B or C
20S15A 1.1 Hours
Fiesta – Replace all four door latches.
Can only be claimed with A
20S15B 1.5 Hours
Fusion/MKZ – Replace all four door latches.
Can only be claimed with A
20S15C 1.8 Hours
PASS latch date code inspection.
Includes time for:
• Inspecting and recording latch date codes.
• Submit self-service contact to SSSC.
• Submitting photos of all latch date codes.
Can not be claimed with A, B, or C.
20S15D 0.4 Hours
Lincoln Vehicle Pick-Up & Delivery Allowance: Only vehicles
outside of Lincoln Pick-Up & Delivery contract coverage of 4
years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20S15LL 0.5 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.
20S15PP 0.5 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for any latch kit listed below, submit a Special Program Order in the DOW system.
SSSC contact is not required to order K-Coded parts on this program. More information can be
found in EFC 10642.
Part Number Description
Order
Quantity
Claim
Quantity
DE8Z-54264A26-D Fiesta with Keyless Entry – Kit of four latches 1 1
DE8Z-54264A26-C Fiesta without Keyless Entry* – Kit of four latches 1 1
DS7Z-54264A26-P Fusion and MKZ – Kit of four latches 1 1
*Fiesta vehicles without Keyless Entry are equipped with a lock cylinder in the passenger front door.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Safety Recall 20S15 – Supplement #1
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by
all applicable local, state, and federal environmental protection and hazardous material regulations.
Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or
emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer
fixed operations management team or an employee of the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit
FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS
RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts
inspection process (electronic or handwritten) is independent of other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair
Order, each applicable occurrence will require individual post-repair approval by the designated
employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
CERTAIN 2014-2015 MODEL YEAR FIESTA AND 2014-2016 MODEL YEAR
FUSION AND MKZ VEHICLES — DOOR LATCH REPLACEMENT AND
INSPECTION
IMPORTANT: This procedure was modified from the original Workshop Manual (WSM) Procedure.
Follow technical instructions carefully.
SERVICE PROCEDURE
1. Is the vehicle built WITH-IN the dates shown in Figure 1?
Yes – Proceed to Fusion, MKZ, and Fiesta Door Latch Procedure.
No – Proceed to Step 2.
FIGURE 1
2015A
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
Vehicle Model Year Assembly Plant Build Dates
Fiesta 2014-2015 Cuau????tlan November 1, 2013 through December 4, 2014
Flat Rock November 1, 2013 through April 27, 2015
Hermosillo November 1, 2013 through April 27, 2015
MKZ 2014-2016 Hermosillo November 1, 2013 through April 27, 2015
Fusion 2014-2016
2. Locate, inspect and record the date codes on all 4 door latches. See Figure 2. Are all date codes
readable?
Yes – Proceed to Step 3.
No – Submit picture(s) of unreadable date code(s) to Special Service Support Center (SSSC).
Replace all 4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14.
Verify the presence of a child lock in each of the rear door latches. This completes the Field
Service Action (FSA).
FIGURE 2
1933A
DOOR LATCH
BUILD DATE
LOCATION
TECHNICAL INSTRUCTIONS
PAGE 2 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
3. Starting with the driver’s side door date code, is the code a 6 or 7-digit alpha/numeric code?
For 6-digit code – Proceed to Step 4.
For 7-digit code – Proceed to Step 6.
4. Does the date code end in a letter?
Yes – Proceed to Step 5.
No – Proceed to Step 7.
5. Is the second to last number in the date code a 1 or a 2?
Yes – Proceed to Step 8.
No – Proceed to Step 9.
6. Using Figure 3 below, decode the 7-digit date code. Record the decoded date and proceed to Step 10.
FIGURE 3
2015B
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 3 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
7. Using Figure 4 below, decode the 6-digit numeric date code. Record the decoded date and proceed to
Step 10.
FIGURE 4
2015C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
8. Using Figure 5 below, decode the 6-digitalpha/numeric date code ending in 1A, 2A, 1B or 2B. Record
the decoded date and proceed to Step 10.
