February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V069000
Unintended PCM Reset May Cause Vehicle Rollaway
A park system that is damaged may not shift into “PARK,” resulting in a vehicle rollaway and increasing the risk of injury or crash.
NHTSA Campaign Number: 23V069
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 3,674
Summary
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Remedy
Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 20, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Transmission Park System Inspection and Repair
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago | May 13, 2019 through September 24, 2020 |
| Explorer | 2021 | Chicago | June 9, 2020 through November 9, 2021 |
| Explorer | 2022 | Chicago | August 18, 2021 through August 25, 2022 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 – 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in “Park” until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in “Park”, or the vehicle will not move.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the vehicle and repair the transmission park system per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with transmission park system replacement.
RENTAL VEHICLES
- PASS INSPECTION: Vehicles that pass the transmission park system inspection are NOT affected and are not approved for rental vehicles. Refer to the 23S05 technical instructions for additional information.
- FAIL INSPECTION: Vehicles that fail the applicable transmission park system inspection:
- Prior approval is required from the SSSC, submit contact type rental for consideration and approval if appropriate.
- A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
- Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
Parts To Inspect And Replace Only If Necessary
| Part Number | Description | Order Quantity |
| L1MZ-4650-A | Driveshaft Alignment Bushing | 1 |
| L1MZ-4782-A | Flex Coupling | 1 |
| LP5Z-7A098-A | Fluid Filter | 1 |
| HL3Z-7A191-B | Fluid Pan Gasket | 1 |
| ML3Z-7A191-A | Hybrid Drive Unit Gasket | 1 |
| HL3Z-7A248-D | Fluid Pump Seal | 1 |
| HL3Z-7G199-A | Aux Pump Tube Seal | 1 |
| 7L1Z-7J227-A | Fluid Cooler O-ring Seals | 2 |
| HL3Z-7J227-A | Aux Pump Tube O-ring Seal | 1 |
| 7T4Z-7Z302-A | Fluid Filter Seal | 1 |
| HL3Z-7Z490-E | Channel Plate | 1 |
| W719511-S439 | Driveshaft Flex Coupling Bolts | 4 |
| W719698-S900 | Left Catalytic Converter Studs | 1 |
| W701183-S300 | Engine Dowel | 4 |
| LP5Z-7A527-M | T-3 Shim 3.05-3.15mm Selective | 1 |
| LP5Z-7A527-N | T-3 Shim 3.2-3.3mm Selective | 1 |
| LP5Z-7A527-P | T-3 Shim 3.35-3.45mm Selective | 1 |
| LP5Z-7A527-Q | T-3 Shim 3.5-3.6mm Selective | 1 |
| LP5Z-7A527-R | T-3 Shim 3.5-3.6mm Selective | 1 |
| LP5Z-7A527-S | T-3 Shim 3.8-3.9mm Selective | 1 |
| LP5Z-7A527-T | T-3 Shim 3.95-4.05mm Selective | 1 |
| LP5Z-7A527-U | T-3 Shim 4.1-4.2mm Selective | 1 |
| LP5Z-7A527-V | T-3 Shim 4.25-4.35mm Selective | 1 |
AWD Only Parts:
| Vehicle | Part Number | Description | Order Quantity |
| AWD | L1MZ-4421-A | Front Drive Shaft Boot | 1 |
| AWD | L1MZ-7060-F | Output Shaft And Planetary Carrier | 1 |
| AWD | L1MZ-3B478-A | Front Drive Shaft Boot Clamp | 1 |
| AWD | W716375-S900 | Transfer Case Mounting Bolts – 8 required, 5 in package, order 2 | 2 |
| AWD | W719431-S439 | Transmission Mount Bolts – 3 required, 4 in package, order 1 | 1 |
RWD Only Parts:
| Vehicle | Part Number | Description | Order Quantity |
| RWD | JR3Z-00811-A | Output Shaft Retaining Nut | 1 |
| RWD | L1MZ-7060-E | Output Shaft And Planetary Carrier | 1 |
