23S50 – Replace the Turbocharger Oil Supply Line – 2023 Ford Explorer

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 28, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S50 Certain 2023 Model Year Explorer Vehicles with 2.3L Engine Replace the turbocharger oil supply line AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2023 Chicago Assembly July 25, 2023 through August 3, 2023 US population of affected vehicles: 10. Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information. REASON FOR THIS SAFETY RECALL Affected vehicles have 2.3L GTDI engines that may have a torn or cut turbocharger oil supply line Oring. A torn or cut turbocharger oil supply line O-ring allows oil to escape and contact hot engine surfaces increasing the risk of an under-hood fire and injury. A low engine oil pressure warning will illuminate after the oil level is reduced sufficiently. If the customer continues to drive the vehicle with low oil pressure, the engine will eventually seize, resulting in loss of motive power which increases the risk of a crash and injury. In Owner Letters mailed to customers, Ford will advise customers to safely park and shut off the engine as promptly as possible upon seeing an oil pressure warning light or if smoke is observed emanating from the engine compartment. Ó Copyright 2023 Ford Motor Company SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the turbocharger oil supply line. This service must be performed on all affected vehicles at no charge to the vehicle owner. To assist vehicle owners to have this repair completed when parts are available, dealers should: o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs • Re-deliver the owner’s vehicle after repairs have been completed. • Pick-up and delivery, and mobile service should be made available for all customers. Refer to the Rental and Claiming sections for further details. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 11, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS • Administrative Information • Labor Allowances and Parts Ordering Information • Technical Instructions • Mobile Service Repair Assessment • Mobile Repair/Vehicle Pickup and Delivery Record • Owner Notification Letters • Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company Administrative Information Page 1 of 3 Safety Recall 23S50 MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level. – Not a Mobile Service Repair OASIS ACTIVATION OASIS will be activated on August 28, 2023 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 28, 2023. Owner names and addresses will be available by September 29, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. BRANDED / SALVAGED TITLE VEHICLES Affected branded/salvaged title vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company Administrative Information Page 2 of 3 Safety Recall 23S50 OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the replacement of the turbocharger oil supply and return lines. RENTAL VEHICLES Rental vehicles are not approved for this program. PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. PICK-UP AND DELIVERY- Non-participating Dealers Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program. • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details. • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation. Ó Copyright 2023 Ford Motor Company Administrative Information Page 3 of 3 Safety Recall 23S50 ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (23S50) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 23S50 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program –  Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.  Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 1 of 2 Safety Recall 23S50 LABOR ALLOWANCES Description Labor Operation Labor Time Repair: Replace turbocharger oil supply line. 23S50B 1.4 Hour(s) Vehicle Pick-up and Delivery Allowance: This allowance is only for non-eligible 2023 Remote Experience Program Dealers. NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired. 23S50PP 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity LB5Z-6K679-A Turbocharger oil supply line 1 1 L1MZ-8620-B Serpentine Stretchy Belt 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 2 of 2 Safety Recall 23S50 REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. TECHNICAL INSTRUCTIONS PAGE 1 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 CERTAIN 2023 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH A 2.3 LITER ENGINE — TURBO OIL SUPPLY LINE REPLACEMENT SERVICE PROCEDURE This procedure is different from the Workshop Manual (WSM). Follow Technical Instructions carefully. NOTICE: The turbocharger compressor vanes can be damaged by even the smallest particles. When removing any turbocharger or engine air intake system component, ensure that no debris enters the system. Failure to do so may result in damage to the turbocharger. NOTICE: Special attention needs to be given to the sealing ports for the oil supply, the oil return, and the coolant tubes, on turbocharged engines. The sealing ports must be totally clean and free from O-ring residue, have no damage to the sealing surface and the tubes to ensure that there are no leaks or repeat repairs. NOTICE: Do not pull the engine appearance cover forward or sideways to remove. Failure to press straight upward on the underside of the cover at the attachment points may result in damage to the cover or engine components. 