23S09 Steering Gear Replacement – 2023 Ford Bronco Wildtrak & 2022 Bronco Raptor

SEOCONTENT-START

August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2022 Bronco has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
23S09 – 23MY Bronco – Broken Steering Gear Ball Nut Retainer Ring
What is the
issue?
On your vehicle, an internal component of the steering gear may have been damaged during
steering gear manufacturing.
This may result in increased steering efforts and the potential to not be able to turn the
steering wheel while driving, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2022 Bronco las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
23S09 – Bronco año modelo 2023 – Anillo retenedor de la tuerca de bolas del
engranaje de la dirección roto
¿Cuál es el
problema?
En su vehículo, un componente interno del engranaje de la dirección podría haberse dañado
durante la fabricación del engranaje de la dirección.
Esto podría implicar mayores esfuerzos para manipular la dirección y la posibilidad de no
poder girar el engranaje de la dirección al manejar, lo cual aumenta el riesgo de sufrir un
choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
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P.O. BOX 1904
DEARBORN, MI 48121-1904
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March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S09 / NHTSA Recall 23V155
2022 Bronco
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, an internal component of the steering gear may have been
damaged during steering gear manufacturing.
What is the risk? This may result in increased steering efforts and the potential to not be able
to turn the steering wheel while driving, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to tow your vehicle to the
dealership and replace the steering gear free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day. However, due to service
scheduling requirements, your dealer may need your vehicle for a longer
period of time.
What should you do? Do not drive your vehicle until this steering gear repair is complete. Ford has
issued instructions to stop driving your vehicle under safety recall 23S09.
You should contact your dealer and arrange to have your vehicle towed to the
dealer (free of charge). Dealers will remove and replace the steering gear
assembly, free of charge. Provide the dealer with your VIN, which is printed
near your name at the beginning of this letter. Your dealer has been
instructed to tow your vehicle to the dealership and provide you with alternate
transportation while your vehicle is having the steering gear repair completed.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel and insurance) while your vehicle
is at the dealership for repairs. Please see your dealer for guidelines and
limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to replacing the steering. To verify eligibility
and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V155.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S09 / Campaña 23V155 de la NHTSA
2022 Bronco
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, un componente interno del engranaje de la dirección podría
haberse dañado durante la fabricación del engranaje de la dirección.
¿Qué riesgo existe? Esto podría implicar mayores esfuerzos para manipular la dirección y la
posibilidad de no poder girar el engranaje de la dirección al manejar, lo cual
aumenta el riesgo de sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado al distribuidor a remolcar su vehículo
hasta el concesionario y a reemplazar el engranaje de la dirección sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación es de menos de un día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? No maneje su vehículo mientras no se haya realizado la reparación del
engranaje de la dirección. Para la Campaña de seguridad 23S09, Ford sí ha
emitido instrucciones de dejar de manejar el vehículo.
Deberá ponerse en contacto con su distribuidor para que este se encargue de
remolcar su vehículo (sin costo alguno). Los distribuidores retirarán y
reemplazarán el ensamble del engranaje de la dirección, sin costo alguno.
Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos
al comienzo de esta carta. Su distribuidor recibió las instrucciones de remolcar
su vehículo hasta el taller y ofrecerle un trasporte alternativo mientras se
realiza la reparación del engranaje de la dirección.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta Campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura
en caso de que el vehículo hubiese sufrido daños por no haber realizado la
campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta
campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
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Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
􀀁 􀀁 􀀁 ©
Copyright 2023 Ford, División de Servicio al Cliente
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􀀮􀀮􀀯􀀮􀀮􀀱􀀯􀀯􀀯􀀮􀀮􀀮􀀱􀀯􀀮􀀮􀀮􀀯􀀮􀀯􀀮􀀯􀀱􀀱􀀮􀀯􀀰􀀮􀀱􀀱􀀰􀀮􀀮􀀮􀀯􀀱􀀰􀀯􀀰􀀮􀀱􀀱􀀰􀀯􀀮􀀰􀀮􀀯􀀮􀀮􀀯􀀱􀀰􀀱􀀱􀀰􀀱􀀮􀀯􀀱􀀮􀀮􀀯􀀯􀀮
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
¿Necesita un
vehículo de alquiler?
Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto el combustible y el seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con el reemplazo de la dirección. Para comprobar si
cumple con los requisitos y agilizar el reembolso, proporcione el recibo de
pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a
esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V155 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 3, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco
(Wildtrak & Raptor)
2022
Michigan
30-Aug-2022 through 26-Oct-2022
2023 21-Nov-2022 through 01-Mar-2023
Affected vehicles are identified in OASIS and Attachment IV VIN Lists. VINs will also be loaded to the
FSA VIN lists. This program involves 163 delivered U.S. vehicles.
THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS REPAIR HAS BEEN
PERFORMED
When operating affected vehicles, it is possible that the steering may lock causing a complete loss of
steering control. This may increase the risk of a crash.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an internal component of the steering gear may have been damaged
during assembly. This damage to the steering gear may result in noise, increased steering efforts and
the potential to not be able to turn the steering wheel while driving, increasing the risk of a crash.
SERVICE ACTION
DO NOT DRIVE, DEMONSTRATE, OR DELIVER any new in-stock vehicles involved in this safety
recall. A Dealer Bulletin will be provided to dealers the week of March 13, 2023 with additional
claiming and customer handling information to support this safety recall.
Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been
completed. To assist vehicle owners to have this repair completed dealers are to:
• Proactively contact owners to instruct them to stop driving their vehicle
• Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see
Rental Vehicles)
• Re-delivery of the owner’s vehicle after repairs have been completed
Refer to the Vehicle Special Handling section for further details.
Ó Copyright 2023 Ford Motor Company
RENTAL VEHICLES
Dealers are pre-approved for up to 20 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 20 rental days is required from the
Special Service Support Center (SSSC). Contact the SSSC via the SSSC Web Contact Site for
consideration and approval if appropriate.
VEHICLE SPECIAL HANDLING
Dealers are authorized to claim up to a maximum combined value of $400 to provide unique services
for completing this program, including:
• Vehicle towing to dealership (mandatory)
• Vehicle re-delivery to the owner’s location after repairs have been completed
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
Dealers are to proactively contact owners to instruct them to stop driving their vehicle.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
The following table contains a list of affected VINs for FSA 23S09.
