Sirius Satellite Radio, Audio Cuts Out/No Signal – 2015 Ford Edge & Lincoln MKC

TSB 15-0136

SIRIUS SATELLITE RADIO – AUDIO CUTS OUT/NO SIGNAL – BUILT ON OR BEFORE 7/14/2015

 

FORD:	2015 Edge
LINCOLN:	2015 MKC

 

This article supersedes TSB 15-0084 to add a production fix date.

 

ISSUE:

Some 2015 MKC and Edge vehicles equipped with Sirius satellite radio and built on or before 7/14/2015 may exhibit an intermittent concern where the audio cuts out and the radio displays a No Signal message while driving in open sky conditions in certain locations in your area.

 

This may be due to interference with cellular phone tower signals.

 

ACTION:

Follow the Service Procedure steps to correct the condition.

 

SERVICE PROCEDURE

1. Does the Sirius satellite radio audio cut out and display a No Signal message on the radio display?
   1. Yes – proceed to Step 2.
   2. No – this article does not apply. Refer to Workshop Manual (WSM), Section 415-00 for normal diagnosis.

2. Does this condition occur in open sky conditions in certain locations near cellular phone towers?
   1. Yes – proceed to Step 3.
   2. No – this article does not apply. Refer to WSM, Section 415-00 for normal diagnosis.

3. Remove both C-pillar upper trim panels. Refer to WSM, Section 501-05.

4. Remove both rear grab handles.

5. Starting from the rear of the vehicle release the pushpins and magnets from the liftgate opening to the grab handle mounting location, to allow access to the antenna.

6. Replace the audio unit antenna.
   1. Remove the retainer and audio unit antenna and harness through the roof opening. (Figure 1)
      
      Figure 1 – 15-0136
   2. The new audio unit antenna must be painted to the vehicle color before installing.
   3. Tighten the bolt to 7 Nm (62 lb-in.).

7. To install, reverse the removal procedure.

 

PART NUMBER	PART NAME
FT4Z-18936-ADPTM	Audio Unit Antenna
7831012	Right Side Rear Upper Quarter Trim Assembly – See Parts Catalog For Correct Application
7831013	Left Side Rear Upper Quarter Trim Assembly – See Parts Catalog For Correct Application
W714113-S424	Regular Retention Clip
W710338-S900	High Retention Clip

 

OPERATION	DESCRIPTION	TIME
150136A	2015 Edge And MKC : Diagnose And Replace Audio Unit Antenna (Can Be Claimed With Operation B) (Do Not Use With Any Operations Outside Of This Article)	1.0 Hr.
150136B	Additional Time To Paint The Audio Unit Antenna (Do Not Use With Any Operations Outside Of This Article)	1.0 Hr.

 

WARRANTY STATUS

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

DEALER CODING

BASIC PART NO.	CONDITION CODE
18936	42