Safety Recall 22S23 – Front Driver and Passenger Head Restraint Replacement – 2022 Lincoln Aviator

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May 2022 􀀁􀀁 􀀁 10712 22S23 NP/DTB122S236 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2022 Lincoln A Ford Motor Company Brand 􀀭􀀉􀀉􀀃􀀇􀀇􀀊􀀋􀀇􀀄􀀆􀀋􀀃􀀭 771558952491 A/1/000001/1 􀀱􀀰􀀯􀀮􀀮􀀯􀀰􀀮􀀰􀀮􀀰􀀮􀀰􀀯􀀱􀀰􀀰􀀮􀀯􀀮􀀱􀀯􀀯􀀮􀀯􀀱􀀰􀀰􀀰􀀱􀀮􀀮􀀱􀀱􀀮􀀰􀀱􀀱􀀰􀀮􀀱􀀱􀀰􀀮􀀱􀀮􀀰􀀰􀀯􀀯􀀱􀀱􀀮􀀱􀀮􀀱􀀰􀀰􀀰􀀯􀀯􀀱􀀰􀀮􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22S23 / NHTSA Recall 22V47 2022 Aviator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for the front row driver and passenger seat head restraint cushion to detach from the head restraint when adjusted to the full forward position. What is the risk? If your head restraint cushion detaches, the vehicle occupant will experience a loose head restraint cushion, and the cushion may fully detach during a crash event, increasing the risk of injury. What will Lincoln and your dealer do? Lincoln is working closely with its suppliers to produce parts for this repair. When parts become available, Lincoln will notify you via mail to schedule a service appointment with your dealer to have the front-row passenger and driver head restraints replaced, free of charge (parts and labor). Parts are anticipated to be available by the end of 2nd quarter 2022. What should you do? When parts are available, Lincoln will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you discontinue usage of the head restraint power adjust feature. It should be kept in the furthest rearward position while operating the vehicle. If your head restraint cushion is loose or detached, please contact your dealer. If you do not already have a servicing dealer, you can access lincoln.com/support for dealer addresses, maps, and driving instructions. 10712 22S23 NP/DTB122S236 What should you do? (continued) If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V247. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit lincoln.com/support. *Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to front driver and/or passenger head restraint replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln A Ford Motor Company Brand 2 of 4 A/2/000001/1 􀀁 􀀁 􀀁 3 of 4 A/3/000001/1 10712 22S23 NP/DTB122S236 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de campaña 22S23 / Campaña 22V47 de la NHTSA 2022 Aviator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el cojín de la cabecera del asiento del conductor y del pasajero de la fila delantera de su vehículo se desprenda de la cabecera cuando se ajusta en la posición totalmente hacia adelante. ¿Qué riesgo existe? Si se desprende el cojín de la cabecera, el ocupante del vehículo sentirá que el cojín está flojo y este podría desprenderse por completo en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. ¿Qué harán Lincoln y su distribuidor? Lincoln colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Lincoln le notificará mediante correo para programar una cita de servicio con su distribuidor a fin de reemplazar las cabeceras del conductor y del pasajero de la fila delantera, sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del segundo trimestre de 2022. ¿Qué debe hacer? Cuando las piezas estén disponibles, Lincoln le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura si descontinúa el uso de la función de ajuste eléctrico de la cabecera. Se debe conservar en la posición más hacia atrás mientras el vehículo está en funcionamiento. Si el cojín de la cabecera se afloja o se desprende, póngase en contacto con su distribuidor. Mayo de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2022 Lincoln Una marca de Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀇􀀊􀀋􀀇􀀄􀀆􀀋􀀃􀀭 771558952491 A/3/000001/1 􀀱􀀰􀀯􀀮􀀮􀀯􀀰􀀮􀀰􀀮􀀰􀀮􀀰􀀯􀀱􀀰􀀰􀀮􀀯􀀮􀀱􀀯􀀯􀀮􀀯􀀱􀀰􀀰􀀰􀀱􀀮􀀮􀀱􀀱􀀮􀀰􀀱􀀱􀀰􀀮􀀱􀀱􀀰􀀮􀀱􀀮􀀰􀀰􀀯􀀯􀀱􀀱􀀮􀀱􀀮􀀱􀀰􀀰􀀰􀀯􀀯􀀱􀀰􀀮􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 10712 22S23 NP/DTB122S236 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V247 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras características, como control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite lincoln.com/support. *El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. (continuación) Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por servicios relacionados con el reemplazo de la cabecera del conductor y/o pasajero delantero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. Gracias por su atención en este asunto sumamente importante. Lincoln © Copyright 2022 Lincoln Una marca de Ford Motor Company