To search for a VIN:
– Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
– Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Country
1FMDE5BHXPLB05359 United States
1FMDE5BHXPLB13963 United States
1FMDE5CP0PLB13668 United States
1FMDE5CP0PLB19289 United States
1FMDE5CP1PLB23979 United States
1FMDE5CP2PLB19648 United States
1FMDE5CP5PLB19742 United States
1FMDE5CP6PLB12248 United States
1FMDE5CP7PLB06507 United States
1FMDE5CP7PLB19497 United States
1FMDE5CP7PLB23873 United States
1FMDE5CP7PLB23985 United States
1FMDE5CP9PLB11496 United States
1FMEE5BP4PLA94709 United States
1FMEE5DP0PLB11566 United States
1FMEE5DP0PLB15391 United States
1FMEE5DP0PLB15665 United States
1FMEE5DP0PLB16055 United States
1FMEE5DP0PLB16234 United States
1FMEE5DP0PLB16816 United States
1FMEE5DP0PLB16878 United States
1FMEE5DP0PLB17349 United States
1FMEE5DP0PLB17433 United States
1FMEE5DP0PLB17867 United States
1FMEE5DP0PLB19053 United States
1FMEE5DP0PLB19232 United States
1FMEE5DP0PLB20235 United States
1FMEE5DP0PLB20641 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP0PLB21305 United States
1FMEE5DP1PLA89030 United States
1FMEE5DP1PLB11432 United States
1FMEE5DP1PLB11897 United States
1FMEE5DP1PLB11916 United States
1FMEE5DP1PLB13262 United States
1FMEE5DP1PLB15321 United States
1FMEE5DP1PLB15495 United States
1FMEE5DP1PLB15772 United States
1FMEE5DP1PLB15853 United States
1FMEE5DP1PLB15870 United States
1FMEE5DP1PLB16212 United States
1FMEE5DP1PLB16226 United States
1FMEE5DP1PLB16257 United States
1FMEE5DP1PLB16291 United States
1FMEE5DP1PLB17280 United States
1FMEE5DP1PLB17778 United States
1FMEE5DP1PLB17795 United States
1FMEE5DP1PLB17814 United States
1FMEE5DP1PLB17988 United States
1FMEE5DP1PLB18087 United States
1FMEE5DP1PLB18154 United States
1FMEE5DP1PLB22009 United States
1FMEE5DP1PLB22379 United States
1FMEE5DP1PLB22429 United States
1FMEE5DP2PLB00889 United States
1FMEE5DP2PLB09964 United States
1FMEE5DP2PLB10080 United States
1FMEE5DP2PLB10127 United States
1FMEE5DP2PLB11018 United States
1FMEE5DP2PLB11150 United States
1FMEE5DP2PLB11634 United States
1FMEE5DP2PLB11925 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP2PLB12038 United States
1FMEE5DP2PLB13044 United States
1FMEE5DP2PLB13089 United States
1FMEE5DP2PLB15148 United States
1FMEE5DP2PLB15196 United States
1FMEE5DP2PLB15201 United States
1FMEE5DP2PLB15313 United States
1FMEE5DP2PLB15439 United States
1FMEE5DP2PLB15585 United States
1FMEE5DP2PLB15845 United States
1FMEE5DP2PLB16235 United States
1FMEE5DP2PLB16364 United States
1FMEE5DP2PLB16896 United States
1FMEE5DP2PLB17496 United States
1FMEE5DP2PLB17708 United States
1FMEE5DP2PLB17868 United States
1FMEE5DP2PLB18129 United States
1FMEE5DP2PLB19023 United States
1FMEE5DP2PLB19653 United States
1FMEE5DP2PLB19927 United States
1FMEE5DP2PLB20611 United States
1FMEE5DP2PLB21841 United States
1FMEE5DP2PLB21855 United States
1FMEE5DP2PLB22021 United States
1FMEE5DP2PLB22083 United States
1FMEE5DP3PLB05910 United States
1FMEE5DP3PLB06491 United States
1FMEE5DP3PLB09648 United States
1FMEE5DP3PLB10248 United States
1FMEE5DP3PLB10721 United States
1FMEE5DP3PLB11156 United States
1FMEE5DP3PLB11416 United States
1FMEE5DP3PLB11450 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP3PLB12324 United States
1FMEE5DP3PLB12369 United States
1FMEE5DP3PLB15353 United States
1FMEE5DP3PLB15546 United States
1FMEE5DP3PLB15918 United States
1FMEE5DP3PLB16387 United States
1FMEE5DP3PLB16714 United States
1FMEE5DP3PLB16826 United States
1FMEE5DP3PLB17992 United States
1FMEE5DP3PLB18110 United States
1FMEE5DP3PLB19032 United States
1FMEE5DP3PLB20732 United States
1FMEE5DP3PLB22271 United States
1FMEE5DP3PLB22335 United States
1FMEE5DP4PLB07326 United States
1FMEE5DP4PLB09867 United States
1FMEE5DP4PLB10890 United States
1FMEE5DP4PLB11294 United States
1FMEE5DP4PLB11358 United States
1FMEE5DP4PLB11490 United States
1FMEE5DP4PLB15118 United States
1FMEE5DP4PLB15233 United States
1FMEE5DP4PLB15300 United States
1FMEE5DP4PLB15510 United States
1FMEE5DP4PLB15801 United States
1FMEE5DP4PLB15989 United States
1FMEE5DP4PLB16012 United States
1FMEE5DP4PLB16026 United States
1FMEE5DP4PLB16169 United States
1FMEE5DP4PLB17533 United States
1FMEE5DP4PLB18049 United States
1FMEE5DP4PLB18181 United States
1FMEE5DP4PLB20304 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP4PLB20397 United States
1FMEE5DP4PLB20609 United States
1FMEE5DP5PLA88804 United States
1FMEE5DP5PLB10879 United States
1FMEE5DP5PLB11112 United States
1FMEE5DP5PLB15130 United States
1FMEE5DP5PLB15161 United States
1FMEE5DP5PLB15192 United States
1FMEE5DP5PLB15208 United States
1FMEE5DP5PLB15306 United States
1FMEE5DP5PLB15368 United States
1FMEE5DP5PLB15581 United States
1FMEE5DP5PLB16133 United States
1FMEE5DP5PLB16228 United States
1FMEE5DP5PLB16293 United States
1FMEE5DP5PLB16312 United States
1FMEE5DP5PLB16617 United States
1FMEE5DP5PLB16763 United States
1FMEE5DP5PLB16990 United States
1FMEE5DP5PLB17265 United States
1FMEE5DP5PLB18089 United States
1FMEE5DP5PLB18173 United States
1FMEE5DP5PLB18352 United States
1FMEE5DP5PLB19002 United States
1FMEE5DP5PLB19100 United States
1FMEE5DP5PLB20134 United States
1FMEE5DP5PLB21218 United States
1FMEE5DP5PLB21980 United States
1FMEE5DP5PLB22076 United States
1FMEE5DP5PLB22336 United States
1FMEE5DP5PLB22370 United States
1FMEE5DP6PLB09272 United States
1FMEE5DP6PLB10325 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP6PLB10955 United States
1FMEE5DP6PLB11751 United States
1FMEE5DP6PLB12401 United States
1FMEE5DP6PLB13144 United States
1FMEE5DP6PLB15153 United States
