April 14, 2022 NHTSA CAMPAIGN NUMBER: 22V250000
Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
NHTSA Campaign Number: 22V250
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 652,996
Summary
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Remedy
Dealers will replace both front windshield wiper arms, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed on May 24, 2022. Remedy parts are expected to be available 3rd Quarter 2022. Owner notification letters were mailed on October 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S26.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
November 4, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S26 – Supplement # 6
Certain 2020-2021 MY Expedition, 2020-2021 F-150,
2020-2021 Navigator, 2020-2022 Super Duty Vehicles
Both Front Wiper Arm Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Expedition/ Navigator | 2020-2021 | Kentucky Truck Plant | August 1, 2020through October 20, 2021 |
| F-150 | 2020 | Dearborn Truck Plant | August 1, 2020 through September 5, 2020 |
| F-150 | 2021 | Dearborn Truck Plant | May 3, 2021 through August 16, 2021 |
| F-150 | 2020 | Kansas City Truck Plant | August 1, 2020 through October 22, 2020 |
| Super Duty | 2020-2022 | Kentucky Truck Plant | August 1, 2020 through October 20, 2021 |
| Super Duty | 2020-2022 | Ohio Assembly Plant | August 3, 2020 through October 20, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SUPPLEMENT
- To inform dealers that wiper arms can now be ordered using the DOW system. SSSC contact is no longer required to order wiper arms on this program for dealer repairs. Fleet vehicles will remain on the seed stock program.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle which can result in reduced visibility in certain conditions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers are to replace wiper arms on vehicles with manufacture build dates prior to June 7, 2021 Also, inspect wiper arms on vehicles with a manufacture build date on or after June 7, 2021, and if necessary, replace both left-hand and right-hand wiper arms. A new wiper blade will be installed ONLY if the wiper arm is missing. This service must be performed on all affected vehicles at no charge to the vehicle owner.
INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY
If wiper arms fail the inspection and new wiper arms are not available, Dealers can implement an interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only.
NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be performed. The wiper arms should be replaced as soon as new arms are available.
Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned and currently in the dealership.
OWNER NOTIFICATION MAILING SCHEDULE
Part available letters are expected to be mailed in Quarter 4 of 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.
- Refunds will only be provided for the cost associated with wiper arm replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
FL3Z-17527-A
Ford 9L3Z-17527-A Arm Assy - Wiper
Last update on 2026-07-01 / Affiliate links / Images from Amazon Product Advertising API | Left Front Wiper Arm | 1 | 1 |
| FL3Z-17526-A | Right Front Wiper Arm | 1 | 1 |
| Part Number | Description | Order Quantity | Claim Quantity |
| KL3Z-17528-AA | Genuine OEM Wiper Blade (if wiper are was missing)* | Up to 2 | Up to 2 |
| Obtain Locally | Loctite Shoe Glue (U.S. dealers only) or LePage Extreme Glue (Canada dealers only) |
*NOTE: Motorcraft (WW2248A) wiper blades can be used as replacement if genuine parts are not available.
CERTAIN 2020-2021 MODEL YEAR EXPEDITION , 2020-2021 MODEL YEAR F-150, 2020-2021 NAVIGATOR, AND 2020-2022 SUPER DUTY VEHICLES BOTH FRONT WIPER ARM REPLACEMENT
SERVICE PROCEDURE
1. Is vehicle’s manufacture build date on or after June 7, 2021?
Yes – Proceed to Step 2.
No – Replace wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16
2. Remove the left-hand side wiper arm. Please follow WSM procedures in Section 501-16.
3. Looking inside the arm head, locate the date code wheel. See Figure 1.
4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS.
See page 2 for instructions for using PTS (Report a Vehicle Concern).
5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is considered good. Refer to Figure 1. Does the wiper arm meet this criteria?
Yes – Wiper arm passes, reinstall wiper arm. Please follow WSM procedures in Section 501-16.
No – Wiper arm fails. Replace wiper arm.
6. Repeat steps 3-5 for right-hand side wiper arm.
CERTAIN 2020-2021 MODEL YEAR EXPEDITION, F-150, AND NAVIGATOR VEHICLES AND 2020-2022 SUPER DUTY VEHICLES
INTERIM SERVICE PROCEDURE
NOTE: Only perform interim repair if wiper arms failed inspection and new wiper arms are not available.
