Various SYNC4 Concerns – 2021-2022 Ford Bronco

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NHTSA ID Number: 10233599

Manufacturer Communication Number: TSB 23-2105

Summary

Some 2021-2022 Bronco vehicles may experience at least one of the following symptoms: blank/frozen center display screen, Android Auto Apple Carplay connectivity, checkerboard display and/or Bluetooth connectivity. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been sent via FordeBay Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

 


Model:

FordeBay

2021-2022 Bronco

 

Issue: Some 2021-2022 Bronco vehicles may experience at least one of the following symptoms: blank/frozen center display screen, Android Auto Apple Carplay connectivity, checkerboard display and/or Bluetooth connectivity. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM.

NOTE: The APIM software update that addresses the symptom listed in this article may have been sent via FordeBay Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

  • 2021-2022 Bronco
  • At least one of the following customer symptoms:

 

Parts

Parts To Inspect And Replace Only If Necessary

Service Part NumberQuantityDescription
BAGM-94RH7-800eBayIf NeededBattery

If Needed indicates the part is not mandatory.

 

Service Procedure

NOTE: Ask the customer to bring their spare key fob to assist in the FordeBay Diagnosis and Repair System (FDRS) programming. The time required to complete this procedure will vary depending on several factors including the number of module software updates required, available internet bandwidth, universal serial bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates.

1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC parameter identification (PID). Verify the PID reads 80% or higher. If state of charge (SOC) is less than 80%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the battery monitor sensor (BMS) reset.

(1). If the battery is unable to achieve an 80% SOC then a new battery may be required. Use the Rotunda GRX-3590 or DCA-800 testers to verify if replacement is required. If the battery is replaced, fully recharge the new battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.

2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery state of charge while performing a software update to any module may result in a repeat Restart Required message in the vehicle center screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.

3. Are there any updates available for the GWM, APIM or TCU?

(1). Yes – proceed to Step 4.

(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00.

4. Perform the Module Software Updating Procedures outlined below for the GWM, APIM and TCU. Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates until all available software updates for those modules are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table.

Module Software Updating Procedure

NOTE: Depending on the current software level of the modules, all the following updates may not be required.

The following instructions apply when performing a software update on any of the following modules performed in the following order:

  • 2021 vehicles – GWM, TCU, APIM, GWM, APIM, TCU
  • 2022 vehicles – GWM, APM, TCU

NOTE: If the next update is not showing available, perform a network test and recheck availability.

NOTE: A 32GB or larger universal serial bus (USB) flash drive is required for the GWM, TCU and APIM software updates. USB 3.0 or higher is recommended for faster file transfer.

Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted.

To format the USB flash drive:

  • Right click on the USB flash drive
  • Select Format, select exFAT for the File System
  • Select Default Allocation Size for the Allocation Unit Size

De-selecting Quick Format is not necessary and will result in a lengthier operation.

1. Using the FDRS, begin module programming by selecting the SW Updates tab. Follow all on-screen instructions carefully. Perform the next available update.

2. When prompted, connect the USB flash drive to the FDRS.

3. When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS and connect it to the USB media hub to install the software into the module. When the USB software update begins, the center display screen displays a message stating Do Not Remove USB. The update may take 10 minutes or longer to complete.

NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.

4. When the pop-up stating Restart Required appears on the center display screen:

(1). Turn the ignition off.

(2). Wait for 10 minutes.

(3). Restart the vehicle (key-on vehicle running/ready). The update is still in progress at this time.

NOTE: It may take up to 5 minutes before the center display screen displays Update Successful pop up. After 5 minutes if Update Successful pop up is not shown on the center display screen, remove the USB and select yes on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module).

5. Once the pop up stating Update Successful appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on FDRS indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the FordeBay online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step.

