NHTSA ID Number: 10243539
Manufacturer Communication Number: SSM 51927
Summary
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. To correct the condition, reprogram the SCMG and SCMH and run the SCMG and SCMH configuration application with the latest software level of the Ford
Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
2 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
SSM 51927
2022 Explorer/Aviator – Intermittent Passenger Massage Seat Function
NHTSA ID Number: 10211904
Manufacturer Communication Number: SSM 50770
Summary
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the software and configuration of the seat control module G (SCMG) and seat control module H (SCMH). To correct the condition, download and run the SCMG and SCMH software update application using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
1 Associated Document
Manufacturer Communications
SSM 50770 – 2022 Explorer/Aviator – Intermittent Passenger Massage Seat Function
MC-10211904-0001.pdf 114.075KB
NHTSA ID Number: 10210423
Manufacturer Communication Number: SSM 50704
Summary
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. To correct the condition, reprogram the SCMG and SCMH and run the SCMG and SCMH configuration application with the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F548 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.
1 Associated Document
Manufacturer Communications
SSM 50704 – 2022 Explorer/Aviator – Intermittent Passenger Massage Seat Function
MC-10210423-0001.pdf 114.306KB
NHTSA ID Number: 10209215
Manufacturer Communication Number: SSM 50591
Summary
Some 2022 Explorer/Aviator vehicles may exhibit an intermittent passenger seat massage function with no diagnostic trouble codes (DTCs). This may be due to the configuration of the seat control module G (SCMG) and seat control module H (SCMH) modules. Replacement of the SCMG and SCMH will not correct the condition. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition and a software update is expected at the end of March 2022. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
1 Associated Document
Manufacturer Communications
SSM 50591 – 2022 Explorer/Aviator – Intermittent Passenger Massage Seat Function
MC-10209215-0001.pdf 114.404KB
- [Vibration Massage] CILI vibration massage chair pad features 10 vibration motors, with 8 located in the back and 2 in the buttocks area. These motors work together to deliver soothing and powerful massages to your back and thighs. This massage chair pad uses vibration only; it does not include kneading or rolling features.
- [Intelligent and Safe Heating Function] CILI back massager with heat is equipped with 3 heat elements. With 2 adjustable heating levels, CILI chair massager provides a comforting warm massage experience. The heating function can be used independently, and the back massager includes overheat protection as well as a convenient automatic shutdown function with 30, 60, and 90-minute options. The massage pad provides greater time selectivity compared to other products.
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- [Customized Massage Settings] CILI chair massager pad offers 5 massage modes, allowing you to select the full-body massage or target specific areas such as the upper back, lower back, hips or thighs according to your preferences. The chair massager for recliner provides four-speed massage intensities to cater to your individual needs. Enjoy the flexibility of personalized settings for a truly customized massage experience.
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- 【Neck Support & Soothing Vibration】This back massager for chair with heat targets your neck, full back and thigh with 10 powerful motors. This massage chair pad provides smooth vibration to help you refresh after long sitting. The integrated neck and back massager support helps maintain a comfortable posture for home or office.
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- 【Universal Fit & Adjustable Comfort】Designed to fit the whole family, this back massager for chair features a height-adjustable neck section that easily aligns with different users. This versatile seat massager works perfectly on office chairs, high-back sofas, or deep recliners, ensuring a customized neck and back massager experience across various seating environments.
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Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
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