August 25, 2023 NHTSA CAMPAIGN NUMBER: 23V598000
Rearview Camera Image May Not Display
Loss of the rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 23V598
Manufacturer Ford
Motor Company
Components BACK OVER PREVENTION
Potential Number of Units Affected 169,277
Summary
Ford Motor Company (Ford) is recalling certain 2020-2023 Lincoln Aviator, 2018-2021 Lincoln Navigator, 2022-2023 Ford Transit, and 2021 Ford Bronco vehicles. The rearview camera, or 360-degree view camera if equipped, may not display a rearview image when the vehicle is placed in reverse.
Remedy
Dealers will replace the rearview camera, and update the software and wiring as necessary, free of charge. Owner notification letters are expected to be mailed October 2, 2023. Ford’s number for this recall is 23S48.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Date of submission 2023-08-25
FSA #23S48
23S48 – MULTIPLE VEHICLE LINES WITH DIGITAL REARVIEW CAMERA
Chronology
On May 5, 2023, Ford’s Field Review Committee (FRC) approved Field Service Action (FSA) 23S23 for Explorer, Aviator, and Corsair rear view camera blue screen; at the time the root cause was unknown and the remedy was not defined. Vehicles in this population remained under a Type 1 stop ship. After the approval of this program in FRC, Ford kicked-off several workstreams to understand root cause(s) for this concern.
May-June 2023: Ford and its suppliers worked to perform a deep-dive analysis of the internal camera connector, reviewed IPMB and camera software, and developed testing to replicate the condition on a camera system. In May 2023, Ford and its suppliers were able to reproduce the issue in the vehicle and at a component level. The supplier ran key life testing and Ford developed Highly Accelerated Life Test (HALT) testing to replicate camera concerns in the laboratory environment.
July 2023: Ford and its supplier determined that camera hardware contributed to the blue or blank screen condition when a customer is in a backing event on the Aviator, Explorer, and Corsair vehicle lines and began validation of a hardware remedy. Once Ford determined that hardware root cause(s) affected rear view cameras, a read-across was conducted to determine other vehicle lines with shared camera hardware and to review the field performance of those cameras. Ford CCRG opened an investigation into the other applications sharing this rearview camera design: Navigator, Bronco, and Transit vehicles with 360 view feature, and Transit and Aviator vehicles with High-Definition Rear View Camera feature. These were not previously included in FSA 23S23 or other rear view camera recalls which were focused on software. On July 25, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation pertaining to Aviator, Transit, Bronco, and Navigator vehicles with Magna Zurich Lite IC and Magna Zurich HD cameras not previously included in FSA 23S23 or other rear view camera recalls. The CCRG’s investigation identified elevated warranty rates and/or similar projected rates for this condition on the Navigator, Aviator, 2021 Model Year (MY) Bronco, and Transit 360-degree vehicle lines.
On August 18, 2023, Ford’s field Review Committee reviewed this concern and approved a field action on the Navigator, Aviator, 2021 Model Year Bronco, and Transit 360-degree vehicle lines.
2022-2023 MY Transit vehicles with HD digital rearview cameras and 2022-2023 MY Bronco rear-only cameras have lower warranty rates and Ford continued its investigation to understand the lower warranty rates on these vehicle lines.
For the 2022-23 MY Transit HD vehicles, the CCRG looked at connected vehicle data which showed a higher failure rate for this vehicle line than was reported through warranty repairs. On August 25, 2023, Ford’s Field Review Committee reviewed and approved an amendment to add 2022-23 MY Transit HD vehicles to the field action.
2022-2023 MY Bronco have a statistically significant lower warranty rate indicating that other differences exist and Ford is continuing to investigate. The lower rate coincides with the movement of the camera assembly line to a new assembly plant, and initial component inspections are indicating improved internal connector alignment. Ford will proactively monitor warranty data and continue hardware analysis and testing.
Between April 24, 2018, and August 3, 2023, there have been 3,486 warranty reports alleging occurrence of rear camera blue images or full blue or black screens in the included population. Ford is aware of 2 VOQs related to this concern.
Ford is not aware of any injuries related to this concern. There are 2 allegations of minor crashes due to the loss of rearview image.
