Compliance Recall 23C05 Accessory Protocol Interface Module Software Update – 2021-2022 Ford Bronco

SEOCONTENT-START

April 2023
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02600
23C05 NP/DTB123C051
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
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© Copyright 2023 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C05 / NHTSA Recall 23V-165
2021 Bronco
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 111 Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that you previously had Ford Compliance Recall 22C27
performed to update the software in your vehicle’s SYNC screen. However,
when the update was performed, the updated version of software was not
available to be installed. Ford Motor Company wants to ensure the software
in your vehicle is updated to the correct level.
Ford Compliance Recall 22C27 addressed when the rearview camera image
may continue to be displayed after completing a backing event in 4 Low
mode. The rearview camera and image display function properly throughout
the duration of a backing event, and properly cease when the backing event
ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10
mph). A black or blue screen is then displayed rather than the expected
SYNC screen. If the vehicle decelerates to 5 mph, the rearview camera
image may reappear on the SYNC screen with no input from the driver.
What is the risk? The reappearance of the rearview camera image may distract the driver,
increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working to complete the software needed for this
repair. When software becomes available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (Software and labor). Software is anticipated to
be available 2nd Quarter 2023.
02600
23C05 NP/DTB123C051
What should you do? When the software is available, Ford Motor Company will send a letter to
inform you that the software is available and to contact your dealer to
schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. When software is available, you should contact your dealer
for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V-165.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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23C05 NP/DTB123C051
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Cumplimiento Aviso de Campaña 23C05 / Campaña 23V-165 de la NHTSA
2021 Bronco
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 111, Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros se indica que usted realizó anteriormente la campaña de
cumplimiento 22C27 de Ford para actualizar el software de la pantalla SYNC
de su vehículo. Sin embargo, cuando se realizó la actualización, la versión más
actualizada del software no estaba disponible para su instalación. Ford Motor
Company desea asegurarse de que el software de su vehículo esté actualizado
al nivel correcto.
La Campaña de cumplimiento 22C27 de Ford aborda el problema que se
produce cuando la imagen de la cámara trasera se puede continuar mostrando
después de finalizar un evento de retroceso en el modo 4 Baja. La función de la
cámara trasera y la pantalla con la imagen funcionan correctamente durante la
duración de un evento de retroceso y deja de aparecer correctamente cuando
el evento de retroceso finaliza (el vehículo se coloca en una marcha hacia
adelante y la velocidad del vehículo supera los 10 mph). A continuación,
aparece una pantalla negra o azul en lugar de la pantalla SYNC esperada. Si el
vehículo desacelera a 5 mph, la imagen de la cámara trasera puede volver a
aparecer en la pantalla SYNC, sin ninguna acción del conductor.
¿Qué riesgo existe? La reaparición de la imagen de la cámara trasera podría distraer al conductor,
lo cual aumenta el riesgo de choque.
Abril de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
4 of 4
A/4/000001/1
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23C05 NP/DTB123C051
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company está trabajando para completar el software necesario
para llevar a cabo esta reparación. Cuando el software esté disponible, Ford
Motor Company le notificará mediante correo para programar una cita de
servicio con su concesionario y así realizar las reparaciones sin costo alguno
(software y mano de obra). Se prevé que el software estará disponible el 2do
trimestre de 2023.
¿Qué debe hacer? Cuando el software esté disponible, Ford Motor Company le enviará una carta
para informarle la disponibilidad de este y solicitarle que se comunique con su
distribuidor a fin de programar la reparación.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo. Cuando el software se encuentre disponible, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V-165 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del mismo
al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2023 Ford, División de Servicio al Cliente

**************************************************************************************************************

March 2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C05 / NHTSA Recall 23V165
2021 Bronco
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that certain 2021-2022 Ford Bronco vehicles, with the VIN shown
above, fail to conform to Federal Motor Vehicle Safety Standard No.111, “Rear Visibility”.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that you previously had Ford Compliance Recall 22C27
performed to update the software in your vehicle’s SYNC screen. However,
when the update was performed, the updated version of the software was not
available to be installed. Ford Motor Company wants to ensure the software in
your vehicle is updated to the correct level.
Ford Compliance Recall 22C27 addressed when the rearview camera image
may continue to be displayed after completing a backing event in 4 Low mode.