1FMEE5DP6PLB15282 United States
1FMEE5DP6PLB15315 United States
1FMEE5DP6PLB15525 United States
1FMEE5DP6PLB15606 United States
1FMEE5DP6PLB15623 United States
1FMEE5DP6PLB16187 United States
1FMEE5DP6PLB16299 United States
1FMEE5DP6PLB16643 United States
1FMEE5DP6PLB17470 United States
1FMEE5DP6PLB17713 United States
1FMEE5DP6PLB18182 United States
1FMEE5DP6PLB18988 United States
1FMEE5DP6PLB19316 United States
1FMEE5DP6PLB19591 United States
1FMEE5DP6PLB20031 United States
1FMEE5DP6PLB20093 United States
1FMEE5DP6PLB20952 United States
1FMEE5DP6PLB20997 United States
1FMEE5DP7PLA88688 United States
1FMEE5DP7PLB06929 United States
1FMEE5DP7PLB08812 United States
1FMEE5DP7PLB11046 United States
1FMEE5DP7PLB11256 United States
1FMEE5DP7PLB11886 United States
1FMEE5DP7PLB15131 United States
1FMEE5DP7PLB15243 United States
1FMEE5DP7PLB15498 United States
1FMEE5DP7PLB15517 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP7PLB15811 United States
1FMEE5DP7PLB15839 United States
1FMEE5DP7PLB15971 United States
1FMEE5DP7PLB15985 United States
1FMEE5DP7PLB16019 United States
1FMEE5DP7PLB16439 United States
1FMEE5DP7PLB16618 United States
1FMEE5DP7PLB16652 United States
1FMEE5DP7PLB17087 United States
1FMEE5DP7PLB17249 United States
1FMEE5DP7PLB17333 United States
1FMEE5DP7PLB17400 United States
1FMEE5DP7PLB17431 United States
1FMEE5DP7PLB17610 United States
1FMEE5DP7PLB18398 United States
1FMEE5DP7PLB19602 United States
1FMEE5DP7PLB20149 United States
1FMEE5DP7PLB20569 United States
1FMEE5DP7PLB20829 United States
1FMEE5DP7PLB21897 United States
1FMEE5DP7PLB22130 United States
1FMEE5DP7PLB22337 United States
1FMEE5DP7PLB22399 United States
1FMEE5DP7PLB32611 United States
1FMEE5DP8PLB09967 United States
1FMEE5DP8PLB11329 United States
1FMEE5DP8PLB11332 United States
1FMEE5DP8PLB12030 United States
1FMEE5DP8PLB13274 United States
1FMEE5DP8PLB15302 United States
1FMEE5DP8PLB15543 United States
1FMEE5DP8PLB15705 United States
1FMEE5DP8PLB15834 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DP8PLB15896 United States
1FMEE5DP8PLB15977 United States
1FMEE5DP8PLB16028 United States
1FMEE5DP8PLB16143 United States
1FMEE5DP8PLB16904 United States
1FMEE5DP8PLB16949 United States
1FMEE5DP8PLB17633 United States
1FMEE5DP8PLB17924 United States
1FMEE5DP8PLB19981 United States
1FMEE5DP8PLB21455 United States
1FMEE5DP8PLB21889 United States
1FMEE5DP8PLB22007 United States
1FMEE5DP8PLB22363 United States
1FMEE5DP8PLB22394 United States
1FMEE5DP8PLB22444 United States
1FMEE5DP9PLB11498 United States
1FMEE5DP9PLB12652 United States
1FMEE5DP9PLB15714 United States
1FMEE5DP9PLB15924 United States
1FMEE5DP9PLB16118 United States
1FMEE5DP9PLB16331 United States
1FMEE5DP9PLB18127 United States
1FMEE5DP9PLB19455 United States
1FMEE5DP9PLB19522 United States
1FMEE5DP9PLB19715 United States
1FMEE5DP9PLB19939 United States
1FMEE5DP9PLB22288 United States
1FMEE5DP9PLB22338 United States
1FMEE5DPXPLA89379 United States
1FMEE5DPXPLB05435 United States
1FMEE5DPXPLB06178 United States
1FMEE5DPXPLB07511 United States
1FMEE5DPXPLB08593 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5DPXPLB09551 United States
1FMEE5DPXPLB11641 United States
1FMEE5DPXPLB13180 United States
1FMEE5DPXPLB15124 United States
1FMEE5DPXPLB15138 United States
1FMEE5DPXPLB15172 United States
1FMEE5DPXPLB15284 United States
1FMEE5DPXPLB15575 United States
1FMEE5DPXPLB15950 United States
1FMEE5DPXPLB16130 United States
1FMEE5DPXPLB16192 United States
1FMEE5DPXPLB16404 United States
1FMEE5DPXPLB17407 United States
1FMEE5DPXPLB18122 United States
1FMEE5DPXPLB18203 United States
1FMEE5DPXPLB18251 United States
1FMEE5DPXPLB18394 United States
1FMEE5DPXPLB19724 United States
1FMEE5DPXPLB20212 United States
1FMEE5DPXPLB21327 United States
1FMEE5DPXPLB22056 United States
1FMEE5DPXPLB22249 United States
1FMEE5DPXPLB22445 United States
1FMEE5JR0NLA51372 United States
1FMEE5JR0NLA51419 United States
1FMEE5JR0NLA51582 United States
1FMEE5JR0NLA52232 United States
1FMEE5JR0PLA80485 United States
1FMEE5JR0PLA81197 United States
1FMEE5JR1NLA51350 United States
1FMEE5JR1NLA51381 United States
1FMEE5JR1NLA51395 United States
1FMEE5JR1NLA51607 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5JR1NLA51817 United States
1FMEE5JR1NLA51879 United States
1FMEE5JR1PLA80270 United States
1FMEE5JR1PLA80575 United States
1FMEE5JR1PLA80768 United States
1FMEE5JR2NLA51423 United States
1FMEE5JR2NLA51518 United States
1FMEE5JR2NLA51549 United States
1FMEE5JR2NLA51650 United States
1FMEE5JR2PLA80309 United States
1FMEE5JR2PLA80312 United States
1FMEE5JR2PLA80570 United States
1FMEE5JR2PLA81038 United States
1FMEE5JR3NLA51480 United States
1FMEE5JR3PLA80271 United States
1FMEE5JR3PLA80335 United States
1FMEE5JR3PLA81050 United States
1FMEE5JR4NLA51407 United States
1FMEE5JR4PLA80716 United States
1FMEE5JR5NLA50587 United States
1FMEE5JR5PLA80336 United States
1FMEE5JR5PLA80501 United States
1FMEE5JR6NLA50629 United States
1FMEE5JR6PLA80331 United States
1FMEE5JR6PLA80538 United States
1FMEE5JR6PLA80992 United States
1FMEE5JR7NLA50784 United States
1FMEE5JR7NLA51420 United States
1FMEE5JR7NLA51465 United States
1FMEE5JR7PLA80306 United States
1FMEE5JR7PLA80614 United States
1FMEE5JR7PLA80726 United States
1FMEE5JR8NLA50650 United States
ATTACHMENT IV
VIN List
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
VIN Country
1FMEE5JR8NLA51653 United States
1FMEE5JR8NLA51765 United States
1FMEE5JR8NLA51880 United States
1FMEE5JR8PLA80279 United States
1FMEE5JR8PLA80296 United States
1FMEE5JR8PLA80329 United States
1FMEE5JR8PLA80394 United States
1FMEE5JR8PLA89581 United States
