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December 14, 2022 NHTSA CAMPAIGN NUMBER: 22V928000
Improperly Secured Side Impact Sensors
An improperly secured side impact sensor may cause the air bags to unintentionally deploy, or not to deploy as intended, increasing the risk of injury in a crash.
NHTSA Campaign Number: 22V928
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 1,226
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles. The right or left side impact sensors may not be properly secured to the vehicle.
Remedy
Dealers will inspect the side impact sensor attachments and repair, as necessary, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S77.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
December 15, 2022
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77
Certain 2021-2022 Model Year Bronco Vehicles
Side Impact Sensor Retaining Stud and Nut Inspection
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Bronco | 2021 | Michigan Assembly | February 19, 2021 through September 16, 2021 |
Bronco | 2022 | Michigan Assembly | September 1, 2021 through September 3, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the side impact sensors may not have been properly installed. A side impact sensor that is not installed properly may not detect certain side impact events. The incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash.
SERVICE ACTION
Dealers are to inspect for a missing B-pillar crash sensor mounting stud, missing retainer nut and/or loose mounting stud. If nut is missing a nut must be installed. If the stud is missing or loose, the dealer will follow the repair procedure to weld a new stud in place and apply a corrosion resistant coating. The dealers will be instructed to contact the Special Service Support Center (SSSC) to obtain a stud until service parts are available through the depots. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 23, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with Side Impact Sensor Retaining Stud and Nut Inspection..
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering:
To place an order for Side Impact Sensor Retaining Stud submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
Part Number | Description | Order Quantity | Claim Quantity |
W703951-S300 | Side Impact Sensor Retaining Stud | Only after failed inspection | As required |
Part Number | Description | Order Quantity | Claim Quantity |
W520101-S437 | Side Impact Sensor Nut | Only after failed inspection | As required |
CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES — SIDE IMPACT SENSOR RETAINING STUD AND NUT INSPECTION
SERVICE PROCEDURE
Side Impact Sensor Retaining Stud and Nut Inspection
1. On both sides, remove the lower B-pillar trim panel to gain access to the side impact sensor.
Please follow Workshop Manual (WSM) Procedures in Section 501-05. See Figure 1.
NOTE: The upper B-pillar trim panels do NOT need to be removed for this FSA.
2. Inspect for the presence of the side impact sensor retaining stud and nut on both sides.
See Figures 2 and 3. Is the side impact sensor retaining stud and/or nut missing on either side?
No – Passes inspection. Reinstall the lower B-pillar trim panels per WSM Section 501-05.
This recall is complete.
Yes – Does not pass inspection.
- Nut ONLY Missing – Order a retaining nut through the normal part ordering process, refer to the dealer bulletin. Proceed to step 3.
- Nut AND Stud Missing – Order a new side impact sensor stud and retaining nut through the normal part ordering process, refer to the dealer bulletin.
Proceed to step 5.
3. Install the new retaining nut. See Figure 4.
4. Reinstall the lower B-pillar trim panels per WSM Section 501-05.
Side Impact Sensor Retaining Stud and Nut Installation
NOTE: Perform this procedure ONLY on the side(s) where the retaining stud is missing.
5. Remove the front seat. Please follow Workshop Manual (WSM) Procedures in Section 501-10A.
6. Remove the front seatbelt retractor and pretensioner. Please follow WSM Procedures in Section 501-20A.
7. WARNING: Before beginning any further service repair, refer to welding precautions in Section 501-25 General Procedures. Failure to follow this instruction may result in serious personal injury.
8. Use a welding blanket to cover and protect the repair area.
9. Using an angle sander with a 36-grit disc, remove the paint from the area the new stud is to be installed at.
10. Using a die grinder, cut off the head of the new retaining stud. See Figure 5.
11. Place the welder’s ground clamp on the rear door striker. See Figure 6.
NOTE: Make sure there is a solid mechanical connection that will not slip or fall off.
