14M03 Tail Lamp Assembly Extended Coverage – 2010-2011 Mercury Milan & Lincoln MKZ

Customer Satisfaction Program 14M03

Certain 2010 through 2011 Model Year Milan and MKZ Vehicles Tail Lamp Assembly Extended Coverage

 

PROGRAM TERMS

This program extends the coverage of the tail lamp assemblies to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.  If a vehicle has already exceeded either the time or mileage limits, this coverage will last through October 1, 2015.  Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle Line	Model Year	Assembly Plant	Build Dates
Milan	2010-2011	Hermosillo	September 22, 2008 through December 10, 2010
MKZ	2010-2011	Hermosillo	September 29, 2008 through June 4, 2011

 

REASON FOR PROVIDING ADDITIONAL COVERAGE

In some of the affected vehicles, the light emitting diodes (LEDs) in one or both outer tail lamps may not illuminate when the brake is applied, or may remain in the brake intensity mode when the brake is not applied.  The tail lamps are affected independently of one another, and the center high mount stop lamp and turn signals are unaffected.

 

SERVICE ACTION

If an affected vehicle exhibits this condition, dealers are to replace the improperly functioning tail lamp or tail lamps.  Coverage under this program begins after the expiration of the New Vehicle Limited Warranty.  This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of March 23, 2015. Dealers should repair any affected vehicles that experience tail lamp failure, whether or not the customer has received a letter.

 

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

 

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.

 

VEHICLES WITH CANCELLED WARRANTY

Affected vehicles which have had the Entire Vehicle Warranty or Electrical Warranty cancelled are not eligible for this service action. Warranty cancellation is identified in the “Warning” area on OASIS.

 

OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires October 1, 2015.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with outer tail lamp assembly replacement for LED failure. Repairs for damaged tail lamps are not eligible for refunds.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Quantity
9H6Z-13404-A	RH outer tail lamp, MKZ only	1
9H6Z-13405-A	LH outer tail lamp, MKZ only	1
9N7Z-13404-A	RH outer tail lamp, Milan only	1
9N7Z-13405-A	LH outer tail lamp, Milan only	1

 

HOW TO TELL IF YOUR TAIL LAMPS ARE FUNCTIONING NORMALLY

Milan TAIL LAMP VISUAL INSPECTION

Your vehicle is equipped with rear outer tail lamps that are illuminated by light emitting diodes (LEDs). Each lamp contains seven rows of LEDs in an arch pattern. The smallest two “outboard” rows contain fewer LEDs, and will always appear dimmer than the five larger “inboard” rows of LEDs.

To determine if the lamps are operating correctly, inspect each lamp with the park lamps and the brake pedal in the positions described below and compare to the illustrations provided. You may need a second person to help operate the brake pedal.

NOTE: The right hand (passenger side) lamp is shown, but the left hand lamp is similar. Be sure to check both lamps for correct operation.

 

If the LEDs illuminate as indicated in the illustrations, the tail lamps are functioning normally and no service is needed.

If any of the steps reveal that the LEDs are not illuminating correctly, please contact your dealer and request a service appointment under extended coverage program 14M03.

 

HOW TO TELL IF YOUR TAIL LAMPS ARE FUNCTIONING NORMALLY

MKZ TAIL LAMP VISUAL INSPECTION

Your vehicle is equipped with rear outer tail lamps that are illuminated by light emitting diodes (LEDs). Each lamp contains three horizontal rows of LEDs.

To determine if the lamps are operating correctly, inspect each lamp with the park lamps and the brake pedal in the positions described below and compare to the illustrations provided. You may need a second person to help operate the brake pedal.

NOTE: The right hand (passenger side) lamp is shown, but the left hand lamp is similar. Be sure to check both lamps for correct operation.

 

If the LEDs illuminate as indicated in the illustrations, the tail lamps are functioning normally and no service is needed.

If any of the steps reveal that the LEDs are not illuminating correctly, please contact your dealer and request a service appointment under extended coverage program 14M03.

 

CERTAIN 2010 THROUGH 2011 MODEL YEAR MILAN AND MKZ VEHICLES — LED TAIL LAMP ASSEMBLY EXTENDED COVERAGE

OVERVIEW

In some of the affected vehicles, the light emitting diodes (LEDs) in one or both outer tail lamps may not illuminate when the brake is applied, or may remain in the brake intensity mode when the brake is not applied. The tail lamps are affected independently of one another, and the center high mount stop lamp and turn signals are unaffected. If an affected vehicle exhibits this condition, dealers are to replace the improperly functioning tail lamp or tail lamps.

SERVICE PROCEDURE

MKZ

NOTE: RH tail lamp shown, LH similar.

1. Inspect both tail lamps for proper LED See Figure 1.
   • If both lamps operate as described in Figure 1, no further action is necessary.
   • If the LEDs in either tail lamp do not operate as described in Figure 1, replace the affected tail lamp(s).

Figure 1

 

Milan

NOTE: RH tail lamp shown, LH similar.

2. Inspect both tail lamps for proper LED See Figure 2.
   • If both lamps operate as described in Figure 2, no further action is necessary.
   • If the LEDs in either tail lamp do not operate as described in Figure 2, replace the affected tail lamp(s).

NOTE: The two outboard rows of tail lamp illumination contain fewer LEDs and will always appear dimmer than the five inboard rows, even when only the park lamps are on.

Figure 2