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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Aviator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S23 – Power Head Restraint Bun Suspect Engagement to Mechanism What is the issue? On your vehicle, it may be possible for the front row driver and passenger seat head restraint cushion to detach from the head restraint when adjusted to the full forward position. If your head restraint cushion detaches, the vehicle occupant will experience a loose head restraint cushion, and the cushion may fully detach, increasing the risk of injury. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Aviator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S23 – Acoplamiento sospechoso del rodete de la cabecera eléctrica al mecanismo ¿Cuál es el problema? Es posible que el cojín de la cabecera del asiento del conductor y del pasajero de la fila delantera de su vehículo se desprenda de la cabecera cuando se ajusta en la posición totalmente hacia adelante. Si se desprende el cojín de la cabecera, el ocupante del vehículo sentirá que el cojín está flojo y este podría desprenderse por completo, lo cual aumenta el riesgo de sufrir lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 The Lincoln Motor Company ¿ A Ford Motor Company Brand 1 of 2 000000000000269 / 537 / 269 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0063422 A / 000000000000269 / 269 ù ù

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July 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S23 / NHTSA Recall 22V247 2022 Aviator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for the front row driver and passenger seat head restraint cushion to detach from the head restraint when adjusted to the full forward position. What is the risk? If your head restraint cushion detaches, the vehicle occupant will experience a loose head restraint cushion, and the cushion may fully detach, increasing the risk of injury. What will Lincoln and your dealer do? Parts are now available to repair your vehicle. Lincoln has authorized your dealer to replace the front row driver and passenger head restraints free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 22S23. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you discontinue usage of the head restraint power adjust feature. It should be kept in the furthest rearward position while operating the vehicle. If your head restraint cushion is loose or detached, please contact your dealer. Lincoln owners affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access lincoln.com/support for dealer addresses, maps, and driving instructions. Lincoln wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Lincoln A Ford Motor Company Brand 13952 22S23 PA/DTB122S236 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀆􀀄􀀅􀀈􀀆􀀆􀀂􀀈􀀭 771642364406 A/1/000001/1 􀀱􀀯􀀰􀀮􀀮􀀱􀀯􀀯􀀱􀀯􀀱􀀯􀀯􀀮􀀮􀀮􀀱􀀱􀀯􀀱􀀮􀀰􀀱􀀰􀀰􀀮􀀮􀀮􀀮􀀰􀀱􀀱􀀮􀀯􀀱􀀮􀀮􀀰􀀯􀀰􀀮􀀱􀀱􀀱􀀯􀀱􀀮􀀯􀀰􀀮􀀯􀀮􀀱􀀰􀀯􀀰􀀮􀀮􀀮􀀯􀀮􀀮􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to front row driver and passenger head restraint replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact the Fleet Team, information is available at fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V247. Thank you for your attention to this important matter. Lincoln © Copyright 2022 Lincoln A Ford Motor Company Brand 13952 22S23 PA/DTB122S236 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S23 / Campaña 22V247 de la NHTSA 2022 Aviator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el cojín de la cabecera del asiento del conductor y del pasajero de la fila delantera de su vehículo se desprenda de la cabecera cuando se ajusta en la posición totalmente hacia adelante. ¿Qué riesgo existe? Si se desprende el cojín de la cabecera, el ocupante del vehículo sentirá que el cojín está flojo y este podría desprenderse por completo, lo cual aumenta el riesgo de sufrir lesiones. ¿Qué harán Lincoln y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Lincoln ha autorizado a su distribuidor a reemplazar las cabeceras del conductor y el pasajero de la primera fila sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 22S23. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura si descontinúa el uso de la función de ajuste eléctrico de la cabecera. Se debe conservar en la posición más hacia atrás mientras el vehículo está en funcionamiento. Si el cojín de la cabecera se afloja o se desprende, póngase en contacto con su distribuidor. Los propietarios de vehículos Lincoln que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Lincoln le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. 3 of 4 A/3/000001/1 13952 22S23 PA/DTB122S236 Julio de 2022 Lincoln P. O. Box 1904 Dearborn, Michigan 48121 1904 􀀁 􀀁 􀀁 © Copyright 2022 Lincoln Una marca de Ford Motor Company 􀀭􀀉􀀉􀀃􀀈􀀆􀀄􀀅􀀈􀀆􀀆􀀂􀀈􀀭 771642364406 A/3/000001/1 􀀱􀀯􀀰􀀮􀀮􀀱􀀯􀀯􀀱􀀯􀀱􀀯􀀯􀀮􀀮􀀮􀀱􀀱􀀯􀀱􀀮􀀰􀀱􀀰􀀰􀀮􀀮􀀮􀀮􀀰􀀱􀀱􀀮􀀯􀀱􀀮􀀮􀀰􀀯􀀰􀀮􀀱􀀱􀀱􀀯􀀱􀀮􀀯􀀰􀀮􀀯􀀮􀀱􀀰􀀯􀀰􀀮􀀮􀀮􀀯􀀮􀀮􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras características, como control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si pagó previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por servicios relacionados con el reemplazo de la cabecera del conductor y el pasajero de la primera fila. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con Lincoln, la información de contacto se encuentra disponible en lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con el Equipo de flota, la información de contacto se encuentra disponible en fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Mencione la Campaña de seguridad 22V247 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Lincoln 4 of 4 A/4/000001/1 13952 22S23 PA/DTB122S236 © Copyright 2022 Lincoln Una marca de Ford Motor Company

