Safety Recall 21S48 – Battery Pack Replacement – 2022 Lincoln Corsair & 2021-2022 Ford Escape

SEOCONTENT-START

David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 11, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020 through 2022 Model Year Escape and Corsair PHEV Vehicles Battery Pack Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S48 Dated: November 10, 2021 New! REASON FOR THIS SUPPLEMENT  Affected Vehicles: The vehicle population included in this recall has been expanded.  Owner Notification Mailing Schedule: The owner letters for the expanded population are expected to mail March 28, 2022.  OASIS Activation: OASIS will be activated on the expanded population on March 11, 2022.  Lincoln Pickup and Delivery: Section added  Additional Repair: Lincoln section added.  Claims Entry and Submission: Lincoln section added. New! AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape/Kuga 2021 Louisville August 5, 2021 through September 28, 2021 2022 January 10, 2022 2020 Valencia February 9, 2020 through July 9, 2020 2021 Valencia September 2, 2020 through July 30, 2021 2022 Valencia August 25, 2021 through November 26, 2021 Corsair 2022 Louisville January 10, 2022 Note: This Recall only affects 6 vehicles in the US and Canada. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the High Voltage (HV) battery can unexpectedly lose power. If the HV battery loses power, it will cause the vehicle to display a “Stop Safely Now” message on the instrument panel and the vehicle will coast to a stop. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the HV battery. This service must be performed on all affected vehicles at no charge to the vehicle owner.  Copyright 2022 Ford Motor Company New! OWNER NOTIFICATION MAILING SCHEDULE Owner letters for the initial population were mailed on December 1, 2021. Owner letters for the expanded population are expected to mail the week of March 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020-2022 Model Year Escape/Kuga and Corsair PHEV Vehicles HV Battery Replacement New! OASIS ACTIVATION OASIS was activated on November 10, 2021 for the initial population. OASIS will be activated on March 11, 2022 for the expanded population. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on November 10, 2021. Owner names and addresses were available on December 23, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020-2022 Model Year Escape/Kuga and Corsair PHEV Vehicles HV Battery Replacement New! LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates. New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. New! CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21S48 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Parts Handling Allowance: A parts handling allowance is being provided in lieu of part markup. To claim the allowance, enter $600 as HANDLG in the Misc. Expense area of the claim form.  Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020-2022 Model Year Escape/Kuga and Corsair PHEV Vehicles HV Battery Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace HV Battery MT21S48B Up to 3.5 Hour(s) PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity LX6Z-5A215-A Tailpipe Clamp 1 1 LX6Z-10B759-R HV Battery 1 1 VC-13-G Coolant As Required Note: It is acceptable to use the Yellow Coolant (VC-13-G) if the vehicle currently is filled with Orange Coolant (VC-3-B). The Yellow Coolant is compatible with the Orange Coolant and the system does not have to be flushed. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. HANDLING ALLOWANCE An allowance of $600 per repair is being provided in lieu of part mark-up. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Supplement #1 Safety Recall 21S48 Certain 2020-2022 Model Year Escape/Kuga and Corsair PHEV Vehicles HV Battery Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 21S48 – S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 CERTAIN 2020-2022 MODEL YEAR ESCAPE AND CORSAIR PHEV VEHICLES – HIGH VOLTAGE BATTERY REPLACEMENT SERVICE PROCEDURE 1. Replace the High Voltage Battery. Please follow the Workshop Manual (WSM) procedures in Section 414-03A. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

*************************************************************************************************************

March 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S48 / NHTSA Recall 21V869 2022 Corsair Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that the High Voltage (HV) battery can unexpectedly lose power. What is the risk? A sudden loss of drive power can increase the risk of a crash. This may result in the instrument panel displaying a “Stop Safely Now” message and the vehicle coasting to a stop. What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to replace the HV battery free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 21S48. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access lincoln.com/support for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit lincoln.com/support. *Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V869. Thank you for your attention to this important matter. The Lincoln Motor Company * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S48 / Campaña 21V869 de la NHTSA 2022 Corsair Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la batería de alto voltaje (HV) de su vehículo pierda energía de forma inesperada. ¿Qué riesgo existe? Una pérdida repentina de la potencia de impulsión puede aumentar el riesgo de sufrir un choque. Esto podría generar el despliegue del mensaje “Deténgase con cuidado ahora” en el panel de instrumentos y que el vehículo se mueva por inercia hasta detenerse. ¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar la batería HV sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 21S48. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Marzo de 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite lincoln.com/support. *El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V869 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company

