Safety Recall 22S19 – PHEV Charging Port – 2022 Lincoln Aviator

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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Aviator has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S19 – PHEV Charging Port Resistor/Thermistor Bus Bar What is the issue? On your vehicle, it may be possible the bus bar is not fully seated in the charging port harness. The bus bar is part of the system that detects the presence of a connected charge cord. If the charge port bus bar becomes unseated while driving, a wrench light will illuminate, and when the vehicle speed drops to 2.0 MPH, the vehicle will display a ºStop Safely Now¿ message on the instrument panel and the vehicle will lose motive power, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: lincoln.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Aviator las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S19 – Barra de bus de resistor/termistor del puerto de carga de PHEV ¿Cuál es el problema? Es posible que la barra de bus de su vehículo no se encuentre correctamente asentada en el arnés del puerto de carga. La barra de bus es parte del sistema que detecta la presencia de un cable de carga conectado. Si la barra de bus del puerto de carga se desplaza mientras maneja, se encenderá una luz de llave y, cuando la velocidad del vehículo se reduzca a 2.0 MPH, aparecerá un mensaje “Deténgase con cuidado ahora” en el panel de instrumentos y el vehículo perderá potencia motriz, lo cual aumenta el riesgo de un choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 The Lincoln Motor Company ² A Ford Motor Company Brand 1 of 2 000000000000164 / 327 / 164 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0088845 A / 000000000000164 / 164 ù ù

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April 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S19 / NHTSA Recall 22V187 2022 Aviator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Lincoln has decided a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the bus bar is not fully seated in the charging port harness. The bus bar is part of the system that detects the presence of a connected charge cord. What is the risk? If the charge port bus bar becomes unseated while driving, a wrench light will illuminate, and when the vehicle speed drops to 2.0 MPH, the vehicle will display a “Stop Safely Now” message on the instrument panel and the vehicle will lose motive power, increasing the risk of a crash. What will Lincoln and your dealer do? Lincoln has authorized your dealer to inspect the date code and replace the charging port harness if necessary free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 22S19. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access lincoln.com/support for dealer addresses, maps, and driving instructions. Lincoln wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 The Lincoln Motor Company A Ford Motor Company Brand 10916 22S19 NI/DTB122S196 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀇􀀇􀀇􀀊􀀉􀀄􀀂􀀋􀀊􀀭 771555872098 A/1/000001/1 􀀮􀀯􀀱􀀰􀀯􀀯􀀯􀀰􀀯􀀱􀀰􀀰􀀯􀀱􀀮􀀮􀀱􀀰􀀰􀀯􀀯􀀯􀀮􀀰􀀯􀀮􀀯􀀮􀀮􀀮􀀮􀀯􀀮􀀱􀀰􀀰􀀯􀀯􀀰􀀮􀀮􀀱􀀰􀀱􀀯􀀰􀀯􀀱􀀱􀀮􀀰􀀰􀀯􀀮􀀮􀀰􀀯􀀰􀀰􀀯􀀰􀀯􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit lincoln.com/support. *Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the charging port harness. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. To request your refund directly from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Lincoln at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact Lincoln, contact information is available at lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact the Fleet Team, information is available at fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V187. Thank you for your attention to this important matter. The Lincoln Motor Company © Copyright 2022 The Lincoln Motor Company A Ford Motor Company Brand 10916 22S19 NI/DTB122S196 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S19 / Campaña 22V187 de la NHTSA 2022 Aviator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Lincoln ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la barra de bus de su vehículo no se encuentre correctamente asentada en el arnés del puerto de carga. La barra de bus es parte del sistema que detecta la presencia de un cable de carga conectado. ¿Qué riesgo existe? Si la barra de bus del puerto de carga se desplaza mientras maneja, se encenderá una luz de llave y, cuando la velocidad del vehículo se reduzca a 2.0 MPH, aparecerá un mensaje “Deténgase con cuidado ahora” en el panel de instrumentos y el vehículo perderá potencia motriz, lo cual aumenta el riesgo de un choque. ¿Qué harán Lincoln y su distribuidor? Lincoln ha autorizado a su distribuidor a inspeccionar el código de fecha y a reemplazar el arnés del puerto de carga, si fuera necesario, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 22S19. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Lincoln le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 10916 22S19 NI/DTB122S196 Abril de 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 􀀁 􀀁 􀀁 © Copyright 2022 The Lincoln Motor Company Una marca de Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀇􀀇􀀊􀀉􀀄􀀂􀀋􀀊􀀭 771555872098 A/3/000001/1 􀀮􀀯􀀱􀀰􀀯􀀯􀀯􀀰􀀯􀀱􀀰􀀰􀀯􀀱􀀮􀀮􀀱􀀰􀀰􀀯􀀯􀀯􀀮􀀰􀀯􀀮􀀯􀀮􀀮􀀮􀀮􀀯􀀮􀀱􀀰􀀰􀀯􀀯􀀰􀀮􀀮􀀱􀀰􀀱􀀯􀀰􀀯􀀱􀀱􀀮􀀰􀀰􀀯􀀮􀀮􀀰􀀯􀀰􀀰􀀯􀀰􀀯􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite lincoln.com/support. *El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el arnés del puerto de carga. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. Para solicitar un reembolso directamente a Lincoln, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Lincoln a P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con Lincoln, la información de contacto se encuentra disponible en lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con el Equipo de flota, la información de contacto se encuentra disponible en fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V187 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company 4 of 4 A/4/000001/1 10916 22S19 NI/DTB122S196 © Copyright 2022 The Lincoln Motor Company Una marca de Ford Motor Company