The rearview camera and image display function properly throughout the
duration of a backing event, and properly cease when the backing event ends
(the vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A
black or blue screen is then displayed rather than the expected SYNC screen. If
the vehicle decelerates to 5 mph, the rearview camera image may reappear on
the SYNC screen with no input from the driver.
What is the risk? The reappearance of the rearview camera image may distract the driver,
increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has released software for 23C05. Your vehicle is capable
of Ford Software Updates.
When Automatic Updates are turned ON (standard from the factory), the
software will be downloaded to your vehicle over a private Wi-Fi network or
through your vehicle’s modem through the cellular network. The software
installation will happen after the download.
Note: Refer to ford.com/support for further information on your Ford Software
Updates system.
Should the software fail to load or install properly, Ford has authorized your
dealer to install 23C05 software free of charge (parts and labor) under the terms
of this program.
How long will it take? Software installation estimated time is 4 hours. If you prefer to go to your dealer
for the software update, the time needed for this repair is less than one-half
day. However, due to service scheduling requirements, your dealer may need
your vehicle for a longer period of time.
What should you do? For your convenience, Ford is encouraging you to update your vehicle’s
software using Ford Software Update capabilities. By utilizing this option, you
should not need to take your vehicle to your dealer unless you’re unable to
successfully perform the update.
To complete this software update you only need to turn the vehicle on if
automatic updates are on. You can look for icons on the in-vehicle screen, as
well as see the progress of the update on your FordPass app or Owner website.
If you choose to have your dealer install this software, please call your dealer to
schedule a service appointment for Recall 23C05. Provide the dealer with your
VIN, which is printed near your name at the beginning of this letter.
© Copyright 2024 Ford Motor Company
02600
23C05 S1/DTB1A3C051
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Ford has not issued instructions to stop driving your vehicle under this
compliance recall.
If you do not already have a servicing dealer, you can access ford.com/support
for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed on
a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through the
App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available upon
request through participating dealers. Your dealer will pick up your vehicle and
return it with the repair completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be
provided for services related to SYNC module reprogramming. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer.
Refund requests may also be sent directly to Ford Motor Company. To request
your refund from Ford, send the refund request with all required documentation,
including your original repair receipt (no photocopies), to Ford Motor Company
at PO Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to
this address may take up to 60 days to process. Your original receipt will be
returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and
documentation requirements may be obtained by contacting the Ford Customer
Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is ford.com/support.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford
Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time
or without charge, you may write the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or
call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall
23V165
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
02600
23C05 S1/DTB1A3C051
2 of 4
A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de cumplimiento 23C05 / Campaña 23V165 de la NHTSA
2021 Bronco
Este aviso se aplica al vehículo, número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los
EE. UU.
Ford Motor Company ha determinado que algunos vehículos Ford Bronco 2021-2022, con el VIN que aparece
más arriba, no cumple con la norma federal de seguridad para vehículos de motor n.° 111, “Visibilidad trasera”.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros se indica que usted realizó anteriormente la campaña de
cumplimiento 22C27 de Ford para actualizar el software de la pantalla SYNC de su
vehículo. Sin embargo, cuando se realizó la actualización, la versión más actualizada
del software no estaba disponible para su instalación. Ford Motor Company desea
asegurarse de que el software de su vehículo esté actualizado al nivel correcto.
La campaña de cumplimiento 22C27 de Ford aborda el problema que se produce
cuando la imagen de la cámara trasera se puede continuar mostrando después de
finalizar un evento de retroceso en el modo Bajo 4. La función de la cámara trasera y la
pantalla con la imagen funcionan correctamente mientras dure un evento de retroceso
y deja de aparecer correctamente cuando el evento de retroceso finaliza (el vehículo
se coloca en una marcha hacia adelante y la velocidad del vehículo supera las 10
mph). A continuación, aparece una pantalla negra o azul en vez de la pantalla SYNC
esperada. Si el vehículo desacelera a 5 mph, la imagen de la cámara trasera puede
volver a aparecer en la pantalla SYNC sin que el conductor tenga que hacer algo.
¿Qué riesgo existe? La reaparición de la imagen de la cámara trasera podría distraer al conductor, lo cual
aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha lanzado el software para 23C05. El vehículo tiene la
capacidad de recibir actualizaciones del software de Ford.