1. If equipped remove the engine appearance cover. See Figure 1. a. Remove the engine appearance cover nut. b. Place your hand under the engine appearance cover at each grommet location and push straight up to release each grommet from the studs. c. After all of the grommets have been released from the studs, remove the appearance cover from the engine. FIGURE 1 23555A x2 2. Remove the Charge Air Cooler (CAC) Intake Pipe. Follow the WSM procedures in Section 303-12A. TECHNICAL INSTRUCTIONS PAGE 2 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 3. Disconnect the quick release couplings and position aside the hoses. See Figure 2. FIGURE 2 E301548 x2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555D 4. Remove the Air Cleaner. Follow the WSM procedures in Section 303-12A. 5. Loosen the lower air cleaner outlet tube clamp. See Figure 3. E301550 FIGURE 3 23555B TECHNICAL INSTRUCTIONS PAGE 3 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 6. Position aside the air cleaner outlet pipe with the crankcase vent tube still attached. See Figure 4. FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555C AIR CLEANER OUTLET PIPE CRANKCASE VENT TUBE STILL ATTACHED FRONT OF VEHICLE 7. Remove the Air Conditioning (A/C) Compressor Belt. Follow the WSM procedures in Section 303-05A. 8. Disconnect AC Compressor electrical connectors. See Figure 5. FIGURE 5 E293398 x3 E301548 23555E TECHNICAL INSTRUCTIONS PAGE 4 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 9. Remove the A/C compressor bolts and the stud bolts, then position aside the A/C compressor. See Figure 6. E293399 FIGURE 6 x2 E301548 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555F 10. Remove the bolts and the A/C compressor mounting bracket. See Figure 7. E293400 FIGURE 7 x3 E301548 23555G TECHNICAL INSTRUCTIONS PAGE 5 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 11. Remove the turbocharger heat shield lower bolt, the upper nuts, then remove the heat shield. See Figure 8. FIGURE 8 x2 E301548 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555H TECHNICAL INSTRUCTIONS PAGE 6 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 NOTE: Remove the turbocharger oil supply line by routing it around the turbocharger oil return tube. FIGURE 10 23555J 1 2 3 TURBOCHARGER OIL SUPPLY TUBE TURBOCHARGER OIL RETURN TUBE 12. Remove the bolts, then remove and discard the turbocharger oil supply tube. See Figures 9 and 10. NOTE: Turbocharger oil return tube removed for clarity. FIGURE 9 x2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555I TECHNICAL INSTRUCTIONS PAGE 7 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 NOTE: Turbocharger oil return tube removed for clarity. FIGURE 12 x2 23555K 13. Lubricate the O-ring seals with clean engine oil, then install and fully seat the new turbocharger oil supply tube. See Figures 11 and 12. • Torque: 97 lb.in (11 Nm) FIGURE 11 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555L 1 2 3 NEW TURBOCHARGER OIL SUPPLY TUBE TURBOCHARGER OIL RETURN TUBE TECHNICAL INSTRUCTIONS PAGE 8 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 14. Install the turbocharger heat shield, then install and tighten the lower bolt and the upper nuts. See Figure 13. • Torque: Nuts : 39 lb.ft (53 Nm) Bolt : 97 lb.in (11 Nm) FIGURE 13 x2 E301548 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555H TECHNICAL INSTRUCTIONS PAGE 9 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 15. Install the A/C compressor mounting bracket, then install and tighten the bolts in the sequence shown. See Figure 14. • Torque: 35 lb.ft (48 Nm) E293401 FIGURE 14 2 1 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555M 16. Install the A/C compressor, then install and tighten the A/C compressor bolt and the studbolts. See Figure 15. • Torque: 18 lb.ft (25 Nm) E293399 FIGURE 15 x2 E301548 23555F TECHNICAL INSTRUCTIONS PAGE 10 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 17. Connect the electrical connectors and the wire harness retainers.. See Figure 16. FIGURE 16 E293398 x3 E301548 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555E 18. Install the A/C Compressor Belt. Follow the WSM procedures in Section 303-05A. 19. Position back the air cleaner outlet pipe with the crankcase vent tube still attached. See Figure 17. FIGURE 17 23555N AIR CLEANER OUTLET PIPE FRONT OF VEHICLE TECHNICAL INSTRUCTIONS PAGE 11 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 20. Install the air cleaner outlet hose and tighten the clamp. See Figure 18. • Torque: 42 lb.in (4.8 Nm) E301550 FIGURE 18 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555B 21. Install the Air Cleaner. Follow the WSM procedures in Section 303-12A. 22. Connect the hoses quick release couplings. See Figure 19. FIGURE 19 E301548 x2 23555D TECHNICAL INSTRUCTIONS PAGE 12 OF 12 SAFETY RECALL 23S50 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 FIGURE 20 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 23555O x2 23. Install the Charge Air Cooler (CAC) Intake Pipe. Follow the WSM procedures in Section 303-12A. NOTE: Lubricating the grommets with silicone grease will aid in the installation of the engine appearance cover, and any future removal and installation of the cover. 