*************************************************************************************************************

March 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S48 / NHTSA Recall 21V869 2022 Corsair Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that the High Voltage (HV) battery can unexpectedly lose power. What is the risk? A sudden loss of drive power can increase the risk of a crash. This may result in the instrument panel displaying a “Stop Safely Now” message and the vehicle coasting to a stop. What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to replace the HV battery free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 21S48. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access lincoln.com/support for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 The Lincoln Motor Company A Ford Motor Company Brand 09137 21S48 L/DTB121S486 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀇􀀅􀀈􀀂􀀈􀀆􀀅􀀈􀀋􀀭 771536064369 A/1/000001/1 􀀮􀀱􀀯􀀱􀀯􀀱􀀱􀀰􀀮􀀱􀀯􀀰􀀯􀀰􀀮􀀱􀀯􀀰􀀯􀀰􀀯􀀮􀀱􀀱􀀮􀀰􀀰􀀮􀀮􀀱􀀱􀀮􀀱􀀮􀀱􀀰􀀱􀀯􀀮􀀰􀀯􀀰􀀰􀀰􀀱􀀯􀀮􀀮􀀯􀀰􀀱􀀮􀀯􀀮􀀮􀀰􀀯􀀰􀀯􀀮􀀯􀀮􀀯􀀯􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit lincoln.com/support. *Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: lincoln.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V869. Thank you for your attention to this important matter. The Lincoln Motor Company © Copyright 2022 The Lincoln Motor Company A Ford Motor Company Brand 09137 21S48 L/DTB121S486 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S48 / Campaña 21V869 de la NHTSA 2022 Corsair Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la batería de alto voltaje (HV) de su vehículo pierda energía de forma inesperada. ¿Qué riesgo existe? Una pérdida repentina de la potencia de impulsión puede aumentar el riesgo de sufrir un choque. Esto podría generar el despliegue del mensaje “Deténgase con cuidado ahora” en el panel de instrumentos y que el vehículo se mueva por inercia hasta detenerse. ¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar la batería HV sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 21S48. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a lincoln.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 09137 21S48 L/DTB121S486 Marzo de 2022 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 􀀁 􀀁 􀀁 © Copyright 2022 The Lincoln Motor Company Una marca de Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀅􀀈􀀂􀀈􀀆􀀅􀀈􀀋􀀭 771536064369 A/3/000001/1 􀀮􀀱􀀯􀀱􀀯􀀱􀀱􀀰􀀮􀀱􀀯􀀰􀀯􀀰􀀮􀀱􀀯􀀰􀀯􀀰􀀯􀀮􀀱􀀱􀀮􀀰􀀰􀀮􀀮􀀱􀀱􀀮􀀱􀀮􀀱􀀰􀀱􀀯􀀮􀀰􀀯􀀰􀀰􀀰􀀱􀀯􀀮􀀮􀀯􀀰􀀱􀀮􀀯􀀮􀀮􀀰􀀯􀀰􀀯􀀮􀀯􀀮􀀯􀀯􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite lincoln.com/support. *El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: lincoln.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V869 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company 4 of 4 A/4/000001/1 09137 21S48 L/DTB121S486 © Copyright 2022 The Lincoln Motor Company Una marca de Ford Motor Company

