23S44 – Transmission Assembly Replacement – 2023 Ford Bronco

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 4, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE RECOMMENDED DEMOSTRATION / DELIVERY HOLD Safety Recall 23S44 Certain 2023 Model Year Bronco Vehicles Equipped With 10R60 Speed Automatic Transmission Transmission Assembly Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2023 Michigan February 17, 2023 through March 30, 2023 U.S. population of affected vehicles: 2. Affected vehicles are identified in OASIS and FSA VIN Lists. Note: The total vehicle population for Safety Recall 23S44 contains only two (2) vehicles. REASON FOR THIS SAFETY RECALL In all of the affected vehicles, the transmission might contain debris from an abutment cup damaged during the transmission assembly process. Debris from a damaged abutment cup inside the transmission could migrate into a position that can prevent the parking pawl from fully engaging. This may result in unintended vehicle movement, increasing the risk of a crash. SERVICE ACTION Dealers are to replace the 10R60 Automatic Transmission. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of August 21, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS • Administrative Information • Labor Allowances and Parts Ordering Information • Technical Instructions • Mobile Service Repair Assessment • Vehicle Pickup and Delivery Record • Owner Notification Letter Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company Administrative Information Page 1 of 3 Safety Recall 23S44 MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level. – Not a Mobile Service Repair OASIS ACTIVATION OASIS will be activated on August 4, 2023. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 4, 2023. Owner names and addresses will be available by September 8, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES • The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. BRANDED / SALVAGED TITLE VEHICLES Affected branded / salvaged title vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Ó Copyright 2023 Ford Motor Company Administrative Information Page 2 of 3 Safety Recall 23S44 OWNER REFUNDS (Continued) • Refunds will only be provided for the cost associated with replacement of the 10R60 Automatic transmission. RENTAL VEHICLES Rental vehicles are approved for this program. Dealers are pre-approved for up to 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC via the SSSC Web Contact Site. PICK-UP AND DELIVERY- Participating Dealers Dealers participating in the Remote Experience Program: • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. PICK-UP AND DELIVERY- Non-participating Dealers Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program. • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details. • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation. ALTERNATIVE TRANSPORTATION If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24). • Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios. • Any amount over the cost-per-day limits will be the customer’s responsibility. • The customer will need to pay upfront and provide proof of payment to the dealer. • Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer. Examples of alternative transportation: • Taxi • Public Transportation – Subway, Train, or Bus • Rideshare alternatives (Uber, Lyft, etc.) ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. Ó Copyright 2023 Ford Motor Company Administrative Information Page 3 of 3 Safety Recall 23S44 ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (Continued) • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles. • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 23S44 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 23S44 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Pickup & Delivery: o Dealers participating in the Remote Experience Program –  Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. o Dealers NOT participating in the Remote Experience Program –  Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.  Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. • Parts Handling Allowance: A parts handling allowance is being provided, unless otherwise notified by the Company or as provided by state law, in addition to the dealer cost of the 10R60 Transmission Assembly. To claim the allowance, enter $330.00 as HANDLG in the Misc. Expense area of the claim form. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 1 of 2 Safety Recall 23S44 LABOR ALLOWANCES Description Labor Operation Labor Time 10R60 Transmission Replacement – Vehicles equipped WITH-OUT Stabilizer Bar Disconnect. • Includes Time To Flush Transmission Coolers. • If proper flushing equipment is not available, replace transmission Fluid Cooler/Coolers and Cooler Bypass Valve (If equipped) MT23S44B Up to 12.7 Hour(s) Vehicle Pick-up and Delivery Allowance: This allowance is only for non-eligible 2023 Remote Experience Program Dealers. NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSAs repaired. 