FIGURE 5
2015D
TECHNICAL INSTRUCTIONS
PAGE 4 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
9. Using Figure 6 below decode the 6-digitalpha/numeric date code ending A or B. Record the decoded
date and proceed to Step 10.
FIGURE 6
2015E
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
10. Repeat steps 3 through 5 for the remaining door latches. Was the inspection completed on all 4 door
latches?
Yes – Proceed to Step 11.
No – Repeat steps 3 through 5 on the remaining door latches.
11. Did any of the date codes on the latches not work with the decoders provided?
Yes – Submit picture(s) to SSSC. Replace all 4 door latches. Follow Workshop Manual (WSM)
procedures in Section 501-14. Verify the presence of a child lock in each of the rear
door latches. This completes the Field Service Action (FSA).
No – Proceed to Step 12.
TECHNICAL INSTRUCTIONS
PAGE 5 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
12. Do any of the decoded door latch date codes fall prior to the build dates shown in the chart in
Figure 7?
Yes – If any of the 4 door latches have a date prior to the build date shown in the chart, replace ALL
4 door latches. Follow Workshop Manual (WSM) procedures in Section 501-14. Verify the
presence of a child lock in each of the rear door latches. Continue to Step 13.
No – Continue to Step 13.
FIGURE 7
2015F
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
Vehicle Assembly Plant Clean Date Code
Fiesta Cuau????tlan November 29, 2014
Fusion Hermosillo May 28, 2015
MKZ Hermosillo May 28, 2015
13. Capture photos of all 4 door latches and submit to SSSC. This completes the FSA.
TECHNICAL INSTRUCTIONS
PAGE 6 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FUSION, MKZ AND FIESTA DOOR LATCH PROCEDURE
1. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on
the lower A-pillar. This picture will need to be submitted in the Special Service Support Center (SSSC)
web questionnaire.
2. Inspect and record the date codes on all four door latches. This information will need to be submitted in
the SSSC web questionnaire.
NOTE: Build date can be comprised of numbers or letters up to 7 digits in length.
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933A
DOOR LATCH
BUILD DATE
LOCATION
NOTE:
• To view a video demonstrating the removal and installation of the exterior door handle while
installed on the vehicle, click the video icon.
• To view a video demonstrating the removal and installation of the exterior door handle on a
bench for additional clarity, click the video icon.
• If you experience difficulty removing and/or installing the exterior door handle, you may need to
reset the door handle reinforcement. To view a video that will aid technicians in understanding
how to reset the door handle reinforcement, or to further understand how the exterior
door handle and door reinforcement function, click the video icon.
TECHNICAL INSTRUCTIONS
PAGE 7 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FUSION, MKZ AND FIESTA VEHICLES
NOTE: Videos demonstrating the complete repairs can be found below.
Fusion/MKZ Fiesta
1. Replace all four door latches. For additional information, refer to Workshop Manual (WSM)
Section 501-14.
2. As each old door latch is removed, perform the Door Latch Functionality Bench Test on page 9.
3. When repairs are complete, verify the presence of a child lock in each of the rear door latches.
See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933C
REAR DOOR LATCH
CHILD LOCK
TECHNICAL INSTRUCTIONS
PAGE 8 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FIGURE 10
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933B
DOOR LATCH
BUILD DATE
LOCATION
4. Once the new latches have been installed in the vehicle, record all four date codes of the new latches.
Additionally, capture a picture of the date code of each new door latch (four pictures total) showing
them installed in the vehicle. These pictures will need to be submitted in the SSSC
web questionnaire. See Figure 10.
NOTE: If there is grease or debris covering the door latch build date, use a shop rag to wipe away the
grease prior to taking the picture.
5. The service manager must inspect the vehicle to confirm that repairs were completed. Obtain service
manager sign-off on the repair order. This will be need to be submitted in the SSSC
web questionnaire (image, scan, or PDF).
TECHNICAL INSTRUCTIONS
PAGE 9 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FIGURE 12
1933E
INTERIOR
HANDLE
RELEASE LEVER
2. Turn the door latch on its side, and slide the interior handle release lever to release the latching
mechanism. See Figure 12.
