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March 10, 2023 NHTSA CAMPAIGN NUMBER: 23V162000
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 23V162
Manufacturer Ford
Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 1,280,726
Summary
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Remedy
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 31, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Edge | 2015-2019 | Oakville | March 2, 2015 through December 10, 2018 |
| Fusion | 2014-2017 | Flat Rock | April 12, 2013 through February 29, 2016 |
| Fusion | 2013-2018 | Hermosillo | February 3, 2012 through July 19, 2017 |
| MKX | 2016-2018 | Oakville | July 9, 2015 through December 1, 2017 |
| MKZ | 2013-2018 | Hermosillo | April 25, 2012 through July 19, 2017 |
US population of affected vehicles: 1,281,126 Affected vehicles are identified in OASIS and FSA VIN Lists. All vehicles previously repaired under 22N02 are not included in this program.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both front brake flexible hoses and perform a brake system bleed. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 12, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s). o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
- Recommended tools and cleaning supplies: Cutting tool, electrical tape, marker, IDS (for ride height calibration routine).
MOBILE REPAIR QUESTIONS AND ASSISTANCE
Dealers participating in the Remote Experience Program:
- Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level:
– Enhanced Mobile Service
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with front brake flexible hose replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
- All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup & Delivery Updates.
PARTS REQUIREMENTS
To place an order for both left and right front flexible brake hoses and the banjo washers submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642.
| Vehicle Line | Part Number | Description | Order Quantity | Claim Quantity |
| Fusion and MKZ | JG9Z-2078-B | Right Front Flexible Brake Hose | 1 | 1 |
| JG9Z-2078-A | Left Front Flexible Brake Hose | 1 | 1 | |
| Edge and MKX | J2GZ-2078-A | Right Front Flexible Brake Hose | 1 | 1 |
| J2GZ-2078-B | Left Front Flexible Brake Hose | 1 | 1 | |
| All Vehicles | W711784S300 | Banjo Washers | 4 | 4 |
PARTS REQUIREMENTS
| Vehicle Line | Part Number | Description | Order Quantity | Claim Quantity |
| All Vehicles | PM-20 | Brake Fluid | 1 | 1 |
To guarantee the shortest delivery time, an emergency order for parts must be placed.
CERTAIN 2015-2019 MODEL YEAR EDGE, 2013-2018 MODEL YEAR FUSION/MKZ, AND 2016-2018 MKX VEHICLES — FRONT BRAKE FLEXIBLE HOSE REPLACEMENT
SERVICE PROCEDURE
For Edge and MKX Vehicles (For Fusion vehicles proceed to page 2)
1. Replace the Right Hand (RH) and Left Hand (LH) front brake flexible hoses. Please follow Workshop Manual (WSM) procedures in Section 206-03.
NOTE: It is not necessary to remove the rear wheels when bleeding the brake system.
NOTE: The wheel speed sensor wiring harness and if equipped, the front suspension height sensor wiring harness attach to the front brake flexible hose bracket. Ensure the harness retainer(s) are reinstalled into their original positions. See Figure 1.
NOTE: LH side shown, RH side similar.
For Fusion and MKZ Vehicles
1. Replace the RH and LH front brake flexible hoses. Please follow the Workshop Manual (WSM)
procedures in Section 206-03.
- Do not reinstall the wheel and tire assemblies at this time, they will be installed later in this
procedure.
Front Suspension Ride Height Sensor and Harness Re-routing, if equipped
1. Remove the wire harness retainer from the ride height sensor stud on the RH and LH sides of the
vehicle. See Figure 1.
2. Remove the nuts and bolts from the RH and LH ride height sensors and position aside. See Figure 2.
3. Cut the RH and LH ride height sensors harness tape at the harness bend. See Figure 2.
4. Attach the cut out templates (See Attachment IV) to the RH and LH front fender splash shields. Using a suitable cutting tool, cut the front fender splash shields at the locations shown. See Figure 3.
- Remove any burrs or sharp edges.
NOTE: The front fender splash shields should remain on the vehicle during cutting.
6. Mark the location of the RH and LH clip on the ride height sensors wire harness. See Figure 5.
7. Remove the tape and clip from the RH and LH ride height sensors wire harness. Rotate the clips 180 degrees and reinstall onto the ride height sensors wire harness with electrical tape. See Figure 5.