| RWD | W719431-S439 | Transmission Mount Bolts – 2 required, 4 in package, order 1 | 1 |
Required for all vehicles:
| Part Number | Description | Order Quantity |
| XG-1-E1 | Motorcraft® Premium Long-Life Grease | 1 |
| XG-11 | Motorcraft® High Temperature 4×4 Front Axle and Wheel Bearing Grease | 1 |
| XL-1 | Motorcraft® Penetrating And Lock Lubricant | 1 |
| XL-2 | Motorcraft® High Temperature Nickel Anti-Sieze Lubricant | 1 |
| XL-5-A | Motorcraft® Multi-Purpose Grease Spray | 1 |
| XT-10-QLVC | Motorcraft® MERCON® LV Automatic Transmission
Fluid (Transfer Case Fluid) (All Markets Except Canada) | 1 |
| CXT-10-LV6 | Motorcraft® MERCON® LV Automatic Transmission Fluid (Transfer Case Fluid) (Canada Only) | 1 |
| XT-12-QULV | Motorcraft® MERCON® ULV Automatic Transmission Fluid | 1 |
| VC-13-G | Motorcraft® Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada) | 1 |
| CVC-13-G | Motorcraft® Yellow Concentrated Antifreeze/Coolant (Canada Only) | 1 |
| ZC-37-A | Motorcraft® Wheel and Tire Cleaner | 1 |
| L1MZ-7Z490-E | Valve Body Separator Plate | 1 |
| L1MZ-6L612-A | Exhaust Gasket | 1 |
| LP5Z-7A248-A | Torque Converter Hub Seal | 1 |
| LP5Z-7A441-B | Park Pawl | 1 |
| LP5Z-7B031-A | Front Support To Case Seal | 1 |
| LP5Z-7D019-A | (F10) Output Shaft Seals – 2 required, 1 in package | 2 |
| LP5Z-7D070-B | Park Pawl Return Spring | 1 |
| 9L3Z-7D071-A | Park Pawl Shaft | 1 |
| LP5Z-7D410-B | Park Pawl Actuator Rod | 1 |
| HL3Z-7D419-B | Park Pawl Actuator Rod Sleeve Seals – 2 required, 1 in package | 2 |
| HL3Z-7D419-C | Park Pawl Actuator Rod Sleeve | 1 |
| HL3Z-7F337-A | Manual Control Shaft Seal | 1 |
| LP5Z-7G091-A | (F9) Input Shaft Seal | 1 |
| LP5Z-7G091-B | (F2) Input Shaft Seals – 5 required, 1 in package, order 5 | 5 |
| HL3Z-7G100-B | Manual Shaft To Transmission Range Sensor Roll Pin | 1 |
| HL3Z-7G100-C | Park Rod Sleeve Roll Pin | 1 |
| JL3Z-7N134-A | Front Support Assembly Bolts – 12 are required, 1 in package, order 12 | 12 |
| W520214-S440 | Transmission Mount Nut | 2 |
| W712658-S439 | Solenoid Retaining Plate Bolt | 4 |
| W715131-S442 | Park Manual Release Bracket Bolts | 4 |
| W715618-S437 | Torque Converter Nuts – 6 required, 4 to a package, order 2 | 2 |
| W719511-S439 | Driveshaft Flex Coupling Bolts | 4 |
| W719699-S442 | Catalytic Converter Nuts | 4 |
| W720576-S439 | Transmission Support Insulator Bolts | 4 |
| L1MZ-9450-A | Downstream Exhaust Gasket | 1 |
CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION — PARK SYSTEM INSPECTION
SERVICE PROCEDURE
Table Of Contents
Pulling the Fuse – 1
Preparing Data Logger and Park Ratchet Test – 2
Pulling the Fuse
1. Place chocks on wheels in order to help prevent unintended vehicle movement.
2. Switch the ignition on.
3. Press and hold the brake pedal and push the Electric Parking Brake (EPB) switch downward to verify the EPB is off.
4. Switch the ignition off.
5. Using FDRS, check and clear codes.
6. Locate the engine compartment fuse box under the driver side leaf screen in the engine compartment.
7. Ensure that the key is in the off position and locate and remove fuse number 28 from the fuse box. See Figure 1.
8. With ignition on, apply the EPB by pulling the switch upward. If the correct fuse has been pulled the red “BRAKE” lamp should be flashing and a message stating “Park Brake Malfunction Service Now” displayed on the cluster screen. This will indicate that the EPB system has been disabled. Is the red brake” lamp flashing and the brake message displayed on the cluster screen?
