| “This site contains affiliate links for which OEMDTC may be compensated” |
Customer Satisfaction Program 14M03
Certain 2010 through 2011 Model Year Milan and MKZ Vehicles Tail Lamp Assembly Extended Coverage
PROGRAM TERMS
This program extends the coverage of the tail lamp assemblies to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this coverage will last through October 1, 2015. Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle Line | Model Year | Assembly Plant | Build Dates |
| Milan | 2010-2011 | Hermosillo | September 22, 2008 through December 10, 2010 |
| MKZ | 2010-2011 | Hermosillo | September 29, 2008 through June 4, 2011 |
REASON FOR PROVIDING ADDITIONAL COVERAGE
In some of the affected vehicles, the light emitting diodes (LEDs) in one or both outer tail lamps may not illuminate when the brake is applied, or may remain in the brake intensity mode when the brake is not applied. The tail lamps are affected independently of one another, and the center high mount stop lamp and turn signals are unaffected.
SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to replace the improperly functioning tail lamp or tail lamps. Coverage under this program begins after the expiration of the New Vehicle Limited Warranty. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of March 23, 2015. Dealers should repair any affected vehicles that experience tail lamp failure, whether or not the customer has received a letter.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
VEHICLES WITH CANCELLED WARRANTY
Affected vehicles which have had the Entire Vehicle Warranty or Electrical Warranty cancelled are not eligible for this service action. Warranty cancellation is identified in the “Warning” area on OASIS.
OWNER REFUNDS
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires October 1, 2015. - Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with outer tail lamp assembly replacement for LED failure. Repairs for damaged tail lamps are not eligible for refunds.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Quantity |
| 9H6Z-13404-A | RH outer tail lamp, MKZ only | 1 |
9H6Z-13405-A  | LH outer tail lamp, MKZ only | 1 |
| 9N7Z-13404-A | RH outer tail lamp, Milan only | 1 |
| 9N7Z-13405-A | LH outer tail lamp, Milan only | 1 |
HOW TO TELL IF YOUR TAIL LAMPS ARE FUNCTIONING NORMALLY
Milan TAIL LAMP VISUAL INSPECTION
Your vehicle is equipped with rear outer tail lamps that are illuminated by light emitting diodes (LEDs). Each lamp contains seven rows of LEDs in an arch pattern. The smallest two “outboard” rows contain fewer LEDs, and will always appear dimmer than the five larger “inboard” rows of LEDs.
To determine if the lamps are operating correctly, inspect each lamp with the park lamps and the brake pedal in the positions described below and compare to the illustrations provided. You may need a second person to help operate the brake pedal.
NOTE: The right hand (passenger side) lamp is shown, but the left hand lamp is similar. Be sure to check both lamps for correct operation.
If the LEDs illuminate as indicated in the illustrations, the tail lamps are functioning normally and no service is needed.
If any of the steps reveal that the LEDs are not illuminating correctly, please contact your dealer and request a service appointment under extended coverage program 14M03.
HOW TO TELL IF YOUR TAIL LAMPS ARE FUNCTIONING NORMALLY
MKZ TAIL LAMP VISUAL INSPECTION
Your vehicle is equipped with rear outer tail lamps that are illuminated by light emitting diodes (LEDs). Each lamp contains three horizontal rows of LEDs.
To determine if the lamps are operating correctly, inspect each lamp with the park lamps and the brake pedal in the positions described below and compare to the illustrations provided. You may need a second person to help operate the brake pedal.
NOTE: The right hand (passenger side) lamp is shown, but the left hand lamp is similar. Be sure to check both lamps for correct operation.
If the LEDs illuminate as indicated in the illustrations, the tail lamps are functioning normally and no service is needed.
If any of the steps reveal that the LEDs are not illuminating correctly, please contact your dealer and request a service appointment under extended coverage program 14M03.
