22S65 – Reprogram Remote Climate Control Module – 2022-2023 Ford Transit

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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 21, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2022 Kansas Assembly February 26, 2021 through August 26, 2022 Transit 2023 Kansas Assembly March 7, 2022 through September 15, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the heating, ventilation, and air-conditioning (HVAC) system’s controls, including defog and defrost, may become inoperative. Loss of the ability to control the vehicles defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. This repair can be performed via Mobile repair. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to have the remote climate control module software updated with the latest level using the Ford Diagnostic Repair System (FDRS) tool. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan Attachment VI: Mobile Repair Record QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module MOBILE REPAIR RECOMMENDATIONS • Confirm with the customer a mobile repair is feasible. • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. • Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: • Printed Technical Instructions. • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer. • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended. • Recommended tools and cleaning supplies: (Make sure a full charge is on the laptop that is being used for the Ford diagnostic repair system FDRS tool, Battery disconnection tools. MOBILE REPAIR QUESTIONS AND ASSISTANCE • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#. • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on October 21, 2022 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 21, 2022 Owner names and addresses will be available by November 7, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with reprogramming the HVAC module. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S65) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S65 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Special Allowances o Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions. o For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Attachment IV), with the repair order documentation. o Claim the mobile repair allowance Labor Operation Code 22S65MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Attachment II). Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module LABOR ALLOWANCES Description Labor Operation Labor Time Repair: Disconnect and reconnect the battery and reprogram the HVAC module to the latest level using the FDRS diagnostic tool. 22S65A 0.4 Hours Mobile Repair 22S65MM 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S65 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2022-2023 MODEL YEAR TRANSIT VEHICLES — REPROGRAM HVAC MODULE SERVICE PROCEDURE 1. Disconnect the battery for 20 seconds. Please follow the Workshop Manual (WSM) Procedures in Section 414-01. 2. Reconnect the battery. Please follow the WSM Procedures in Section 414-01. Module Programming 3. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC). NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration. 4. Launch Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 5. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN). NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green. 6. Select Toolbox tab. 7. From the list on the LH side of the screen, select the HVAC. 8. From the list on the RH side of the screen, select HVAC – Heating, Ventilation and Air Conditioning (HVAC) Control Module Software Update. 9. From the list on the RH side of the screen, select Self-Test and click RUN. 10. Click the Run Selected Tests button in the lower right. 11. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in all modules. 12. Disconnect the battery charger from the 12V battery once the programming has completed. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S65 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. ATTACHMENT VI Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate control Module MOBILE REPAIR RECORD VIN ____________________________ received (check one): ☐ Mobile Repair As outlined below for the 22S65 Field Service Action program. ☐ Mobile Repair – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S65 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S65, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to November 30, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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March, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Transit has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S65 – Defrost / HVAC Inoperative What is the issue? On your vehicle, the heating, ventilation, and air-conditioning (HVAC) system s controls, including defog and defrost, may become inoperative. Loss of the ability to control the vehicles defrost or defog function may decrease the driver s visibility under certain driving conditions, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Transit las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S65 – Desempañador/HVAC no funciona ¿Cuál es el problema? Los controles del sistema de calefacción, ventilación y aire acondicionado (HVAC) de su vehículo, incluido el desempañador y descarchador, podrían no funcionar. La pérdida de capacidad de controlar la función de desempañador o descarchador del vehículo podría reducir la visibilidad del conductor en determinadas condiciones de manejo, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000218 / 435 / 218 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0043881 A / 000000000000218 / 218 ² ²

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November 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S65 / NHTSA Recall 22V791 2022 Transit Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the heating, ventilation, and air-conditioning (HVAC) system’s controls, including defog and defrost, may become inoperative. What is the risk? Loss of the ability to control the vehicles defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to have the remote climate control module software updated free of charge (labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S65. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to reprogramming of the HVAC module. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. © Copyright 2022 Ford Motor Company 02174 22S65 NI/DTB122S651 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀉􀀃􀀇􀀋􀀊􀀇􀀊􀀅􀀂􀀭 771715985830 A/1/000001/1 􀀯􀀱􀀮􀀱􀀱􀀱􀀯􀀮􀀰􀀰􀀱􀀮􀀱􀀮􀀮􀀮􀀱􀀮􀀮􀀯􀀱􀀯􀀮􀀱􀀰􀀱􀀯􀀰􀀮􀀱􀀱􀀮􀀱􀀮􀀰􀀮􀀰􀀯􀀯􀀱􀀱􀀯􀀮􀀯􀀯􀀯􀀱􀀱􀀯􀀰􀀱􀀱􀀯􀀱􀀱􀀰􀀯􀀱􀀯􀀯􀀮􀀮􀀰􀀱􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? (continued) Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V791. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 02174 22S65 NI/DTB122S651 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S65 / Campaña 22V791 de la NHTSA 2022 Transit Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los controles del sistema de calefacción, ventilación y aire acondicionado (HVAC) de su vehículo, incluido el desempañador y descarchador, podrían no funcionar. ¿Qué riesgo existe? La pérdida de capacidad de controlar la función de desempañador o descarchador del vehículo podría reducir la visibilidad del conductor en determinadas condiciones de manejo, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a actualizar el software del módulo de control de temperatura remoto sin costo alguno (mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S65. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. 3 of 4 A/3/000001/1 02174 22S65 NI/DTB122S651 Noviembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀉􀀃􀀇􀀋􀀊􀀇􀀊􀀅􀀂􀀭 771715985830 A/3/000001/1 􀀯􀀱􀀮􀀱􀀱􀀱􀀯􀀮􀀰􀀰􀀱􀀮􀀱􀀮􀀮􀀮􀀱􀀮􀀮􀀯􀀱􀀯􀀮􀀱􀀰􀀱􀀯􀀰􀀮􀀱􀀱􀀮􀀱􀀮􀀰􀀮􀀰􀀯􀀯􀀱􀀱􀀯􀀮􀀯􀀯􀀯􀀱􀀱􀀯􀀰􀀱􀀱􀀯􀀱􀀱􀀰􀀯􀀱􀀯􀀯􀀮􀀮􀀰􀀱􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan realizado los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la reprogramación del módulo HVAC. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V791 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 02174 22S65 NI/DTB122S651 © Copyright 2022 Ford, División de Servicio al Cliente

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 27, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Supplement # 1 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module REF: Safety Recall 22S65 Dated: October 21, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2022 Kansas Assembly February 26, 2021 through August 26, 2022 Transit 2023 Kansas Assembly March 7, 2022 through September 15, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. New! REASON FOR THIS SUPPLEMENT Technical Instructions: Updated battery disconnect procedure. Labor Allowances: Updated repair procedure. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the heating, ventilation, and air-conditioning (HVAC) system’s controls, including defog and defrost, may become inoperative. Loss of the ability to control the vehicles defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the Remote Climate Control Module (RCCM) with the latest level software using the Ford Diagnostic Repair System (FDRS) tool. This service must be performed on all affected vehicles at no charge to the vehicle owner. This repair can be performed via Mobile repair. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of November 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2023 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan Attachment VI: Mobile Repair Record QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Supplement # 1 Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module OASIS ACTIVATION OASIS was activated on October 21, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on October 21, 2022. Owner names and addresses were available on November 7, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Supplement # 1 Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with reprogramming the HVAC module. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Supplement # 1 Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S65) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S65 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Supplement # 1 Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module New! LABOR ALLOWANCES Description Labor Operation Labor Time Repair: Disconnect/reconnect the battery and reprogram the HVAC module to the latest level using the FDRS diagnostic tool. Includes time to drive the vehicle a minimum of 200m (700ft) at 20 kph (12 mph) to reset the steering angle center 22S65B 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S65-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2023 CERTAIN 2022-2023 MODEL YEAR TRANSIT VEHICLES — REPROGRAM HVAC MODULE SERVICE PROCEDURE WARNING: Failure to follow these steps may lead to vehicle and/or programming issues. 1. Disconnect the battery. Please follow the Workshop Manual (WSM) Procedures in Section 414-01. NOTICE: The battery disconnect is necessary to reestablish communication with the module. 2. Reconnect the battery. Please follow the WSM Procedures in Section 414-01. Module Programming 3. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC). NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration. 4. Launch Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 5. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN). NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green. 6. Select Toolbox tab. 7. From the list on the LH side of the screen, select the HVAC. 8. From the list on the RH side of the screen, select HVAC – Heating, Ventilation and Air Conditioning (HVAC) Control Module Software Update. 9. From the list on the RH side of the screen, select Self-Test and click RUN. 10. Click the Run Selected Tests button in the lower right. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S65-S1 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2023 11. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in all modules. 12. Disconnect the battery charger from the 12V battery once the programming has completed. 13. Is the Pre-Collision Warning Lamp displayed in the instrument panel cluster? Yes – Fails inspection, proceed to step 14. No – Passes inspection. This recall is complete. 14. Drive the vehicle a minimum of 200m (700ft) at 20 kph (12 mph) to reset the steering angle center. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. ATTACHMENT VI Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module MOBILE REPAIR RECORD VIN ____________________________ received (check one): ☐ Mobile Repair As outlined below for the 22S65 Field Service Action program. ☐ Mobile Repair – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S65 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S65, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to November 30, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-791 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : OCT 20, 2022 NHTSA Recall No. : 22V-791 Manufacturer Recall No. : 22S65 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 31,339 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 02/26/2021 date and was taken out of production on 09/15/2022. The vehicles produced after 09/15/2022 will contain updated software differing from the recalled population. The affected vehicles are equipped with a 12” center stack display with SYNC4 and Electronic Automatic Temperature Control (EATC). 27,832 vehicles of 2022 model year Ford Transit are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : FEB 26, 2021 – AUG 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-791 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 02/26/2021 date and was taken out of production on 09/15/2022. The vehicles produced after 09/15/2022 will contain updated software differing from the recalled population. The affected vehicles are equipped with a 12” center stack display with SYNC4 and Electronic Automatic Temperature Control (EATC). 