Safety Recall 22S15 – Powertrain Control Module Software Update – 2021 Ford F-150

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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S15 – Loss of Mobility – Trans Diagnostic Calibration for Non-Stop/Start Units What is the issue? Your vehicle may falsely detect that your transmission fluid pressure is too low, which can cause a wrench light to illuminate on the instrument panel cluster and the transmission to shift into a neutral state. This false detection can occur while driving and can occur at any speed. If it occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. A loss of vehicle mobility can increase the risk of crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S15 – Pérdida de movilidad – Calibración de diagnóstico de trans. para unidades sin paro/arranque ¿Cuál es el problema? Su vehículo podría detectar, falsamente, que la presión del fluido de la transmisión es demasiado baja, lo cual podría ocasionar el encendido de la luz de llave en el tablero de instrumentos y la transmisión podría cambiar a un estado neutral. Esta falsa detección puede ocurrir mientras conduce y puede producirse a cualquier velocidad. Si esto ocurre, el vehículo se desplazará por inercia hasta detenerse, tal como si estuviese en Neutral y el cambiador electrónico intentará acoplar Estacionamiento cuando la velocidad sea inferior a 2 mph/3 kph. Una vez que el vehículo se detenga por completo, el cambiador electrónico automáticamente cambiará a Estacionamiento. Una pérdida de movilidad del vehículo puede aumentar el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000071 / 141 / 71 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0032833 A / 000000000000071 / 71 ù ù

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May 2022 􀀁􀀁 􀀁 01351 22S15 OTA/DTB122S151 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 7 A/1/000001/1 © Copyright 2022 Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀇􀀊􀀋􀀈􀀆􀀆􀀆􀀉􀀭 771558964447 A/1/000001/1 􀀮􀀰􀀱􀀱􀀱􀀮􀀯􀀱􀀰􀀯􀀮􀀱􀀱􀀮􀀯􀀱􀀯􀀯􀀮􀀰􀀮􀀮􀀰􀀮􀀱􀀱􀀯􀀯􀀯􀀯􀀰􀀮􀀱􀀰􀀱􀀮􀀱􀀯􀀯􀀯􀀮􀀯􀀮􀀰􀀮􀀯􀀮􀀰􀀱􀀰􀀮􀀰􀀰􀀱􀀰􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀰􀀮􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S15 / NHTSA Recall 22V188 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. You are receiving this letter because your vehicle is able to be repaired remotely through Ford Power-Up Software Updates. Please review the “What will Ford and your dealer do?” section below for instructions. What is the issue? Your vehicle may falsely detect that your transmission fluid pressure is too low, which can cause a wrench light to illuminate on the instrument panel cluster and the transmission to shift into a neutral state. This false detection can occur while driving and can occur at any speed. If it occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. What is the risk? A loss of vehicle mobility can increase the risk of crash. What will Ford and your dealer do? Ford Motor Company has released software for 22S15. Your vehicle is capable of Ford Power-Up Software Updates. When Automatic Updates are turned ON (standard from the factory), the software will be downloaded to your vehicle over a private wi-fi network or through your vehicle’s modem through the cellular network. Before installing the software, you will have to schedule a day and time through your vehicle’s SYNC screen when you will not need the vehicle for up to 10 minutes so that the installation can complete. Note: Refer to ford.com/support for further information on your Ford Power-Up Software Updates system. 01351 22S15 OTA/DTB122S151 What will Ford and your dealer do? (continued) Should the software fail to load or install properly, Ford has authorized your dealer to install 22S15 software free of charge (parts and labor) under the terms of this program. How long will it take? The time needed for this software installation is approximately 10 minutes. If you prefer to go to your dealer for the software update, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? For your convenience, Ford is encouraging you to update your vehicle’s software using Ford Power-Up Software Update capabilities. By utilizing this option, you should not need to take your vehicle to your dealer unless you’re unable to successfully perform the update. To complete this software update, your vehicle will have to be parked with the ignition off for a short period of time. Also, you will have to schedule the software installation through your vehicle’s SYNC screen (we suggest overnight or during work hours) to ensure that you will not need your vehicle during the update. You can check the progress of the installation via the icons on the in-vehicle screen, FordPass app, or on the Owner website. If you choose to have your dealer install this software, please call your dealer to schedule a service appointment for Recall 22S15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You can continue to safely drive your vehicle. Should you experience the symptoms described above while waiting for your appointment, transmission function may be restored with a key-off/key-on cycle. If transmission function is not restored after a key-off/key-on cycle, contact your dealer and request your vehicle be towed. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. © Copyright 2022 Ford Motor Company 2 of 7 A/2/000001/1 􀀁 􀀁 􀀁 01351 22S15 OTA/DTB122S151 COVID-19 (CORONAVIRUS) (continued) Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software was applied. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service performed to diagnose/repair the described condition listed on the first page of this letter. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V188. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 7 A/3/000001/1 􀀁 􀀁 􀀁 4 of 7 A/4/000001/1 01351 22S15 OTA/DTB122S151 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S15 / Campaña 22V188 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): 1 Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. Usted recibe esta carta porque su vehículo podría ser reparado remotamente a través de actualizaciones de software de Ford Power Up. Revise la sección “¿Qué medidas adoptarán Ford y su distribuidor?” a continuación para obtener instrucciones. ¿Cuál es el problema? Su vehículo podría detectar, falsamente, que la presión del fluido de la transmisión es demasiado baja, lo cual podría ocasionar el encendido de la luz de llave en el tablero de instrumentos y la transmisión podría cambiar a un estado neutral. Esta falsa detección puede ocurrir mientras conduce y puede producirse a cualquier velocidad. Si esto ocurre, el vehículo se desplazará por inercia hasta detenerse, tal como si estuviese en Neutral y el cambiador electrónico intentará acoplar Estacionamiento cuando la velocidad sea inferior a 2 mph/3 kph. Una vez que el vehículo se detenga por completo, el cambiador electrónico automáticamente cambiará a Estacionamiento. ¿Qué riesgo existe? Una pérdida de movilidad del vehículo puede aumentar el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha lanzado el software para 22S15. Su vehículo tiene la capacidad de recibir actualizaciones de software de Ford Power-Up. Cuando Actualizaciones automáticas esté activado (estándar de fábrica), el software se descargará en el vehículo a través de una red wifi privada o mediante el módem del vehículo, a través de la red celular. Mayo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀇􀀇􀀊􀀋􀀈􀀆􀀆􀀆􀀉􀀭 771558964447 A/4/000001/1 􀀮􀀰􀀱􀀱􀀱􀀮􀀯􀀱􀀰􀀯􀀮􀀱􀀱􀀮􀀯􀀱􀀯􀀯􀀮􀀰􀀮􀀮􀀰􀀮􀀱􀀱􀀯􀀯􀀯􀀯􀀰􀀮􀀱􀀰􀀱􀀮􀀱􀀯􀀯􀀯􀀮􀀯􀀮􀀰􀀮􀀯􀀮􀀰􀀱􀀰􀀮􀀰􀀰􀀱􀀰􀀮􀀯􀀮􀀯􀀰􀀯􀀰􀀰􀀮􀀱 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 5 of 7 A/5/000001/1 01351 22S15 OTA/DTB122S151 ¿Qué medidas adoptarán Ford y su distribuidor? (continuación) Antes de instalar el software, deberá programar un día y hora a través de la pantalla de SYNC del vehículo, en algún momento que no necesite el vehículo durante unos 10 minutos, de modo que se pueda realizar la instalación. Nota: Consulte ford.com/support para obtener información adicional sobre el sistema de Actualizaciones de software de Ford Power-Up. Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22S15 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. ¿Cuánto tiempo tomará? El tiempo requerido para la instalación de este software es, aproximadamente, 10 minutos. Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para su conveniencia, Ford le recomienda que actualice usted mismo el software del vehículo con las capacidades de actualización de software de Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que no pueda realizar correctamente la actualización. Para realizar esta actualización de software, el vehículo deberá estar estacionado con el encendido apagado durante un breve lapso. Adicionalmente, deberá programar la instalación del software a través de la pantalla de SYNC (sugerimos hacerlo durante la noche o durante horas de trabajo), para asegurarse de que no necesitará el vehículo durante la actualización. Puede comprobar el progreso de la instalación a través de los iconos en la pantalla en el vehículo, en la aplicación FordPass o en el sitio web del propietario. Si opta por que el distribuidor instale este software, llame para programar una cita de servicio para la Campaña 22S15. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Puede continuar manejando su vehículo con seguridad. Si experimenta los síntomas descritos anteriormente mientras espera por su cita, la función de la transmisión podría restablecerse con un ciclo de apagado y encendido. Si la función de la transmisión no se restablece con un ciclo de apagado y encendido, póngase en contacto con el distribuidor y solicite remolcar el vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. © Copyright 2022 Ford, División de Servicio al Cliente 􀀁 􀀁􀀁 􀀁 6 of 7 A/6/000001/1 01351 22S15 OTA/DTB122S151 ¿Qué debe hacer? (continuación) Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se haya aplicado el software correcto. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados realizados para diagnosticar o reparar la condición descrita que se mencionan en la primera página de esta carta. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. © Copyright 2022 Ford, División de Servicio al Cliente 7 of 7 A/7/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 01351 22S15 OTA/DTB122S151 ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V188 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S15 / NHTSA Recall 22V188 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may falsely detect that your transmission fluid pressure is too low, which can cause a wrench light to illuminate on the instrument panel cluster and the transmission to shift into a neutral state. This false detection can occur while driving and can occur at any speed. If it occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. What is the risk? A loss of vehicle mobility can increase the risk of crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to update your vehicle’s Powertrain Control Module (PCM) software free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Should you experience the symptoms described above while waiting for your appointment, transmission function may be restored with a key-off/key-on cycle. If transmission function is not restored after a key-off/key-on cycle, contact your dealer and request your vehicle be towed. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 01114 22S15/DTB122S151 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀇􀀆􀀃􀀉􀀋􀀂􀀈􀀉􀀉􀀭 771541790677 A/1/000001/1 􀀰􀀰􀀮􀀰􀀱􀀰􀀯􀀰􀀮􀀰􀀱􀀰􀀰􀀰􀀱􀀮􀀰􀀯􀀰􀀱􀀯􀀰􀀱􀀯􀀮􀀯􀀯􀀮􀀱􀀰􀀰􀀱􀀱􀀮􀀮􀀰􀀱􀀮􀀮􀀱􀀱􀀯􀀰􀀰􀀱􀀮􀀯􀀯􀀱􀀮􀀱􀀯􀀰􀀰􀀱􀀯􀀮􀀮􀀱􀀯􀀱􀀰􀀱􀀱􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (Continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software update was applied. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service performed to diagnose/repair the described condition listed on the first page of this letter. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V188. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 01114 22S15/DTB122S151 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S15 / Campaña 22V188 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo podría detectar, falsamente, que la presión del fluido de la transmisión es demasiado baja, lo cual podría ocasionar el encendido de la luz de llave en el tablero de instrumentos y la transmisión podría cambiar a un estado neutral. Esta falsa detección puede ocurrir mientras conduce y puede producirse a cualquier velocidad. Si esto ocurre, el vehículo se desplazará por inercia hasta detenerse, tal como si estuviese en Neutral y el cambiador electrónico intentará acoplar Estacionamiento cuando la velocidad sea inferior a 2 mph/3 kph. Una vez que el vehículo se detenga por completo, el cambiador electrónico automáticamente cambiará a Estacionamiento. ¿Qué riesgo existe? Una pérdida de movilidad del vehículo puede aumentar el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado al distribuidor a actualizar el software del módulo de control del tren motriz (PCM) de su vehículo sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S15. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si experimenta los síntomas descritos anteriormente mientras espera por su cita, la función de la transmisión podría restablecerse con un ciclo de apagado y encendido. Si la función de la transmisión no se restablece con un ciclo de apagado y encendido, póngase en contacto con el distribuidor y solicite remolcar el vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 01114 22S15/DTB122S151 Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀇􀀆􀀃􀀉􀀋􀀂􀀈􀀉􀀉􀀭 771541790677 A/3/000001/1 􀀰􀀰􀀮􀀰􀀱􀀰􀀯􀀰􀀮􀀰􀀱􀀰􀀰􀀰􀀱􀀮􀀰􀀯􀀰􀀱􀀯􀀰􀀱􀀯􀀮􀀯􀀯􀀮􀀱􀀰􀀰􀀱􀀱􀀮􀀮􀀰􀀱􀀮􀀮􀀱􀀱􀀯􀀰􀀰􀀱􀀮􀀯􀀯􀀱􀀮􀀱􀀯􀀰􀀰􀀱􀀯􀀮􀀮􀀱􀀯􀀱􀀰􀀱􀀱􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si ha pagado previamente por la reparación que resuelve el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se haya aplicado la actualización de software correcta. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios realizados para diagnosticar o reparar la condición descrita que se mencionan en la primera página de esta carta. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V188de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 01114 22S15/DTB122S151 © Copyright 2022 Ford, División de Servicio al Cliente