8. Attach the RH and LH ride height sensors wire harness clips to the front bracket bolt (long bolt) and secure the harness loop using electrical tape. See Figure 6.
9. Reinstall both front wheel and tire assemblies, please follow the WSM procedures in Section 204-04A.
10. Calibrate the suspension height sensor. Connect the scan tool and carry out the Ride Height Calibration routine. Follow the scan tool directions.
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23S12 CHRONOLOGY
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
January 2018: Ford approved service actions for specific populations of Edge vehicles in China and South America based on certain unique road/parking conditions and driving habits that contributed to elevated rates of front brake jounce hose ruptures at a lower time in service. For the remainder of the global population of Edge vehicles, the rate was low. Ford continued to monitor and investigate reports globally for vehicles that share the similar jounce material but were not included in the prior service actions, including 2015-2018 Edge, 2016-2018 MKX, 2013-2018 Fusion, and MKZ vehicles operated in the U.S.
January 2018 – July 2020: As part of its ongoing investigation regarding the global performance of vehicles that share the similar jounce material as the previously recalled vehicles, and based on evaluation of complaint vehicles in the field, Engineering conducted extensive physical life cycle testing (full factorial Design of Experiments) to identify potential contributors to front brake hose rupture. This testing found that vehicles subjected to frequent full suspension and steering articulations (jounce and rebound), could potentially experience a front brake jounce hose failure. During this same period and to improve durability of the component, , the brake hose material was changed in production globally between December 2016 and October 2018 depending on the vehicle and assembly plant. As of February 2023, no reports have been received on vehicles built with the new brake hose material.
Ongoing analysis of field data indicated that Edge and MKX vehicles operated in the U.S. continue to have a low but increasing rate of front brake jounce hose ruptures during their anticipated useful life.
August 2020: Ford approved FSA 20S42 on Edge and MKX vehicles in North America due to a projected repair rate of 70 R/1000 at 10 years in service. Ford continued to monitor and investigate reports globally for vehicles not included in the prior service actions.
August 2020 – January 2022: Ford conducted vehicle testing to evaluate the potential defect (leaking) on the subject Fusion vehicles. Although a progressive leak in a front brake jounce hose may increase brake pedal travel, these vehicles are equipped with two isolated brake circuits, which allow the vehicle to be stopped safely if one circuit is leaking. Th Ford vehicle testing confirmed that a customer who experiences a leaking front brake jounce hose will receive overt warnings (a longer brake pedal and a red brake warning light) before experiencing reduced brake performance. To better understand the customer’s experience, Ford contacted two customers who wrote VOQs alleging reduced braking due to leaking front brake hoses. The two customers interviewed both indicated a loss of confidence in the brake system; however, customers chose to continue to drive the vehicle cautiously and indicated that they did not lose the ability to stop. This feedback from VOQ customers is consistent with the findings of Ford’s vehicle testing and supports Ford’s assessment that this is a progressive issue and that customers can safely stop and park the vehicle after they realize the brake pedal travel has become longer and the red brake light has come on.
Ongoing analysis of field data on 2013-2018 Fusion and MKZ vehicles has identified significantly lower 10-year projections than those covered under the prior Safety Recalls (70 R/1000 for vehicles previously recalled compared to 14 R/1000 for vehicles not recalled). Among this population of Fusion and MKZ vehicles, our investigation has identified that vehicles with certain engines have a low (36 R/1000), but relatively higher projected rates than other engines. Ford has met with NHTSA periodically on the progress of this investigation.
January 2022: Based on this data and discussions with NHTSA on the progress of this investigation, an extended warranty program was approved for the 2013-2018 Fusion and MKZ vehicles with certain engines.
February 2022 – February 2023: Ongoing analysis of field data indicates that 2013-2018 Fusion and MKZ vehicles operated in the U.S. continue to have a low rate of front brake jounce hose ruptures with a 10-year projection of 14R/1000, and vehicles with certain engines having a relatively higher projected rate than others. NHTSA opened a Recall Query in August 2022 based on 50 VOQs alleging front brake hose failures on 2013-2018 Fusion and MKZ vehicles. Ford responded to the information request on October 21, 2022. Based on this data and discussions with NHTSA on the progress of this investigation, Ford’s Technical Review Group recommended a field service action for the Fusion and MKZ vehicles, with the exception of the 2.0L DOHC Hybrid engine. Hybrid vehicles have regenerative braking, and there are no Ford reports or VOQs on hybrid vehicles.