 


2 Affected Products

Vehicle

MAKEMODELYEAR
FORDeBayBRONCO2021-2022

 


1 Associated Document

Manufacturer Communications

23-2105
29 March 2023

MC-10233599-0001.pdf 122.155KB

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Ford SYNC Updates

 

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  • BUY WITH CONFIDENCE: Press Navigation to access navigation functions. lf โ€œInsert Nav SD Card" appears, this means the system doesn't recognize that the new card was inserted. Ensure the card is inserted all the way until it clicks. If for any reason you are not satisfied with your Navigation SD Card, we offer 24-hour, 100% satisfaction customer support services.
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  • โœ…Compatible with LincolneBay Navigation: MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015
  • โœ…2025 A15 Newest System: The map includes the newest expanded coverage of hundreds of cities, counties, and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This fordeBay navigation sd card update is only available for SYNC systems that use SD cards for navigation. This A15 card Updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases.
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2024 Latest Version A15 Navigation SD Card Fits for Ford/Lincoln,Sync USA/Canada,Updated A15 GM5T-19H449-AJ
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  • Fits For FordeBay Models:F150(2013-2015),Super Duty F250/350/450(2013-2016),Explorer(2011-2016),Escape(2013-2015),Expedition(2015),MustangeBay(2015),Transit(2013-2015),Transit Connect(2014-2016),Taurus(2013-2015).
  • Fits For LincolneBay Models:MKC(2015),MKS(2013-2015),MKT(2013-2015),MKX(2011-2016),MKZ(2013-2016),Navigator(2015).
  • Plug and play:You just plug the A15 Navigation SD Card into the truck with space for storage with SD maps and it loads everything on its own.
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2024 A15 Navigation SD Card for Ford & Lincoln, Latest Navigation System Map Update for F-150, Explorer, Escape, Fusion, Edge, MKZ, Includes New Updated Roads USA and Canada - Sync 2 Navigation System
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  • ใ€A15 Navigation SD Cardใ€‘This SD card updates previous versions such as A14, A13, A12, and so on, providing expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. This FordeBay navigation SD card update ensures that users have access to the newest map data, allowing for accurate and up-to-date navigation information.
  • ใ€Easy to Useใ€‘Before replacing the SD card, ensure the engine is OFF at least 10 mintes. Insert the new card (label side up), then turn ON the vehicle. The system will update automaticallyโ€”DO NOT turn off the engine until itโ€™s complete. The update takes about 10-20 minutes, with no additional programming required.
  • ใ€Navigation SD Card Warningใ€‘Do not insert the A15 Sync navigation SD card into non-vehicle devices, as this may damage the map data. Additionally, A15 Navigation SD cards are locked to the first vehicle once inserted and cannot be switched to another vehicle
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  • Compatible with FordeBay Navigation: C-Max (2013-2015), (Edge 2011-2015), Escape (2013-2015), Escape Hybrid (2013-2015), Expedition 2015, Expedition XT 2015, Explorer (2011-2016), F-150 (2013-2015), Fiesta (2014-2015), Flex (2013-2015), Focus (2012-2015), Fusion (2013-2016), MustangeBay 2015, Super Duty(F-250/FF-350/F-450) (2013-2016), Transit (2013-2015), Transit Connect (2014-2016), Taurus(2013-2015).
  • Compatible with LincolneBay Navigation: This 2024 latest maps A15 navigation SD card fits for many LincolneBay Models, include MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016), NAVIGATOR 2015. Latest 2024 version navigation accessories fits for LincolneBay.
  • Note: Please check if the CCPU of FordeBay/LincolneBay SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. โˆš If your FordeBay or LincolneBay has the following textโ€œNavigationโ€ or โ€œInsert Nav SD Cardโ€on the central screen, the our A15 Navigation SD Card can be used. X If โ€œInformationโ€ is displayed, this SD card will not be compatible with your car.
Bestseller No. 7
2025 Latest Version A15 Navigation SD Card Compatible with Ford/Lincoln Sync 2 System Navigation SD Card Map Update USA Canada GPS MAP GM5T-19H449-AJ GM5T19H449AJ The Latest Version of A15 SD Card