Yes – Proceed to Step 9.
No – Return to Step 7 and identify and remove the correct fuse.
9. Have a second person remove the wheel chocks.
10. With two people inside of the vehicle and their seat belts properly buckled, drive the vehicle to an area of flat ground or slight uphill. A parking lot can accommodate this.
Preparing Data Logger and Park Ratchet Test
11. In FDRS, select Toolbox tab.
12. From the list on the RH side of the screen, select Datalogger.
13. Click RUN.
14. From the list on the LH side of the screen, select PCM, then click Continue. See Figure 2.
15. In the search bar, type in OSS_RAW. See Figure 3.
16. Check the box to select Output Shaft Speed – Raw, then click Continue. See Figure 3.
17. Select the Settings icon. See Figure 4.
18. Select the Range tab.
19. Rescale the Set Display Range (RPM) to a High of 150 and a Low of 0. See Figure 5.
20. Select the Capture tab.
21. Make sure the Duration is set to 15, with Pre set to 0 and Post set to 15. See Figure 6.
22. Click OK.
23. Click Record. See Figure 7.
24. Drive the vehicle forward until it has reached 5 mph (8 km/h).
25. Remove foot from accelerator pedal and rapidly shift the transmission selector directly into park (P).
NOTE: Do NOT apply the brake pedal unless needed to avoid a hazard.
26. Let the vehicle coast until it comes to a complete stop. As speed decreases, you should hear a ratcheting noise from the park pawl. This is normal.
NOTE: If the brakes were applied at any point to slow the vehicle, repeat the test (steps 24-26).
27. Select the Playback tab. See Figure 8.
28. Place the cursor over the last non-zero value of the output speed chart and left mouse click on it. The RPM value should now be displayed to the left of the graph. See Figure 9.
29. Using either the Snipping Tool or pressing the prt sc button on the keyboard, capture and save a screenshot of the entire graph, including the Output Speed Value.
NOTE: Photos taken for Special Service Support Center (SSSC) submission need to have proper lighting and be clear to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected.
30. Perform the test a second time. Repeat steps 23-29.
NOTE: This test applies near maximum loading into park system. The purpose of the second test is for confirmation of correct test implementation and repeatability of correct system function.
31. Did the output speed decrease in a step change from a speed of 65 rpm or above down to 0 rpm in BOTH tests? See Figures 10 through 12.
Yes – Passes inspection. Reinstall fuse number 28 back into the fuse box and continue Step 32.
No – Does not pass inspection. Reinstall fuse number 28 back into the fuse box, then check and clear codes. Submit both screenshots to SSSC for further repair approval.
32. Check codes. Is the p07e4 code present?
Yes – Does not pass inspection. Contact SSSC for further repair approval.
No – Passes inspection. Clear codes. This recall is complete.
CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION — PARK SYSTEM REPLACEMENT
SERVICE PROCEDURE
NOTE: It will be required to obtain photo submission approval by the Special Service Support Center (SSSC) before completing this procedure.
1. Remove the transmission. Please follow Workshop Manual (WSM) Procedures in Section 307-01A.
2. Disassemble the transmission to replace the output shaft and planetary carrier No. 4 assembly, park pawl and park actuator rod. Refer to WSM, Section 307-01A – Overhaul.
NOTE: Only the following steps are necessary to perform this repair.
a. Remove the torque converter.
b. Remove the transmission fluid pan.
c. Remove the park override lever.
d. Disconnect and remove the intermediate speed sensor A (ISSA).
e. Disconnect and remove the output shaft speed (OSS) sensor.
NOTE: Make sure to clean all metallic debris from sensor.
f. Disconnect the transmission range (TR) sensor.
g. Remove the transmission fluid pump.
h. If equipped (RWD), remove the output shaft flange nut and the output shaft flange.
i. Using a punch, remove and discard the manual shaft-to-TR sensor roll pin.
j. Remove the manual shaft, the TR sensor and the park pawl actuator rod. Discard the park pawl actuator rod.
k. Remove the front support assembly.
l. Remove the clutch and planetary assembly.
m. Remove and discard the output shaft and planetary carrier No. 4 assembly.
n. Remove and discard the output shaft seals.
o. Remove and discard the park pawl.