Cuando Actualizaciones automáticas esté activado (estándar de fábrica), el software
se descargará en el vehículo a través de una red Wi-Fi privada o mediante el módem
del vehículo, a través de la red celular. La instalación del software se producirá
después de la descarga.
Nota: Consulte ford.com/support para obtener información adicional sobre el sistema
de actualizaciones del software de Ford.
Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su
distribuidor a instalar el software de 23C05 sin costo alguno (piezas y mano de obra),
conforme a los términos de este programa.
¿Cuánto tiempo
tomará?
El tiempo estimado de instalación del software es de 4 horas. Si prefiere ir al
distribuidor para realizar la actualización del software, el tiempo necesario para esta
reparación será de menos de medio día. Sin embargo, debido a los requisitos de
planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? Para su conveniencia, Ford recomienda que actualice usted mismo el software del
vehículo con las capacidades de actualización del software de Ford. Al utilizar esta
opción, no será necesario que lleve el vehículo al distribuidor, a menos que no pueda
realizar correctamente la actualización.
Para llevar a cabo esta actualización de software, solo debe activar el vehículo si están
activadas las actualizaciones automáticas. Puede buscar iconos en la pantalla del
vehículo, así como también ver el progreso de la actualización en la aplicación
FordPass o en el sitio web de propietarios.
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Marzo de 2024
Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
© Copyright 2024 Ford, División de Servicio al Cliente
􀀬􀀈􀀈􀀂􀀂􀀅􀀊􀀂􀀇􀀇􀀊􀀉􀀂􀀬
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􀀭􀀮􀀭􀀯􀀮􀀯􀀰􀀯􀀯􀀰􀀮􀀮􀀮􀀯􀀰􀀮􀀭􀀮􀀰􀀮􀀮􀀮􀀰􀀮􀀰􀀮􀀯􀀭􀀰􀀰􀀭􀀭􀀰􀀮􀀯􀀮􀀭􀀮􀀭􀀯􀀯􀀯􀀯􀀰􀀮􀀭􀀮􀀮􀀮􀀰􀀰􀀮􀀰􀀮􀀯􀀭􀀰􀀰􀀭􀀮􀀯􀀮􀀯􀀭􀀮
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Si opta por que el distribuidor instale este software, llame para programar una cita de
servicio para la Campaña 23C05. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar
el vehículo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support
para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones
para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios
para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de
que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera
oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que
reciban este aviso de campaña envíen una copia del mismo al arrendatario en un
plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del
cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de
App Store o Google Play. Adicionalmente, existen otras funciones como reserva de
estacionamientos en determinados lugares, además de control de ciertas funciones en el
vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para
permitir el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría estar
disponible previa solicitud a través de los concesionarios que participan. Su concesionario
recogerá el vehículo y lo regresará con la reparación realizada.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema descrito en
esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan
realizado los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones
pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la
programación del módulo SYNC. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company.
Para solicitar un reembolso de Ford, envíe la solicitud de reembolso con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, PO Box 6251, Dearborn, Michigan 48121-6251. El
procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar
hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener
información detallada relacionada con el programa de reembolso de Ford y los requisitos
de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le
solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de
notificaciones al propietario conocido más reciente del registro. Nuestros registros se
basan principalmente en datos estatales y de propiedad, que indican que usted es el
propietario actual del vehículo.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro
Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros
representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de
Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los
representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro
Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a
través de Internet, nuestra dirección es fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de
7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo,
le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration,
1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea
directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite
NHTSA.gov. Referencia: Campaña de seguridad 23V165 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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© Copyright 2024 Ford, División de Servicio al Cliente

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October 2023
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Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C05 / NHTSA Recall 23V-165
2022 Bronco
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 111 Rear Visibility.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? Our records indicate that you previously had Ford Compliance Recall 22C27
performed to update the software in your vehicle’s SYNC screen. However,
when the update was performed, the updated version of software was not
available to be installed. Ford Motor Company wants to ensure the software
in your vehicle is updated to the correct level.