On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is aware of one report of an accident with no mention of injury related to this condition.
12 Affected Products
Vehicles
12 Associated Documents
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-23V162-7266.pdf 113.963KB
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Defect Notice 573 Report
RCLRPT-23V162-3924.PDF 216.044KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S12 Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ Vehicles, 2016-2018 MKX, and 2016 Model Year Mondeo Vehicles Front Brake Flexible Hose Replacement
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Recall Acknowledgement
RCAK-23V162-1202.pdf 645.348KB
ISSUED Interim Owner Notification Letter(Part 577)
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Miscellaneous Document – Chronology of Defect
RMISC-23V162-8265.pdf 113.493KB
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Recall 573 Report – 5/31/23
RCLRPT-23V162-8899.PDF 216.206KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S12 Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
RCMN-23V162-8868.pdf 1985.704KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-23V162-1319.pdf 52.406KB
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Recall Quarterly Report #1, 2023-2
RCLQRT-23V162-4225.PDF 211.136KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V162-0500.PDF 211.387KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V162-4952.PDF 211.479KB
Latest Recalls Documents
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100 percent longer than DOT 3, 50 percent longer than DOT 4, and 10 percent longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Helps provide protection against brake failure from vapor lock
- Helps prevent corrosion in brake system
- Works with all brake system requiring DOT 3 fluids
- Exceeds federal motor vehicle safety standard No. 116
- Meets SAE spec. J1703.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- Maintains proper movement for safe, effective stopping performance
- Helps deliver a quieter braking system
- Produces smoother pedal travel
- Provides longer brake life and performance
- Install Wagner with total confidence
- An exclusive European formula with an exceptionally high boiling point and superior anti-vapor lock characteristics
- Superior braking during arduous conditions like racing and rallying
- Typical wet boiling point is 270deg. C
SEOCONTENT-START
April 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S12 / NHTSA Recall 23V162
2017 Fusion
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect that relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, brake fluid may leak from one or both front brake flexible
hoses. If the amount of brake fluid is depleted below a predetermined level,
the brake fluid warning indicator light will illuminate.
What is the risk? If the brake fluid leaks, your vehicle may experience an increase in brake
pedal travel together with a reduction in the rate of deceleration over time,
increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify you
via mail to schedule a service appointment with your dealer for repairs to be
completed free of charge (parts and labor). Parts are anticipated to be
available 3rd Quarter 2023.
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V162.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
01093
23S12 FNP/DTB1A3S121
1 of 2
A/1/000001/1
771797745672 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
01093
23S12 FNP/DTB1A3S121
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña 23S12 / Campaña 23V162 de la NHTSA
2017 Fusion
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados
de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo,
con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? En su vehículo, podría fugar líquido de frenos de una o ambas mangueras
flexibles del freno delantero. Si el líquido de frenos se vacía por debajo de un
nivel predeterminado, se encenderá la luz indicadora de alerta de líquido de
frenos.
¿Qué riesgo existe? Si hay fuga de líquido de frenos, con el tiempo, su vehículo podría experimentar
un aumento en el recorrido del pedal del freno, junto con una reducción de la
velocidad de desaceleración, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford
Motor Company le avisará mediante correo para programar una cita de servicio
con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y
mano de obra). Se prevé que las piezas estarán disponibles el 3er trimestre de
2023.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta
para informarle la disponibilidad de estas y solicitarle que se comunique con su
distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V162 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del mismo
al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Abril de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
2 of 2
A/2/000001/1
© Copyright 2023 Ford, División de Servicio al Cliente
771797745672 A/2/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
**************************************************************************************************************
June 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S12 / NHTSA Recall 23V162
2013 Fusion
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, brake fluid may leak from one or both front brake flexible
hoses. If the amount of brake fluid is depleted below a predetermined level,
the brake fluid warning indicator light will illuminate.