12. Using a pair of pliers, position the new retaining stud in place and tack weld it to the inner B-pillar. See Figure 7.
13. Allow surface to cool down to ambient temperature.
14. Position the side impact sensor onto the stud to ensure that the alignment pin and sensor fit correctly. See Figure 8.
15. Solid weld the new stud to the inner B-pillar.
16. Allow surface to cool down to ambient temperature prior to applying any corrosion repair.
17. After all weld repair is complete, use a wire brush to clean the affected area of all surface contamination.
18. Apply one layer of corrosion protection to the repaired surface area.
NOTE: Please refer to the WSM Corrosion Prevention in Section 501-25.
19. Remove the welding blanket and the ground clamp from the vehicle.
20. Reposition the side impact sensor onto the newly installed retaining stud. See Figure 9.
21. Install the new retaining nut. See Figure 10.
- Torque: 93 lb.in (10.5 Nm)
22. Lightly pull/wiggle the side impact sensor electrical connector to confirm it is properly secured.
23. Reinstall the lower B-pillar trim panels per WSM Section 501-05.
24. Reinstall the front seatbelt retractor and pretensioner per WSM Section 501-20A.
25. Reinstall the front seat per WSM Section 501-10A.
26. Use the dealer scan tool to check and clear DTC’s.
Chronology of Defect Determination – 22S77
May 2022
On May 19, 2022, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into a single report of a left-hand side impact sensor that was not properly attached on a 2021 model year Bronco vehicle that presented for service at a dealership for an unrelated reason. Dealership personnel identified that the left-hand side impact sensor mounting stud was missing.
June-July 2022
Ford’s assembly plant quality records show that the suspect vehicle was identified as having an improper side impact sensor assembly through error-proofing processes during vehicle production. The CCRG investigation determined that the vehicle concern appeared to have been closed by plant personnel without completing the inspection and repair for a missing side impact sensor stud. At the time, there were no other known occurrences in the field.
August-October 2022
The CCRG recommended inspecting a sampling of the vehicles identified through assembly plant error-proofing process records to evaluate the quality of the side impact sensor mounting. The CCRG reviewed the proposal to conduct an inspection study (Harvest Program) with NHTSA on August 4, 2022. The harvest program information would be provided to NHTSA as part of Ford’s monthly Part 579 regulatory filings.
On August 19, 2022, Ford’s Field Review Committee reviewed and approved a Harvest Program (22H05) to sample these vehicles to evaluate the quality of the side impact sensor mounting.
Ford reviewed the status of inspection program (22H05) with NHTSA on October 26, 2022.
As of October 21, 2022, twenty-nine (29) vehicle inspections had occurred. All of the twentynine (29) vehicles passed inspection with no occurrences found related to improper side impact sensor attachment.
November-December 2022
The CCRG continued to monitor the status of the 22H05 inspection program.
As of December 5, 2022, ninety-two (92) U.S. vehicles have been inspected for 22H05 and dealerships have identified two (2) vehicles with a missing side impact sensor stud (November 16, 2022, and December 5, 2022).