CERTAIN 2010 THROUGH 2011 MODEL YEAR MILAN AND MKZ VEHICLES — LED TAIL LAMP ASSEMBLY EXTENDED COVERAGE
OVERVIEW
In some of the affected vehicles, the light emitting diodes (LEDs) in one or both outer tail lamps may not illuminate when the brake is applied, or may remain in the brake intensity mode when the brake is not applied. The tail lamps are affected independently of one another, and the center high mount stop lamp and turn signals are unaffected. If an affected vehicle exhibits this condition, dealers are to replace the improperly functioning tail lamp or tail lamps.
SERVICE PROCEDURE
MKZ
NOTE: RH tail lamp shown, LH similar.
- Inspect both tail lamps for proper LED See Figure 1.
Figure 1
Milan
NOTE: RH tail lamp shown, LH similar.
- Inspect both tail lamps for proper LED See Figure 2.
NOTE: The two outboard rows of tail lamp illumination contain fewer LEDs and will always appear dimmer than the five inboard rows, even when only the park lamps are on.
Figure 2
- Non-polarity. Can be used for brake lights, tail lights, stop lights, parking light, daytime running light, etc. Some sensitive vehicles will meet canbus issue after installing, load resistors or flasher relay will be required to solve these issues, you can contact us through Amazon Buyer Message to get help and solutions
- Low power and high brightness. 5.5W per 1157 led red bulb. Only 1/4 energy consumption of original 1157 red bulb but 4 times brighter. Built in smart IC driver ensure constant current, no radio interference. Plus instant-on capability with zero warm-up time
- Unique imitated halogen shape design. Resembling halogen bulb shape design and sequencing 54 pieces 4014-SMD LED chips precisely around the light. Delivering 360° high luminous efficiency with full amber light, easier to be noticed and safer to drive
- Small size comparable to OEM bulbs. Non-polarity, applied to US standard and CK sockets. Fits: BAY15D 1016 1034 1157 1157R 1178R 1196 2057 2057R 2357 2357R 2397 3496 7528 94, etc. Amazon filter system may not be 100% accurate or up to date, if you are not sure which bulb model fit your vehicle, please check your vehicle owner manual to confirm or ask a question for help
- Electroplating process housing. Improves oxidation resistance and produces less heat. High-end styling, matching great in the assembly. Ideal replacement for your halogen 2357 red bulbs
- LIGHTS DIM OVER TIME, REPLACE IN PAIRS: Your lights are a pair, one is never turned on without the other. If one bulb burns out, the other isn't far behind.
- EASY TO REPLACE: Sylvania Long Life miniature bulbs are easy to install and show instant results.
- LOW MAINTENANCE AND HIGH DURABILITY: Designed for durability, greater safety, and lower maintenance by the leading supplier of automotive lighting.
- LONGER LIFE THAN MOST STANDARD BULBS: Long Life bulbs perform twice as long as any other standard miniature bulbs.
- THE SYLVANIA STANDARD OF QUALITY: With 100+ years in business, Sylvania is the world leader in automotive lighting for Original Equipment Manufacturers (OEMs) and the aftermarket.
- Lights Dim Over Time, Replace In Pairs: Your lights are a pair, one is never turned on without the other. If one bulb burns out, the other isn't far behind.
- Easy To Replace: Sylvania Long Life miniature bulbs are easy to install and show instant results.
- Low Maintenance And High Durability: Designed for durability, greater safety, and lower maintenance by the leading supplier of automotive lighting.
- Longer Life Than Most Standard Bulbs: Long Life bulbs perform twice as long as any other standard miniature bulbs.
- The Sylvania Standard Of Quality: With over 100 years in business, Sylvania is the world leader in automotive lighting for Original Equipment Manufacturers (OEMs) and the aftermarket.
- (Set of 2) Important Notice: This type bulbs are for brake lights use, please check OEM bulb's part number to confirm it is 7440 or 7443 before purchasing. Strobe Function: 7443 Strobe led lights bulbs will flash 3 times on-and-off and then keep solid light (Legal blinking times) to avoidthe rear-end collision.
- Due to LED bulbs draw less power than stock incandescent lamps, extra LED resistors maybe required to avoid the flickering or error code. LED Chips: Each 7443 LED strobe bulb is equipped with 39 pieces high quality,high power and high performance 2835 led chips; 360° full angle illumination light ouput with projector lens.