What is the risk? If the brake fluid leaks, your vehicle may experience an increase in brake
pedal travel together with a reduction in the rate of deceleration over time,
increasing the risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace both front brake flexible hoses free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23S12. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
08367
23S12 FPA/DTB123S121
1 of 4
A/1/000001/1
771843315140 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to front brake flexible hose replacement. To
verify eligibility and expedite reimbursement, give your paid original receipt to
your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V162.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S12 / Campaña 23V162 de la NHTSA
2013 Fusion
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, podría fugar líquido de frenos de una o ambas mangueras
flexibles del freno delantero. Si el líquido de frenos se vacía por debajo de un
nivel predeterminado, se encenderá la luz indicadora de alerta de líquido de
frenos.
¿Qué riesgo existe? Si hay fuga de líquido de frenos, con el tiempo, su vehículo podría
experimentar un aumento en el recorrido del pedal del freno, junto con una
reducción de la velocidad de desaceleración, lo cual aumenta el riesgo de
choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles. Ford
Motor Company ha autorizado a su distribuidor a reemplazar ambas
mangueras flexibles del freno delantero sin costo alguno (piezas y mano de
obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar
a cabo la Campaña 23S12. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
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08367
23S12 FPA/DTB123S121
Junio de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2023 Ford, División de Servicio al Cliente
771843315140 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado
anteriormente por
esta reparación?
Si anteriormente ha pagado por la reparación que aborda el problema descrito
en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de
asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con el reemplazo de la manguera flexible del freno
delantero. Para comprobar si cumple con los requisitos y agilizar el reembolso,
proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V162 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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23S12 FPA/DTB123S121
© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 31, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018
MKX Vehicles
Front Brake Flexible Hose Replacement
REF: Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year
Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge 2015-2019 Oakville March 2, 2015 through December 10, 2018
Fusion 2014-2017 Flat Rock April 12, 2013 through February 29, 2016
Fusion 2013-2018 Hermosillo February 3, 2012 through July 19, 2017
MKX 2016-2018 Oakville July 9, 2015 through December 1, 2017
MKZ 2013-2018 Hermosillo April 25, 2012 through July 19, 2017
US population of affected vehicles: 1,281,126 Affected vehicles are identified in OASIS and FSA VIN Lists.
All vehicles previously repaired under 22N02 are not included in this program.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake
fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate.
The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over
time, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both
front brake flexible hoses and perform a brake system bleed. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 12, 2023. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the
buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315
per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Front Fender Splash Shield Templates
Attachment V: Mobile Service Repair Assessment
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact
Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS)
website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA
needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s).
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: Cutting tool, electrical tape, marker, IDS (for ride height
calibration routine).
MOBILE REPAIR QUESTIONS AND ASSISTANCE
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Enhanced Mobile Service
OASIS ACTIVATION
OASIS was activated on March 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 13, 2023. Owner
names and addresses were available on April 28, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration
records. The use of such motor vehicle registration data for any purpose other than in connection with this
recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this
listing to the follow-up necessary to complete this recall.
© Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this recall.
Owners should contact their dealers for an appointment to have their vehicles remedied as soon as
practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are
identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and
schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company
from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal
counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was
performed before the date indicated in the reimbursement plan, which is posted with this bulletin.
Owners are directed to seek reimbursement through authorized dealers or, at their option, directly
through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from
an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered
repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with front brake flexible hose replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for
additional details.
• All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery
service.
© Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with
a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup &
Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6
– Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related
Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the “Related Damage” radio button
checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to
the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (23S12) is
the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer
Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate
repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 22S12 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days)
should be submitted on a separate line from the FSA. Refer to EFC12060, 2023 Lincoln Pickup &
Delivery Updates for details.
© Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
LABOR ALLOWANCES
Vehicles
Description Labor
Operation
Labor Time
Fusion and MKZ 1.Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)
2.Modify Both Front Ride Height Sensor and
Harness
3.Modify Both Front Wheel Arch Liners
23S12B 1.3 Hours
Edge and MKX Replace Both Front Flexible Brake Hoses
(Includes brake system bleed)
23S12C 1.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
To place an order for both left and right front flexible brake hoses and the banjo washers submit a Special
Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program.
More information can be found in EFC 10642.