1FMEE5JR9NLA51404 United States
1FMEE5JR9NLA51791 United States
1FMEE5JR9NLA51984 United States
1FMEE5JR9PLA80470 United States
1FMEE5JRXNLA51363 United States
1FMEE5JRXNLA51461 United States
1FMEE5JRXNLA51816 United States
1FMEE5JRXPLA80526 United States
1FMEE5JRXPLA80543 United States
1FMEE5DP1PLB21975 Saudi Arabia
1FMEE5DP6PLB12284 Saudi Arabia
1FMEE5DP7PLB10687 Saudi Arabia
1FMEE5DP7PLB10771 Saudi Arabia
1FMEE5DP8PLB13159 Saudi Arabia
1FMEE5DP1PLB05002 Mexico
1FMDE5CP2PLB12702 Canada
1FMEE5DP1PLB12287 Canada
1FMEE5DP2PLB08717 Canada

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 15, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 23S09
Dated: March 3, 2023
AFFECTED VEHICLES
Vehicle Model Year
Assembly
Plant
Build Dates
Bronco
(Wildtrak & Raptor)
2022
Michigan
30-Aug-2022 through 26-Oct-2022
2023 21-Nov-2022 through 01-Mar-2023
Affected vehicles are identified in OASIS and Attachment IV VIN Lists. VINs will also be loaded to the
FSA VIN lists. This program involves 155 delivered U.S. vehicles. Service parts are not affected.
THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS REPAIR HAS BEEN
PERFORMED
When operating affected vehicles, it is possible that the steering may lock causing a complete loss of
steering control. This may increase the risk of a crash.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an internal component of the steering gear may have been damaged
during steering gear manufacturing. This damage to the steering gear may result in increased steering
efforts and the potential to not be able to turn the steering wheel while driving, increasing the risk of a
crash.
SERVICE ACTION
Before DRIVING, DEMONSTRATING, OR DELIVERING any new in-stock vehicles involved in this
safety recall, dealers are to replace the steering gear. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been
completed. To assist vehicle owners having this repair completed dealers should:
• Proactively contact owners to instruct them to stop driving their vehicle
• Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see
Rental Vehicles)
• Re-delivery of the owner’s vehicle after repairs have been completed
Ó Copyright 2023 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Affected Vehicle VIN List
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
OASIS ACTIVATION
OASIS was activated on March 3, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 3, 2023.
Owner names and addresses will be available by April 7, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety
recall. Owners should contact their dealer for an appointment to have their vehicles remedied
as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the replacement of the steering
gear.
RENTAL VEHICLES
Dealers are pre-approved for up to 20 days for a rental vehicle if service parts are unavailable.
Dealers are pre-approved for 2 days of rental if service parts are available. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 20 rental days is required from the
SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if
appropriate.
TOWING
Dealers are authorized to claim up to a maximum value of $250 to provide towing services for this
program.
VEHICLE DELIVERY
All customers affected by this program have the option of complimentary Vehicle Delivery service (at
participating dealers). Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23S09 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S09 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Vehicle Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
• Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program. Submit on the same line as the repair.
o Program Code: 23S09
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $250.00
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the steering gear assembly 23S09B 5.1 Hours
Check and correct front toe
(Vehicles Not Equipped with Lane Keep Assist)
23S09C 0.8 Hours
Check and correct front toe
(ONLY Vehicles Equipped with Lane Keep Assist)
23S09D 1.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Special Program Part Ordering:
Due to limited part availability, place an order for the steering gear and steering gear mounting bolts
by submitting a VIN-specific Part Order contact via the SSSC Web Contact Site. For in stock unsold
vehicles, a copy of the signed sales agreement is required to be sent in with the part request.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
Part Number Description
Order
Quantity
Claim
Quantity
NB3Z-3504-* Steering Gear 1 1
W720880-S439
Steering Gear Mounting Bolt – 4 bolts per pack,
2 required per repair
1 2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
NOTE: For additional required parts such as gaskets, fasteners, seals, etc. refer to the Workshop
Manual (WSM) procedures.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state, and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 23S09
Certain 2022-2023 Model Year Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
CERTAIN 2022-2023 MODEL YEAR BRONCO WILDTRAK AND RAPTOR
VEHICLES — STEERING GEAR REPLACEMENT
SERVICE PROCEDURE
1. Position the vehicle on a hoist.
2. Disconnect the Battery. Follow the Workshop Manual (WSM) procedures in Section 414-01.
3. Connect a scan tool, connect and upload the module configuration information from the Power Steering
Control Module (PSCM). Refer to: Module Programming (418-01A Module Configuration, General
Procedures).
NOTICE: Do not allow the steering column to rotate while the steering column shaft is disconnected or
damage to the steering column internal sensor may result.