3. Reassemble the transmission by reversing the disassembly procedure. Please follow WSM procedures in Section 307-01 – Overhaul.
- Perform the T3 selective shim measurement to calculate the correct shim thickness needed.
4. Install the transmission. Please follow WSM procedures in Section 307-01A.
Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review.
Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022.
From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset.
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s).
As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population.
As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population.
Vehicle is being returned for evaluation and root cause determination.
On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020-2022 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-23V069-7584.PDF 214.867KB
Recall Acknowledgement
RCAK-23V069-4157.pdf 645.511KB
Manufacturer Notices(to Dealers,etc) – Dealer Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Park System Inspection and Repair
Recall 573 Report – 2/16/23
RCLRPT-23V069-3037.PDF 214.888KB
Recall 573 Report – 2/16/23
RCLRPT-23V069-1768.PDF 214.888KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair
RCMN-23V069-1326.pdf 2080.605KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V069-5978.pdf 52.171KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V069-9940.PDF 211.141KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V069-0863.PDF 211.246KB
ISSUED Renotification Notice
RCRN-23V069-0755.pdf 545.315KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V069-0177.PDF 211.471KB
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SEOCONTENT-START
August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description:
What is the issue? 23S05 – 2.3L 10R60 Transmission Park System Function Your vehicle may have sustained transmission park system damage following a Powertrain Control Module (PCM) reset caused by a connected vehicle data request.
If park system damage occurs, the system may not subsequently shift into ¿PARK , which can result in unintended vehicle movement, increasing the risk of injury or crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2022 Explorer las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña:
¿Cuál es el problema? 23S05 – 2.3L transmisión 10R60 función del sistema de estacionamiento Su vehículo podría tener un daño prolongado en el sistema de estacionamiento de la transmisión luego de un restablecimiento del módulo de control del tren motriz (PCM) causado por una solicitud de datos de un vehículo conectado.
Si se produce un daño del sistema de estacionamiento, este podría, posteriormente, no cambiar a “ESTACIONAMIENTO”, lo cual podría generar un movimiento no intencionado del vehículo, lo que aumenta el riesgo de sufrir lesiones o de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
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000000000000123 / 245 / 123 SEE OTHER SIDE FOR OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
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March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S05 / NHTSA Recall 23V069
2020 Explorer
Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may have sustained transmission park system damage following a Powertrain Control Module (PCM) reset caused by a connected vehicle data request. What is the risk? If park system damage occurs, the system may not subsequently shift into “PARK”, which can result in unintended vehicle movement, increasing the risk of injury or crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect your vehicle, and if necessary replace the transmission park system free of charge (parts and labor). How long will it take? The time needed for this inspection is less than one-half day. However, if the vehicle does not pass the inspection and parts need to be ordered, your vehicle will be needed overnight and possibly up to two days. What should you do? Please call your dealer without delay and request a service date for Recall 23S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2023 Ford Motor Company 06739
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771794755104 A/1/000001/1
11….1001../../10/01//./..1.00..0.0100.11.1/0/1/….10.10011////
JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to transmission park system replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V069. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
A/2/000001/1 © Copyright 2023 Ford Motor Company 06739
23S05 NI/DTB123S051 Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771794755104 A/3/000001/1
11….1001../../10/01//./..1.00..0.0100.11.1/0/1/….10.10011//// JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Marzo de 2023 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S05 / Campaña 23V069 de la NHTSA 2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo podría tener un daño prolongado en el sistema de estacionamiento de la transmisión luego de un restablecimiento del módulo de control del tren motriz (PCM) causado por una solicitud de datos de un vehículo conectado. ¿Qué riesgo existe? Si se produce un daño del sistema de estacionamiento, este podría, posteriormente, no cambiar a “ESTACIONAMIENTO”, lo cual podría generar un movimiento no intencionado del vehículo, lo que aumenta el riesgo de sufrir lesiones o de choque. ¿Qué medidas adoptarán Ford y su distribuidor?