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 12, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 – Supplement #1 Certain 2021 Model Year F-150 Vehicles, Built Without Auto-Start-Stop Powertrain Control Module Software Update REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 Dated March 29, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2021 Dearborn Truck July 28, 2021 through November 22, 2021 Kansas City October 7, 2021 through December 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. New! REASON FOR THIS SUPPLEMENT Updated owner letters will be mailed to notify customers that they now have the option of installing the software update through the Ford Power Up Software, or they can have their dealer perform the service for them. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, Diagnostic Trouble Code (DTC) P0868 (Transmission Fluid Pressure Low) may falsely activate, and can do so at any vehicle speed. This DTC causes a wrench light to illuminate, and the transmission to shift into a neutral state. Once the vehicle coasts to a speed below 2 mph/3 kph, the electronic shifter will attempt to engage park. Once the vehicle comes to a complete stop, the transmission will engage park. Transmission function may be restored upon a key-off/key-on cycle. A loss in vehicle mobility may increase the risk of crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the Powertrain Control Module (PCM) software using FDRS. IDS cannot be used to complete this repair. This service must be performed on all affected vehicles at no charge to the vehicle owner. New! OWNER NOTIFICATION MAILING SCHEDULE Initial owner letters were mailed the week of April 11, 2022. Updated owner letters are expected to be mailed the week of May 16, 2022, to notify customers that they now have the option of installing the software update through the Ford Power Up Software, or they can have their dealer perform the service for them. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Note: Owners have been notified that transmission function may be restored upon a key-off/key-on cycle.  Copyright 2022 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 – Supplement #1 Certain 2021 Model Year F-150 Vehicles, Built Without Auto-Start-Stop Powertrain Control Module Software Update OASIS ACTIVATION OASIS was activated on March 29, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 29, 2022. Owner names and addresses were available by April 29, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 – Supplement #1 Certain 2021 Model Year F-150 Vehicles, Built Without Auto-Start-Stop Powertrain Control Module Software Update OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the costs associated to a repair due to DTC P0868 falsely activating and accompanied by the symptoms stated above under the reason for this safety recall section. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 – Supplement #1 Certain 2021 Model Year F-150 Vehicles, Built Without Auto-Start-Stop Powertrain Control Module Software Update CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S15) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Vehicle Towing: Towing may be required. Please use Roadside Assistance for vehicle towing.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S15 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S15 – Supplement #1 Certain 2021 Model Year F-150 Vehicles, Built Without Auto-Start-Stop Powertrain Control Module Software Update LABOR ALLOWANCES Description Labor Operation Labor Time Update Powertrain Control Module (PCM) Software 22S15B 0.5 Hour(s) PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S15 – S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 CERTAIN 2021 MODEL YEAR F-150 VEHICLES – BUILT WITHOUT AUTO-STARTSTOP – POWERTRAIN CONTROL MODULE SOFTWARE UPDATE SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC). 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN). NOTE: Available modules are shown on the Left Hand (LH) side of the screen, and available procedures are listed on the Right Hand (RH) side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. 5. From the list on the LH side of the screen, select the PCM. 6. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software Update. 7. Click RUN. Follow all on-screen instructions carefully. 8. From the list on the RH side of the screen, select Self-Test and click RUN. 9. Click the Run Selected Tests button in the lower right. 10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 11. Disconnect the battery charger from the 12V battery once the programming has completed. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S15 – S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S15 – Supplement #1 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S15, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 29, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-188 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : APR 05, 2022 NHTSA Recall No. : 22V-188 Manufacturer Recall No. : 22S15 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 47,084 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : Affected vehicles are equipped with 3.5L GTDI, 2.7L and 5.0L engines, 10R80 transmissions and not equipped with Auto Start-Stop technology. 3.5L GTDI, 2.7L and 5.0L engines and non-start/stop equipped vehicles built between July 28, 2021 and December 20, 2021 have a transmission diagnostic logic inadvertently activated. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 28, 2021 – DEC 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) may falsely activate and cause the transmission to shift into a neutral state. This can occur at any speed. If a false activation occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. FMVSS 1 : NR Part 573 Safety Recall Report 22V-188 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A loss of motive power while driving can increase the risk of a crash. Description of the Cause : A transmission calibration diagnostic logic was inadvertently activated for certain vehicles without Auto Start-Stop technology. Identification of Any Warning that can Occur : A wrench light will illuminate when this occurs. Transmission function can be restored upon a key-off/key-on cycle. Involved Components : Component Name 1 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BGA Component Name 2 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BLA Component Name 3 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BMA Component Name 4 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-RAH Component Name 5 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BFB Part 573 Safety Recall Report 22V-188 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BJB Component Name 7 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BHA Component Name 8 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BKA Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : February – March 2022 On February 4th, Ford’s Driveline Engineering team brought an issue to Ford’s Critical Concern Review Group (CCRG) regarding loss-of-mobility reports on certain 2021MY F150 vehicles. Specifically, Ford identified an increase in Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) P0868 codes being set on specific 2021MY F150 vehicles equipped with 3.5L GTDI, 2.7L and 5.0L engines and the 10R80 transmission. When this code is set, the vehicle transmission will enter a neutral state. Engineering investigation found that one of the powertrain diagnostic logic software branches was turned on in error when these vehicles were produced. Under certain conditions, this diagnostic logic could inadvertently activate the Pump-Gear-Failure-Detection logic even though the hardware is functioning properly. When this occurs, the transmission on-board-diagnostics will set the DTC P0868, turn on a Wrench Light telltale, and the vehicle’s transmission will shift into a neutral state. As the vehicle slows to a speed below 2 mph/3kph, the electronic shifter will attempt to engage the Park function and will automatically shift into Park when the vehicle comes to a complete stop. Transmission function can be immediately restored upon a key-off/key-on cycle. Part 573 Safety Recall Report 22V-188 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 CCRG analyzed the field data and trends. Between October 22, 2021 and February 9, 2022 there have been 28 warranty claims and one Customer Contact Center report to Ford potentially related to this concern. CCRG also reviewed the one (1) Vehicle Owner questionnaire (“VOQ”) report received by NHTSA concerning this issue. On March 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Powertrain Control Module (PCM) software updated per standard workshop manual procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is April 29, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Updated PCM software deactivates the unintended transmission diagnostic logic which is not required for these vehicles. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 29, 2022. Mailing of owner notification letters is expected to begin May 2, 2022 and is expected to be completed by May 6, 2022. Planned Dealer Notification Date : MAR 29, 2022 – MAR 29, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 06, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-188 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 25, 2022 NHTSA Recall No. : 22V-188 Manufacturer Recall No. : 22S15 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 47,084 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : Affected vehicles are equipped with 3.5L GTDI, 2.7L and 5.0L engines, 10R80 transmissions and not equipped with Auto Start-Stop technology. 3.5L GTDI, 2.7L and 5.0L engines and non-start/stop equipped vehicles built between July 28, 2021 and December 20, 2021 have a transmission diagnostic logic inadvertently activated. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 28, 2021 – DEC 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) may falsely activate and cause the transmission to shift into a neutral state. This can occur at any speed. If a false activation occurs, the vehicle will coast to a stop as if it is in Neutral, and the electronic shifter will attempt to engage Park below speeds of 2 mph/3 kph. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park. FMVSS 1 : NR Part 573 Safety Recall Report 22V-188 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 2 : NR Description of the Safety Risk : A loss of motive power while driving can increase the risk of a crash. Description of the Cause : A transmission calibration diagnostic logic was inadvertently activated for certain vehicles without Auto Start-Stop technology. Identification of Any Warning that can Occur : A wrench light will illuminate when this occurs. Transmission function can be restored upon a key-off/key-on cycle. Involved Components : Component Name 1 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BGA Component Name 2 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BLA Component Name 3 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BMA Component Name 4 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-RAH Component Name 5 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BFB Part 573 Safety Recall Report 22V-188 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BJB Component Name 7 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BHA Component Name 8 : PCM/ECM Calibration Software Component Description : 2021 F-150 Component Part Number : ML3A-14C204-BKA Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : February – March 2022 On February 4th, Ford’s Driveline Engineering team brought an issue to Ford’s Critical Concern Review Group (CCRG) regarding loss-of-mobility reports on certain 2021MY F150 vehicles. Specifically, Ford identified an increase in Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) P0868 codes being set on specific 2021MY F150 vehicles equipped with 3.5L GTDI, 2.7L and 5.0L engines and the 10R80 transmission. When this code is set, the vehicle transmission will enter a neutral state. Engineering investigation found that one of the powertrain diagnostic logic software branches was turned on in error when these vehicles were produced. Under certain conditions, this diagnostic logic could inadvertently activate the Pump-Gear-Failure-Detection logic even though the hardware is functioning properly. When this occurs, the transmission on-board-diagnostics will set the DTC P0868, turn on a Wrench Light telltale, and the vehicle’s transmission will shift into a neutral state. As the vehicle slows to a speed below 2 mph/3kph, the electronic shifter will attempt to engage the Park function and will automatically shift into Park when the vehicle comes to a complete stop. Transmission function can be immediately restored upon a key-off/key-on cycle. Part 573 Safety Recall Report 22V-188 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 CCRG analyzed the field data and trends. Between October 22, 2021 and February 9, 2022 there have been 28 warranty claims and one Customer Contact Center report to Ford potentially related to this concern. CCRG also reviewed the one (1) Vehicle Owner questionnaire (“VOQ”) report received by NHTSA concerning this issue. On March 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Powertrain Control Module (PCM) software updated per standard workshop manual procedures. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is April 29, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Updated PCM software deactivates the unintended transmission diagnostic logic which is not required for these vehicles. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 29, 2022. Mailing of owner notification letters is expected to begin May 2, 2022 and is expected to be completed by May 6, 2022. Planned Dealer Notification Date : MAR 29, 2022 – MAR 29, 2022 Planned Owner Notification Date : MAY 02, 2022 – MAY 06, 2022 * NR – Not Reported

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