4. Using a holding device, hold the steering wheel in the straight-ahead position. See Figure 1.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144A
0
FIGURE 1
5. Remove the engine rear undershield. Follow the WSM procedures in Section 501-02.
ATTACHMENT III
PAGE 2 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
6. If equipped, remove and discard the bolts and remove the stabilizer bar undershield. See Figure 2.
x4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144B
FIGURE 2
7. Remove the front driveshaft. Follow the WSM procedures in Section 205-01.
8. Remove both Right Hand (RH) and Left Hand (LH) front halfshafts. Follow the WSM procedures in
Section 204-04.
ATTACHMENT III
PAGE 3 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
9. Disconnect the Electronic Locking Differential (ELD) electrical connector (1), detach the retainers and
position aside the ELD wiring harness (2). See Figure 3.
1
x4
2
2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144C
FIGURE 3
10. Remove and discard the front axle carrier mounting bracket bolts. See Figure 4.
x2
23144D
FIGURE 4
ATTACHMENT III
PAGE 4 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
11. Using transmission jack, support the front axle assembly. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144E
FIGURE 5
12. Remove and discard the front axle tube bushing bolt. See Figure 6.
23144F
FIGURE 6
ATTACHMENT III
PAGE 5 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
13. Remove and discard the front axle cover bushing bolt. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144G
FIGURE 7
14. Highlight the installation mark on the breather hose and tube. Detach the breather hose from tube.
See Figure 8.
23144H
FIGURE 8
ATTACHMENT III
PAGE 6 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
15. Lower the transmission jack and the front axle assembly. See Figure 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144I
FIGURE 9
ATTACHMENT III
PAGE 7 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
WARNING: Do not reuse steering column shaft bolts. This may result in fastener failure and
steering column shaft detachment or loss of steering control. Failure to follow this
instruction may result in serious injury to vehicle occupant(s).
NOTICE: Do not allow the steering wheel to rotate while the steering column shaft is disconnected or
damage to the clockspring may result.
16. Remove and discard the steering column shaft coupler retainer (1). Separate the lower steering
column shaft from the steering gear (2). See Figure 10.
1
2
x1
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144J
FIGURE 10
ATTACHMENT III
PAGE 8 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
17. Disconnect the Electronic Power Assist Steering (EPAS) gear electrical connectors. See Figure 11.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144K
FIGURE 11
ATTACHMENT III
PAGE 9 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
18. Support the EPAS gear assembly (1). Remove and discard the EPAS gear retainers (2).
See Figure 12.
1
2
x2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144L
FIGURE 12
ATTACHMENT III
PAGE 10 OF 10
SAFETY RECALL 23S09
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2023
19. Rotate the EPAS gear tower downward (1), shift the EPAS gear toward the RH side of the vehicle (2)
and remove the EPAS gear (3). See Figure 13.
1
2
3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23144M
FIGURE 13
20. Install the new steering gear. Follow the WSM procedures in Section 211-02.
• It is not necessary to install the LH catalytic converter as it was not removed.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT IV
VIN List
Page 1 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
The following table contains a list of affected VINs for FSA 23S09.
To search for a VIN:
– Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
– Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Country
1FMDE5CP0PLB13668 United States
1FMDE5CP0PLB19289 United States
1FMDE5CP1PLB23979 United States
1FMDE5CP2PLB19648 United States
1FMDE5CP5PLB19742 United States
1FMDE5CP6PLB12248 United States
1FMDE5CP7PLB06507 United States
1FMDE5CP7PLB19497 United States
1FMDE5CP7PLB23873 United States
1FMDE5CP7PLB23985 United States
1FMDE5CP9PLB11496 United States
1FMEE5DP0PLB11566 United States
1FMEE5DP0PLB15391 United States
1FMEE5DP0PLB15665 United States
1FMEE5DP0PLB16055 United States
1FMEE5DP0PLB16234 United States
1FMEE5DP0PLB16816 United States
1FMEE5DP0PLB16878 United States
1FMEE5DP0PLB17349 United States
1FMEE5DP0PLB17433 United States
1FMEE5DP0PLB17867 United States
1FMEE5DP0PLB19053 United States
1FMEE5DP0PLB19232 United States
1FMEE5DP0PLB20235 United States
1FMEE5DP0PLB20641 United States
1FMEE5DP0PLB21305 United States
1FMEE5DP1PLA89030 United States
1FMEE5DP1PLB11432 United States
ATTACHMENT IV
VIN List
Page 2 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP1PLB11897 United States
1FMEE5DP1PLB11916 United States
1FMEE5DP1PLB13262 United States
1FMEE5DP1PLB15321 United States
1FMEE5DP1PLB15495 United States
1FMEE5DP1PLB15772 United States
1FMEE5DP1PLB15853 United States
1FMEE5DP1PLB15870 United States
1FMEE5DP1PLB16212 United States
1FMEE5DP1PLB16226 United States
1FMEE5DP1PLB16257 United States
1FMEE5DP1PLB16291 United States
1FMEE5DP1PLB17280 United States
1FMEE5DP1PLB17778 United States
1FMEE5DP1PLB17795 United States
1FMEE5DP1PLB17814 United States
1FMEE5DP1PLB17988 United States
1FMEE5DP1PLB18087 United States
