NHTSA ID Number: 10181933
Manufacturer Communication Number: TSB 20-2372
Summary
This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure. Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.
This bulletin supersedes 17-2225. Reason for update: Concern Carryover to New Model
Model:
2013-2014 Fusion
2013-2020 MKZ
Summary
This article supersedes 17-2225 to update the vehicle model years affected and Service Procedure.
Issue: Some 2013-2014 Fusion and 2013-2020 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions. This may be due to water intrusion into the exterior mirror connector. To correct the condition, follow the Service Procedure steps to remove the 16 pin connector and install two weather tight 8 pin connectors.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- One of the following vehicle lines:
- 2013-2014 Fusion
- 2013-2020 MKZ
- Unintended exterior mirror movement in wet weather conditions
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
Parts
| Description | Quantity | Part Number |
| Fusion Female 16-Pin Pigtail Kit | 1 | CU2Z-14S411-ADA |
| Fusion Male 16-Pin Pigtail Kit | 1 | EU2Z-14S411-VB |
| MKZ Black Female 8-Pin Pigtail Kit | 1 | CU2Z-14S411-ALB |
| MKZ Black Male 8-Pin Pigtail Kit | 1 | FU2Z- 14S411-DC |
| MKZ Gray Female 8-Pin Pigtail Kit | 1 | FU2Z-14S411-AB |
| MKZ Gray Male 8-Pin Pigtail Kit | 1 | FU2Z-14S411-CA |
| Coroplast Electrical Wire Harness Tape (Rotunda) Or Equivalent | As Needed | NAI837X
Sale
Tesa Wire Loom Harness Tape Used by Mercedes BMW VW Audi by Tesa
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API |
Service Procedure
2013-2014 Fusion
1. Remove the affected exterior mirror. Refer to Workshop Manual (WSM), Section 501-09.
2. Remove the original 16-pin exterior mirror connector by cutting the wires 13 mm (1/2 inch) before the connector and splice to the female connector pigtail by following the wiring repair kit instructions included with the pigtail kit.
3. Remove the original 16-pin door harness mirror connector by cutting the wires 13 mm (1/2 inch) before the connector and splice to the male connector pigtail by following the wiring repair kit instructions included with the pigtail kit.
(1). Using a small flat head screwdriver, remove the white connector retainer from the original connector and install it on the replacement male connector.
4. Install the exterior mirror. Refer to WSM, Section 501-09.
2013-2020 MKZ
1. Remove the affected exterior mirror. Refer to WSM, Section 501-09.
2. Remove the original 16-pin mirror connector by cutting the wires 13 mm (1/2 inch) from the connector and splice to the 8-pin gray and 8-pin black male connector pigtails by following the wiring repair kit instructions included with the pigtail kit. (Figure 1)
3. Remove the original 16-pin door harness mirror connector by cutting the wires 13 mm (1/2 inch) from the connector and splice to the 8-pin gray and 8 pin black female connector pigtails by following the wiring repair kit instructions included with the pigtail kit.
(1). To gain enough access to perform the splices, pull the harness connector through the wire harness grommet hole below the access hole for the mirror bolts.
(2). Using a small flat head screwdriver, remove the white christmas tree body-to-connector retainer from the original connector and install it on the replacement gray female connector.
(3). Tape the female connectors together using electrical or foam tape.
4. Install the exterior mirror. Refer to WSM, Section 501-09.
22 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
FORD | FUSION | 2013-2014 |
| FORD | FUSION ENERGI | 2013-2014 |
| FORD | FUSION HYBRID | 2013-2014 |
| LINCOLN | MKZ | 2013-2020 |
| LINCOLN | MKZ HYBRID | 2013-2020 |
1 Associated Document
Manufacturer Communications
20-2372
20 October 2020
MC-10181933-0001.pdf 196.808KB
NHTSA ID Number: 10127398
Manufacturer Communication Number: 17-2225
Summary
Some 2013-2014 Fusion and 2013-2018 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions due to moisture in the exterior mirror connector. Follow the Service Procedure steps to correct the condition.
1 Associated Document
Manufacturer Communications
17-2225
08 November 2017
NHTSA ID Number: 10108997
Manufacturer Communication Number: TSB 17-2057
Summary
Some 2013-2014 Fusion and 2013-2017 MKZ vehicles may exhibit unintended exterior mirror movement in wet weather conditions due to moisture in the exterior mirror connector. Follow the Service Procedure steps to correct the condition.
1 Associated Document
Manufacturer Communications
17-2057
20 April 2017
15-0092
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Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2013-2014 Fusion, 2013-2020 MKZ: Replace The Electrical Connectors On One (1) Exterior Mirror (Do Not Use With Any Other Labor Operations) 202372A 3.0 Hrs. 2013-2014 Fusion, 2013-2020 MKZ: Replace The Electrical Connectors On Both (2) Exterior Mirrors (Do Not Use With Any Other Labor Operations) 202372B 5.4 Hrs. Repair/Claim Coding Causal Part: 17683 Condition Code: 42
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SEOCONTENT-END
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