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933D
Door Latch Functionality Bench Test
NOTE: Once the door latches have been removed, perform the Door Latch Functionality Bench Test.
Record the data for use in the SSSC web questionnaire.
NOTE: Video demonstrating the complete Door Latch Functionality Bench Test can be found below.
Rear door latch shown, Front door latch similar.
Bench Test
1. Using a suitable screwdriver, insert and engage the door latch mechanism. See Figure 11.
NOTE: Rear door latch shown, Front door latch similar.
TECHNICAL INSTRUCTIONS
PAGE 10 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
4. Re-engage the latch with the screwdriver. See Figure 14.
5. After the latch has been placed in the latched position, take a second screwdriver and actuate the
exterior handle release lever. See Figure 14.
FIGURE 14
STUD FOR
MISSING NUT
1933G
EXTERIOR
HANDLE
RELEASE LEVER
3. With the interior handle release lever engaged, place screwdriver back in the latch and verify that the
latch releases. See Figure 13.
FIGURE 13
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933F
TECHNICAL INSTRUCTIONS
PAGE 11 OF 11
SAFETY RECALL 20S15-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
6. With the exterior handle release lever engaged, verify that the latch releases. See Figure 15.
FIGURE 15
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1933H
Mobile Service Repair Assessment
Page 1 of 2
Safety Recall 20S15 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Safety Recall 20S15 – Supplement #1
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Safety Recall 20S15 – Supplement #1
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 20S15-S1 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 20S15 – Supplement #1
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 20S15, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before December 22,
2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Version 05-05-21
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-775
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : NOV 17, 2023
NHTSA Recall No. : 23V-775
Manufacturer Recall No. : 20S15
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 45,173
Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2015-2015 FORD FIESTA
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/05/2014 and was taken out
of production on. 01/30/2015.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
198 Fiesta vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the
20S15 remedy part.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : DEC 05, 2014 – JAN 30, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-775 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2016-2016 FORD FUSION
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/13/2014 and was taken out
of production on 7/31/2015 at the Hermosillo plant.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
41,061 Fusion vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the
20S15 remedy part.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : DEC 13, 2014 – JUL 31, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-775 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 3 : 2016-2016 LINCOLN MKZ
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/13/2014 and was taken out
of production on 07/31/2015.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ,
CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories.
3914 MKZ vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the
20S15 remedy part.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : DEC 13, 2014 – JUL 31, 2015
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures. A door latch with a fractured pawl spring tab
typically results in in a “door will not close” condition.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A door latch with a fractured pawl spring tab typically results in a “door will
not close” condition. If the customer is able to latch the door after repeated
attempts to shut the door, there is a potential the door may unlatch while
driving, increasing the risk of injury or a crash.
Description of the Cause : The latch pawl spring tab design is susceptible to cracking and failure in areas
with high ambient temperatures.
Identification of Any Warning
that can Occur :
Difficulty latching a door while closing or a door that rebounds while
attempting to shut it, or repeated efforts needed to engage a broken latch
would be an overt signal to the customer that the latch needs service. A door
that is unlatched while driving may be accompanied by a “door ajar” indicator
light, chime, dome light illumination and/or increased wind noise.
Part 573 Safety Recall Report 23V-775 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name 1 : LAT ASY FRT DR (RH)
Component Description : Door Latch
Component Part Number : AE8A-5421812-B/C
Component Name 2 : LAT ASY FRT DR (LH)
Component Description : Door Latch
Component Part Number : AE8A-5421813-B
Component Name 3 : LAT ASY RR DR (RH)
Component Description : Door Latch
Component Part Number : AE8A-5426412-B
Component Name 4 : LAT ASY RR DR (LH)
Component Description : Door Latch
Component Part Number : AE8A-5426413-B
Supplier Identification :
Component Manufacturer
Name : Kiekert USA, Inc.
