March 11, 2022 NHTSA CAMPAIGN NUMBER: 22V145000
Improperly Installed Steering Shaft Bolt
Separation of the intermediate steering shaft from the steering gear box can result in the loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 22V145
Manufacturer Ford
Motor Company
Components STEERING
Potential Number of Units Affected 72
Summary
Ford Motor Company (Ford) is recalling certain 2020-2022 F-59 vehicles. The bolt that secures the intermediate steering shaft to the steering gear box may be improperly tightened, which could result in separation of the intermediate steering shaft from the steering gear box.
Remedy
Dealers will inspect the intermediate shaft bolt, replacing it if necessary, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S13.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 14, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 22S13
Certain 2020-2022 Model Year F59 Commercial Stripped Chassis
Steering Column Intermediate Shaft to Steering Gear Box
Upper U-joint Bolt Inspection and Torque
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F59 Chassis | 2020-2022 | Detroit Chassis | February 27, 2020 through February 10, 2022 |
REASON FOR THIS SAFETY RECALL
The bolt that secures the intermediate steering shaft to the steering gear box may be improperly installed on some of the vehicles. An improperly installed bolt can result in separation of the intermediate steering shaft from the steering gear box.
Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and verify the intermediate steering shaft bolt is present and if not, a new bolt will be installed, then torque both of the intermediate steering shaft U-Joint bolts. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with repairs related to the intermediate steering shaft to steering gear box upper U-joint bolt.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| W712961-S439 | Upper Steering U-joint Bolt
(2 Per Package, 1 Required) | 1 |
CERTAIN 2020-2022 MODEL YEAR F-59 COMMERCIAL STRIPPED CHASSIS VEHICLES — STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX – UPPER U-JOINT BOLT INSPECTION AND TORQUE
SERVICE PROCEDURE
1. Position steering wheel to gain access to both steering column intermediate shaft to steering gear box U-joint bolts. See Figure 1.
2. Is the upper steering column intermediate shaft to steering gear box U-joint bolt installed on the vehicle? See Figure 1.
- Yes: Torque the upper steering column intermediate shaft to steering gear box U-joint bolt to 18 lb.ft (25 Nm).Then, proceed to Step 3.
- No: Install a new upper steering column intermediate shaft to steering gear box U-joint bolt (part number W712961-S439) and torque to 18 lb.ft (25 Nm). Then, proceed to Step 3.
3. Verify that the lower steering column intermediate shaft to steering gear box U-joint bolt is torqued to 35 lb.ft (48 Nm). See Figure 2.
22S13 – CERTAIN 2020-22 FORD F-59 VEHICLES – STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX U-JOINT BOLT MISSING
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
On January 26, 2022, Detroit Chassis Plant (DCP) received a report from a secondary stage manufacturer of a 2021 MY stripped chassis that lost steering control due to separation of the intermediate steering shaft from the steering gear box. The unit had 19 miles on the odometer. The unit had been built at DCP on November 18, 2021. Investigation and Ford’s Central Labs’ analysis found evidence that a bolt securing the intermediate steering shaft to the steering box had not been properly installed.
Preliminary investigation found that an operator may have over-ridden an error-proofing “notOK” (NOK) signal during bolt installation on the complaint vehicle. DCP brought this issue into Ford’s Critical Concern Review Group (CCRG) for review on February 03, 2022. DCP had conducted an inspection of 118 units within DCP control on January 28th and did not identify any improperly secured bolts securing the intermediate shaft to the steering box. Likewise, an inspection of 845 units at the final stage manufacturer’s facility was conducted from February 14-16, 2022, and no instances of improperly installed bolts were found. This information and related statistical analyses were under review by Ford’s CCRG.
On February 17th, DCP received a report that a second upfit vehicle built on a stripped chassis experienced a separation of the intermediate steering shaft from the steering gear box. This vehicle was from the same final stage manufacturer and was unable to be inspected previously. The vehicle had 6 miles on the odometer. An initial inspection of the vehicle found evidence similar to the first complaint vehicle. This unit had been produced on December 20, 2021. A review of DCP records found that a error-proofing NOK signal had also been overridden during bolt installation on this unit. Corrective actions were implemented at DCP to ensure the bolt was properly installed and torqued during planned production downtime the week of February 14, 2022.