Ford Compliance Recall 22C27 addressed when the rearview camera image
may continue to be displayed after completing a backing event in 4 Low
mode. The rearview camera and image display function properly throughout
the duration of a backing event, and properly cease when the backing event
ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10
mph). A black or blue screen is then displayed rather than the expected
SYNC screen. If the vehicle decelerates to 5 mph, the rearview camera
image may reappear on the SYNC screen with no input from the driver.
What is the risk? The reappearance of the rearview camera image may distract the driver,
increasing the risk of a crash.
What will Ford and
your dealer do?
Software is now available to repair your vehicle. Ford Motor Company has
released Over-the-Air (OTA) software for 23C05. Your vehicle is capable of
Ford Power-Up Software Updates. Using Ford Power-Up Technology, your
software can be updated through your vehicle’s modem or external Wi-Fi.
Refer to the attached document titled Ford Power-Up Software Updates for
directions describing how to set up automatic over-the-air software updates
on your vehicle.
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What will Ford and
your dealer do?
(continued)
Note: Refer to ford.com/support for further information on your Ford
Power-Up Software Updates system.
Should the software fail to load or install properly, or you choose not to utilize
Ford Power-Up Software Updates, Ford has authorized your dealer to install
23C05 software free of charge (parts and labor) under the terms of this
program. Dealer installed software is anticipated to be available near the end
of 4th Quarter 2023.
What should you do? For your convenience, Ford is encouraging you to update your vehicle’s
software using Ford Power-Up Software Update capabilities. By utilizing this
option, you should not need to take your vehicle to your dealer unless you’re
unable to successfully perform the update.
Ford has not issued instructions to stop driving your vehicle under
compliance recall.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
software was used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for services related to Accessory Protocol Interface Module
software updates. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
© Copyright 2023 Ford Motor Company
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Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V-165.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de cumplimiento 23C05 / Campaña 23V-165 de la NHTSA
2022 Bronco
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 111, Visibilidad trasera.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En nuestros registros se indica que usted realizó anteriormente la campaña de
cumplimiento 22C27 de Ford para actualizar el software de la pantalla SYNC
de su vehículo. Sin embargo, cuando se realizó la actualización, la versión
más actualizada del software no estaba disponible para su instalación. Ford
Motor Company desea asegurarse de que el software de su vehículo esté
actualizado al nivel correcto.
La campaña de cumplimiento 22C27 de Ford aborda el problema que se
produce cuando la imagen de la cámara trasera se puede continuar
mostrando después de finalizar un evento de retroceso en el modo Bajo 4. La
función de la cámara trasera y la pantalla con la imagen funcionan
correctamente durante la duración de un evento de retroceso y deja de
aparecer correctamente cuando el evento de retroceso finaliza (el vehículo se
coloca en una marcha hacia adelante y la velocidad del vehículo supera los 10
mph). A continuación, aparece una pantalla negra o azul en vez de la pantalla
SYNC esperada. Si el vehículo desacelera a 5 mph, la imagen de la cámara
trasera puede volver a aparecer en la pantalla SYNC sin que el conductor
tenga que hacer algo.
¿Qué riesgo existe? La reaparición de la imagen de la cámara trasera podría distraer al conductor,
lo cual aumenta el riesgo de choque.
Octubre de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
© Copyright 2023 Ford, División de Servicio al Cliente
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
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¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento se encuentra disponible el software para reparar su
vehículo. Ford Motor Company ha lanzado el software por aire (OTA) para
23C05. Su vehículo tiene la capacidad de recibir actualizaciones de software
de Ford Power-Up. Con la tecnología Ford Power-Up, su software se puede
actualizar a través del módem de su vehículo o de una red wifi externa.
Consulte el documento adjunto titulado Actualizaciones de software de
Ford Power-Up para obtener las instrucciones que describen cómo configurar
las actualizaciones automáticas del software por aire en su vehículo.
Nota: Consulte ford.com/support para obtener información adicional sobre el
sistema de Actualizaciones de software de Ford Power-Up.
Si el software no se carga o instala correctamente, o si decide no utilizar las
actualizaciones de software de Ford Power-Up, Ford ha autorizado a su
concesionario a instalar el software 23C05 sin costo alguno (piezas y mano de
obra), conforme a los términos de este programa. Se prevé que el software
instalado por el concesionario estará disponible a fines del 4° trimestre de
2023.