¿Cuánto tiempo tomará? Ford Motor Company ha autorizado a su distribuidor a inspeccionar su vehículo y, si fuera necesario, a reemplazar el sistema de estacionamiento de la transmisión, sin costo alguno (piezas y mano de obra).
El tiempo necesario para esta inspección será menos de medio día. Sin embargo, si el vehículo no pasa la inspección y es necesario pedir piezas, su vehículo deberá permanecer durante la noche y posiblemente hasta dos días. 3 of 4 ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 23S05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
06739 A/3/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 23S05 NI/DTB123S051 ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted?
Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del sistema de estacionamiento de la transmisión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V069 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
February 13, 2023
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Park System Inspection and Repair
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago May 13, 2019 through September 24, 2020
Explorer 2021 Chicago June 9, 2020 through November 9, 2021
Explorer 2022 Chicago August 18, 2021 through August 25, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 – 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in “Park” until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in “Park”, or the vehicle will not move.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the 1st Quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers. © Copyright 2023 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
March 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Transmission Park System Inspection and Repair
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago May 13, 2019 through September 24, 2020
Explorer 2021 Chicago June 9, 2020 through November 9, 2021
Explorer 2022 Chicago August 18, 2021 through August 25, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 – 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in “Park” until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in “Park”, or the vehicle will not move.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the vehicle and repair the transmission park system per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315
per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information. Park System Inspection Attachment IV: Technical Information. Park System Replacement Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 1 of 3 OASIS ACTIVATION
OASIS will be activated on March 20, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 20, 2023. Owner names and addresses will be available by April 14, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with transmission park system replacement. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 2 of 3 RENTAL VEHICLES
• PASS INSPECTION: Vehicles that pass the transmission park system inspection are NOT affected and are not approved for rental vehicles. Refer to the 23S05 technical instructions for additional information.
• FAIL INSPECTION: Vehicles that fail the applicable transmission park system inspection:
✓ Prior approval is required from the SSSC, submit contact type rental for consideration and approval if appropriate.
• A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
• Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6
– Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 23S05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 3 of 3 • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S05 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 1 of 5 LABOR ALLOWANCES
Description Labor Operation Labor Time
Transmission Park System Inspection This includes removing the fuse, setting up OSS recording, doing the test, review the data, install the fuse, and clear codes after
Fails Inspection
AWD – Remove transmission, replace park components, and install transmission
Fails Inspection
RWD – Remove transmission, replace park components, and install transmission
Time allowed to submit photos of park test results 23S05A 23S05B 23S05C 23S05ZZ 0.5 Hours 10.8 Hours 10.4 Hours 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION
Parts To Inspect And Replace Only If Necessary Part Number Description Order Quantity Claim Quantity L1MZ-4650-A L1MZ-4782-A LP5Z-7A098-A HL3Z-7A191-B ML3Z-7A191-A HL3Z-7A248-D HL3Z-7G199-A 7L1Z-7J227-A HL3Z-7J227-A 7T4Z-7Z302-A HL3Z-7Z490-E W719511-S439 W719698-S900 W701183-S300 LP5Z-7A527-M LP5Z-7A527-N LP5Z-7A527-P Driveshaft Alignment Bushing 1 1
Flex Coupling 1 1
Fluid Filter 1 1
Fluid Pan Gasket 1 1
Hybrid Drive Unit Gasket 1 1
Fluid Pump Seal 1 1
Aux Pump Tube Seal 1 1
Fluid Cooler O-ring Seals 2 2
Aux Pump Tube O-ring Seal 1 1