Vehicle Line Part Number Description Order
Quantity
Claim
Quantity
Fusion and MKZ JG9Z-2078-B Right Front Flexible Brake Hose 1 1
JG9Z-2078-A Left Front Flexible Brake Hose 1 1
Edge and MKX J2GZ-2078-A Right Front Flexible Brake Hose 1 1
J2GZ-2078-B Left Front Flexible Brake Hose 1 1
All Vehicles W711784-
S300
Banjo Washers 4 4
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy
and when open ordering resumes.
Order the parts below through normal order processing channels:
PARTS REQUIREMENTS / ORDERING INFORMATION
Vehicle Line Part Number Description Order
Quantity
Claim
Quantity
All Vehicles PM-20 Brake Fluid 1 1
To guarantee the shortest delivery time, an emergency order for parts must be placed.
© Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ, and 2016-2018 MKX Vehicles
Front Brake Flexible Hose Replacement
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND
RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all
applicable local, state, and federal environmental protection and hazardous material regulations. Federal law
prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by
Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st,
2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed
operations management team or an employee of the task has been delegated to. If the task is to be delegated
to a non-management employee, the employee needs to be someone other than the technician who completed
the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the
Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts
return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and
validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status
report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of
March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been
inspected and signed off during a warranty audit will be subject to chargeback and consideration for
enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and
repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process
(electronic or handwritten) is independent of other warranty approval requirements. The approval by the
designated employee implies that the FSA parts were found to be replaced and must be able to be identified
on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence
will require individual post-repair approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 23S12
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2015-2019 MODEL YEAR EDGE, 2013-2018 MODEL YEAR FUSION/
MKZ, AND 2016-2018 MKX VEHICLES — FRONT BRAKE FLEXIBLE HOSE
REPLACEMENT
SERVICE PROCEDURE
For Edge and MKX Vehicles (For Fusion vehicles proceed to page 2)
1. Replace the Right Hand (RH) and Left Hand (LH) front brake flexible hoses. Please follow
Workshop Manual (WSM) procedures in Section 206-03.
NOTE: It is not necessary to remove the rear wheels when bleeding the brake system.
NOTE: The wheel speed sensor wiring harness and if equipped, the front suspension height sensor
wiring harness attach to the front brake flexible hose bracket. Ensure the harness retainer(s) are
reinstalled into their original positions. See Figure 1.
NOTE: LH side shown, RH side similar.
E199079
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1902A
FRONT WHEEL SPEED SENSOR
HARNESS ATTACHMENT LOCATION
IF EQUIPPED, VEHICLE HEIGHT SENSOR
FRONT BRAKE FLEXIBLE HARNESS ATTACHMENT LOCATION
HOSE BRACKET
FIGURE 1
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 23S12
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
For Fusion and MKZ Vehicles
1. Replace the RH and LH front brake flexible hoses. Please follow the Workshop Manual (WSM)
procedures in Section 206-03.
• Do not reinstall the wheel and tire assemblies at this time, they will be installed later in this
procedure.
Front Suspension Ride Height Sensor and Harness Re-routing, if equipped
1. Remove the wire harness retainer from the ride height sensor stud on the RH and LH sides of the
vehicle. See Figure 1.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1788A
WIRE HARNESS
RETAINER
RIDE HEIGHT
SENSOR
FIGURE 1
1788B
SENSOR REMOVED
HARNESS TAPE CUT
FIGURE 2
2. Remove the nuts and bolts from the RH and LH ride height sensors and position aside. See Figure 2.
3. Cut the RH and LH ride height sensors harness tape at the harness bend. See Figure 2.
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 23S12
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
4. Attach the cut out templates (See Attachment IV) to the RH and LH front fender splash shields. Using
a suitable cutting tool, cut the front fender splash shields at the locations shown. See Figure 3.
• Remove any burrs or sharp edges.
NOTE: The front fender splash shields should remain on the vehicle during cutting.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1788C
LH AND RH
TEMPLATES
FIGURE 3
5. Position the RH and LH front ride height sensors back onto the brackets and install the nuts and bolts
with the long bolt in the front bracket hole. See Figure 4.
• Tighten bolts to 7 Ib.ft (9 Nm).