¿Qué debe hacer? Para su conveniencia, Ford le recomienda que actualice usted mismo el
software del vehículo con las capacidades de actualización de software de
Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo
al distribuidor, a menos que no pueda realizar correctamente la actualización.
Para esta campaña de cumplimiento, Ford no ha emitido instrucciones de
dejar de manejar el vehículo.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado previamente por la reparación que resuelve el problema descrito
en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse
de que se haya usado el software correcto.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se proporcionarán reembolsos por
servicios relacionados con actualizaciones de software del módulo de interfaz
de protocolo de comunicación adicional . Para comprobar si cumple con los
requisitos y agilizar el reembolso, proporcione el recibo de pago original a su
distribuidor.
© Copyright 2023 Ford, División de Servicio al Cliente
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¿Ha pagado
anteriormente por
esta reparación?
(continuación)
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a
esta dirección puede tardar hasta 60 días. Su recibo original le será
regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V-165 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
© Copyright 2023 Ford, División de Servicio al Cliente
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© Copyright 2023 Ford Motor Company
Ford Power-Up Software Updates
How to turn on Automatic Updates and Set a Recurring Schedule
Ford Power-Up Software Updates are downloaded and installed over-the-air using either an external WiFi or
FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, if
both of the following have been done on your vehicle:
1. Automatic Updates is turned ON.
2. A Recurring Schedule has been set.
We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.
To set a Recurring Schedule:
1. Tap Settings on your vehicle’s SYNC screen.
2. Choose System (or Software) Updates.
3. Press Schedule Updates (or Recurring Update Schedule).
Depending on your vehicle you will either:
4. Choose Schedule.
5. Choose your preferred days and times.
6. Press Save.
or
4. Select one of the Preset options OR Select Custom Schedule.
5. If Custom Schedule choose your preferred days (minimum of 2) and time.
6. Exit the screen (Schedule is auto saved).
To confirm Automatic Updates is turned ON:
1. Tap Settings on your vehicle’s SYNC screen.
2. Choose System (or Software) Updates.
3. Confirm Automatic Updates is toggled to ON.
Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in
your FordPass® App. You can reschedule up to 2 mins before the update begins.
Important Notes:
l Ford Power-Up Software Updates are not deployed to all vehicles at the same time.
l If you choose to turn Automatic Updates OFF, you will not receive this software update unless you have
previously consented to all prior updates.
l To confirm that this recall is included in the software update and is available or successfully installed in
your vehicle, tap Settings on your vehicle’s SYNC screen, select System (or Software) Updates and
select Update Details to view the latest release notes. You will also get an Update Successful alert in
the message center of your FordPass® App.
If you are unsure if you have received the software update for this recall or have any questions regarding
software updates, please call our specially trained Software Update Customer Relationship Center at:
1-833-389-0848.
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© Copyright 2023 Ford, División de Servicio al Cliente
Actualizaciones de software de Ford
Power-Up
Cómo activar Actualizaciones automáticas y programar un
cronograma recurrente
Las actualizaciones del software de Ford Power-Up se descargan e instalan por aire a través de una conexión
wifi externa o FordPass™ Connect (módem del vehículo). La mayoría de las actualizaciones de software se
producirán sin percibirlo, en segundo plano, siempre que se hayan realizado estas dos acciones en el
vehículo:
1. Actualizaciones automáticas está activado.
2. Se haya programado un cronograma recurrente.
Recomendamos programar las actualizaciones durante la noche o en un momento que no requiera entrar o
utilizar el vehículo.
Para establecer un cronograma recurrente:
1. Toque Ajustes en la pantalla de SYNC del vehículo.
2. Seleccione Actualizaciones del sistema (o software).
3. Presione Programar actualizaciones (o Cronograma de actualizaciones recurrentes).
Según el vehículo, deberá:
4. Seleccionar Cronograma.
5. Elegir los días y horas de su preferencia.
6. Presione Guardar.
o
4. Seleccionar una de las opciones preajustadas O seleccionar Cronograma personalizado.
5. Si opta por el Cronograma personalizado, elija los días (2 como mínimo) y hora de su preferencia.
6. Salir de la pantalla (el Cronograma se guarda automáticamente).
Para confirmar que Actualizaciones automáticas está activado:
1. Toque Ajustes en la pantalla de SYNC del vehículo.
2. Seleccione Actualizaciones del sistema (o software).
3. Confirme que Actualizaciones automáticas esté activado.
Antes de descargar e instalar el software, recibirá un recordatorio en el vehículo (24 horas antes) y también en
la aplicación FordPass®. Puede reprogramar hasta 2 minutos antes de que comience la actualización.