On December 7, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
###
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FORD | BRONCO | 2021-2022 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-22V928-3803.PDF 213.742KB
Recall Acknowledgement
RCAK-22V928-1990.pdf 645.426KB
Miscellaneous Document – Chronology of Defect Determination – 22S77
RMISC-22V928-7201.pdf 30.672KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection
RCMN-22V928-6281.pdf 2920.535KB
Recall 573 Report – 12/20/22
RCLRPT-22V928-7452.PDF 213.882KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V928-3846.pdf 51.983KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V928-2836.PDF 211.132KB
ISSUED Renotification Notice
RCRN-22V928-5878.pdf 529.999KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V928-0402.PDF 211.235KB
Recall Quarterly Report #3, 2023-3
RCLQRT-22V928-7124.PDF 211.457KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V928&docType=RCL
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-928 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 14, 2022 NHTSA Recall No. : 22V-928 Manufacturer Recall No. : 22S77 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,226 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing side impact sensor installation error-proofing records to the vehicle in which the side impact sensor is installed. Affected vehicles may have a right-hand and/or left-hand side impact sensor that is not properly secured to the vehicle. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. Production Dates : FEB 19, 2021 – SEP 16, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicles may have a right-hand and/or left-hand side impact sensor that is not properly secured to the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An unsecured side impact sensor may not properly detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash. Description of the Cause : Plant personnel identified certain vehicles that required secondary checks for Part 573 Safety Recall Report 22V-928 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 an improper side impact sensor mounting installation. Although the improper side impact sensor mounting installation was detected by the vehicle assembly plant error-proofing process, inspection and repair instructions may have been misunderstood and the side impact sensor mounting assembly may not have been inspected or repaired. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Address : NR NR Country : NR Chronology : See 22S77_chronology.pdf attached. Part 573 Safety Recall Report 22V-928 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the side impact sensor attachments inspected and repaired as required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be February 10, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Not applicable. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 12/15/2022. Mailing of owner notification letters is expected to begin 1/23/2023 and is expected to be completed by 1/27/2023. Planned Dealer Notification Date : DEC 15, 2022 – DEC 15, 2022 Planned Owner Notification Date : JAN 23, 2023 – JAN 27, 2023 * NR – Not Reported
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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan Assembly February 19, 2021 through September 16, 2021 Bronco 2022 Michigan Assembly September 1, 2021 through September 3, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the side impact sensors may not have been properly installed. A side impact sensor that is not installed properly may not detect certain side impact events. The incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash. SERVICE ACTION Dealers are to inspect for a missing B-pillar crash sensor mounting stud, missing retainer nut and/or loose mounting stud. If nut is missing a nut must be installed. If the stud is missing or loose, the dealer will follow the repair procedure to weld a new stud in place and apply a corrosion resistant coating. The dealers will be instructed to contact the Special Service Support Center (SSSC) to obtain a stud until service parts are available through the depots. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of January 23, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection OASIS ACTIVATION OASIS will be activated on December 15, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 15, 2022. Owner names and addresses will be available by February 10, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with Side Impact Sensor Retaining Stud and Nut Inspection.. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S77 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S77 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection LABOR ALLOWANCES Description Labor Operation Labor Time Inspection Pass – R&I both lower b-pillar trim panels and inspect for missing stud and nut 22S77A 0.3 Hours Inspection – R&I both lower b-pillar trim panels and inspect for missing stud and nut – Inspect + Install one or both side nuts 22S77B 0.4 Hours Inspection Fail – One Side – Inspect + Weld in a new Stud 22S77C 1.1 Hours Inspection Fail – Both Sides – Inspect + Weld in a new Stud 22S77D 1.7 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for Side Impact Sensor Retaining Stud submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity W703951-S300 Side Impact Sensor Retaining Stud Only after failed inspection As required Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity W520101-S437 Side Impact Sensor Nut Only after failed inspection As required To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION/DELIVERY HOLD – Safety Recall 22S77 Certain 2021-2022 Model Year Bronco Vehicles Side Impact Sensor Retaining Stud and Nut Inspection PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES — SIDE IMPACT SENSOR RETAINING STUD AND NUT INSPECTION SERVICE PROCEDURE Side Impact Sensor Retaining Stud and Nut Inspection 1. On both sides, remove the lower B-pillar trim panel to gain access to the side impact sensor. Please follow Workshop Manual (WSM) Procedures in Section 501-05. See Figure 1. NOTE: The upper B-pillar trim panels do NOT need to be removed for this FSA. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354A STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION SIDE IMPACT SENSOR FIGURE 1 2. Inspect for the presence of the side impact sensor retaining stud and nut on both sides. See Figures 2 and 3. Is the side impact sensor retaining stud and/or nut missing on either side? No – Passes inspection. Reinstall the lower B-pillar trim panels per WSM Section 501-05. This recall is complete. Yes – Does not pass inspection. • Nut ONLY Missing – Order a retaining nut through the normal part ordering process, refer to the dealer bulletin. Proceed to step 3. • Nut AND Stud Missing – Order a new side impact sensor stud and retaining nut through the normal part ordering process, refer to the dealer bulletin. Proceed to step 5. ATTACHMENT III PAGE 2 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354B STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION RETAINING STUD RETAINING NUT PASSES INSPECTION FIGURE 2 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354K STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION RETAINING STUD MISSING RETAINING NUT MISSING DOES NOT PASS INSPECTION FIGURE 3 ATTACHMENT III PAGE 3 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 3. Install the new retaining nut. See Figure 4. • Torque: 93 lb.in (10.5 Nm) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354C STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION FIGURE 4 4. Reinstall the lower B-pillar trim panels per WSM Section 501-05. Side Impact Sensor Retaining Stud and Nut Installation NOTE: Perform this procedure ONLY on the side(s) where the retaining stud is missing. 5. Remove the front seat. Please follow Workshop Manual (WSM) Procedures in Section 501-10A. 6. Remove the front seatbelt retractor and pretensioner. Please follow WSM Procedures in Section 501-20A. 7. WARNING: Before beginning any further service repair, refer to welding precautions in Section 501-25 General Procedures. Failure to follow this instruction may result in serious personal injury. 8. Use a welding blanket to cover and protect the repair area. 9. Using an angle sander with a 36-grit disc, remove the paint from the area the new stud is to be installed at. ATTACHMENT III PAGE 4 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 10. Using a die grinder, cut off the head of the new retaining stud. See Figure 5. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354F STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION RETAINING STUD HEAD FIGURE 5 11. Place the welder’s ground clamp on the rear door striker. See Figure 6. NOTE: Make sure there is a solid mechanical connection that will not slip or fall off. STUD FOR MISSING NUT STUD FOR MISSING NUT 22354D STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION FIGURE 6 ATTACHMENT III PAGE 5 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 12. Using a pair of pliers, position the new retaining stud in place and tack weld it to the inner B-pillar. See Figure 7. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354E STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION FIGURE 7 13. Allow surface to cool down to ambient temperature. 14. Position the side impact sensor onto the stud to ensure that the alignment pin and sensor fit correctly. See Figure 8. FIGURE 8 22354G RETAINING STUD SIDE IMPACT SENSOR ALIGNMENT PIN ATTACHMENT III PAGE 6 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 15. Solid weld the new stud to the inner B-pillar. 16. Allow surface to cool down to ambient temperature prior to applying any corrosion repair. 17. After all weld repair is complete, use a wire brush to clean the affected area of all surface contamination. 18. Apply one layer of corrosion protection to the repaired surface area. NOTE: Please refer to the WSM Corrosion Prevention in Section 501-25. 19. Remove the welding blanket and the ground clamp from the vehicle. 20. Reposition the side impact sensor onto the newly installed retaining stud. See Figure 9. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354J RETAINING STUD SIDE IMPACT SENSOR FIGURE 9 ATTACHMENT III PAGE 7 OF 7 SAFETY RECALL 22S77 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2022 21. Install the new retaining nut. See Figure 10. • Torque: 93 lb.in (10.5 Nm) FIGURE 10 22. Lightly pull/wiggle the side impact sensor electrical connector to confirm it is properly secured. 23. Reinstall the lower B-pillar trim panels per WSM Section 501-05. 24. Reinstall the front seatbelt retractor and pretensioner per WSM Section 501-20A. 25. Reinstall the front seat per WSM Section 501-10A. 26. Use the dealer scan tool to check and clear DTC’s. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22354C STUD ROTATED THE MINIMAL AMOUNT FOR NUT INSTALLATION Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S77 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S77, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to February 10, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-928 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 20, 2022 NHTSA Recall No. : 22V-928 Manufacturer Recall No. : 22S77 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,226 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing side impact sensor installation error-proofing records to the vehicle in which the side impact sensor is installed. Affected vehicles may have a right-hand and/or left-hand side impact sensor that is not properly secured to the vehicle. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. Production Dates : FEB 19, 2021 – SEP 16, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicles may have a right-hand and/or left-hand side impact sensor that is not properly secured to the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An unsecured side impact sensor may not properly detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash. Description of the Cause : Plant personnel identified certain vehicles that required secondary checks for Part 573 Safety Recall Report 22V-928 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 an improper side impact sensor mounting installation. Although the improper side impact sensor mounting installation was detected by the vehicle assembly plant error-proofing process, inspection and repair instructions may have been misunderstood and the side impact sensor mounting assembly may not have been inspected or repaired. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : REINF_ASY_CTR_BDY_PLR Component Description : B-pillar inner – RH / 4-Door Component Part Number : M2DB-S24382-AH Component Name 2 : REINF_ASY_CTR_BDY_PLR Component Description : B-pillar inner – LH / 4-Door Component Part Number : M2DB-S24383-AH Supplier Identification : Component Manufacturer Name : Address : NR NR Country : NR Chronology : See 22S77_chronology.pdf attached. Part 573 Safety Recall Report 22V-928 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the side impact sensor attachments inspected and repaired as required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be February 10, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Not applicable. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 12/15/2022. Mailing of owner notification letters is expected to begin 1/23/2023 and is expected to be completed by 1/27/2023. Planned Dealer Notification Date : DEC 15, 2022 – DEC 15, 2022 Planned Owner Notification Date : JAN 23, 2023 – JAN 27, 2023 * NR – Not Reported
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May, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Bronco has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S77 – Side Crash Sensor What is the issue? On your vehicle, the side impact sensors may not have been properly installed. A side impact sensor that is not installed correctly may not detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Bronco las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S77 – Sensor de choque lateral ¿Cuál es el problema? Los sensores de impacto lateral de su vehículo podrían no estar correctamente instalados. Un sensor de impacto lateral no instalado correctamente podría no detectar algunos eventos de impacto lateral. Las lecturas incorrectas del sensor de impacto lateral podrían hacer que las bolsas de aire afectadas se desplieguen accidentalmente o que no se desplieguen cuando sí deberían hacerlo, lo cual aumenta el riesgo de sufrir lesiones en caso de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000022 / 43 / 22 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0050500 A / 000000000000022 / 22 ù ù
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January 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S77 / NHTSA Recall 22V928 2021 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the side impact sensors may not have been properly installed. What is the risk? A side impact sensor that is not installed correctly may not detect certain side impact events. Incorrect side impact sensor readings could cause the affected air bags to unintentionally deploy or to not deploy when intended, increasing the risk of injury in a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to have the side impact sensor attachments inspected and repaired as required free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle may require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S77. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2023 Ford Motor Company 02164 22S77 NI/DTB122S771 1 of 4 A/1/000001/1 771775143064 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to Side Impact Sensor Retaining Stud and Nut Inspection. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V928. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 02164 22S77 NI/DTB122S771 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S77 / Campaña 22V928 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los sensores de impacto lateral de su vehículo podrían no estar correctamente instalados. ¿Qué riesgo existe? Un sensor de impacto lateral no instalado correctamente podría no detectar algunos eventos de impacto lateral. Las lecturas incorrectas del sensor de impacto lateral podrían hacer que las bolsas de aire afectadas se desplieguen accidentalmente o que no se desplieguen cuando sí deberían hacerlo, lo cual aumenta el riesgo de sufrir lesiones en caso de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reparar las conexiones del sensor de impacto lateral según sea necesario sin cargo (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, es posible que se deba realizar una inspección en su vehículo para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S77. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 02164 22S77 NI/DTB122S771 Enero de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2023 Ford, División de Servicio al Cliente 771775143064 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la inspección del birlo y la tuerca de retención del sensor de impacto lateral. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V928 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 02164 22S77 NI/DTB122S771 © Copyright 2023 Ford, División de Servicio al Cliente
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