1. Remove the wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16.
2. Inspect the wiper arm head for the key. See Figure 1. Is the wiper key present?
Yes – Continue to Step 3.
No – Continue to Step 9.
3. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue.
See Figure 2.
4. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 3.
5. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 4.
6. Verify that the adhesive is dry after the 24-hour dry time.
7. Install the wiper arms. Please follow WSM procedures in Section 501-16.
8. Verify functionality of wipers by running them for 30 seconds on high.
9. Check the cowl vent grille for the wiper arm key. See Figure 5. Was it located?
Yes – Continue to Step 10.
No – Reinstall wiper blades per WSM procedures in Section 501-16, wait for new wiper arms to be available.
10. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue.
See Figure 6.
11. Insert key into the wiper arm head. If necessary use a small hammer to tap it in. Key does not sit flush with the head. See Figure 7.
NOTE: Tapered end needs to be inserted first into the head.
12. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 8.
13. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 9.
14. Verify that the adhesive is dry after the 24-hour dry time.
15. Install the wiper arms. Please follow WSM procedures in Section 501-16.
16. Verify functionality of wipers by running them for 30 seconds on high.
49 CFR Part 573 – DEFECT INFORMATION REPORT
22S26 – Certain 2020 & 2021 model year Ford F-150, 2020-2022 Ford Super Duty and 2020 & 2021 Ford Expedition and Lincoln Navigator vehicles – Wiper Arms Loose
Chronology of Defect / Noncompliance Determination
August – November 2021
On August 26, 2021, an issue pertaining to stripped wiper arm splines on certain Expedition vehicles was brought to Ford’s Critical Concern Review Group for review. Routine Ford monitoring of field data had identified reports related to driver or passenger wiper arms coming loose, not working, or detaching. Passenger and driver side wiper arms are independently attached to the wiper system linkage assembly. Several warranty reports contained technician comments indicating stripped splines in the wiper arms, as well as assembly alignment keys that fell out or were missing.
Supplier analysis of field return wiper arms found that some exhibited spline casting tooth height that was not to specification. Investigation found that the splined design of the wiper arms and associated supplier tooling are similar among the Expedition, Navigator, F-150, Super Duty and Medium Truck vehicles. Further investigation of the supplier processes found that tooth head casting was not being measured correctly for wiper arms used on these products.
CCRG expanded its search for reports from the field to also include all vehicle models with this design. A low number of reports was identified. CCRG continued to monitor the field reports and conduct statistical analyses of the data.
December 2021 – March 2022
CCRG continued to monitor field data and observed an increase in rate of reports for certain vehicle lines in December and January, coinciding with cold weather usage. Additional investigation found that differences in wiper motor torque by vehicle line could contribute to differences in wiper arm performance. Product review found that Expedition, Navigator and 2020 model year F-150 vehicles incorporate a higher torque wiper motor, with a maximum torque of 72 Nm. Other vehicles (e.g., most 2021 model year F-150) utilize a different smart wiper motor that electronically limits the torque to 46 Nm.
As of February 25, 2022, there have been 257 reports of inoperative or detached windshield wiper arms on the 2020-2021 MY Expedition/Navigator vehicles, 380 on 2020-2022 MY Super Duty, 76 on 2020 MY F-150, and 41 reports on certain 2021 MY F-150 units that were built with an alternative higher torque wiper motor due to chip shortage issues. The first of these reports was received February 5, 2020.
A field action was approved by Ford’s Field Review Committee on April 7, 2022.
There are no reports of accidents or injuries associated with this concern.