- Universal fits T20 wedge 7440 single filament and 7443 dual filament W3x16Q base, big difference between high and low intensity light output, replacing rear 7440 7443 brake stop light, center high-mount stop ( 3rd brake ) lights lamps,etc.
- The length is about 2.09 inch. Cross reference number: 7440, 7441, 7443, 7443LL, W21/5W, 7443/26201, 78660, 78661, 17919, 7515, HIB7443WM, W21W, 7440/26200, 17632, 7504, 7440LL, 7443-SRCK, 7443-CK,etc.
- Newly upgraded version, built-in USA-made smart IC driver for the best light performance and longer lifespan. USA located, Fully One Year Warranty. Compatible with both standard type and CK/SRCK type. Voltage: 12V - 24VDC.
- (Set of 2) Important Fitment Guide: Please make sure the OEM bulb's part number matches below cross reference number before purchasing and make sure to purchase the correct items, if purchased wrongly, it won't fit. LED Chips: Each 3156/3157 LED red bulb is equipped with 39 pieces high quality, high power with high performance 2835 SMDs, 360° full angle illumination with projector lens.
- Important NOTICE: Extra LED resistors are required to avoid the signal hyper flash or error code for LED bulbs draw less current than stock incandescent lamps. Compatible with both standard and CK / SRCK type. Voltage: 12V~14.8V, Built in stable current IC driver for longer lifespan. Color: Pure red.
- W2.5x16q D.F. base, Dual filament LEDs are universal fit for single filament and dual filaments T25 wedge base bulbs.Cross reference number: 3156, 3056, 3047, 3047LL, 3047K, 3055, 3057, 3057ST, 3057K, 3057KX, 3057X, 3057KLCP, 3057LL, 3155, 3155LL, 3157 ,3157K, 3157X, 3157LL, 3157ST, 3157KX, 3357, 3357LL, 3357K, 3457, 3457K, 4057, 4057LL, 4057K, 4114, 4114LL, 4114K, 4157, 4157LL, 4157K, 4157NA, p27/7w, etc.
- Non-polarity. Application: Used for upgrading OEM dim incandescent or damaged rear turn signal lights, directional blinker lamps, brake stop tail lights, taillights, rear side marker light lamps for automotive cars, trucks, motorcycles, SUVs, vans.
- Light output: about 800 lumens per bulb, total 1600 lumens for both LED bulbs. Product Dimension(inches): 2.15" x 1.67"x0.71". Newly upgraded smart IC driver for better performance and longer lifespan. USA located. Warranty: fully ONE YEAR guaranteed for the manufacturer defect.
- Key Specs: Voltage DC 12V-24V, 6500K Brilliant Red, Wattage 3w, low power consumption and fast heat dissipation for longer lifespan. The 1157 led light bulbs are compatible with BAY15D 2057 2357 7528 1016 1034 1035 1154 1493 1196 2397 3496 P21/5W etc.
- High Quality: iFunyLed 1157 led lights use high quality LED chips and circuit boards, built-in intelligent IC driver, hardly delaying or flickering, bulb life up to 50,000 hours.
- Wide Applicability: iFunyLED 1157 Red LED bulbs can used as brake lights, tail lights, turn signal lights, daytime running lights etc. Load resistor or flash relay might be needed to prevent the hyper flash when replacement for Turn Signal Lights. Easy to install, just plug and play.
- 300% Brighter: Our 1157 bulb has 54 pieces of 3014 led chips on it, 360 degree lighting angle, no blind spot.
- Professional Service: Please double check owners manual or original bulb number to confirm before placing an order. Any other problem please feel free to contact us, we are always here to satisfy of you.
- Twice the life of standard incandescent bulbs
- Best value
- Original equipment quality seal for the most reliable performance
- Always replace in pairs to ensure a symmetric light beam from both bulbs on the road. Bulbs dim over time.