23S44PP 0.5 Hour PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity *-7000-* 10R60 Transmission Assembly (Vehicle specific part number – Refer to parts catalog) 1 1 *-7A095-* Transmission Oil Cooler Assembly (Vehicle specific part number – Refer to parts catalog) If Needed *-7H322-* Transmission Fluid Cooler Bypass Valve Assembly (If equipped) If Needed NOTE: Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. NOTE: For additional required miscellaneous parts, such as gaskets, fasteners, seals, fluids, etc.. Enter the vehicle identification number (VIN), in Professional Technician System (PTS), refer to the correct Workshop Manual (WSM) Section 307-01 for service procedures and parts catalog for the 10R60 Transmission replacement. NOTE: Follow WSM Section 307-02 to flush and clean transmissions components per specifications. If Dealer equipment is not available to flush transmission components, replace the transmission cooler/coolers or bypass valve assembly (if equipped). DEALER PRICE For the latest prices, refer to DOES II. HANDLING ALLOWANCE An allowance of $330.00 per repair is being provided unless otherwise notified by the Company or as provided by state law, in addition to the dealer cost of the 10R60 Automatic Transmission assembly. Ó Copyright 2023 Ford Motor Company Labor Allowances and Parts Ordering Information Page 2 of 2 Safety Recall 23S44 PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. TECHINCAL INSTRUCTIONS PAGE 1 OF 1 SAFETY RECALL 23S44 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2023 CERTAIN 2023 MODEL YEAR BRONCO EQUIPPED WITH 10R60 TRANSMISSION — TRANSMISSION REPLACEMENT SERVICE PROCEDURE NOTE: The transmission cooling system (cooler and lines) MUST be flushed every time the transmission is overhauled or replaced in order to minimize the likelihood of repeat repairs. It is mandatory that proper equipment and procedures be followed when flushing coolers/lines. NOTE: If proper flushing equipment is not available, replace transmission Fluid Cooler/Coolers and If Equipped – the Bypass Valve per Workshop Manual (WSM) Section 307-02. 1. Replace the Transmission Assembly. Please follow WSM procedures in Section 307-01 for vehicles equipped with the 2.3L Engine and 10-Speed Automatic Transmission -10R60. • While replacing the transmission the cooling system must by flushed. Please follow WSM procedures in Section 307-02. For Transmission fluid Cooler – Backflushing and Cleaning. . NOTE: Fill the Transmission Fluid Level per WSM specifications. Mobile Service Repair Assessment Page 1 of 2 Customer Satisfaction Program 23S44 Mobile Service Repair Assessment Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility. Dealer Bulletin Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not a Mobile Service Repair Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery. – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Mobile Service Repair Assessment Page 2 of 2 Customer Satisfaction Program 23S44 – Enhanced Mobile Service • A two-person process is required anytime a procedure requires work under the vehicle • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre-Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not a Mobile Service Repair • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater than 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle Pick-Up and Delivery Repair Record Page 1 of 1 Customer Satisfaction Program 23S44 VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received: ☐ Pick-up and/or delivery service As outlined below for the 23S44 Field Service Action program. ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-546 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : AUG 03, 2023 NHTSA Recall No. : 23V-546 Manufacturer Recall No. : 23S44 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. The Ford process is capable of tracing automatic transmission production to the vehicle in which the automatic transmission is installed. Affected vehicles have a transmission abutment cup that may have been damaged during assembly. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. Two (2) 2023 Model Year Ford Bronco vehicles are affected. Production Dates : FEB 17, 2023 – MAR 30, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicles are built with a transmission abutment cup that may be cracked. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle which does not have the parking pawl fully engaged may result in unintended vehicle movement, increasing the risk of a crash. Description of the Cause : During the transmission assembly process, the operator may have misaligned the abutment cup, which acts as a mechanical guide to the park pawl and park gear engagement. When the transmission retention shaft pin was inserted, it Part 573 Safety Recall Report 23V-546 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 may have contacted and caused damage to the abutment cup. This damage has the potential to cause debris which could migrate into a position that can prevent the parking pawl from fully engaging. Identification of Any Warning that can Occur : The customer may hear a noise from the transmission. Additionally, a check engine light may illuminate. Involved Components : Component Name 1 : Transmission Component Description : 10-Speed Automatic Transmission Component Part Number : MB3P-7000-BD Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : June – July 2023 On June 22, 2023, an issue pertaining to a damaged abutment cup in an automatic transmission was brought to Ford’s Critical Concern Review Group (CCRG) for review. On June 1, 2023, a dealer