###
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2020-2021 |
| FORD | F-150 | 2020-2021 |
| FORD | F-250 SD | 2020-2022 |
| FORD | F-350 SD | 2020-2022 |
| FORD | F-450 SD | 2020-2022 |
| FORD | F-550 SD | 2020-2022 |
| LINCOLN | NAVIGATOR | 2020-2021 |
15 Associated Documents
Defect Notice 573 Report
RCLRPT-22V250-9547.PDF 217.556KB
Recall Acknowledgement
RCAK-22V250-1511.pdf 645.311KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-7824.pdf 407.307KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V250-7160.pdf 47.335KB
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 Supplement # 1 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-2182.pdf 469.742KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 Supplement # 2 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-4711.pdf 521.298KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 Supplement # 3 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-6422.pdf 3545.274KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement 4 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-3573.pdf 3670.318KB
Recall 573 Report – 7/11/22
RCLRPT-22V250-2581.PDF 217.603KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V250-4450.pdf 51.568KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 5 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-2244.pdf 3409.787KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement
RCMN-22V250-3977.pdf 3558.784KB
ISSUED Owner Notification Letter (Part 577) (parts available)
RCONL-22V250-7251.pdf 51.429KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V250-6791.PDF 211.145KB
Recalls Documents
- Removes Battery Terminals and Bolted on Wiper Arms.
- A dual-purpose puller.
- Easily removes stuck battery terminals.
- Turn center screw to lift clamp off terminal.
- Also removes bolted on windshield wiper arms that fit over a tapered spline.
- 👍【Premium Carbon Steel Material】The weather scraper puller tool is made of 45 # carbon steel, with a sturdy metal that has undergone special heat treatment process, high hardness, corrosion-resistant forged and heat treated steel jaws, and can be used for a long time. Jaw opening: 1/16 "-1/16" (6-28mm); Outer diameter: 1-7/8 "(48mm).
- 👍【Ideal Car Wiper Arm puller】The puller screw pad is designed to fit at the top of the spline terminal for easy pulling. The battery terminal clip can be removed without damaging the battery terminal post, designed specifically for professionals. The windshield wiper removal tool can also be used to remove the bolted windshield wiper arm installed on the conical spline.
- 👍【Multi-function Wiper Puller Tool】The windshield wiper disassembly tool can be used for the disassembly of wipers and battery terminal bearings. It can also remove stuck battery terminals and bolts that fit with conical splines on the windshield wiper arm.
- 👍【Easy to Operate】Tighten the knurled cone, press the pliers under the cable clamp, turn the center screw, and lift the cable clamp from the terminal. The puller screw pad is designed to be installed on the top of the spline column for easy pulling.
- 👍【Size Information】Jaw opening: 1/16 "-1/16" (6-28mm); Outer diameter: 1-7/8 "(48mm); packaging includes: 1 wiper arm and battery terminal bearing disassembly tool puller tool and 1 PCS wiper arm disassembly tool (collar size: approximately 15.2mm)
- FUNCTION: wiper arm pull tool without damaging the battery column can remove the battery terminal clamp, but also can remove the tight alternator bearings.Jaw opening: 1/16" - 1-1/16 " (6-28 mm); Outer diameter:1-7/8 " (48 mm).
- PREMIUM QUALITY:Made of carbon steel, after special heat treatment process, high hardness, corrosion resistance, forged heat treatment steel jaw, can be used for a long time
- WIDE APPLICATION:Application the wiper remover is used to remove the wiper arm on a tapered spline without damaging the wiper arm or the wiper cover fairing during the removal process. For a variety of cars and light trucks
- EASY INSTALLATION: firmly fix the base of the wiper arm pull rod tool on the wiper arm, tighten the patterned cone, let the claw under the cable clamp rotate and tighten the screw on the wiper shaft, then the wiper arm can be removed
- Package includes : one Wiper arm puller tool, one Windshield wiper arm removal tool
- 📣【Carbon Steel Materials】 Car wiper arm puller is made of premium carbon steel material with excellent durability and strength, which ensures long-lasting use and efficient removal tasks. The carbon steel material has good resistance to wear and tear, providing the stability and reliability of the product, making it an excellent tool for replacing wiper arms in your car.
- 📣【Easily Remove Wiper Arm】 Our wiper arm removal tool through rational design and fine manufacturing process, the remover can be placed on the wiper arm and can be easily removed. Whether you are an individual car owner or a professional mechanic, our car wiper arm remover can meet your needs and make your work more efficient and convenient.
- 📣【Adjustable Top Bar Knob】 The top bar of this windshield wiper arm puller has an adjustable knob that can be flexibly adjusted for different wiper arm heights to achieve accurate and stable removal. No matter what type of wiper arm you are dealing with, our automotive windshield wiper arm puller tool can provide excellent adaptability and ease of operation.