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 28, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago September 18, 2021 through December 13, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the inlet charge port harness bus bar was not fully seated on the harness during installation. If the charge port bus bar becomes unseated while driving, a wrench light will illuminate, and when the vehicle speed drops to 2.0 MPH, the vehicle will display a “Stop Safely Now” message on the instrument panel and the vehicle will lose motive power. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers early second quarter when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.  Copyright 2022 Ford Motor Company Sincerely, David J. Johnson

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 22, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2022 Chicago September 18, 2021 through December 13, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the inlet charge port harness bus bar was not fully seated on the harness during installation. If the charge port bus bar becomes unseated while driving, a wrench light will illuminate, and when the vehicle speed drops to 2.0 MPH, the vehicle will display a “Stop Safely Now” message on the instrument panel and the vehicle will lose motive power. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the replace the charging port harness if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port OASIS ACTIVATION OASIS was activated on March 28, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists has been available through https://web.fsavinlists.dealerconnection.com since March 28, 2022. Owner names and addresses will be available by May 20, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with replacing the charging port harness. RENTAL VEHICLES Rental vehicles are not approved for this program. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08749, 2021 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Lincoln vehicles – 4 years or 50,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S19 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S19 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port LABOR ALLOWANCES Description Labor Operation Labor Time Inspect build date label on the charge port wire harness – Pass 22S19A 0.3 Hours Inspect build date label on the charge port wire harness – Does Not Pass: Replace Wire Harness Inlet – PHEV Charging Port Wire Harness 22S19B 2.2 Hours Extra time to align 360 Camera if equipped 22S19C 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for the charging port harness, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity L1MZ-14A303-D Charging Port Harness 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S19 Certain 2022 Model Year Aviator Vehicles PHEV Charging Port REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S19 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2022 CERTAIN 2022 MODEL YEAR AVIATOR PHEV VEHICLES — PHEV CHARGING PORT WIRE HARNESS INSPECTION SERVICE PROCEDURE WARNING: Before beginning any service procedure in this section, refer to Safety Warnings in section 100-00 General Information. Failure to follow this instruction may result in serious personal injury. 1. Locate the charge port wire harness behind the left headlamp. See Figure 1. 21725A CHARGE PORT WIRE HARNESS FIGURE 1 ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S19 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2022 21725B CHARGE PORT WIRE HARNESS FIGURE 2 2. Locate the build date label on the charge port wire harness. Is the date code 09/13/21 through 09/21/21? See Figure 2. NOTE: It may be necessary to disengage the wire harness retainer and reposition the charge port wire harness to read build date label. See Figure 3. YES – Replace the charge port wire harness. Please follow the Workshop Manual (WSM) procedures, in Section 414-03B. NO – No repair is necessary, inspection is complete. NOTE: Failure to completely remove the headlamp assembly may result in damage to the headlamp assembly and/or the charge port control module. WIRE HARNESS RETAINER 21725C FIGURE 3 ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S19 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2022 3. Reverse the removal procedure to reassemble the vehicle. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. NOTE: If equipped remove the foam insulation panel from the driver side wheel well. See Figure 4. FOAM INSULATION PAD 21725D FIGURE 4 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S19 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S19, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 29, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-187 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-187 Manufacturer Recall No. : 22S19 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 585 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 LINCOLN AVIATOR Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The recalled part was introduced into production 09/18/2021 and was taken out of production on 12/17/2021. Affected vehicles are equipped with the 3.0L plug-in hybrid powertrain. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : SEP 18, 2021 – DEC 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The inlet charge port bus bar may become unseated, leading to a diagnostic trouble code (DTC) and may result in a loss of motive power. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the charge port bus bar becomes unseated while driving, a wrench light will illuminate, and when the vehicle speed drops to 2.0 MPH, the vehicle will display a “Stop Safely Now” message on the instrument panel and the vehicle will lose motive power, increasing the risk of a crash. Description of the Cause : An uncertified operator at the harness supplier did not follow the correct Part 573 Safety Recall Report 22V-187 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 production process during assembly between September 13, 2021 and September 21, 2021 During this period,the inlet charge port harness bus bar was not fully seated on the harness during installation which can cause it to become unseated while the vehicle is being operated. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Inlet Charge Port Harness Component Description : PHEV Charge Port Harness – Aviator Component Part Number : L1M8-14B308-AE Supplier Identification : Component Manufacturer Name : Aptiv Address : 5725 Innovation Drive Troy Michigan 48098 Country : United States Chronology : On December 14, 2021, an issue pertaining to Plug-in hybrid electric vehicle (PHEV) inlet charge port harness bus bars becoming unseated was brought to Ford’s Critical Concern Review Group (CCRG) for review. December 2021 – February 2022: Ford reviewed supplier production data and discovered that an uncertified operator at the harness supplier did not follow the correct production process during assembly between September 13, 2021 and September 21, 2021. The supplier produced a total of 283 harnesses during this period. Ford reviewed their own production data and was unable to trace the suspect harnesses to specific VINs, but determined these harnesses were installed in vehicles between September 18, 2021 and December 13, 2021. Ford completed an analysis of warranty claims and connected vehicle data to understand the occurrence rate. Ford’s engineering team replicated this concern on a vehicle to fully understand the customer experience. Ford is aware of 15 warranty claims in the United States attributed to this issue received between September 22, 2021 and February 24, 2022. Ford is not aware of any VOQs related to this issue. On March 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Part 573 Safety Recall Report 22V-187 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the inlet charge port harness date code label inspected, and harnesses built during the suspect period will be replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The replacement Inlet Charge Port Harness L1M8-14B308-AE was manufactured using the correct production process. Identify How/When Recall Condition was Corrected in Production : Vehicles built after December 13, 2021 have been assembled with Inlet Charge Port Harnesses that were manufactured using the correct production process. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 28, 2022. Mailing of owner notification letters is expected to begin April 18, 2022 and is expected to be completed by April 22, 2022. Planned Dealer Notification Date : MAR 28, 2022 – MAR 28, 2022 Planned Owner Notification Date : APR 18, 2022 – APR 22, 2022 * NR – Not Reported

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