Fluid Filter Seal 1 1
Channel Plate 1 1
Driveshaft Flex Coupling Bolts 4 3
Left Catalytic Converter Studs 1 3
Engine Dowel 4 2
T-3 Shim 3.05-3.15mm Selective 1 1
T-3 Shim 3.2-3.3mm Selective 1 1
T-3 Shim 3.35-3.45mm Selective 1 1 © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
LP5Z-7A527-Q T-3 Shim 3.5-3.6mm Selective 1 1
LP5Z-7A527-R T-3 Shim 3.5-3.6mm Selective 1 1
LP5Z-7A527-S T-3 Shim 3.8-3.9mm Selective 1 1
LP5Z-7A527-T T-3 Shim 3.95-4.05mm Selective 1 1
LP5Z-7A527-U T-3 Shim 4.1-4.2mm Selective 1 1
LP5Z-7A527-V T-3 Shim 4.25-4.35mm Selective 1 1
To guarantee the shortest delivery time, an emergency order for parts must be placed. AWD Only Parts: Vehicle Part Number Description Order Quantity ATTACHMENT II
Page 2 of 5 Claim Quantity AWD AWD AWD
AWD AWD L1MZ-4421-A L1MZ-7060-F L1MZ-3B478-A W716375-S900 W719431-S439 Front Drive Shaft Boot 1 1
Output Shaft And Planetary Carrier 1 1
Front Drive Shaft Boot Clamp 1 1
Transfer Case Mounting Bolts – 8 required, 5 in 2 8
package, order 2
Transmission Mount Bolts – 3 required, 4 in
package, order 1 1 3 To guarantee the shortest delivery time, an emergency order for parts must be placed. RWD Only Parts:
Vehicle Part Number Description Order Quantity Claim Quantity RWD RWD
RWD JR3Z-00811-A L1MZ-7060-E
W719431-S439 Output Shaft Retaining Nut 1 1
Output Shaft And Planetary Carrier 1 1
Transmission Mount Bolts – 2 required, 4 in
package, order 1 1 2 To guarantee the shortest delivery time, an emergency order for parts must be placed. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair Required for all vehicles:
Part Number Description Order
Quantity ATTACHMENT II
Page 3 of 5 Claim Quantity XG-1-E1 XG-11 XL-1 XL-2 XL-5-A
XT-10-QLVC CXT-10-LV6 XT-12-QULV VC-13-G
CVC-13-G ZC-37-A L1MZ-7Z490-E L1MZ-6L612-A LP5Z-7A248-A LP5Z-7A441-B LP5Z-7B031-A LP5Z-7D019-A LP5Z-7D070-B 9L3Z-7D071-A LP5Z-7D410-B
HL3Z-7D419-B HL3Z-7D419-C Motorcraft® Premium Long-Life Grease
Motorcraft® High Temperature 4×4 Front Axle and Wheel Bearing Grease
Motorcraft® Penetrating And Lock Lubricant
Motorcraft® High Temperature Nickel Anti-Sieze Lubricant
Motorcraft® Multi-Purpose Grease Spray
Motorcraft® MERCON® LV Automatic Transmission Fluid (Transfer Case Fluid) (All Markets Except Canada)
Motorcraft® MERCON® LV Automatic Transmission Fluid (Transfer Case Fluid) (Canada Only)
Motorcraft® MERCON® ULV Automatic Transmission Fluid
Motorcraft® Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada)
Motorcraft® Yellow Concentrated Antifreeze/Coolant (Canada Only)
Motorcraft® Wheel and Tire Cleaner Valve Body Separator Plate Exhaust Gasket
Torque Converter Hub Seal Park Pawl
Front Support To Case Seal
(F10) Output Shaft Seals – 2 required, 1 in package Park Pawl Return Spring
Park Pawl Shaft
Park Pawl Actuator Rod
Park Pawl Actuator Rod Sleeve Seals – 2 required, 1 in package
Park Pawl Actuator Rod Sleeve 1 0.13 1 0.13 1 0.13 1 0.13 1 0.13 As1
Needed 1 As
Needed
1 As
Needed
As1
Needed
As1
Needed
1 0.13
1 1
1 1
1 1
1 1
1 1
2 2
1 1
1 1
1 1 2 2 1 1 © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 4 of 5 PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
HL3Z-7F337-A Manual Control Shaft Seal 1 1
LP5Z-7G091-A (F9) Input Shaft Seal 1 1 LP5Z-7G091-B HL3Z-7G100-B HL3Z-7G100-C
JL3Z-7N134-A W520214-S440 W712658-S439 W715131-S442
W715618-S437 W719511-S439 W719699-S442 W720576-S439 L1MZ-9450-A (F2) Input Shaft Seals – 5 required, 1 in package,
order 5 5 5
Manual Shaft To Transmission Range Sensor Roll Pin 1 1
Park Rod Sleeve Roll Pin 1 1
Front Support Assembly Bolts – 12 are required, 1 in
package, order 12 12 12
Transmission Mount Nut 2 1
Solenoid Retaining Plate Bolt 4 2
Park Manual Release Bracket Bolts 4 2
Torque Converter Nuts – 6 required, 4 to a package,
order 2 2 6
Driveshaft Flex Coupling Bolts 4 3
Catalytic Converter Nuts 4 3
Transmission Support Insulator Bolts 4 4
Downstream Exhaust Gasket 1 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 5 of 5 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 7
SAFETY RECALL 23S05 CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION — PARK SYSTEM INSPECTION
SERVICE PROCEDURE Table Of Contents
Pulling the Fuse……………………………………………………………………………………
…1
Preparing Data Logger and Park Ratchet Test……. ……………………………………..2 Pulling the Fuse 1. Place chocks on wheels in order to help prevent unintended vehicle movement. 2. Switch the ignition on. 3. Press and hold the brake pedal and push the Electric Parking Brake (EPB) switch downward to verify
the EPB is off. 4. Switch the ignition off. 5. Using FDRS, check and clear codes. 6. Locate the engine compartment fuse box under the driver side leaf screen in the engine compartment. 7. Ensure that the key is in the off position and locate and remove fuse number 28 from the fuse box.