*************************************************************************************************************

May, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Escape has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S48 – Hybrid Busbar Overheat Issue What is the issue? On your vehicle, it may be possible that the High Voltage (HV) battery can unexpectedly lose power. A sudden loss of drive power can increase the risk of a crash. This may result in the instrument panel displaying a Stop Safely Now message and the vehicle coasting to a stop. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Escape las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S48 – Problema de sobrecalentamiento de la barra conductora del híbrido ¿Cuál es el problema? Es posible que la batería de alto voltaje (HV) de su vehículo pierda energía de forma inesperada. Una pérdida repentina de la potencia de impulsión puede aumentar el riesgo de sufrir un choque. Esto podría generar el despliegue del mensaje “Pare ahora de forma segura” en el panel de instrumentos y que el vehículo se mueva por inercia hasta detenerse. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000179 / 357 / 179 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0141925 A / 000000000000179 / 179 ùù

*************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-149 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-149 Manufacturer Recall No. : 21S48 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 3 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 LINCOLN CORSAIR Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and production records to determine the population of affected parts. The Ford process is capable of tracing high voltage battery pack production to the vehicle in which the high voltage battery pack is installed. Affected vehicles are equipped with the 2.5L Hybrid powertrain and the suspect high voltage battery pack. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. 1 Corsair vehicle is affected Production Dates : JAN 10, 2022 – JAN 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-149 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2022 FORD ESCAPE Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and production records to determine the population of affected parts. The Ford process is capable of tracing high voltage battery pack production to the vehicle in which the high voltage battery pack is installed. Affected vehicles are equipped with the 2.5L Hybrid powertrain and the suspect high voltage battery pack. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. 2 Escape vehicles are affected Production Dates : AUG 05, 2021 – JAN 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : An overheated busbar terminal may create a high resistance connection, causing the battery pack high voltage bus voltage to fall below an operational threshold. The Hybrid Powertrain Control Module senses High Voltage bus voltage, and upon detecting a fault, triggers a diagnostic trouble code, and subsequently commands the powertrain to stop. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the high voltage battery pack becomes inoperative, the driver will experience an instantaneous loss of motive power. Instantaneous loss of motive power may increase the risk of a crash. The vehicle’s low voltage (12V) electrical system remains operational, allowing customer use of power steering and power brakes. Description of the Cause : The High Voltage busbar pad was not seated properly, causing the pad to be mounted out of position prior to busbar welding, reducing the contact area between the cell terminal and the busbar. The reduced contact area causes higher resistance leading to an overheat condition Identification of Any Warning that can Occur : A “Stop Safely Now” message is displayed on the instrument panel. Involved Components : Part 573 Safety Recall Report 22V-149 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : High Voltage Battery Component Description : High Voltage Battery Component Part Number : LX68-10B759-R Supplier Identification : Component Manufacturer Name : Samsung SDI Co., Ltd. Address : 467, Beonyeong-ro Seobuk-gu Cheonan-si Foreign States 31086 Country : Korea, Democratic People’s Republic of Chronology : On October 12, 2021, an issue pertaining to an overheated High Voltage Battery busbar that was brought to a dealership in Germany and subsequently inspected was brought to Ford’s Critical Concern Review Group for review. Through a search of warranty reports, Ford identified an additional vehicle in Europe that reported loss of function due to the overheated High Voltage Battery busbar. Ford has not identified any VOQs related to this issue. The High Voltage Battery busbar is supplied to Samsung by the sub-supplier Nex+. On November 3, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. March 11, 2022: Ford revised the number of vehicles potentially affected according to the latest supplier inspection data. Part 573 Safety Recall Report 22V-149 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the High Voltage Battery replaced. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy High Voltage Battery LX68-10B759-R will have a busbar that has been properly seated and welded. Identify How/When Recall Condition was Corrected in Production : On 08/25/2021, Samsung modified welding width and area limits in order to detect non-conforming High Voltage Batteries. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to begin on March 11, 2022. Mailing of owner notification letters is expected to begin March 28, 2022, and is expected to be completed by April 4, 2022. Planned Dealer Notification Date : MAR 11, 2022 – MAR 11, 2022 Planned Owner Notification Date : MAR 28, 2022 – APR 04, 2022 * NR – Not Reported

SEOCONTENT-END