1FMEE5DP1PLB18154 United States
1FMEE5DP1PLB22009 United States
1FMEE5DP1PLB22379 United States
1FMEE5DP1PLB22429 United States
1FMEE5DP2PLB09964 United States
1FMEE5DP2PLB10080 United States
1FMEE5DP2PLB10127 United States
1FMEE5DP2PLB11018 United States
1FMEE5DP2PLB11150 United States
1FMEE5DP2PLB11634 United States
1FMEE5DP2PLB11925 United States
1FMEE5DP2PLB12038 United States
1FMEE5DP2PLB13044 United States
1FMEE5DP2PLB13089 United States
1FMEE5DP2PLB15148 United States
1FMEE5DP2PLB15196 United States
ATTACHMENT IV
VIN List
Page 3 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP2PLB15201 United States
1FMEE5DP2PLB15313 United States
1FMEE5DP2PLB15439 United States
1FMEE5DP2PLB15585 United States
1FMEE5DP2PLB15845 United States
1FMEE5DP2PLB16235 United States
1FMEE5DP2PLB16364 United States
1FMEE5DP2PLB16896 United States
1FMEE5DP2PLB17496 United States
1FMEE5DP2PLB17708 United States
1FMEE5DP2PLB17868 United States
1FMEE5DP2PLB18129 United States
1FMEE5DP2PLB19023 United States
1FMEE5DP2PLB19653 United States
1FMEE5DP2PLB19927 United States
1FMEE5DP2PLB20611 United States
1FMEE5DP2PLB21841 United States
1FMEE5DP2PLB21855 United States
1FMEE5DP2PLB22021 United States
1FMEE5DP2PLB22083 United States
1FMEE5DP3PLB06491 United States
1FMEE5DP3PLB09648 United States
1FMEE5DP3PLB10248 United States
1FMEE5DP3PLB10721 United States
1FMEE5DP3PLB11156 United States
1FMEE5DP3PLB11416 United States
1FMEE5DP3PLB11450 United States
1FMEE5DP3PLB12324 United States
1FMEE5DP3PLB12369 United States
1FMEE5DP3PLB15353 United States
1FMEE5DP3PLB15546 United States
1FMEE5DP3PLB15918 United States
1FMEE5DP3PLB16387 United States
1FMEE5DP3PLB16714 United States
ATTACHMENT IV
VIN List
Page 4 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP3PLB16826 United States
1FMEE5DP3PLB17992 United States
1FMEE5DP3PLB18110 United States
1FMEE5DP3PLB19032 United States
1FMEE5DP3PLB20732 United States
1FMEE5DP3PLB22271 United States
1FMEE5DP3PLB22335 United States
1FMEE5DP4PLB07326 United States
1FMEE5DP4PLB09867 United States
1FMEE5DP4PLB10890 United States
1FMEE5DP4PLB11294 United States
1FMEE5DP4PLB11358 United States
1FMEE5DP4PLB11490 United States
1FMEE5DP4PLB15118 United States
1FMEE5DP4PLB15233 United States
1FMEE5DP4PLB15300 United States
1FMEE5DP4PLB15510 United States
1FMEE5DP4PLB15801 United States
1FMEE5DP4PLB15989 United States
1FMEE5DP4PLB16012 United States
1FMEE5DP4PLB16026 United States
1FMEE5DP4PLB16169 United States
1FMEE5DP4PLB17533 United States
1FMEE5DP4PLB18049 United States
1FMEE5DP4PLB18181 United States
1FMEE5DP4PLB20304 United States
1FMEE5DP4PLB20397 United States
1FMEE5DP4PLB20609 United States
1FMEE5DP5PLA88804 United States
1FMEE5DP5PLB10879 United States
1FMEE5DP5PLB11112 United States
1FMEE5DP5PLB15130 United States
1FMEE5DP5PLB15161 United States
1FMEE5DP5PLB15192 United States
ATTACHMENT IV
VIN List
Page 5 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP5PLB15208 United States
1FMEE5DP5PLB15306 United States
1FMEE5DP5PLB15368 United States
1FMEE5DP5PLB15581 United States
1FMEE5DP5PLB16133 United States
1FMEE5DP5PLB16228 United States
1FMEE5DP5PLB16293 United States
1FMEE5DP5PLB16312 United States
1FMEE5DP5PLB16617 United States
1FMEE5DP5PLB16763 United States
1FMEE5DP5PLB16990 United States
1FMEE5DP5PLB17265 United States
1FMEE5DP5PLB18089 United States
1FMEE5DP5PLB18173 United States
1FMEE5DP5PLB18352 United States
1FMEE5DP5PLB19002 United States
1FMEE5DP5PLB19100 United States
1FMEE5DP5PLB20134 United States
1FMEE5DP5PLB21218 United States
1FMEE5DP5PLB21980 United States
1FMEE5DP5PLB22076 United States
1FMEE5DP5PLB22336 United States
1FMEE5DP5PLB22370 United States
1FMEE5DP6PLB09272 United States
1FMEE5DP6PLB10325 United States
1FMEE5DP6PLB10955 United States
1FMEE5DP6PLB11751 United States
1FMEE5DP6PLB12401 United States
1FMEE5DP6PLB13144 United States
1FMEE5DP6PLB15153 United States
1FMEE5DP6PLB15282 United States
1FMEE5DP6PLB15315 United States
1FMEE5DP6PLB15525 United States
1FMEE5DP6PLB15606 United States
ATTACHMENT IV
VIN List
Page 6 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP6PLB15623 United States
1FMEE5DP6PLB16187 United States
1FMEE5DP6PLB16299 United States
1FMEE5DP6PLB16643 United States
1FMEE5DP6PLB17470 United States
1FMEE5DP6PLB17713 United States
1FMEE5DP6PLB18182 United States
1FMEE5DP6PLB18988 United States
1FMEE5DP6PLB19316 United States
1FMEE5DP6PLB19591 United States
1FMEE5DP6PLB20031 United States
1FMEE5DP6PLB20093 United States
1FMEE5DP6PLB20952 United States
1FMEE5DP6PLB20997 United States
1FMEE5DP7PLA88688 United States
1FMEE5DP7PLB06929 United States
1FMEE5DP7PLB08812 United States
1FMEE5DP7PLB11046 United States
1FMEE5DP7PLB11256 United States
1FMEE5DP7PLB11886 United States
1FMEE5DP7PLB15131 United States
1FMEE5DP7PLB15243 United States
1FMEE5DP7PLB15498 United States
1FMEE5DP7PLB15517 United States
1FMEE5DP7PLB15811 United States
1FMEE5DP7PLB15839 United States
1FMEE5DP7PLB15971 United States
1FMEE5DP7PLB15985 United States
1FMEE5DP7PLB16019 United States
1FMEE5DP7PLB16439 United States
1FMEE5DP7PLB16618 United States
1FMEE5DP7PLB16652 United States
1FMEE5DP7PLB17087 United States
1FMEE5DP7PLB17249 United States
ATTACHMENT IV
VIN List
Page 7 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP7PLB17333 United States
1FMEE5DP7PLB17400 United States
1FMEE5DP7PLB17431 United States
1FMEE5DP7PLB17610 United States
1FMEE5DP7PLB18398 United States
1FMEE5DP7PLB19602 United States
1FMEE5DP7PLB20149 United States