Address : 46941 Liberty Drive
Wixom Michigan 48393
Country : United States
Chronology :
On Aug 16, 2023, an issue pertaining to 2016 Ford Fusion door latch concerns was brought to Ford’s Critical
Concern Review Group (CCRG) for review. This issue was identified by Ford’s Trend and Early Warning
Support (TEWS) team and NHTSA Office of Defect Investigations (ODI) for VOQ trends alleging doors failing to
latch and/ or inadvertently opening.
Part 573 Safety Recall Report 23V-775 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
August 2023: Ford’s review of the VOQs with complete VINs revealed that all of the vehicles were built
between April 28, 2015 and May 23, 2015, indicating that the prior clean point for safety recall 20V-177
(20S15) may be incorrect.
September – October 2023: Ford reviewed Production Part Approval Process (PPAP) dates and shipping
records for Fusion, Fiesta and MKZ programs with its supplier to determine the proper clean points. Ford used
this shipment data, estimated stock on hand, and known production volume to identify the time needed to
exhaust the stock of defective door latches.
On October 20, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
As of October 18, 2023, Ford is aware of 14 warranty claims and 39 VOQs between October 8, 2015 and August
21, 2023 relating to door latches failing to latch and/or inadvertently opening from the added suspect
population in North America.
Ford is not aware of any reports of accidents or injury related to this concern.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to inspect the door latch date codes. If any of the
door latch date codes are from the suspect time frame, dealers will replace
all four side door latches. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date
for reimbursement
eligibility is estimated to be December 22, 2023.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
The remedy component was designed with a modified spring pawl tab,
increasing the strength of the tab when exposed to areas of high ambient
temperature and solar loading. Remedy parts are:
Component Name: LAT ASY FRT DR (RH)
Component Description: Door Latch
Component Part Number: AE8A-5421812-BJ/CJ
Component Name: LAT ASY FRT DR (LH)
Component Description: Door Latch
Component Part Number: AE8A-5421813-BJ
Part 573 Safety Recall Report 23V-775 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name: LAT ASY RR DR (RH)
Component Description: Door Latch
Component Part Number: AE8A-5426412-BJ
Component Name: LAT ASY RR DR (LH)
Component Description: Door Latch
Component Part Number: AE8A-5426413-BJ
Identify How/When Recall Condition
was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on November 17, 2023.
Mailing of owner notification letters is expected to begin December 4,
2023 and is expected to be completed by December 11, 2023.
Planned Dealer Notification Date : NOV 17, 2023 – NOV 20, 2023
Planned Owner Notification Date : DEC 04, 2023 – DEC 08, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-775
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company DEC 11, 2023 NHTSA Recall No. : 23V-775 Manufacturer Recall No. : 20S15 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 45,173 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2015-2015 FORD FIESTA
Vehicle Type : LIGHT VEHICLES Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/05/2014 and was taken out of production on. 01/30/2015.
Affected vehicles are or have been previously registered in the following: AL, AR, AZ, CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories. 4007 Fiesta vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the 20S15 remedy part. 3809 of these vehicles were not repaired under 20S15/20V-177 after Ford learned they were produced after the original clean point, and notified the owners that they were included in error. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : DEC 05, 2014 – JAN 30, 2015
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-775 Page 2 Vehicle 2 : 2016-2016 FORD FUSION
Vehicle Type : LIGHT VEHICLES Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/13/2014 and was taken out of production on 7/31/2015 at the Hermosillo plant. Affected vehicles are or have been previously registered in the following: AL, AR, AZ, CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories. 41,061 Fusion vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the 20S15 remedy part. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : DEC 13, 2014 – JUL 31, 2015
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-775 Page 3 Vehicle 3 : 2016-2016 LINCOLN MKZ
Vehicle Type : LIGHT VEHICLES Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 12/13/2014 and was taken out of production on 07/31/2015. Affected vehicles are or have been previously registered in the following: AL, AR, AZ, CA, FL, GA, HI, LA, MS, NM, NV, OK, OR, SC, TX, UT, WA, EMS Fed and other Territories. 3914 MKZ vehicles are affected
Affected vehicles are in a population built prior to the robust clean point for the 20S15 remedy part. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : DEC 13, 2014 – JUL 31, 2015
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The latch pawl spring tab design is susceptible to cracking and failure in areas with high ambient temperatures. A door latch with a fractured pawl spring tab typically results in in a “door will not close” condition.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A door latch with a fractured pawl spring tab typically results in a “door will not close” condition. If the customer is able to latch the door after repeated attempts to shut the door, there is a potential the door may unlatch while driving, increasing the risk of injury or a crash.