Notas importante:
l Las actualizaciones de software de Ford Power-Up no se implementará en todos los vehículos al
mismo tiempo.
l Si opta por desactivar las actualizaciones automáticas, no recibirá esta actualización de software, a
menos que anteriormente haya aceptado todas las actualizaciones anteriores.
l Para confirmar que esta campaña está incluida en la actualización de software y que está disponible o
correctamente instalada en el vehículo, toque Ajustes en la pantalla de SYNC del vehículo, seleccione
Actualizaciones del sistema (o software) y seleccione Detalles de actualización para ver las notas más
recientes sobre la versión. También recibirá una alerta de Actualización correcta en el centro de
mensajes de su aplicación FordPass®.
Si no está seguro de haber recibido la actualización de software en este campaña o si tiene preguntas
relacionadas con las actualizaciones de software, llame al Centro de Relación con Clientes específicamente
capacitado en actualización de software 1-833-389-0848.

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 13, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C05 – Supplement #1
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC
Screens
Accessory Protocol Interface Module Software Update
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 22C27– Supplement #2
Certain 2021-2022 Model Year Bronco Vehicles
Accessory Protocol Interface Module Software Update
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC
Screens
Accessory Protocol Interface Module Software Update
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco 2021 Michigan January 20, 2021 through December 22, 2021
Bronco 2022 Michigan December 22, 2021 through May 18, 2022
US population of affected vehicles: 1,673. Affected vehicles are identified in OASIS and FSA VIN
Lists.
New! REASON FOR THIS SUPPLEMENT
• This supplement is to update dealers on the latest status of 23C05 and provide clarification as
to the planned service actions when software is available.
• OTA updates started on September 21, 2023. An FDRS solution will be available near the end
of 4th Quarter 2023.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements of Federal Motor Vehicle Safety
Standard (FMVSS) 111 Rear Visibility when in 4 Low mode. The rearview camera and image display
function properly throughout the duration of a backing event and properly cease when the backing
event ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A black or blue
screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph,
the rear-view camera image may reappear on the SYNC screen with no input from the driver despite
the vehicle being in a forward gear.
Ó Copyright 2023 Ford Motor Company
New! SERVICE ACTION
All of the affected vehicles previously had Ford Safety Recall 22C27 performed. Updated
software was not available at the time. Ford Motor Company wants to ensure the software is
updated to the most current release available.
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers late 4th Quarter 2023 when it is anticipated that
the software and repair instructions will be available to support this compliance recall. OTA updates
started on September 21, 2023. For vehicles requiring a dealer visit for the software update, an FDRS
solution will be available near the end of 4th Quarter 2023.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
New! CUSTOMER NOTIFICATION
Owner letters are expected to be mailed the week of October 23, 2023 advising owners they have the
option of installing the software update themselves, however, the FDRS option at the dealer will not
be available until late 4th Quarter 2023.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 13, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC
Screens
Accessory Protocol Interface Module Software Update
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 22C27
Certain 2021-2022 Model Year Bronco Vehicles
Accessory Protocol Interface Module Software Update
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco 2021 Michigan January 20, 2021 through December 22, 2021
Bronco 2022 Michigan December 22, 2021 through May 18, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements of Federal Motor Vehicle Safety
Standard (FMVSS) 111 Rear Visibility when in 4 Low mode. The rearview camera and image display
function properly throughout the duration of a backing event and properly cease when the backing
event ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A black or blue
screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph,
the rear-view camera image may reappear on the SYNC screen with no input from the driver despite
the vehicle being in a forward gear.
SERVICE ACTION
All of the affected vehicles previously had Ford Safety Recall 22C27 performed. Updated
software was not available at the time. Ford Motor Company wants to ensure the software is
updated to the most current release available.
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers 2nd Quarter 2023 when it is anticipated that the
software and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and software have been
provided to dealers.