- Miniature bulbs by Philips, for over 100 years we have been continuously innovating automotive lighting
- [Fit For] - 03-06 Chevy Silverado 1500 / 2500 / 3500; [Do NOT Fit] - 03 Silverado 3500 HD & Stepside Beds Models
- [DOT & SAE] - Meets or Exceeds all Regulation in the U.S. & Canada
- [EZ to Install] - Direct OEM Replacement No Modification Needed
- [New Aftermarket Part] - Completed Set, includes Both Driver(Left) & Passenger(Right) Side
- [Quality Assurance] - 30-Days Money Back Guarantee & 90 Days Limited Warranty
- Compatible with:2003 2004 2005 2006 chevy silverado 1500 1500hd,2003 2004 2005 2006 chevy silverado 2500 2500hd,2004 2005 2006 chevy silverado 3500,2007 chevy silverado 1500 2500 3600 classic
- Replace part number:Gm277 B100L,gm277 B100R 19169004 19169005,gm2800174,gm2801174
- Not compatible with: 2003 chevy silverado 3500 hd and stepside beds model.Do not fit barn door or stepside models only fits fleetside models.please confirm the vehicle fitment before ordering
- Multiple tests:Oklpf tail light undergoes temperature,humidity,dust,salt spray and water testing to make your everyday driving safer
- Easy to install:Oklpf tail lights installation process is simple and convenient.It's direct plug and play saving you valuable time and effort
- Fits: 1988-1999 Fullsize Pickup Truck
- Meets or Exceeds DOT & SAE Standards
- Direct OEM Replacement No Modification Needed
- New Aftermarket Part, Includes Both Driver & Passenger Side
Last update on 2025-05-10 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
I have a 2010 Mercury Milan with 70238 miles on it. The right rear tail light is bright with out stepping on the brake. Is it still covered?
You will have to check with your dealer, you still may be covered.
I read above coverage ends at 10yr/150K, but also “Coverage under this program begins after the expiration of the New Vehicle Limited Warranty. ”
Could the warranty start date and expiration of the New Vehicle Limited Warranty be different?
I had the left light covered at approx 120k, now the right is bad, my Milan has approx 159k, thoughts?
THANK YOU
My wife took our 2011 Lincoln MKZ in to the local dealership and was told they can not just go by a visual inspection which showed it not working properly. The service mgr said they had to perform a diagnostic test for the 14M03 to cover the cost, if it was something different we would have to pay $115.00 for test plus cost of repair. Sounds a little suspicious to me, is this normal practice?
I have a 2011 Milan with 37500 miles the right light for brake and illumination as described in the previous literature has failed. Had this since was bought new
I purchased my 2010 Milan back in August of 2015. The driver’s side tail light started going out a few months ago and after trying to replace the bulb, I found out that the only fix would be to replace the whole light. The part costs roughly $160 at my local dealership and does not include labor. Can I go back to a Ford dealership and request that they replace my light at no charge under this program?
I would try, If it wasn’t replaced before, they should cover it.
I recently purchased a 2010 Lincoln MKZ. Despite the cars age it only had 8500 miles on it. The the drivers side tail/brake light stopped working. Is it still covered under the customer satisfaction program 14M03?
If the procedure has not been done on it before, it should be covered.
Thank you I will definitely check into it further.
Regards,
Don Moore
After I received my notice in the mail, i took it to the dealership who had replaced my tail lights at my cost. They said they couldn’t help me since i had lost my original receipt. Now i find out they could have used their records to have the amount reimbursed. To say that I am furious, is an understatement! Capital Ford Repair shop of Raleigh, NC SCREWED me. I am left with no choice but to advise everyone I know, through all types of online notifications, reviews, blog posts, FB, etc… the details. While this doesn’t affect Ford directly, it will hopefully make others think twice before selecting Capital Ford of Raleigh to do business with. This dealership does nothing to help it’s customers.
Talk to General Manager of your Ford Dealer, maybe they can still help you.
I will try. Thank you for your input. Just very frustrated at the moment.
Kind Regards,
Michelle
I feel your pain. Machens Quick Lane in Jefferson City, Mo. tried to charge me approx. $400 for my turn signal light, (that’s not covered) saying I needed the whole light fixture replaced. Luckily I got a second opinion and got the Bulb replaced for a few $$$. Just spreading the word.