submitted a warranty claim for a 2023 F-150 with 3,641 miles where the customer stated the vehicle rolled while in park. Upon receipt of the warranty report, Ford Manufacturing Engineering requested return of the transmission to conduct a teardown analysis to determine the root cause of the roll in park concern. On June 15, 2023, tear-down analysis performed by transmission plant personnel found that the transmission abutment cup was damaged. After identifying the damaged abutment cup, Ford Manufacturing Engineering reviewed the pin to abutment cup press curve for the torn-down transmission returned through warranty (‘warranty transmission”). The press curve from the warranty transmission showed a distinctive signature. Ford Manufacturing Engineering then conducted a review of the pin to abutment cup press curves for 10R transmissions built at the transmission plant using the same process to evaluate pin to abutment cup press curves. Suspect transmissions were then traced by serial number to specific vehicle VINs. Attempts to contact the two (2) customers to inspect their vehicles were unsuccessful. Part 573 Safety Recall Report 23V-546 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 As of July 26, 2023, Ford is aware of one (1) warranty report that is responsive to this issue, received June 1, 2023. On July 27, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the transmission replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be September 8, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The automatic transmission (MB3P-7000-BD) will be replaced. The replacement parts will have an undamaged abutment cup. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on August 4, 2023. Mailing of owner notification letters is expected to begin August 21, 2023 and is expected to be completed by August 25, 2023. Planned Dealer Notification Date : AUG 04, 2023 – AUG 04, 2023 Planned Owner Notification Date : AUG 21, 2023 – AUG 25, 2023 * NR – Not Reported

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August 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121-1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 23S44 / NHTSA Recall 23V546 Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may have sustained transmission park system damage, caused by a crack in the transmission abutment cup during assembly. The transmission might contain debris from a damaged abutment cup during the transmission assembly process. Debris from a damaged abutment cup inside the transmission could prevent the transmission from achieving park by blocking the park pawl from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to “PARK.” What is the risk? Loss of the ability to secure the park pawl could result in unintended vehicle movement, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace your transmission free of charge (parts and labor). How long will it take? The time needed for this repair is less than two days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 23S44. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2023 Ford Motor Company 23S44_PA/DTB123S441 􀀁􀀁 􀀁 FCSD,001,038132,FDDA,,23S44_PA,771040241354,000001,Y,N,N,N,N 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀂􀀆􀀂􀀄􀀆􀀃􀀅􀀇􀀆􀀭 771040241354 A/1/000001/1 􀀯􀀰􀀮􀀰􀀮􀀱􀀰􀀱􀀯􀀰􀀯􀀯􀀰􀀮􀀱􀀱􀀰􀀰􀀯􀀮􀀰􀀮􀀰􀀱􀀰􀀮􀀯􀀰􀀯􀀰􀀰􀀯􀀰􀀮􀀱􀀯􀀱􀀰􀀯􀀯􀀰􀀱􀀰􀀱􀀱􀀰􀀰􀀯􀀱􀀰􀀰􀀰􀀰􀀯􀀱􀀯􀀱􀀮􀀱􀀮􀀯􀀮􀀱􀀮􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the replacement of the Transmission Assembly. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V546. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 23S44_PA/DTB123S441 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 23S44 / Campaña 23V546 de la NHTSA Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo podría presentar daño sostenido en el sistema de estacionamiento de la transmisión causado por una fisura en la copa de apoyo de la transmisión durante el ensamble. La transmisión podría contener residuos de una copa de apoyo dañado durante el proceso de ensamble de la transmisión. Los residuos de una copa de apoyo dañada en el interior de la transmisión podrían impedir que la transmisión logre el estacionamiento al bloquear el trinquete de estacionamiento y no dejar que el engrane se acople en estacionamiento, a pesar de que la posición del cambiador de velocidades indique que el vehículo ha sido cambiado a “ESTACIONAMIENTO”. ¿Qué riesgo existe? La pérdida de la capacidad de asegurar el trinquete de estacionamiento podría ocasionar un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar su transmisión sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será de menos de dos días. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 23S44. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 23S44_PA/DTB123S441 Agosto de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2023 Ford, División de Servicio al Cliente FCSD,001,038132,FDDA,,23S44_PA,771040241354,000001,N,N,N,N,N 􀀭􀀉􀀉􀀃􀀂􀀆􀀂􀀄􀀆􀀃􀀅􀀇􀀆􀀭 771040241354 A/3/000001/1 􀀯􀀰􀀮􀀰􀀮􀀱􀀰􀀱􀀯􀀰􀀯􀀯􀀰􀀮􀀱􀀱􀀰􀀰􀀯􀀮􀀰􀀮􀀰􀀱􀀰􀀮􀀯􀀰􀀯􀀰􀀰􀀯􀀰􀀮􀀱􀀯􀀱􀀰􀀯􀀯􀀰􀀱􀀰􀀱􀀱􀀰􀀰􀀯􀀱􀀰􀀰􀀰􀀰􀀯􀀱􀀯􀀱􀀮􀀱􀀮􀀯􀀮􀀱􀀮􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del ensamble de la transmisión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V546 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 23S44_PA/DTB123S441 © Copyright 2023 Ford, División de Servicio al Cliente

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