- 📣【Buyer Information】 With overall size of 1.27"L x 1.22"W x 2.4"H, collar size of 0.63 inch, and internal height of 1.2 inch. Please carefully verify the car brand/model/year before placing an order to avoid incompatibility issues that may result in the product being unusable.
- 📣【Compatible Models】 Compatible with Jeep 2000-2001, 2014-2021 Cherokee, 2014-2021 Compass, 2020-2021 Gladiator, 2014-2021 Grand Cherokee, 2021 Grand Cherokee L, 2014-2017 Patriot, 2015-2021 Renegade, 2014-2021 Wrangler, 2018 Wrangler JK. Compatible with Kia 2006-2020 Optima, 2010-2021 Soul, etc.
- 【 Remove Windscreen Wiper Quickly &Efficiently 】Operating with a 1/2-inch(13.2mm) wrench to save effort instead of rotating by hand.
- 【 Wide Application 】Contained two radius design hook couples with different widths to cope with more situations
- 【 Operating Safely & Simply 】With durable jaws and wieldy wing nuts that ensure a perfect grip making the whole process safer. Simple but efficient design, constructed of higher quality, sturdy, and durable special steel for strengthened use.
- 【 Less is More 】Available for most models of the common brands, purchase the right tool to save your money and time without doing trial and error.
- 【 Original Patented 】Designed and manufactured in Taiwan with premium quality. Please identify FIRSTINFO Adjustable Wiper Arm Remover Tool with a patent authentication. We provide you this quality assurance tool with 12+10 months after-sales warranty (10 months warranty by the register) support. Help you to achieve a satisfactory shopping experience.
Last update on 2026-07-03 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
May 2022 09137 22S26 FNP/DTB122S261 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2022 Ford Motor Company 771559291196 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S26 / NHTSA Recall 22V250 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the windshield wiper arms may break, fail to operate, and detach from the vehicle. What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can result in reduced visibility in certain conditions, increasing the risk of crash. What will Ford and your dealer do? Ford Motor Company is working with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment to replace both front windshield wiper arms, free of charge (parts and labor). Parts are anticipated to be available late second quarter 2022. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. 09137 22S26 FNP/DTB122S261 What should you do? (continued) If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V250. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 2 of 4 A/2/000001/1 3 of 4 A/3/000001/1 09137 22S26 FNP/DTB122S261 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S26 / Campaña 22V250 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que los brazos del limpiaparabrisa de su vehículo se rompan, dejen de operar y se desprendan del vehículo. ¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede provocar una reducción de la visibilidad en determinadas condiciones, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le notificará mediante correo para programar una cita de servicio para reemplazar ambos brazos del limpiaparabrisa, sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del segundo trimestre de 2022. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Mayo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771559291196 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 09137 22S26 FNP/DTB122S261 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V250 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente
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December 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S26 / NHTSA Recall 22V250 2020 F-450 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle. What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can result in reduced visibility in certain conditions, increasing the risk of a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to wiper arm replacement To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. © Copyright 2022 Ford Motor Company 02174 22S26 FS6/DTB122S261 1 of 4 A/1/000001/1 771739005268 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? (continued) Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V250. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 02174 22S26 FS6/DTB122S261 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S26 / Campaña 22V250 de la NHTSA 2020 F-450 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que los brazos de los limpiadores de su vehículo se desempeñen de forma errática. Esta condición podría hacer que un brazo del limpiador deje de funcionar o se separe del vehículo. ¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede provocar una reducción de la visibilidad en determinadas condiciones, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar los brazos de los limpiadores delanteros izquierdo y derecho, según sea necesario, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. 3 of 4 A/3/000001/1 02174 22S26 FS6/DTB122S261 Diciembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771739005268 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? (continuación) Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del brazo del limpiador Para verificar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V250de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 02174 22S26 FS6/DTB122S261 © Copyright 2022 Ford, División de Servicio al Cliente