Ó Copyright 2023 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer

**************************************************************************************************************

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 19, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens
Accessory Protocol Interface Module Software Update
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 22C27– Supplement #3
Dated March 8, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C05 – Supplement #1
Dated October 13, 2023
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco 2021-2022 Michigan January 20, 2021, through May 18, 2022
US population of affected vehicles: 1,674. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements of Federal Motor Vehicle Safety
Standard (FMVSS) 111 Rear Visibility when in 4 Low mode. The rearview camera and image display
function properly throughout the duration of a backing event and properly cease when the backing
event ends (the vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A black or
blue screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5
mph, the rear-view camera image may reappear on the SYNC screen with no input from the driver
despite the vehicle being in forward gear.
SERVICE ACTION
All the affected vehicles previously had Ford Safety Recall 22C27 performed. Updated software
was not available at the time. Ford Motor Company wants to ensure the software is updated to
the most current release available.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
update the Accessory Protocol Interface Module (APIM) using FDRS. This service must be performed
on all affected vehicles at no charge to the vehicle owner.
Ó Copyright 2024 Ford Motor Company
OVER-THE-AIR (OTA) UPDATES (FORD UPDATE):
• In addition to you being able to update vehicles now using FDRS, an OTA software update is
now available.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the FSA
is still open (OASIS) and that the vehicle has not already received the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open.)
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.)
OWNER NOTIFICATION MAILING SCHEDULE
Owners’ letters are expected to be mailed the week of April 15, 2024. Owners will be given the option
of installing the software update themselves, or they can have their dealer perform the service for
them.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Compliance Recall 23C05
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on August 25, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 25,
2023. Owner names and addresses will be available by September 29, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealers for an appointment to have their
vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Compliance Recall 23C05
OWNER REFUNDS
• This compliance recall must still be performed, even if the owner has paid for a
previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with Accessory Protocol Interface
Module Software updates.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Compliance Recall 23C05
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23C05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in the
Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C05 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Compliance Recall 23C05
LABOR ALLOWANCES
Description Labor Operation Labor Time
2021 Model Year Update the ECG, APIM, TCU, ECG, APIM
as needed using FDRS
MT23C05B Up to 4.0 Hours
2022 Model Year Update the ECG and APIM as needed
using FDRS
MT23C05C Up to 2.5 Hours
If the APIM or TCU module fails to update, Module recovery
is needed, and TSB 22-2404 is utilized.
(Can only be used with 2021 Bronco Labor Op MT23C05B)
MT23C05D Up to 1.0 Hour
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
COMPLIANCE RECALL 23C05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES EQUIPPED WITH 8
INCH SYNC SCREENS — ACCESSORY PROTOCOL INTERFACE MODULE
(APIM) SOFTWARE UPDATE
SERVICE PROCEDURE
Module Programming
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTICE: Make sure all doors are closed and remain closed during programming unless otherwise
instructed.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module II (VCM II) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
2. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen, and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
NOTE: A blank 64GB or larger USB flash drive is required for APIM software update. Make sure the USB
flash drive being used is formatted correctly. To see the available drives, hold down the Windows
icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select
Properties. If File System under the General tab is not exFAT, the drive must be formatted. To
format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the
File System, and select Default Allocation Size for the Allocation Unit Size. Make sure the Quick
Format box is selected. If it is not selected, it will result in a lengthier operation.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the APIM.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
COMPLIANCE RECALL 23C05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
6. From the list on the RH side of the screen, select APIM – Accessory Protocol Interface Module
[APIM] Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. When prompted for Software Update Option, click “Remove Voice Applications from SYNC”, then click
Select. See Figure 1.
FIGURE 1
2305A
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
9. Continue to follow all on-screen instructions carefully until the following screen is reached. See
Figure 2.
FIGURE 2
2305B
TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
COMPLIANCE RECALL 23C05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
10. Complete Steps 1 and 2 as shown on the screen in Figure 2. For Step 3, to complete software
installation, when the SYNC touchscreen displays “Restart Required” turn the ignition OFF, open and
close the driver’s door, and wait 10 minutes.
11. After 10 minutes continue with the remaining steps shown in Figure 2.
12. Continue to follow all on-screen instructions carefully until the voice application has been successfully
removed. See Figure 3. (app deleted)
FIGURE 3
2305C
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
COMPLIANCE RECALL 23C05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
13. Return the USB thumb drive to the FDRS and follow the on-screen prompts carefully until the
following screen is reached. See Figure 4.