1FMEE5DP7PLB20569 United States
1FMEE5DP7PLB20829 United States
1FMEE5DP7PLB21897 United States
1FMEE5DP7PLB22130 United States
1FMEE5DP7PLB22337 United States
1FMEE5DP7PLB22399 United States
1FMEE5DP7PLB32611 United States
1FMEE5DP8PLB09967 United States
1FMEE5DP8PLB11329 United States
1FMEE5DP8PLB11332 United States
1FMEE5DP8PLB12030 United States
1FMEE5DP8PLB13274 United States
1FMEE5DP8PLB15302 United States
1FMEE5DP8PLB15543 United States
1FMEE5DP8PLB15705 United States
1FMEE5DP8PLB15834 United States
1FMEE5DP8PLB15896 United States
1FMEE5DP8PLB15977 United States
1FMEE5DP8PLB16028 United States
1FMEE5DP8PLB16143 United States
1FMEE5DP8PLB16904 United States
1FMEE5DP8PLB16949 United States
1FMEE5DP8PLB17633 United States
1FMEE5DP8PLB17924 United States
1FMEE5DP8PLB19981 United States
1FMEE5DP8PLB21455 United States
1FMEE5DP8PLB21889 United States
ATTACHMENT IV
VIN List
Page 8 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DP8PLB22007 United States
1FMEE5DP8PLB22363 United States
1FMEE5DP8PLB22394 United States
1FMEE5DP8PLB22444 United States
1FMEE5DP9PLB11498 United States
1FMEE5DP9PLB12652 United States
1FMEE5DP9PLB15714 United States
1FMEE5DP9PLB15924 United States
1FMEE5DP9PLB16118 United States
1FMEE5DP9PLB16331 United States
1FMEE5DP9PLB18127 United States
1FMEE5DP9PLB19455 United States
1FMEE5DP9PLB19522 United States
1FMEE5DP9PLB19715 United States
1FMEE5DP9PLB19939 United States
1FMEE5DP9PLB22288 United States
1FMEE5DP9PLB22338 United States
1FMEE5DPXPLA89379 United States
1FMEE5DPXPLB06178 United States
1FMEE5DPXPLB07511 United States
1FMEE5DPXPLB08593 United States
1FMEE5DPXPLB09551 United States
1FMEE5DPXPLB11641 United States
1FMEE5DPXPLB13180 United States
1FMEE5DPXPLB15124 United States
1FMEE5DPXPLB15138 United States
1FMEE5DPXPLB15172 United States
1FMEE5DPXPLB15284 United States
1FMEE5DPXPLB15575 United States
1FMEE5DPXPLB15950 United States
1FMEE5DPXPLB16130 United States
1FMEE5DPXPLB16192 United States
1FMEE5DPXPLB16404 United States
1FMEE5DPXPLB17407 United States
ATTACHMENT IV
VIN List
Page 9 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5DPXPLB18203 United States
1FMEE5DPXPLB18251 United States
1FMEE5DPXPLB18394 United States
1FMEE5DPXPLB19724 United States
1FMEE5DPXPLB20212 United States
1FMEE5DPXPLB21327 United States
1FMEE5DPXPLB22056 United States
1FMEE5DPXPLB22249 United States
1FMEE5DPXPLB22445 United States
1FMEE5JR0NLA51372 United States
1FMEE5JR0NLA51419 United States
1FMEE5JR0NLA51582 United States
1FMEE5JR0NLA52232 United States
1FMEE5JR0PLA80485 United States
1FMEE5JR0PLA81197 United States
1FMEE5JR1NLA51350 United States
1FMEE5JR1NLA51381 United States
1FMEE5JR1NLA51395 United States
1FMEE5JR1NLA51607 United States
1FMEE5JR1NLA51817 United States
1FMEE5JR1NLA51879 United States
1FMEE5JR1PLA80270 United States
1FMEE5JR1PLA80575 United States
1FMEE5JR1PLA80768 United States
1FMEE5JR2NLA51423 United States
1FMEE5JR2NLA51518 United States
1FMEE5JR2NLA51549 United States
1FMEE5JR2NLA51650 United States
1FMEE5JR2PLA80309 United States
1FMEE5JR2PLA80312 United States
1FMEE5JR2PLA80570 United States
1FMEE5JR2PLA81038 United States
1FMEE5JR3NLA51480 United States
1FMEE5JR3PLA80271 United States
ATTACHMENT IV
VIN List
Page 10 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5JR3PLA80335 United States
1FMEE5JR3PLA81050 United States
1FMEE5JR4NLA51407 United States
1FMEE5JR4PLA80716 United States
1FMEE5JR5NLA50587 United States
1FMEE5JR5PLA80336 United States
1FMEE5JR5PLA80501 United States
1FMEE5JR6NLA50629 United States
1FMEE5JR6PLA80331 United States
1FMEE5JR6PLA80538 United States
1FMEE5JR6PLA80992 United States
1FMEE5JR7NLA50784 United States
1FMEE5JR7NLA51420 United States
1FMEE5JR7NLA51465 United States
1FMEE5JR7PLA80306 United States
1FMEE5JR7PLA80614 United States
1FMEE5JR7PLA80726 United States
1FMEE5JR8NLA50650 United States
1FMEE5JR8NLA51653 United States
1FMEE5JR8NLA51765 United States
1FMEE5JR8NLA51880 United States
1FMEE5JR8PLA80279 United States
1FMEE5JR8PLA80296 United States
1FMEE5JR8PLA80329 United States
1FMEE5JR8PLA80394 United States
1FMEE5JR8PLA89581 United States
1FMEE5JR9NLA51404 United States
1FMEE5JR9NLA51791 United States
1FMEE5JR9NLA51984 United States
1FMEE5JR9PLA80470 United States
1FMEE5JRXNLA51363 United States
1FMEE5JRXNLA51461 United States
1FMEE5JRXNLA51816 United States
1FMEE5JRXPLA80526 United States
ATTACHMENT IV
VIN List
Page 11 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 23S09
Certain 2022-2023 Bronco – Wildtrak & Raptor Models
Steering Gear Replacement
1FMEE5JRXPLA80543 United States
1FMEE5DP1PLB21975 Saudi Arabia
1FMEE5DP6PLB12284 Saudi Arabia
1FMEE5DP7PLB10687 Saudi Arabia
1FMEE5DP7PLB10771 Saudi Arabia
1FMEE5DP8PLB13159 Saudi Arabia
1FMDE5CP2PLB12702 Canada
1FMEE5DP1PLB12287 Canada
1FMEE5DP2PLB08717 Canada
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23S09
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23S09, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before April 7, 2023
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-155
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 08, 2023 NHTSA Recall No. : 23V-155 Manufacturer Recall No. : 23S09 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 352 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2022-2023 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing steering gear production to the vehicle in which the steering gear is installed. Ford is able to provide the specific VIN list – see attachment VINs.