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October 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S26 / NHTSA Recall 22V250 2020 F-450 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle. What is the risk? A wiper arm that becomes inoperable and/or separated from the vehicle can result in reduced visibility in certain conditions. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the left and right front wiper arms as required free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to wiper arm replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. © Copyright 2022 Ford Motor Company 02174 22S26 FPA/DTB1C2S261 1 of 4 A/1/000001/1 771687883625 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? (continued) Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V250. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 02174 22S26 FPA/DTB1C2S261 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S26 / Campaña 22V250 de la NHTSA 2020 F-450 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que los brazos de los limpiadores de su vehículo se desempeñen de forma errática. Esta condición podría hacer que un brazo del limpiador deje de funcionar o se separe del vehículo. ¿Qué riesgo existe? Si un brazo del limpiador deja de funcionar o se separa del vehículo puede provocar una reducción de la visibilidad en determinadas condiciones. ¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar los brazos de los limpiadores delanteros izquierdo y derecho, según sea necesario, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. 3 of 4 A/3/000001/1 02174 22S26 FPA/DTB1C2S261 Octubre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771687883625 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? (continuación) Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo del brazo del limpiador. Para verificar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V250de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 02174 22S26 FPA/DTB1C2S261 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 4, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition/ Navigator 2020-2021 Kentucky Truck Plant August 1, 2020 through October 20, 2021 F-150 2020 Dearborn Truck Plant August 1, 2020 through September 5, 2020 F-150 2021 Dearborn Truck Plant May 3, 2021 through August 16, 2021 F-150 2020 Kansas City Truck Plant August 1, 2020 through October 22, 2020 Super Duty 2020-2022 Kentucky Truck Plant August 1, 2020 through October 20, 2021 Super Duty 2020-2022 Ohio Assembly Plant August 3, 2020 through October 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. New! REASON FOR THIS SUPPLEMENT • To inform dealers that wiper arms can now be ordered using the DOW system. SSSC contact is no longer required to order wiper arms on this program for dealer repairs. Fleet vehicles will remain on the seed stock program. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle which can result in reduced visibility in certain conditions. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers are to replace wiper arms on vehicles with manufacture build dates prior to June 7, 2021 Also, inspect wiper arms on vehicles with a manufacture build date on or after June 7, 2021, and if necessary, replace both left-hand and right-hand wiper arms. A new wiper blade will be installed ONLY if the wiper arm is missing. This service must be performed on all affected vehicles at no charge to the vehicle owner. Copyright 2022 Ford Motor Company INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY If wiper arms fail the inspection and new wiper arms are not available, Dealers can implement an interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only. NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be performed. The wiper arms should be replaced as soon as new arms are available. Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned and currently in the dealership. OWNER NOTIFICATION MAILING SCHEDULE Part available letters are expected to be mailed in Quarter 4 of 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement OASIS ACTIVATION OASIS was activated on April 19, 2022 FSA VIN LISTS ACTIVATION FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com on April 19, 2022. Owner names and addresses are expected to be available in Quarter 4 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Refunds will only be provided for the cost associated with wiper arm replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879, 2022 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S26) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Provision for Loctite Shoe-Glue U.S. dealers ONLY or LePage Extreme glue for Canadian dealers ONLY: o Program Code: 22S26 o Misc. Expense: OTHER o Amount: Up to $12.00 • Refunds: Submit refunds on a separate repair line. – Program Code: 22S26 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement LABOR ALLOWANCES Description Labor Operation Labor Time • Expedition / Navigator Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26B 0.3 Hour • F-150 Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26C 0.3 Hour • Super Duty Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26D 0.3 Hour Inspection photo submission: Inspect number stamp on wiper arms and submit photos. (Can only be used if the build date is on or after June 7, 2021) 22S26ZZ 0.2 Hour Interim Repair for Rental Fleet Vehicles only: Remove wiper arms, using Only “Loctite Shoe Glue” U.S dealers ONLY or for Canadian dealers ONLY “LePage Extreme Glue” glue the wiper arm key into the wiper arm head and let cure for 24 hours on the bench. Reinstall wiper arms. Recall remains open. Cannot be claimed if the wiper arm passed inspection. 22S26BB 0.3 Hour Interim Repair cannot be performed due to Vehicle missing wiper arm key. Reinstall wiper arms. Cannot be claimed if wiper arm passes inspection or with Labor operation code 22S26BB – Does Not Close Program. 22S26AA 0.3 Hour Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned vehicles currently in the dealership. PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for the wiper arms, for customer-owned vehicles currently in the dealership with an inoperable wiper arm and open RO, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Seed Stock for Fleet ONLY: To ensure an equitable distribution of service parts, all Wiper Arm part numbers listed below for Fleet vehicles will continue to be seed stocked. 