1788D
LONGEST BOLT
TOWARDS FRONT
FRONT OF
VEHICLE
FIGURE 4
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 23S12
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1788E
FLIPPED
POSITION
ORIGINAL
POSITION
FIGURE 5
6. Mark the location of the RH and LH clip on the ride height sensors wire harness. See Figure 5.
7. Remove the tape and clip from the RH and LH ride height sensors wire harness. Rotate the clips 180
degrees and reinstall onto the ride height sensors wire harness with electrical tape. See Figure 5.
8. Attach the RH and LH ride height sensors wire harness clips to the front bracket bolt (long bolt) and
secure the harness loop using electrical tape. See Figure 6.
STUD FOR
MISSING NUT
1788F
UPDATED CLIP AND
HARNESS POSITION
HARNESS LOOP
TAPED
FIGURE 6
9. Reinstall both front wheel and tire assemblies, please follow the WSM procedures in Section 204-04A.
10. Calibrate the suspension height sensor. Connect the scan tool and carry out the Ride Height
Calibration routine. Follow the scan tool directions.
ATTACHMENT IV
PAGE 1 OF 1
SAFETY RECALL 23S12
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
Front Fender Splash Shield Templates
Printing Directions:
Print on 8.5” x 11” paper in portrait orientation only
Attachment V
Page 1 of 2
VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ Vehicles, 2016-2018
MKX, and 2016 Model Year Mondeo Vehicles
Front Brake Flexible Hose Replacement
Mobile Service Repair Assessment
The following assessment will be used to indicate how mobile friendly a program is.
Dealer Bulletin
This system may be broken down by labor operations or models. If the program has an
inspection followed by a potential repair, then the assessment level will be broken down into an
inspection assessment level and a repair assessment level to show the mobile friendliness of
the repair on the vehicle. If the program has multiple repair options (determined by model,
model year or options) then the assessment level will also be determined by the options to show
the mobile friendliness of the repair on the vehicle.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not Mobile Service Capable
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Attachment V
Page 2 of 2
VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ Vehicles, 2016-2018
MKX, and 2016 Model Year Mondeo Vehicles
Front Brake Flexible Hose Replacement
– Enhanced Mobile Service
• Anytime a procedure requires work under the vehicle to have a two-person
process
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock maybe required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not Mobile Service Repair Capable
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater then 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S12
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23S12, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before July 7, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
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Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
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Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 13, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 23S12
Certain 2015-2019 Model Year Edge, 2013-2018 Model Year Fusion/MKZ Vehicles,
2016-2018 MKX, and 2016 Model Year Mondeo Vehicles
Front Brake Flexible Hose Replacement
REF: Customer Satisfaction Program 22N02 – Supplement #1
Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018
Model Year Fusion and Lincoln MKZ Vehicles
Front Brake Flexible Hose Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge 2015-2019 Oakville March 2, 2015 through December 10, 2018
Fusion 2014-2017 Flat Rock April 12, 2013 through February 29, 2016
Fusion 2013-2018 Hermosillo February 3, 2012 through July 19, 2017
MKX 2016-2018 Oakville July 9, 2015 through December 1, 2017
MKZ 2013-2018 Hermosillo April 25, 2012 through July 19, 2017
Mondeo 2016 Valencia February 9, 2016 through April 4, 2016
Affected vehicles are identified in OASIS and FSA VIN Lists.
All vehicles previously repaired under 22N02 are not included in this program.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If
the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light
will illuminate. The driver may experience an increase in pedal travel together with a reduction in the
rate of deceleration over time, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided 3rd Quarter 2023 when it is anticipated that parts ordering
information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
Ó Copyright 2023 Ford Motor Company
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-162
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : MAY 31, 2023
NHTSA Recall No. : 23V-162
Manufacturer Recall No. : 23S12
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,280,726
Estimated percentage with defect : 2 %
Vehicle Information :
Vehicle 1 : 2013-2018 Ford Fusion
Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : GAS
Descriptive Information : Affected vehicles are equipped with non-hybrid engines and suspect front brake
jounce hoses. The subject hoses were introduced into Ford Fusion production on
February 3, 2012 and were taken out of production on July 19, 2017. The subject
hoses were introduced into Lincoln MKZ production on February 3, 2012 and were
taken out of production on July 19, 2017.
220,367 2013 model year Fusion vehicles are affected.