14. Complete Steps 1 and 2 as shown on the screen in Figure 4. For Step 3, to complete software
installation, when the SYNC touchscreen displays “Restart Required” turn the ignition OFF, open and
close the driver’s door, and wait 10 minutes.
15. After 10 minutes continue to follow all on-screen instructions carefully.
16. From the list on the RH side of the screen, select Self-Test and click RUN.
17. Click the Run Selected Tests button in the lower right.
18. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in
all modules.
19. Disconnect the battery charger from the 12V battery.
20. The repair is complete.
FIGURE 4
2305B
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
COMPLIANCE RECALL 23C05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens
Accessory Protocol Interface Module Software Update
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens
Accessory Protocol Interface Module Software Update
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23C05
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23C05 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 23C05
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23C05, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 29, 2024.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information pertaining to our
general reimbursement plan for the cost of remedies paid for by vehicle owners before they are
notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
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Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
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Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-165
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-165 Manufacturer Recall No. : 23C05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,651 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : Affected vehicles are equipped with 8-inch low-level SYNC infotainment screens and have had safety recall 22C27 performed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific
vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local
Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line
Automotive Service Information System (OASIS) database.
Production Dates : JAN 20, 2021 – MAY 18, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
The rearview camera image meeting the requirements of FMVSS 111 S5.5 may be displayed after a backing event has ended. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : The reappearance of the rear view image may distract the driver, increasing the risk of a crash.
Description of the Cause : The SYNC software was not properly configured for when the driver operates
the vehicle in 4-Low mode. Part 573 Safety Recall Report 23V-165 Page 2 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FP Component Name 2 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FR Component Name 3 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FS Component Name 4 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-KJ Component Name 5 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-KU Component Name 6 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MD The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-165 Page 3 Component Name 7 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MG Component Name 8 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MH Component Name 9 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MJ Component Name 10 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MP Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : One American Road
Dearborn Michigan 48126
Country : United States Chronology :
January – February 2023:
On January 26, 2023, reports from an international Ford dealership servicing Bronco vehicles for compliance recall 22C27 (NHTSA Campaign No. 22V-825) were brought to Ford’s Critical Concern Review Group (CCRG) for review. The international dealership had contacted Ford’s Customer Service Division (“FCSD”) for help completing the software update on several vehicles as specified in FCSD’s recall instructions for compliance recall 22C27. In investigating the reports from the international dealership, FCSD learned that dealers were unable to complete compliance recall 22C27 for a subset of the compliance recall population because the updated software did not contain a remedy for some configurations of Bronco vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-165 Page 4 The CCRG investigation found that the recall remedy software intended to remedy the noncompliance in 22C27 was not released for dealer updates for vehicles equipped with SYNC 8-inch infotainment screens. The software for other SYNC variants in the compliance recall 22C27 population was released for over-the-air and dealer updates and those vehicles are receiving the software remedy as planned. FCSD identified that the 22C27 recall had been closed by dealers for 1,651 vehicles with SYNC 8-inch infotainment screens. There were no over-the-air updates applied for these vehicles. Ford’s CCRG concluded that these 1,651 vehicles received the most current version of software and were marked as being completed; however, there was no compliance recall 22C27 software remedy released for these vehicles and it is not possible for them to have received a remedy. Ford is not aware of any reports of accident or injury related to this condition. On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy :
Description of Remedy Program : The remedy for this program is a SYNC module software update which
properly configures the SYNC system for vehicle usage in 4-Low mode and corrects this issue. Ford will utilize Ford Power-Up (Over-The-Air) deployment to update the SYNC module software for affected vehicles.
Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be May 19, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The recalled vehicles will receive a SYNC module software update that properly configures the SYNC system for vehicle usage in 4-Low mode.
NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2023. Mailing of The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-165
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
owner notification letters is expected to begin May 1, 2023 and is expected to be completed by May 5, 2023.
Planned Dealer Notification Date : MAR 15, 2023 – MAR 15, 2023
Planned Owner Notification Date : MAY 01, 2023 – MAY 05, 2023
* NR – Not Reported

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