1. Effective immediately for fleet vehicles, Wiper Arms will be provided through the seed stock program. 2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to them. 3. Due to current supply-chain constraints, seed stock will remain for Fleet vehicles. Timing of the second and sequential seed stocks will follow as parts are available. New! PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for dealer repairs, submit a Special Program order in the DOW system. SSSC contact is not required to order wiper arms on this program. More information can be found in EFC 10642. Part Number Description Order Quantity Claim Quantity FL3Z-17527-A Left Front Wiper Arm 1 1 FL3Z-17526-A Right Front Wiper Arm 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity *KL3Z-17528-AA Genuine OEM Wiper Blade (if wiper arm was missing) Up to 2 Up to 2 Obtain Locally Loctite Shoe Glue (U.S. dealers only) or LePage Extreme Glue (Canada dealers only) (Can only be claimed with labor op 22S26BB One tube can service multiple vehicles) Claim as MISC. OTHER up to $12.00 Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement *NOTE: Motorcraft (WW2248A) wiper blades can be used as replacement if genuine parts are not available. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Copyright 2022 Ford Motor Company ATTACHMENT II Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2020-2021 MODEL YEAR EXPEDITION , 2020-2021 MODEL YEAR F-150, 2020-2021 NAVIGATOR, AND 2020-2022 SUPER DUTY VEHICLES BOTH FRONT WIPER ARM REPLACEMENT SERVICE PROCEDURE 1. Is vehicle’s manufacture build date on or after June 7, 2021? Yes – Proceed to Step 2. No – Replace wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16 2. Remove the left-hand side wiper arm. Please follow WSM procedures in Section 501-16. 3. Looking inside the arm head, locate the date code wheel. See Figure 1. 2226A STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT DATE CODE WHEEL FIGURE 1 4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS. See page 2 for instructions for using PTS (Report a Vehicle Concern). 5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is considered good. Refer to Figure 1. Does the wiper arm meet this criteria? Yes – Wiper arm passes, reinstall wiper arm. Please follow WSM procedures in Section 501-16. No – Wiper arm fails. Replace wiper arm. 6. Repeat steps 3-5 for right-hand side wiper arm. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Using Web Based “Report a Vehicle Concern” • Access report entry form from link in PTS (Report a Vehicle Concern) or directly at: https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp • Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp • After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on your PC you’re using. Using Mobile PTS “Report a Vehicle Concern” IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or the following QR code: After completing the report entry form you can upload a maximum of 5 attachments at once. • If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. • If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. ATTACHMENT IV PAGE 1 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226A KEY FIGURE 1 CERTAIN 2020-2021 MODEL YEAR EXPEDITION, F-150, AND NAVIGATOR VEHICLES AND 2020-2022 SUPER DUTY VEHICLES INTERIM SERVICE PROCEDURE NOTE: Only perform interim repair if wiper arms failed inspection and new wiper arms are not available. 1. Remove the wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16. 2. Inspect the wiper arm head for the key. See Figure 1. Is the wiper key present? Yes – Continue to Step 3. No – Continue to Step 9. ATTACHMENT IV PAGE 2 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 3. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226B FIGURE 2 4. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 3. STUD FOR MISSING NUT 2226D FIGURE 3 ATTACHMENT IV PAGE 3 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 5. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226E FIGURE 4 6. Verify that the adhesive is dry after the 24-hour dry time. 7. Install the wiper arms. Please follow WSM procedures in Section 501-16. 8. Verify functionality of wipers by running them for 30 seconds on high. 9. Check the cowl vent grille for the wiper arm key. See Figure 5. Was it located? Yes – Continue to Step 10. No – Reinstall wiper blades per WSM procedures in Section 501-16, wait for new wiper arms to be available. 2226F COWL VENT GRILLE FIGURE 5 ATTACHMENT IV PAGE 4 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 10. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue. See Figure 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226G FIGURE 6 11. Insert key into the wiper arm head. If necessary use a small hammer to tap it in. Key does not sit flush with the head. See Figure 7. NOTE: Tapered end needs to be inserted first into the head. 2226C TAPERED END FIGURE 7 ATTACHMENT IV PAGE 5 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 12. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226D FIGURE 8 13. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 9. STUD FOR STUD FOR MISSING NUT 2226E FIGURE 9 14. Verify that the adhesive is dry after the 24-hour dry time. 15. Install the wiper arms. Please follow WSM procedures in Section 501-16. 16. Verify functionality of wipers by running them for 30 seconds on high.