See Figure 1. FIGURE 1 22637A CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 2 OF 7
SAFETY RECALL 23S05 8. With ignition on, apply the EPB by pulling the switch upward. If the correct fuse has been pulled the red “BRAKE” lamp should be flashing and a message stating “Park Brake Malfunction Service Now” displayed on the cluster screen. This will indicate that the EPB system has been disabled. Is the red brake” lamp flashing and the brake message displayed on the cluster screen? Yes – Proceed to Step 9.
No – Return to Step 7 and identify and remove the correct fuse. 9. Have a second person remove the wheel chocks. 10. With two people inside of the vehicle and their seat belts properly buckled, drive the vehicle to an area of flat ground or slight uphill. A parking lot can accommodate this. Preparing Data Logger and Park Ratchet Test 11. In FDRS, select Toolbox tab. 12. From the list on the RH side of the screen, select Datalogger. 13. Click RUN. 14. From the list on the LH side of the screen, select PCM, then click Continue. See Figure 2. FIGURE 2 22637G CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 3 OF 7
SAFETY RECALL 23S05 15. In the search bar, type in OSS_RAW. See Figure 3. 16. Check the box to select Output Shaft Speed – Raw, then click Continue. See Figure 3. SEARCH BAR 17. Select the Settings icon. See Figure 4. FIGURE 3 22637H FIGURE 4 22637J CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 4 OF 7
SAFETY RECALL 23S05 18. Select the Range tab. 19. Rescale the Set Display Range (RPM) to a High of 150 and a Low of 0. See Figure 5. 20. Select the Capture tab. FIGURE 5 22637K 21. Make sure the Duration is set to 15, with Pre set to 0 and Post set to 15. See Figure 6. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 FIGURE 6 22637L ATTACHMENT III PAGE 5 OF 7
SAFETY RECALL 23S05 22. Click OK. 23. Click Record. See Figure 7. 22637M
FIGURE 7
24. Drive the vehicle forward until it has reached 5 mph (8 km/h). 25. Remove foot from accelerator pedal and rapidly shift the transmission selector directly into park (P). NOTE: Do NOT apply the brake pedal unless needed to avoid a hazard. 26. Let the vehicle coast until it comes to a complete stop. As speed decreases, you should hear a ratcheting noise from the park pawl. This is normal. NOTE: If the brakes were applied at any point to slow the vehicle, repeat the test (steps 24-26). 27. Select the Playback tab. See Figure 8. FIGURE 8 22637O CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 6 OF 7
SAFETY RECALL 23S05 28. Place the cursor over the last non-zero value of the output speed chart and left mouse click on it. The RPM value should now be displayed to the left of the graph. See Figure 9. OUTPUT SPEED VALUE (RPM) PLACE CURSOR HERE FIGURE 9 22637N 29. Using either the Snipping Tool or pressing the prt sc button on the keyboard, capture and save a
screenshot of the entire graph, including the Output Speed Value. NOTE: Photos taken for Special Service Support Center (SSSC) submission need to have proper lighting and be clear to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected. 30. Perform the test a second time. Repeat steps 23-29. NOTE: This test applies near maximum loading into park system. The purpose of the second test is for
confirmation of correct test implementation and repeatability of correct system function. 31. Did the output speed decrease in a step change from a speed of 65 rpm or above down to 0 rpm in
BOTH tests? See Figures 10 through 12. Yes – Passes inspection. Reinstall fuse number 28 back into the fuse box and continue Step 32. No – Does not pass inspection. Reinstall fuse number 28 back into the fuse box, then check and
clear codes. Submit both screenshots to SSSC for further repair approval. PASSES INSPECTION OUTPUT SPEED VALUE
IS GREATER THAN 65 (RPM) STEP CHANGE DOWN TO 0 (RPM) FIGURE 10 22637B CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 7 OF 7
SAFETY RECALL 23S05 DOES NOT PASS INSPECTION NO STEP DOWN CHANGE IN SPEED FIGURE 11 22637D DOES NOT PASS INSPECTION OUTPUT SPEED VALUE IS LESS THAN 65 (RPM) 32. Check codes. Is the p07e4 code present? FIGURE 12 22637E Yes – Does not pass inspection. Contact SSSC for further repair approval. No – Passes inspection. Clear codes. This recall is complete. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT IV PAGE 1 OF 1
