15B30 – Side Sensing System Configuration – 2016 Lincoln MKX

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 Copyright 2015 Ford Motor Company Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 1, 2015 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration PROGRAM TERMS This program will be in effect through October 31, 2016. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates MKX 2016 Oakville May 23, 2015 through July 8, 2015 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, the optional Side Sensing System feature was inadvertently disabled. With the feature disabled, there will be no chimes or visual display for obstacles on the sides of the vehicle. The driver will not be warned of obstacles that enter the side detection area. SERVICE ACTION Dealers are to enable the Side Sensing System by configuring the Parking Aid Module (PAM) software using Integrated Diagnostic Software (IDS) As-Built programming. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of October 12, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter  Copyright 2015 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi  Copyright 2015 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration OASIS ACTIVATION OASIS will be activated on October 1, 2015. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 1, 2015. Owner names and addresses will be available by October 23, 2015. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. SOLD VEHICLES  Owners of affected vehicles will be directed to dealers for repairs.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL LABOR TIME AND/OR PARTS Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:  Damage that you believe was caused by the covered condition.  A condition that requires additional labor and/or parts to complete the repair.  Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES The use of rental vehicles is not approved for this program.  Copyright 2015 Ford Motor Company ATTACHMENT I Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LINCOLN CLIENT SPECIAL HANDLING To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, including: • Fuel fill • Transportation assistance • Courtesy pick-up and delivery of client vehicles The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC03578, Lincoln Loyalty Program Announcement for additional details. CLAIMS PREPARATION AND SUBMISSION  Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B30) is the sub code.  Additional labor and/or parts must be claimed as related damage on a separate repair line from which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.  For Lincoln Client Special Handling, reference EFC03578, Lincoln Loyalty Program Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.  PROGRAM TERMS: This program will be in effect through October 31, 2016. There is no mileage limit for this program.  Copyright 2015 Ford Motor Company ATTACHMENT II Page 1 of 1 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LABOR ALLOWANCES Description Labor Operation Labor Time Reconfigure the PAM using As-Built programming 15B30B 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair.  Copyright 2015 Ford Motor Company Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 1, 2015 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration PROGRAM TERMS This program will be in effect through October 31, 2016. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates MKX 2016 Oakville May 23, 2015 through July 8, 2015 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, the optional Side Sensing System feature was inadvertently disabled. With the feature disabled, there will be no chimes or visual display for obstacles on the sides of the vehicle. The driver will not be warned of obstacles that enter the side detection area. SERVICE ACTION Dealers are to enable the Side Sensing System by configuring the Parking Aid Module (PAM) software using Integrated Diagnostic Software (IDS) As-Built programming. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of October 12, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter  Copyright 2015 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi  Copyright 2015 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration OASIS ACTIVATION OASIS will be activated on October 1, 2015. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 1, 2015. Owner names and addresses will be available by October 23, 2015. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. SOLD VEHICLES  Owners of affected vehicles will be directed to dealers for repairs.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL LABOR TIME AND/OR PARTS Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:  Damage that you believe was caused by the covered condition.  A condition that requires additional labor and/or parts to complete the repair.  Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES The use of rental vehicles is not approved for this program.  Copyright 2015 Ford Motor Company ATTACHMENT I Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LINCOLN CLIENT SPECIAL HANDLING To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, including: • Fuel fill • Transportation assistance • Courtesy pick-up and delivery of client vehicles The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC03578, Lincoln Loyalty Program Announcement for additional details. CLAIMS PREPARATION AND SUBMISSION  Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B30) is the sub code.  Additional labor and/or parts must be claimed as related damage on a separate repair line from which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.  For Lincoln Client Special Handling, reference EFC03578, Lincoln Loyalty Program Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.  PROGRAM TERMS: This program will be in effect through October 31, 2016. There is no mileage limit for this program.  Copyright 2015 Ford Motor Company ATTACHMENT II Page 1 of 1 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LABOR ALLOWANCES Description Labor Operation Labor Time Reconfigure the PAM using As-Built programming 15B30B 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair.  Copyright 2015 Ford Motor Company Michael A. Berardi Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 1, 2015 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration PROGRAM TERMS This program will be in effect through October 31, 2016. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates MKX 2016 Oakville May 23, 2015 through July 8, 2015 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, the optional Side Sensing System feature was inadvertently disabled. With the feature disabled, there will be no chimes or visual display for obstacles on the sides of the vehicle. The driver will not be warned of obstacles that enter the side detection area. SERVICE ACTION Dealers are to enable the Side Sensing System by configuring the Parking Aid Module (PAM) software using Integrated Diagnostic Software (IDS) As-Built programming. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of October 12, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter  Copyright 2015 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi  Copyright 2015 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration OASIS ACTIVATION OASIS will be activated on October 1, 2015. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 1, 2015. Owner names and addresses will be available by October 23, 2015. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. SOLD VEHICLES  Owners of affected vehicles will be directed to dealers for repairs.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL LABOR TIME AND/OR PARTS Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:  Damage that you believe was caused by the covered condition.  A condition that requires additional labor and/or parts to complete the repair.  Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES The use of rental vehicles is not approved for this program.  Copyright 2015 Ford Motor Company ATTACHMENT I Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LINCOLN CLIENT SPECIAL HANDLING To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, including: • Fuel fill • Transportation assistance • Courtesy pick-up and delivery of client vehicles The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC03578, Lincoln Loyalty Program Announcement for additional details. CLAIMS PREPARATION AND SUBMISSION  Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: refer to ACESII manual for claims preparation and submission information. o OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15B30) is the sub code.  Additional labor and/or parts must be claimed as related damage on a separate repair line from which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.  For Lincoln Client Special Handling, reference EFC03578, Lincoln Loyalty Program Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.  PROGRAM TERMS: This program will be in effect through October 31, 2016. There is no mileage limit for this program.  Copyright 2015 Ford Motor Company ATTACHMENT II Page 1 of 1 DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 15B30 Certain 2016 Model Year Lincoln MKX Vehicles Side Sensing System Configuration LABOR ALLOWANCES Description Labor Operation Labor Time Reconfigure the PAM using As-Built programming 15B30B 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair.

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