267,524 2014 model year Fusion vehicles are affected.
188,403 2015 model year Fusion vehicles are affected.
280,180 2016 model year Fusion vehicles are affected.
211,313 2017 model year Fusion vehicles are affected.
38 2018 model year Fusion vehicles are affected.
22,272 2013 model year MKZ vehicles are affected.
22,040 2014 model year MKZ vehicles are affected.
16,623 2015 model year MKZ vehicles are affected.
20,709 2016 model year MKZ vehicles are affected.
31,242 2017 model year MKZ vehicles are affected.
15 2018 model year MKZ vehicles are affected.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : FEB 03, 2012 – JUL 19, 2017
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-162 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2013-2018 Lincoln MKZ
Vehicle Type : LIGHT VEHICLES
Body Style : ALL
Power Train : GAS
Descriptive Information : Affected vehicles are equipped with non-hybrid engines and suspect front brake
jounce hoses. The subject hoses were introduced into Ford Fusion production on
February 3, 2012 and were taken out of production on July 19, 2017. The subject
hoses were introduced into Lincoln MKZ production on February 3, 2012 and were
taken out of production on July 19, 2017.
220,367 2013 model year Fusion vehicles are affected.
267,524 2014 model year Fusion vehicles are affected.
188,403 2015 model year Fusion vehicles are affected.
280,180 2016 model year Fusion vehicles are affected.
211,313 2017 model year Fusion vehicles are affected.
38 2018 model year Fusion vehicles are affected.
22,272 2013 model year MKZ vehicles are affected.
22,040 2014 model year MKZ vehicles are affected.
16,623 2015 model year MKZ vehicles are affected.
20,709 2016 model year MKZ vehicles are affected.
31,242 2017 model year MKZ vehicles are affected.
15 2018 model year MKZ vehicles are affected.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : FEB 03, 2012 – JUL 19, 2017
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Affected vehicles have front brake jounce hoses that could rupture
prematurely.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A ruptured front brake jounce hose will cause a progressive brake fluid leak.
The driver may experience an increase in pedal travel together with a
reduction in the rate of deceleration, increasing the risk of a crash.
Description of the Cause : A rupture in the front brake jounce hose occurs from a consistent localized
failure of the internal reinforcement braid due to cyclic fatigue via tensile/
bending and torsional inputs during suspension and steering articulations. The
Part 573 Safety Recall Report 23V-162 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
rate of failure is proportional to the “work done” to the hose by the suspension
and steering motion. It was discovered that only 88% of suspension
articulation was utilized on the brake hose test rig during life testing.
Identification of Any Warning
that can Occur :
The driver may notice a change to the brake pedal feel and travel. The brake
fluid warning indicator light will illuminate.
Involved Components :
Component Name 1 : Right Front Brake Hose
Component Description : Fusion and MKZ
Component Part Number : DG9C-2078-A
Component Name 2 : Left Front Brake Hose
Component Description : Fusion and MKZ
Component Part Number : DG9C-2B557-A
Supplier Identification :
Component Manufacturer
Name : HC QUERETARO SA DE CV
Address : CIRCUITO EL MARQUES NORTE # 76, QUERETAR
QUERETARO Foreign States 76246
Country : Mexico
Chronology :
Ford has provided the Chronology as an attachment
Part 573 Safety Recall Report 23V-162 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to replace the front brake jounce hoses with the
new hoses that have a revised braid material. There will be no charge for
this service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle owners prior to notification of a safety recall in May
2021. The ending date for reimbursement eligibility is August 31, 2023.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
The remedy hoses have a different material braid that is more robust to
the work done on the hose. New hose part numbers are as follows:
Fusion/MKZ Right Front Hose: JG9Z-2078-B
Fusion/MKZ Left Front Hose: JG9Z-2078-A
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 13, 2023. Mailing of
owner notification letters is expected to begin April 17, 2023 and is
expected to be completed by April 28, 2023.
May 31, 2023 Update: Mailing of owner notification letters was
completed April 14, 2023 advising owners that parts are anticipated to be
available in the third quarter of 2023. We expect to mail owner
notifications advising customers that parts are now available to repair
their vehicle beginning June 12 and to be completed by August 31, 2023
due to the large volume of vehicles.
