22B48 – Off-Board Charger Controller Module Programming – 2021-2022 Ford Mustang Mach-E & 2022 E-Transit

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 Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 26, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 22B48 – Supplement #1 Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles – Off-Board Charger Controller Module Programming REF: Customer Satisfaction Program 22B48 Dated: June 2, 2023 New! REASON FOR THIS SUPPLEMENT Technical Information: Correction – the OBCC software part number (P/N) is to be LJ98-14G684-AM or greater after programing. PROGRAM TERMS This program will be in effect through June 30, 2024. There is no mileage limit for this program. EXPIRATION DATE This Customer Satisfaction Program has an expiration date of June 30, 2024 to encourage dealers and customers to have this service performed as soon as possible. We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with affected vehicles. This will help minimize the number of vehicles that may not be able to charge at certain charger locations. FSA VIN Lists are expected to be available on June 2, 2023. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2021-2022 Cuautitlan February 24, 2020 through November 4, 2022 E-Transit 2022 Kansas City February 26, 2021 through August 26, 2022 US population of affected vehicles: 17,993. Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant or by Ford Power-Up delivered over-the-air (OTA). Monitor OASIS before opening an RO and/or beginning a repair. REASON FOR THIS PROGRAM Some Mustang Mach-E, and E-Transit battery electric vehicles (BEV) may experience inability to charge at certain charging stations. The customer will receive a charge failure notification on the touch screen panel (SYNC) and the FordPass App or Charge Assist App. The charging station will also report a failure to charge and prompt the customer to disconnect and reconnect; however, when the customer does this, it may fail again.  Copyright 2023 Ford Motor Company SERVICE ACTION Dealers are to reprogram the off-board charger controller (OBCC) module to the latest software level (LJ98-14G684-AM or greater) using the Ford Diagnosis and Repair System (FDRS) scan tool. This service must be performed on all affected vehicles at no charge to the vehicle owner. Participating dealers: To assist vehicle owners to have this repair completed, dealers should: • Arrange for a mobile repair at the owner’s location, or: o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs. • Re-deliver the owner’s vehicle after repairs have been completed. OVER-THE-AIR (OTA) UPDATES (FORD POWER-UP) • In addition to dealers being able to update vehicles using FDRS, Ford has also deployed an OTA software update for Mustang Mach-E vehicles. • NOTE: E-Transit vehicles under this program are not OTA capable. • Before scheduling service for an OTA-capable vehicle, please verify through PTS that the Field Service Action (FSA) is still open (OASIS), and the vehicle has not already received the OTA update. 1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto the vehicle the FSA may still show as open) 2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over the Air Update 60-Day History”, you can determine if an OTA update occurred on the affected module by viewing the “Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.) OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of June 19, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Mustang Mach-E – Owners will be given the option of installing the software update themselves, or they can have their dealer perform the service for them. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Service Repair Assessment Owner Notification Letter – E-Transit Owner Notification Letter – Mach-E Ford Power-Up Owner Instruction – Mach-E Ford Power-Up Software Updates  Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 Customer Satisfaction Program 22B48 Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles Off-Board Charger Controller Module Programming MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level. – Mobile Reprogramming MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s). o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Recommended tools and cleaning supplies: fully charged laptop with most current FDRS software loaded, Vehicle Communication Module II (VCM II), cables, and handheld portable vehicle battery booster. MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. MOBILE REPAIR CLAIMING QUESTIONS Dealers participating in the Remote Experience Program: • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. OASIS ACTIVATION OASIS will be activated on June 2, 2023. • Before scheduling service for an OTA-capable vehicle (Mach-E), verify through PTS that the Field Service Action (FSA) is still open (OASIS). See OVER-THE-AIR (OTA) UPDATES above. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 2, 2023. Owner names and addresses will be available by July 7, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 Customer Satisfaction Program 22B48 Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles Off-Board Charger Controller Module Programming SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 Customer Satisfaction Program 22B48 Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles Off-Board Charger Controller Module Programming CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action.  The FSA number 22B48 is the sub code.  Customer Concern Code (CCC): D15 – HV plug in charging system  Condition Code (CC): 42 – Does Not Operate Properly.  Causal Part Number: 14G672 (OBCC module hardware), Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. • Mobile Repair: o Dealers participating in the Remote Experience Program –  Refer to EFC12071 2023 Remote Experience Program.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 Customer Satisfaction Program 22B48 Certain 2021-2022 Model Year Mustang Mach-E and 2022 Model Year E-Transit Vehicles Off-Board Charger Controller Module Programming LABOR ALLOWANCES Description Labor Operation Labor Time E-Transit: Update OBCC module to the latest software level, LJ98-14G684-AM or greater, using the FDRS scan tool. 22B48B 0.3 Hours Mach-E: Update OBCC module to the latest software level, LJ98-14G684-AM or greater, using the FDRS scan tool. 22B48C 0.4 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 3 CUSTOMER SATISFACTION PROGRAM 22B48-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 CERTAIN 2021-2022 MODEL YEAR MUSTANG MACH-E AND 2022 MODEL YEAR E-TRANSIT VEHICLES VEHICLES — OFF-BOARD CHARGER CONTROLLER MODULE PROGRAMMING SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click Read VIN from Vehicle or manually enter the VIN. NOTE: Available modules are shown on the Left Hand (LH) side of the screen, and available procedures are listed on the Right Hand (RH) side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. 5. From the list on the LH side of the screen, select OBCC. NOTE: The search box can be used to find this module. 6. From the list on the RH side of the screen, select OBCC – Off-Board Charger Controller Software Update. 7. Click RUN. Follow all on-screen instructions carefully. 8. From the list on the RH side of the screen, select Self-Test and click RUN. 9. Click the Run Selected Tests button in the lower right. 10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules. ATTACHMENT III PAGE 2 OF 3 CUSTOMER SATISFACTION PROGRAM 22B48-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 11. Verify the OBCC software installation by selecting the Vehicle Info tab and confirming that the OBCC Software P/N is LJ98-14G684-AM or greater (example: -AN, -AP, etc). See Figure 1. 12. Disconnect the battery charger from the 12V battery once the programming has completed. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make sure scan tool connections are not interrupted during p rogramming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22463A NK48-14G568-AF LJ98-14G684-AM FIGURE 1 ATTACHMENT III PAGE 3 OF 3 CUSTOMER SATISFACTION PROGRAM 22B48-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2023 Recovering a module when programming has resulted in a blank module a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

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