SAFETY RECALL 23S05 CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION — PARK SYSTEM REPLACEMENT
SERVICE PROCEDURE NOTE: It will be required to obtain photo submission approval by the Special Service Support Center (SSSC) before completing this procedure. 1. Remove the transmission. Please follow Workshop Manual (WSM) Procedures in Section 307-01A. 2. Disassemble the transmission to replace the output shaft and planetary carrier No. 4 assembly, park pawl and park actuator rod. Refer to WSM, Section 307-01A – Overhaul. NOTE: Only the following steps are necessary to perform this repair. a. Remove the torque converter.
b. Remove the transmission fluid pan.
c. Remove the park override lever.
d. Disconnect and remove the intermediate speed sensor A (ISSA).
e. Disconnect and remove the output shaft speed (OSS) sensor.
NOTE: Make sure to clean all metallic debris from sensor.
f. Disconnect the transmission range (TR) sensor.
g. Remove the transmission fluid pump.
h. If equipped (RWD), remove the output shaft flange nut and the output shaft flange.
i. Using a punch, remove and discard the manual shaft-to-TR sensor roll pin.
j. Remove the manual shaft, the TR sensor and the park pawl actuator rod. Discard the park pawl actuator rod.
k. Remove the front support assembly.
l. Remove the clutch and planetary assembly.
m. Remove and discard the output shaft and planetary carrier No. 4 assembly.
n. Remove and discard the output shaft seals.
o. Remove and discard the park pawl. 3. Reassemble the transmission by reversing the disassembly procedure. Please follow WSM procedures in Section 307-01 – Overhaul. • Perform the T3 selective shim measurement to calculate the correct shim thickness needed. 4. Install the transmission. Please follow WSM procedures in Section 307-01A. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 Ford Motor Company
Recall Reimbursement Plan for 23S05 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S05,owners who have paid for service to remedy the defect or noncompliance must have had that service performed before April 14, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 10, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Ford’s team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
“PARK”, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DID’s, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicle’s park system is unable to shift into “PARK”, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicle’s park system is damaged but is nonetheless able to shift into ‘PARK,” there may be no warning. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 16, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Ford’s team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
“PARK”, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DID’s, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicle’s park system is unable to shift into “PARK”, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicle’s park system is damaged but is nonetheless able to shift into ‘PARK,” there may be no warning. Involved Components : Component Name 1 : Powertrain Control Module Component Description : Powertrain Control Module Component Part Number : 12A650 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 16, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Ford’s team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
“PARK”, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DID’s, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicle’s park system is unable to shift into “PARK”, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicle’s park system is damaged but is nonetheless able to shift into ‘PARK,” there may be no warning. Involved Components : Component Name 1 : Powertrain Control Module Component Description : Powertrain Control Module Component Part Number : 12A650 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
SEOCONTENT-END
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