3,507 vehicles of 2023 model year Ford Transit are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAR 07, 2022 – SEP 15, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The HVAC system’s controls, including those for defog and defrost, may become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. Description of the Cause : The base software interrupt handling process can sporadically suspend the remote climate control module communication. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : HVAC_RCCM Remote Climate Control Module Component Description : Software for Remote Climate Control Module Component Part Number : NK4T-18C612-AC / -BC Part 573 Safety Recall Report 22V-791 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : PREH GmbH Address : Schweinfurter Strasse 5-9 Bad Neustadt a.d. Saale Foreign States D-97616 Country : Germany Chronology : September – October 2022: On September 08, 2022, an issue pertaining to non-responsive Heating, Ventilation and Air-conditioning (HVAC) controls, including defrost and defog function on certain 2022 model year Ford Transit vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Kansas City Assembly Plant (KCAP) personnel had identified 49 warranty claims pertaining to HVAC performance concerns on vehicles equipped with a 12” center stack display and SYNC4 and Electronic Automatic Temperature Control (EATC). CCRG investigation found that the interrupt handling process within the base software can sporadically suspend the remote climate control module communication on these vehicles. That software version was introduced at the start of production for 2022 model year for this vehicle configuration. Review of field data found that a hard reset (battery disconnect or HVAC control module replacement) was required to restore HVAC function. As of September 21, 2022, there were 75 warranty claims with the symptoms of inoperable HVAC system received between March 16, 2022, and September 15, 2022. Ford is not aware of any reports of accidents or injuries related to this condition. On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their remote climate control module software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be October 21, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The latest level remote climate control module software will function as intended. Identify How/When Recall Condition was Corrected in Production : Updated software was introduced into production on September 15, 2022. Part 573 Safety Recall Report 22V-791 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on October 21, 2022. Mailing of owner notification letters is expected to begin November 07, 2022 and is expected to be completed by November 14, 2022. Planned Dealer Notification Date : OCT 21, 2022 – OCT 21, 2022 Planned Owner Notification Date : NOV 07, 2022 – NOV 14, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-791 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : OCT 20, 2022 NHTSA Recall No. : 22V-791 Manufacturer Recall No. : 22S65 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 31,339 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 02/26/2021 date and was taken out of production on 09/15/2022. The vehicles produced after 09/15/2022 will contain updated software differing from the recalled population. The affected vehicles are equipped with a 12” center stack display with SYNC4 and Electronic Automatic Temperature Control (EATC). 27,832 vehicles of 2022 model year Ford Transit are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : FEB 26, 2021 – AUG 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-791 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 02/26/2021 date and was taken out of production on 09/15/2022. The vehicles produced after 09/15/2022 will contain updated software differing from the recalled population. The affected vehicles are equipped with a 12” center stack display with SYNC4 and Electronic Automatic Temperature Control (EATC). 3,507 vehicles of 2023 model year Ford Transit are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAR 07, 2022 – SEP 15, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The HVAC system’s controls, including those for defog and defrost, may become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of the ability to control the defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. Description of the Cause : The base software interrupt handling process can sporadically suspend the remote climate control module communication. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : HVAC_RCCM Remote Climate Control Module Component Description : Software for Remote Climate Control Module Component Part Number : NK4T-18C612-AC / -BC Part 573 Safety Recall Report 22V-791 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : PREH GmbH Address : Schweinfurter Strasse 5-9 Bad Neustadt a.d. Saale Foreign States D-97616 Country : Germany Chronology : September – October 2022: On September 08, 2022, an issue pertaining to non-responsive Heating, Ventilation and Air-conditioning (HVAC) controls, including defrost and defog function on certain 2022 model year Ford Transit vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Kansas City Assembly Plant (KCAP) personnel had identified 49 warranty claims pertaining to HVAC performance concerns on vehicles equipped with a 12” center stack display and SYNC4 and Electronic Automatic Temperature Control (EATC). CCRG investigation found that the interrupt handling process within the base software can sporadically suspend the remote climate control module communication on these vehicles. That software version was introduced at the start of production for 2022 model year for this vehicle configuration. Review of field data found that a hard reset (battery disconnect or HVAC control module replacement) was required to restore HVAC function. As of September 21, 2022, there were 75 warranty claims with the symptoms of inoperable HVAC system received between March 16, 2022, and September 15, 2022. Ford is not aware of any reports of accidents or injuries related to this condition. On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their remote climate control module software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be October 21, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The latest level remote climate control module software will function as intended. Identify How/When Recall Condition was Corrected in Production : Updated software was introduced into production on September 15, 2022. Part 573 Safety Recall Report 22V-791 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on October 21, 2022. Mailing of owner notification letters is expected to begin November 07, 2022 and is expected to be completed by November 14, 2022. Planned Dealer Notification Date : OCT 21, 2022 – OCT 21, 2022 Planned Owner Notification Date : NOV 07, 2022 – NOV 14, 2022 * NR – Not Reported

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