Affected vehicles are equipped with suspect steering gears. 283 2023 model year Ford Bronco Wildtrak vehicles are affected. 60 2022 model year Ford Bronco Raptor vehicles are affected.
Production Dates : AUG 30, 2022 – MAR 01, 2023 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Affected vehicles are built with a steering gear ball nut retainer that may be cracked.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A broken steering gear ball nut retainer can allow balls in the ball nut
assembly to displace and wedge. Continued steering wheel movement can further wedge the balls and displace the retainer, resulting in increased steering effort. Should this continue and the balls do not transition back into the return guides, the ball nut may not be able to rotate. As a consequence,
the driver may not be able to rotate the steering wheel while driving, Part 573 Safety Recall Report 23V-155 Page 2 increasing the risk of a crash.
Description of the Cause : The gauge key on the steering gear assembly tooling became loose over time which allowed the key to contact and damage the ball nut retainer during the steering gear assembly process. Identification of Any Warning
that can Occur : A driver may experience noise and/or increased steering efforts. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Component Part Number : NB3V-3D070-BD Component Name 2 : Steering Gear Component Description : Steering Gear Component Part Number : NB3V-3D070-AF Supplier Identification : Component Manufacturer
Name : Nexteer Automotive Address : 1272 Doris Road
Auburn Hills Michigan 48326
Country : United States Chronology :
On March 2, 2023, an issue pertaining to a broken ball nut retainer in a warranty-returned steering gear was brought to Ford’s Critical Concern Review Group (CCRG) for review. As part of the warranty return process, steering gears are sent to the steering gear supplier and they assess and analyze the returned part. The technician comments on the warranty claim alleged a grinding noise while steering and loss of power steering function – there was no indication of a loss of directional control. The steering gear supplier completed the part tear down on February 27, 2023 and contacted Ford. The inspection found that the ball nut retainer was broken and displaced. A broken ball nut retainer can allow the balls within the ball nut assembly to displace and wedge. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-155 Page 3 Ford conducted a review of the steering gear supplier’s assembly processes and production records and identified an assembly concern at the supplier’s manufacturing facility. A review of supplier assembly process records was conducted for each steering gear produced for 2022 model year and 2023 model year production to identify steering gears that may contain a cracked retainer and two suspect windows of production were found. The first suspect production window consists of certain steering gears produced during a period in July 2022 and includes the warranty-return steering gear initially reviewed by the supplier. The second suspect window includes certain steering gears produced in February 2023. Suspect steering gears were then traced by serial number to specific vehicle VINs. Ford is aware of one (1) warranty claim that is attributed to this concern, received January 17, 2023. On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. There have been no reports of accident or injury associated with this concern. Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to not drive their vehicles. They
will be asked to work with a Ford or Lincoln dealer to have the vehicles towed in for service. Dealers will remove and replace the steering gear following normal workshop manual procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be April 7, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Steering gears (NB3V-3D070-BD and NB3V-3D070-AF) will be replaced. The replacement parts will have undamaged internal components.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is occurred on March 3, 2023. Mailing of owner
notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 31, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-155
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-155
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-155 Manufacturer Recall No. : 23S09 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 343 Estimated percentage with defect : 3 %
Vehicle Information : Vehicle 1 : 2022-2023 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing steering gear production to the vehicle in which the steering gear is installed. Ford is able to provide the specific VIN list – see attachment VINs.
Affected vehicles are equipped with suspect steering gears. 283 2023 model year Ford Bronco Wildtrak vehicles are affected. 60 2022 model year Ford Bronco Raptor vehicles are affected.
Production Dates : AUG 30, 2022 – MAR 01, 2023 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Affected vehicles are built with a steering gear ball nut retainer that may be cracked.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A broken steering gear ball nut retainer can allow balls in the ball nut
assembly to displace and wedge. Continued steering wheel movement can further wedge the balls and displace the retainer, resulting in increased steering effort. Should this continue and the balls do not transition back into the return guides, the ball nut may not be able to rotate. As a consequence,
the driver may not be able to rotate the steering wheel while driving, Part 573 Safety Recall Report 23V-155 Page 2 increasing the risk of a crash.
Description of the Cause : The gauge key on the steering gear assembly tooling became loose over time which allowed the key to contact and damage the ball nut retainer during the steering gear assembly process. Identification of Any Warning
that can Occur : A driver may experience noise and/or increased steering efforts. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Component Part Number : NB3V-3D070-BD Component Name 2 : Steering Gear Component Description : Steering Gear Component Part Number : NB3V-3D070-AF Supplier Identification : Component Manufacturer
Name : Nexteer Automotive Address : 1272 Doris Road
Auburn Hills Michigan 48326
Country : United States Chronology :
On March 2, 2023, an issue pertaining to a broken ball nut retainer in a warranty-returned steering gear was brought to Ford’s Critical Concern Review Group (CCRG) for review. As part of the warranty return process, steering gears are sent to the steering gear supplier and they assess and analyze the returned part. The technician comments on the warranty claim alleged a grinding noise while steering and loss of power steering function – there was no indication of a loss of directional control. The steering gear supplier completed the part tear down on February 27, 2023 and contacted Ford. The inspection found that the ball nut retainer was broken and displaced. A broken ball nut retainer can allow the balls within the ball nut assembly to displace and wedge. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-155 Page 3 Ford conducted a review of the steering gear supplier’s assembly processes and production records and identified an assembly concern at the supplier’s manufacturing facility. A review of supplier assembly process records was conducted for each steering gear produced for 2022 model year and 2023 model year production to identify steering gears that may contain a cracked retainer and two suspect windows of production were found. The first suspect production window consists of certain steering gears produced during a period in July 2022 and includes the warranty-return steering gear initially reviewed by the supplier. The second suspect window includes certain steering gears produced in February 2023. Suspect steering gears were then traced by serial number to specific vehicle VINs. Ford is aware of one (1) warranty claim that is attributed to this concern, received January 17, 2023. On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. There have been no reports of accident or injury associated with this concern. Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to not drive their vehicles. They
will be asked to work with a Ford or Lincoln dealer to have the vehicles towed in for service. Dealers will remove and replace the steering gear following normal workshop manual procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be April 7, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Steering gears (NB3V-3D070-BD and NB3V-3D070-AF) will be replaced. The replacement parts will have undamaged internal components.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is occurred on March 3, 2023. Mailing of owner
notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : MAR 08, 2023 – MAR 08, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 31, 2023 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-155
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
* NR – Not Reported

SEOCONTENT-END