Planned Dealer Notification Date : MAR 13, 2023 – MAR 13, 2023
Planned Owner Notification Date : APR 17, 2023 – APR 28, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-162
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-162 Manufacturer Recall No. : 23S12 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,280,726 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2013-2018 Ford Fusion Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : GAS
Descriptive Information : Affected vehicles are equipped with non-hybrid engines and suspect front brake jounce hoses. The subject hoses were introduced into Ford Fusion production on February 3, 2012 and were taken out of production on July 19, 2017. The subject hoses were introduced into Lincoln MKZ production on February 3, 2012 and were taken out of production on July 19, 2017. 220,367 2013 model year Fusion vehicles are affected. 267,524 2014 model year Fusion vehicles are affected. 188,403 2015 model year Fusion vehicles are affected. 280,180 2016 model year Fusion vehicles are affected. 211,313 2017 model year Fusion vehicles are affected.
38 2018 model year Fusion vehicles are affected. 22,272 2013 model year MKZ vehicles are affected. 22,040 2014 model year MKZ vehicles are affected. 16,623 2015 model year MKZ vehicles are affected. 20,709 2016 model year MKZ vehicles are affected. 31,242 2017 model year MKZ vehicles are affected.
15 2018 model year MKZ vehicles are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : FEB 03, 2012 – JUL 19, 2017
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-162 Page 2 Vehicle 2 : 2013-2018 Lincoln MKZ Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with non-hybrid engines and suspect front brake jounce hoses. The subject hoses were introduced into Ford Fusion production on February 3, 2012 and were taken out of production on July 19, 2017. The subject hoses were introduced into Lincoln MKZ production on February 3, 2012 and were taken out of production on July 19, 2017. 220,367 2013 model year Fusion vehicles are affected. 267,524 2014 model year Fusion vehicles are affected. 188,403 2015 model year Fusion vehicles are affected. 280,180 2016 model year Fusion vehicles are affected. 211,313 2017 model year Fusion vehicles are affected.
38 2018 model year Fusion vehicles are affected. 22,272 2013 model year MKZ vehicles are affected. 22,040 2014 model year MKZ vehicles are affected. 16,623 2015 model year MKZ vehicles are affected. 20,709 2016 model year MKZ vehicles are affected. 31,242 2017 model year MKZ vehicles are affected.
15 2018 model year MKZ vehicles are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : FEB 03, 2012 – JUL 19, 2017
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicles have front brake jounce hoses that could rupture prematurely.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A ruptured front brake jounce hose will cause a progressive brake fluid leak.
The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
Description of the Cause : A rupture in the front brake jounce hose occurs from a consistent localized failure of the internal reinforcement braid due to cyclic fatigue via tensile/ bending and torsional inputs during suspension and steering articulations. The The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-162 Page 3 Identification of Any Warning
that can Occur : rate of failure is proportional to the “work done” to the hose by the suspension and steering motion. It was discovered that only 88% of suspension articulation was utilized on the brake hose test rig during life testing.
The driver may notice a change to the brake pedal feel and travel. The brake fluid warning indicator light will illuminate. Involved Components : Component Name 1 : Right Front Brake Hose Component Description : Fusion and MKZ Component Part Number : DG9C-2078-A Component Name 2 : Left Front Brake Hose Component Description : Fusion and MKZ Component Part Number : DG9C-2B557-A Supplier Identification : Component Manufacturer
Name : HC QUERETARO SA DE CV
Address : CIRCUITO EL MARQUES NORTE # 76, QUERETAR
QUERETARO Foreign States 76246 Country : Mexico Chronology :
Ford has provided the Chronology as an attachment The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-162
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to replace the front brake jounce hoses with the new hoses that have a revised braid material. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is August 31, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
The remedy hoses have a different material braid that is more robust to the work done on the hose. New hose part numbers are as follows:
Fusion/MKZ Right Front Hose: JG9Z-2078-B Fusion/MKZ Left Front Hose: JG9Z-2078-A
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 13, 2023. Mailing of
owner notification letters is expected to begin April 17, 2023 and is expected to be completed by April 28, 2023.
Planned Dealer Notification Date : MAR 13, 2023 – MAR 13, 2023
Planned Owner Notification Date : APR 17, 2023 – APR 28, 2023
* NR – Not Reported
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