11 Affected Products
Vehicles
3 Associated Documents
Recall Acknowledgement
RCAK-23V598-4479.pdf 645.312KB
Miscellaneous Document – Chronology
RMISC-23V598-8079.pdf 30.986KB
Defect Notice 573 Report
RCLRPT-23V598-1280.PDF 219.155KB
Latest Recalls Documents
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-598 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 25, 2023 NHTSA Recall No. : 23V-598 Manufacturer Recall No. : 23S48 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 169,277 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2023 LINCOLN AVIATOR Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 10/19/2018 and was taken out of production on 08/17/2023. This condition affects certain Aviator vehicles equipped with the standard rearview camera; units with the optional 360-degree camera system are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Volume Affected: 7649 Vehicles Production Dates : OCT 19, 2019 – AUG 17, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-598 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2018-2021 LINCOLN NAVIGATOR Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 03/16/2017 and was taken out of production on 12/23/2021. This condition affects certain Navigator vehicles equipped with the 360-degree camera system. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Volume Affected: 70,600 Vehicles Production Dates : MAR 16, 2017 – DEC 23, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2023 FORD TRANSIT Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 02/26/2021 and was taken out of production on 08/17/2023. This condition affects certain Transit vehicles equipped with the 360-degree camera system and vehicles equipped with a digital Rearview Camera System. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Volume Affected: 66,740 Vehicles Production Dates : FEB 26, 2021 – AUG 17, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-598 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2021-2021 FORD BRONCO Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 09/23/2020 and was taken out of production on 12/22/2021. This condition affects certain Bronco vehicles equipped with the optional 360-degree camera system. Units with the standard rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Volume Affected: 24,468 Vehicles Production Dates : SEP 23, 2020 – DEC 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is placed in reverse, or when the 360-degree view is selected and available (during lowspeed operation). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of rear camera image while in reverse increases the risk of a crash. Description of the Cause : Depending on the camera vehicle system, three (3) causal factors can affect rate of defect: camera hardware, wiring retention, and Image Processing Module – B (IPMB) software. Within the camera, fretting corrosion causes tin oxide formation on the internal camera connector due to thermally induced micro-movement between the tin-plated contact surfaces. The rate of tin oxide accumulation in the connector is dependent on environmental factors like temperature and humidity. Additionally, internal connector misalignment may occur during the manufacturing process and lead to permanent contact deformation. Both of these hardware root causes may result in degraded circuit continuity at the rearview camera’s internal coaxial connector resulting in a loss of video frames. Rearview camera circuit integrity may be influenced by the specific vehicle Part 573 Safety Recall Report 23V-598 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 wiring retention strategy. For the Transit vehicle with 360 View feature, when a loss of video frames in the Valeo IMPB occurs during the re-initialization process or when the cameras enter sleep mode during reinitialization process, the IPMB software version IT 18.1 is susceptible to displaying a blue image or a full blue or black screen when the vehicle begins a backing event. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : CMR RR FAC VEH DTCT Component Description : Aviator Digital Rearview Camera Component Part Number : LC5T-19G490-AD Component Name 2 : CMR RR FAC VEH DTCT Component Description : Transit 360 View – Digital Rearview Camera Component Part Number : NK4T-19G490-AA Component Name 3 : CMR RR FAC VEH DTCT Component Description : Transit Digital Rearview Camera Component Part Number : NK4T-19G490-CA Component Name 4 : CMR RR FAC VEH DTCT Component Description : Transit Digital Rearview Camera Component Part Number : NK4T-19G490-DA Component Name 5 : CMR RR FAC VEH DTCT Component Description : Navigator 360 View- Digital Rearview Camera Component Part Number : JL7T-19G490-DB Part 573 Safety Recall Report 23V-598 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : CMR RR FAC VEH DTCT Component Description : Bronco Digital Rearview Camera Component Part Number : M2DT-19G490-BA Component Name 7 : IPMB Software (version IT18.1) Component Description : Transit 360 View IPMB Component Part Number : LB5T-14F017-AY Supplier Identification : Component Manufacturer Name : Magna Address : 2050 Auburn Rd. Auburn Hills Michigan 48236 Country : United States Chronology : See attachment: 2023-08-25 23S48 Chronology. Description of Remedy : Description of Remedy Program : When parts are available, owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the rearview camera replaced. Some Transit vehicles will also receive an Image Processing Module – B (IPMB) software update. Vehicles that do not have robust strain relief on the camera wiring will be updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 30, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available Part 573 Safety Recall Report 23V-598 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The remedy camera (LC5T-19G490-AF for Aviator with Digital Rearview Camera, NK4T-19G490-AB for Transit with 360 View, NK4T-19G490-CD/DD for Transit with Digital Rearview Camera, JL7T-19G490-DD for Navigator, M2DT-19G490-BB for Bronco) will have a gold plated internal connector and improved connector alignment. The Transit vehicles equipped with a 360-degree camera system will receive an IPMB software update (LB5T-14F017-BA) which will prevent a persistent blue or black rearview camera image by triggering a 1.2 second re-initialization of the camera in case a loss of video frames is detected. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on October 2, 2023. Mailing of owner notification letters is expected to begin October 2, 2023, and is expected to be completed by October 6, 2023. Planned Dealer Notification Date : OCT 02, 2023 – OCT 06, 2023 Planned Owner Notification Date : OCT 02, 2023 – OCT 06, 2023 * NR – Not Reported
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