  • ONLY for SYNC 2: This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update
  • Preloaded Maps: The card contains updated maps of the entire continental US and Canada for seamless navigation anywhere in North America. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
  • Compatible with FordeBay (2013-2016 Vehicle): C-MAX 2013 - 2015; EDGE 2011 - 2015; ESCAPE 2013 - 2015; ESCAPE HYBRID 2013 - 2015; EXPEDITION 2015; EXPEDITION XT 2015; EXPLORER 2011 - 2016; F-150 2013 - 2015; FIESTA 2014 - 2015; FLEX 2013 - 2015; FOCUS 2012 - 2015; FUSION 2013 - 2016; MUSTANGeBay 2015; SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016; TAURUS 2013 - 2015; TRANSIT 2013 - 2015; TRANSIT CONNECT 2014 - 2016.
  • Please: Your vehicle may require a software update prior to installing this update. For more details please open the 'How to Determine Your Sync Software' file under the 'User Manuals' section of this page.
  • ATTENTION Please: Please confirm that your Navigation SD card is NOT A15 or B15 prior to buying this map update. If A15 or B15 is printed on the SD card found in your vehicle's SD Card slot do not purchase this update
Bestseller No. 8
2024 Latest Version A15 Navigation Updated sd Card GM5T 19H449 AJ Compatible with Ford/Lincoln, sync USA/Canada
  • Navigation update 2024 Version A15 GM5T 19H449 AJ card Compatible with FordeBay & LincolneBay. Card can be used in 50 United States and Canada. Card is Compatible with FordeBay/LincolneBay mod*ls: ( c max 2013-2015), ( Edge 2011-2015), ( Escape 2013-2015), ( Escape hybrid 2013-2015), ( Expedition 2015), (Expedition XT 2015), ( Explorer 2011-2015), ( Taurus 2013-2015), ( Transit 2013-2015), ( Transit connect 2014-2015).
  • Navigation update Card Compatible with FordeBay: f 150 2013-2015), (Super Duty: f 250 / f 350 / f 450 (2013-2015), (Flex 2013-2015), (Fiesta 2014-2015)
  • Gps update SD Card Compatible with FordeBay: Focus 2012-2015), (Fusion 2013-2015), (MustangeBay 2015), ( Taurus 2013-2015), ( Transit 2013-2015)
  • SD Card is Compatible with LincolneBay mod*ls: (Mkc 2015), (Mks 2013-2015), (Mkt 2013-2015), (Mkx 2011-2015), (Mkz 2013-2015), (Navigator 2015).
  • Your vehicle sync syst.m may require to be upda..d to the latest version, prior to installing this card and will ONLY WORK on sync syste.s that use an card for Navi..on.
Bestseller No. 9
A15 Navigation SD Card 2024 GPS Map Update, Latest Version GPS SD Map Card for Ford Lincoln, GM5T-19H449-AJ, USA Canada Maps
  • ใ€Compatible with FordeBayใ€‘C-Max 2013-2015, Edge 2011-2015, Escape/Escape Hybrid 2013-2015, Expedition 2015, Explorer 2011-2015, F-150 2013-2015, Fiesta 2014-2015, Flex 2013-2015, Focus 2012-2015, Fusion 2013-2016, MustangeBay 2015, Super Duty (F-250/F-350/F-450) 2013-2016, Taurus 2013-2015, Transit 2013-2016, Transit Connect 2014-2015.
  • ใ€Compatible with LincolneBayใ€‘MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2013-2016, Navigator 2015.
  • ใ€Map Coverage Areaใ€‘USA & Canada. This map includes expanded coverage in hundreds of cities, counties and metropolitan areas across the 50 United States, Puerto Rico and Canada.
  • ใ€Easy To Installใ€‘Simple plug and play installation. Simply insert the card when the engine is off, then start the engine, and the installation process will automatically initiate. Wait for the screen to display completion once the installation is finished.
  • ใ€Please Noteใ€‘This map update is only for Sync 2 systems. It will not work on Sync 3 or 4. You must have an existing embedded navigation system to use this update.
Bestseller No. 10
Navigation sd Card Fits Ford Lincoln USA Canada- 2025 New Map Updated A15 - GM5T-19H449-AJ
  • 2024 Latest Navigation GPS Maps sd Card A15 newest updated includes New Roads USA and Canada
  • Compatible with FordeBay Navigation: f150 (2013-2015), Super Duty f250/350/450 (2013-2016), Explorer (2011-2016), Escape (2013-2015)
  • Compatible with FordeBay Navigation: Expedition (2015), MustangeBay (2015), Transit (2013-2015), TRANSIT CONNECT (2014 - 2016),Taurus (2013-2015)
  • Compatible with LincolneBay Navigation MKC 2015, MKS (2013-2015), MKT (2013-2015), MKX (2011-2016,) MKZ (2013-2016),NAVIGATOR (2015)

 


Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API


 

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