Description of the Cause : The latch pawl spring tab design is susceptible to cracking and failure in areas with high ambient temperatures. Identification of Any Warning
that can Occur : Difficulty latching a door while closing or a door that rebounds while attempting to shut it, or repeated efforts needed to engage a broken latch would be an overt signal to the customer that the latch needs service. A door that is unlatched while driving may be accompanied by a “door ajar” indicator light, chime, dome light illumination and/or increased wind noise. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-775 Page 4 Involved Components : Component Name 1 : LAT ASY FRT DR (RH) Component Description : Door Latch
Component Part Number : AE8A-5421812-B/C Component Name 2 : LAT ASY FRT DR (LH) Component Description : Door Latch
Component Part Number : AE8A-5421813-B Component Name 3 : LAT ASY RR DR (RH) Component Description : Door Latch Component Part Number : AE8A-5426412-B Component Name 4 : LAT ASY RR DR (LH) Component Description : Door Latch Component Part Number : AE8A-5426413-B Supplier Identification : Component Manufacturer
Name : Kiekert USA, Inc.
Address : 46941 Liberty Drive
Wixom Michigan 48393 Country : United States Chronology :
On Aug 16, 2023, an issue pertaining to 2016 Ford Fusion door latch concerns was brought to Ford’s Critical Concern Review Group (CCRG) for review. This issue was identified by Ford’s Trend and Early Warning Support (TEWS) team and NHTSA Office of Defect Investigations (ODI) for VOQ trends alleging doors failing to latch and/ or inadvertently opening. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-775 Page 5 August 2023: Ford’s review of the VOQs with complete VINs revealed that all of the vehicles were built between April 28, 2015 and May 23, 2015, indicating that the prior clean point for safety recall 20V-177 (20S15) may be incorrect. September – October 2023: Ford reviewed Production Part Approval Process (PPAP) dates and shipping records for Fusion, Fiesta and MKZ programs with its supplier to determine the proper clean points. Ford used this shipment data, estimated stock on hand, and known production volume to identify the time needed to exhaust the stock of defective door latches.
On October 20, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. On December 8, 2023, Ford’s Field Review Committee approved the re-opening of the population of Ford
Fiesta vehicles produced between December 5, 2014 and January 31, 2015 that had been previously closed. As of October 18, 2023, Ford is aware of 14 warranty claims and 39 VOQs between October 8, 2015 and August 21, 2023 relating to door latches failing to latch and/or inadvertently opening from the added suspect population in North America. Ford is not aware of any reports of accidents or injury related to this concern. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to inspect the door latch date codes. If any of the door latch date codes are from the suspect time frame, dealers will replace all four side door latches. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be December 22, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component was designed with a modified spring pawl tab, increasing the strength of the tab when exposed to areas of high ambient temperature and solar loading. Remedy parts are: Component Name: LAT ASY FRT DR (RH) Component Description: Door Latch Component Part Number: AE8A-5421812-BJ/CJ Component Name: LAT ASY FRT DR (LH) The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-775
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Component Description: Door Latch Component Part Number: AE8A-5421813-BJ Component Name: LAT ASY RR DR (RH) Component Description: Door Latch Component Part Number: AE8A-5426412-BJ Component Name: LAT ASY RR DR (LH) Component Description: Door Latch Component Part Number: AE8A-5426413-BJ
Identify How/When Recall Condition was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on November 17, 2023.
Mailing of owner notification letters is expected to begin December 4, 2023 and is expected to be completed by December 11, 2023.
Planned Dealer Notification Date : NOV 17, 2023 – NOV 20, 2023
Planned Owner Notification Date : DEC 04, 2023 – DEC 08, 2023
* NR – Not Reported

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SEOCONTENT-END