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S23 Dated: April 19, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago June 24, 2021 through February 16, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, with 30-way power adjustable front memory seats, the front driver and passenger head restraint cushion could detach from the adjuster mechanism. A detached head restraint cushion increases the risk of injury during a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the front driver and passenger head restraints. Due to limited part supply, dealers must submit a part request, including a copy of the signed sales agreement for stock units, to the Special Service Support Center (SSSC). This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement OASIS ACTIVATION OASIS was activated on April 19, 2022 FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 19, 2022. Owner names and addresses will be available by August 12, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles, if they discontinue usage of the head restraint power adjust feature. It should be kept in the furthest rearward position while operating the vehicle.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with replacement of the front driver or passenger seat head restraint(s). RENTAL VEHICLES Rental vehicles are not approved for this program. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749, 2021 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Lincoln vehicles – 4 years or 50,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S23 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement CLAIMS PREPARATION AND SUBMISSION (continued)  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S23 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08749, 2021 Lincoln Pickup & Delivery Updates for details.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace driver and passenger front seat head restraints. (vehicles built on or before January 3, 2022) 22S23B 0.5 Hour Replace driver and passenger front seat head restraints. (vehicles built on or after January 4, 2022) 22S23C 0.3 Hour For stock units, time allowed to submit photo of signed sales agreement in order to proceed with repair. 22S23ZZ 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for base part numbers 78611A08 (passenger side) and 78611A09 (driver or passenger side) submit a VIN-specific Part Order contact via the SSSC Web Contact Site. For in stock unsold vehicles, a copy of the signed sales agreement is required to be sent in with the part request. Part Number Description Order Quantity Claim Quantity ****-78611A08/9-** Driver and passenger side front seat head restraints. Contact the SSSC for the correct part numbers. 2 2 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 22S23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 CERTAIN 2022 MODEL YEAR LINCOLN AVIATOR VEHICLES WITH 30-WAY POWER ADJUSTABLE (PERFECT POSITION) FRONT MEMORY SEAT — FRONT DRIVER AND PASSENGER HEAD RESTRAINT REPLACEMENT SERVICE PROCEDURE 1. Before starting this recall contact the Special Service Support Center (SSSC) to request parts. • For customer owned vehicles submit a VIN specific part request. • For new in stock vehicles submit a VIN specific part request including a copy of the signed sales agreement. Part requests that do not include a signed sales agreement will not be approved. NOTE: This procedure is to be preformed on both front seats. 2. Position the front head restraint in the full up, full outward position and position the upper seat backrest in the full outward position. See Figure 1. NOTE: Passenger side seat shown, driver side seat similar. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT FRONT HEAD RESTRAINT UPPER SEAT BACKREST 22112A FRONT HEAD RESTRAINT CONTROL UPPER SEAT BACKREST CONTROL FIGURE 1 ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 22S23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 NOTICE: The backrest panel finish can be easily marred or torn, use care when working around it. 3. Release the front head restraint retaining tabs from the front seat backrest panel. See Figure 2. NOTE: Passenger side seat shown, driver side seat similar. NOTE: Front seat backrest panel removed for clarity, rear retaining tabs shown, front retaining tabs similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FRONT HEAD RESTRAINT 22112B RETAINING TABS FIGURE 2 ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 22S23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 4. Does the front head restraint effortlessly raise more than approximately 1/2″ (13 mm)? CAUTION: Vehicles built on or before January 3, 2022 have head restraints retained with two unaccessible fasteners on the underneath side. To prevent damage while servicing these vehicles, the Workshop Manual (WSM) procedure must be followed. The seat does not require removal from the vehicle. YES – Proceed to Step 5. NO – Replace front driver and passenger side head restraints. Follow the WSM procedures in Section 501-10A. NOTE: For this procedure it is not necessary to remove the driver and passenger seats. Insert a clean piece of cardboard, towel or similar item that will not damage the backrest or center console between the seat and the center console to protect the front seat backrest panel. See Figure 3. Recall is complete. NOTE: Passenger side seat shown, driver side seat similar. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT CARDBOARD BACKREST PANEL 22112C FIGURE 3 ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 22S23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 5. Carefully separate the upper portion of the front seat backrest panel, and using your fingers press the retaining clips toward each other to release the front head restraint posts. See Figure 4. NOTE: Passenger side seat shown, driver side seat similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT RETAINING CLIPS 22112D FIGURE 4 6. Lift and remove the front head restraint. 7. Install the new front head restraint by reversing the removal procedure. 8. Operate the new power head restraint in all directions through the full range of travel to set soft stops and avoid a premature stopping point occurrence after the vehicle is returned to the customer. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S23 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S23, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to May 27, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Version 04-23-19 Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored, or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 19, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S23 Certain 2022 Model Year Lincoln Aviator Vehicles with 30-Way Power Adjustable (Perfect Position) Front Memory Seats Front Driver and Passenger Head Restraint Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago June 24, 2021 through February 16, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, with 30-way power adjustable front memory seats, it’s possible the front driver and passenger head restraint cushion could detach from the adjuster mechanism. A detached head restraint cushion may increase the risk of injury during a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers by the end of 2nd quarter 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. © Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-247 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-247 Manufacturer Recall No. : 22S23 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 933 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing head restraint production to the vehicle in which the head restraint is installed. Affected vehicles are equipped with suspect head restraints. Lincoln Aviator 2022MY – 933 Production Dates : JUN 24, 2021 – FEB 16, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The front row driver and passenger seat power head restraint bun may detach from the head restraint assembly when adjusted to the full forward position. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The front row driver and passenger seat power head restraint bun may detach from the head restraint assembly when adjusted to the full forward position. A detached head restraint bun may increase the risk of injury during a crash event. Description of the Cause : The head restraint mechanism that engages the forward hard stop was designed with inadequate spring force required for proper engagement. Identification of Any Warning A customer may experience a loose or non-functioning power head restraint. Part 573 Safety Recall Report 22V-247 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 that can Occur : During full forward adjustment, the customer may notice a continuous clicking sound coming from the head restraint. Involved Components : Component Name 1 : HD/RES ASY FRT ST 4-WAY PWR RH Component Description : Right Hand Power Head Restraint Component Part Number : MC5B-S611E60-KHW Component Name 2 : HD/RES ASY FRT ST 4-WAY PWR LH Component Description : Left Hand Power Head Restraint Component Part Number : MC5B-S611E61-JHW/KHW Supplier Identification : Component Manufacturer Name : Windsor Machine and Stamping LTD Address : Colonia El Llano Coahuila Foreign States 25350 Country : Mexico Chronology : Chronology is provided as an attachment Part 573 Safety Recall Report 22V-247 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the front row passenger and driver head restraints replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 27, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available How Remedy Component Differs from Recalled Component : The remedy part, head restraint assembly, contains an updated spring that properly engages forward hard stop and prevents the head restraint bun from detaching. Identify How/When Recall Condition was Corrected in Production : On February 14, 2022, the supplier updated the spring in the head restraint mechanism to achieve required spring force to properly engage forward hard stop. Recall Schedule : Description of Recall Schedule : Advanced notification to dealers is expected to occur on April 19, 2022. Mailing of owner notification letters is expected to begin May 9, 2022, and is expected to be completed by May 13, 2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 09, 2022 – MAY 13, 2022 * NR – Not Reported

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