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-250 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : APR 14, 2022 NHTSA Recall No. : 22V-250 Manufacturer Recall No. : 22S26 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 652,996 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 66,373 Production Dates : MAY 03, 2021 – AUG 16, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-250 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2020-2020 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 89,903 Production Dates : AUG 01, 2020 – OCT 22, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2021 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 95,915 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-250 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2020-2022 Ford F-Super duty: F-250, F-350, F-450, F-550 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 381,797 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2021 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 19,008 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : A windshield wiper arm may become inoperable, and/or potentially detach from the vehicle. Part 573 Safety Recall Report 22V-250 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An improper functioning wiper arm may potentially result in reduced visibility in certain conditions, which could increase the risk of a crash. Description of the Cause : Worn wiper arm spline tooling core inserts at the supplier resulted in insufficient spline tooth height, which can cause the arm attachment to strip when used with a certain wiper motors with higher torque. Identification of Any Warning that can Occur : Potential symptoms include erratic or slow wipe speed of the driver or passenger wiper arm. Involved Components : Component Name 1 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : ML34-17527-AB Component Name 2 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : ML34-17526-AB Component Name 3 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : FL34-17527-AA Component Name 4 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : FL34-17526-AB Supplier Identification : Component Manufacturer Name : TRICO COMPONENTES SA DE CV Part 573 Safety Recall Report 22V-250 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Address : AVE MICHIGAN 200 PARQUE FINSA,H MATAMORO H. MATAMOROS Foreign States 87316 Country : Mexico Chronology : See attached: “22S26 Wiper Arm Loose chronology.pdf” Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have both front windshield wiper arms replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 6, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Wiper arms used as the remedy for this field action were produced with wiper arm splines within specification. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 04/19/2022. Mailing of owner notification letters is expected to begin 05/23/2022 and is expected to be completed by 05/27/2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 27, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-250 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 11, 2022 NHTSA Recall No. : 22V-250 Manufacturer Recall No. : 22S26 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 652,996 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2020 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 89,903 Production Dates : AUG 01, 2020 – OCT 22, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-250 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 66,373 Production Dates : MAY 03, 2021 – AUG 16, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Ford F-Super duty: F-250, F-350, F-450, F-550 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 381,797 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-250 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2020-2021 Ford Expedition Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 95,915 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2020-2021 Lincoln Navigator Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. Affected vehicles are equipped with suspect wiper arm head spline teeth that were produced out of design specification and with higher torque wiper motors. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Number potentially involved: 19,008 Production Dates : AUG 01, 2020 – OCT 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : A windshield wiper arm may become inoperable, and/or potentially detach from the vehicle. Part 573 Safety Recall Report 22V-250 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An improper functioning wiper arm may potentially result in reduced visibility in certain conditions, which could increase the risk of a crash. Description of the Cause : Worn wiper arm spline tooling core inserts at the supplier resulted in insufficient spline tooth height, which can cause the arm attachment to strip when used with a certain wiper motors with higher torque. Identification of Any Warning that can Occur : Potential symptoms include erratic or slow wipe speed of the driver or passenger wiper arm. Involved Components : Component Name 1 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : ML34-17527-AB Component Name 2 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : ML34-17526-AB Component Name 3 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : FL34-17527-AA Component Name 4 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : FL34-17526-AB Supplier Identification : Component Manufacturer Name : TRICO COMPONENTES SA DE CV Part 573 Safety Recall Report 22V-250 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Address : AVE MICHIGAN 200 PARQUE FINSA,H MATAMORO H. MATAMOROS Foreign States 87316 Country : Mexico Chronology : See attached: “22S26 Wiper Arm Loose chronology.pdf” Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have both front windshield wiper arms inspected for the wiper arm build date and replaced if needed. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 6, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Wiper arms used as the remedy for this field action were produced with wiper arm splines within specification. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 04/19/2022. Mailing of owner notification letters is expected to begin 05/23/2022 and is expected to be completed by 05/27/2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 27, 2022 * NR – Not Reported
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