24. If equipped install the engine appearance cover. See Figure 20. a. Lubricate each grommet with silicone grease. Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound / XG-3-A (ESA-M1C200-A) (ESE-M1C171-A) b. Position the engine appearance cover onto engine with the grommet aligned with the studs. c. Press down on the engine appearance cover at each grommet location to attach the grommets onto the studs and install the nuts. 25. Check the engine oil level and fill as needed. Follow the WSM procedures in Section 303-01A. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Mobile Service Repair Assessment Page 1 of 2 Recall 23S50 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Page 2 of 2 Recall 23S50 – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre-Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle Pick-Up and Delivery Repair Record Page 1 of 1 23S50 VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Pick-up and/or delivery service As outlined below for the 23S50 Field Service Action program. ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 05-05-21 Ford Motor Company Recall Reimbursement Plan for 23S50 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S50, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before September 29, 2024. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the Agency. Version 05-05-21 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty repair did not correct the problem related to the recall Version 05-05-21 Failure to submit all the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-597 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 25, 2023 NHTSA Recall No. : 23V-597 Manufacturer Recall No. : 23S50 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 10 Estimated percentage with defect : 50 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. The Ford process is capable of tracing engine production to the vehicle in which the engine is installed. Affected vehicles are equipped with 2.3L GTDI engines. 10 Explorer vehicles are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 25, 2023 – AUG 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicles have 2.3L GTDI engines that may have a torn or cut turbocharger oil supply line o-ring. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A torn or cut turbocharger oil supply line o-ring allows oil to escape and contact hot engine surfaces increasing the risk of an underhood fire and injury. A low engine oil pressure warning will illuminate after the oil level is Part 573 Safety Recall Report 23V-597 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 reduced sufficiently. If the customer continues to drive the vehicle with low oil pressure, the engine will eventually seize, resulting in loss of motive power which increases the risk of a crash and injury. Description of the Cause : Ford reused turbo oil supply lines that had the o-ring replaced. Some of the orings on the reused turbo oil supply lines were damaged or unseated during the replacement process. Identification of Any Warning that can Occur : The customer may notice smoke and a low engine oil pressure warning will illuminate after the oil level is reduced sufficiently. In Owner Letters mailed to customers, Ford will advise customers to safely park and shut off the engine as promptly as possible upon seeing an oil pressure warning light or if smoke is observed emanating from the engine compartment. Involved Components : Component Name 1 : Oil Supply Line Component Description : Oil Supply Line Assembly Component Part Number : LB5E-6K679-AD Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Road Dearborn Michigan 48126 Country : United States Chronology : On July 30, 2023, Ford’s Chicago Assembly Plant (CAP) identified oil leaking at the turbo oil supply line to cylinder block interface on a 2023 Explorer with 2.3L GTDI engine. CAP determined the leak was the result of a cut o-ring installed by Ford’s Cleveland Engine Plant (CEP). On August 6, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation pertaining to this issue. CEP reviewed their manufacturing records and determined the suspect population has a distinct torque runPart 573 Safety Recall Report 23V-597 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 down signature. CEP identified 36 total suspect 2.3L GTDI engines from a review of the torque rundown signatures. Ford’s CCRG determined that 10 vehicles with suspect engines were shipped to dealers without inspection or repair, and the other 26 engines were contained at CEP or CAP. There are no warranty or field reports associated with turbo supply line oil leaks on 2023 Explorers. On August 18, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of fire, accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the turbo oil supply line assembly replaced. There will be no charge for this service. In Owner Letters mailed to customers, Ford will advise customers to safely park and shut off the engine as promptly as possible upon seeing an oil pressure warning light or if smoke is observed emanating from the engine compartment. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is expected to be August 25, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : A new turbo oil supply line assembly (part number LB5E-6K679-AD) including a new o-ring will be installed. Identify How/When Recall Condition was Corrected in Production : This issue occurred in the rework area of the engine plant. The use of reworked turbo oil supply lines is no longer allowed. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 25, 2023. Mailing of owner notification letters is expected to begin September 11, 2023 and is expected to be completed by September 15, 2023. Planned Dealer Notification Date : AUG 25, 2023 – AUG 25, 2023 Planned Owner Notification Date : SEP 11, 2023 – SEP 15, 2023 * NR – Not Reported

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1 of 4 A/1/000001 /1 Ford Motor Company Ford Customer Sel’Vlce Division P. 0. Box 1904 Dearborn, Michigan 48121 1904 I 111111 11111 11111 11111 lllll lllll lllll 1111111111 11111 11111 1111111111111 771046842114 A/1 /000001 /1 11’• 11111111111 .,.1 •In lhl 11,1 lh •111 .1,1 hll 11II h•’ ml •I• 111, JOHN A. SAMPLE September 2023 123 SAMPLE ST SAMPLE CITY, Ml 12345-6789 ***IMPORTANT SAFETY RECALL*** Safety Recall Notice 23S50 I NHTSA Recall 23V597 2023 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What is the risk? What will Ford and your dealer do? How long will it take? What should you do On your vehicle, the turbocharger oil supply line may be damaged. A damaged turbocharger oil supply line that allows oil to escape and contact hot engine surfaces increasing the risk of an under-hood fire and injury. A low engine oil pressure warning will illuminate after the oil level is reduced sufficiently. If you continue to drive the vehicle with low oil pressure, the engine will eventually seize, resulting in loss of motive power which increases the risk of a crash and injury Ford Motor Company has authorized your dealer to replace the turbocharger oil supply line free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. You should safely park and shut off the engine as promptly as possible upon seeing an oil pressure warning light or if smoke is observed emanating from the engine compartment. Please call your dealer without delay and request a service date for Recall 23S50. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2023 Ford Motor Company 00960 23S50 PA/DTB123S501 What should you do (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for services related to the replacement of the turbocharger oil supply and return line. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday from 7:00 AM – 5:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V597. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 00960 23S50 PA/DTB123S501 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 23S50 / Campaña 23V597 de la NHTSA 2023 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, la tubería de abastecimiento de aceite del turbocargador podría estar dañada. ¿Qué riesgo existe? Una tubería de abastecimiento de aceite del turbocargador dañada permite que escape aceite y que exista contacto con las superficies calientes del motor, lo que aumenta el riesgo de que se produzca un incendio bajo el cofre y de sufrir lesiones. Una alerta de baja presión de aceite del motor se encenderá después de que el nivel de aceite se haya reducido lo suficiente. Si continúa conduciendo el vehículo con baja presión de aceite, el motor, a la larga, se agarrotará y generará una pérdida de potencia motriz, lo cual aumenta el riesgo de accidente y de sufrir lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la tubería de abastecimiento de aceite del turbocargador sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Debe estacionar de forma segura y apagar el motor lo antes posible al ver una luz de alerta de presión de aceite o si se observa humo que emana del compartimiento del motor. Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 23S50. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. 3 of 4 A/3/000001/1 00960 23S50 PA/DTB123S501 Septiembre de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀂􀀆􀀈􀀊􀀆􀀄􀀃􀀃􀀆􀀭 771046842114 A/3/000001/1 􀀰􀀰􀀯􀀮􀀯􀀯􀀯􀀰􀀮􀀮􀀮􀀱􀀱􀀯􀀰􀀮􀀰􀀮􀀯􀀮􀀱􀀮􀀮􀀱􀀱􀀰􀀯􀀯􀀯􀀰􀀯􀀱􀀱􀀰􀀮􀀰􀀮􀀮􀀮􀀯􀀮􀀱􀀱􀀰􀀱􀀱􀀮􀀮􀀯􀀯􀀱􀀰􀀮􀀯􀀰􀀰􀀰􀀯􀀮􀀱􀀮􀀱􀀯􀀯􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se proporcionarán reembolsos por servicios relacionados con el reemplazo de la tubería de abastecimiento y retorno de aceite del turbocargador. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V597de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 00960 23S50 PA/DTB123S501 © Copyright 2023 Ford, División de Servicio al Cliente

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