A review of DCP records was undertaken for F-59 units produced from February 27, 2020 to February 14, 2022 to identify units where the error proofing NOK signal was overridden. During this review, 72 units were found with where the station’s error-proofing NOK signal was overridden.
On March 04, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
###
March 11, 2022
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-59 | 2020-2022 |
10 Associated Documents
Recall 573 Report
RCLRPT-22V145-8035.PDF 213.835KB
Recall Acknowledgement
RCAK-22V145-6899.pdf 645.174KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque
RCMN-22V145-6975.pdf 2242.455KB
Defect Notice 573 Report
RCLRPT-22V145-5508.PDF 213.835KB
Miscellaneous Document
RMISC-22V145-8908.pdf 72.702KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V145-1065.pdf 53.206KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V145-1556.PDF 211.133KB
ISSUED Renotification Notice
RCRN-22V145-6495.pdf 549.352KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V145-2676.PDF 211.23KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V145-0389.PDF 211.315KB
Latest Recalls Documents
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- 【8-in-1 Torque Wrench Set】 Includes 1/4, 3/8, 1/2 inch drive torque wrenches that meet your different needs. 5Pcs Adapter: 1/4"Extension bar(4''), 3/8"Extension bar(6''), 1/2"Extension bar(5''), 3/8" Universal Joint, 1/2" to 3/8" Adapter with a sturdy plastic case for storage and portability
- 【Dual range scale & High Precision】 1/4 inch 10-230in.lb/1.1-26.0Nm with 1 in.lb micro-adjustment, 3/8 inch 5-50ft.lb/6.8-67.8Nm with 0.25 ft.lb micro-adjustment, 1/2 inch 10-180ft.lb/13.6-244.1Nm with 1 ft. lb micro-adjustment. Each wrench undergoes strict and specialized instrument testing before leaving the factory to ensure accuracy within ±3% and is provided with a formal calibration certificate
- 【Safe & Reliable】 This torque wrench set has been upgraded to have a louder "Click" sound, ensuring a clear and stronger click sound when the torque value exceeds 5 Nm, subtler click at lower than 5 Nm. The distinct click sound indicates that the preset torque has been reached, signaling you to stop applying force
- 【Releasable & Dual Direction】These torque wrenches has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. With 72-tooth reversible ratchet head, it can be used in both clockwise and counterclockwise directions
- 【High Quality and Durable】 The torque wrench ratchet head is made from hardened treated Cr-Mo Steel for longevity. Handle crafted from high-grade aerospace aluminum for durability, and corrosion resistance. All adapters are treated with phosphating, with stronger wear resistance and a longer lifespan
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
Last update on 2026-07-01 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2020 Commercial Chassis has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S13 – Loss of Steering Control What is the issue? It may be possible that the bolt that secures the intermediate steering shaft to the steering gear box is improperly installed on your vehicle. An improperly installed bolt can result in separation of the intermediate steering shaft from the steering gear box. Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2020 Commercial Chassis las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S13 – Pérdida de control de la dirección ¿Cuál es el problema? Es posible que el tornillo que fija la flecha intermedia de la dirección a la caja de engranaje de la dirección esté incorrectamente instalado en su vehículo. Un tornillo incorrectamente instalado podría ocasionar la separación de la flecha intermedia de la dirección de la caja de engranaje de la dirección. La separación de la flecha intermedia de la dirección de la caja de engranaje de la dirección puede provocar la pérdida de control de la dirección, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000058 / 115 / 58 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0073868 A / 000000000000058 / 58 ù ù
**************************************************************************************************************
April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S13 / NHTSA Recall 22V145 2021 Commercial Chassis Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? It may be possible that the bolt that secures the intermediate steering shaft to the steering gear box is improperly installed on your vehicle. An improperly installed bolt can result in separation of the intermediate steering shaft from the steering gear box. What is the risk? Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and verify the intermediate steering shaft bolt is present and if not, a new bolt will be installed. Your dealer will then torque both of the intermediate steering shaft U-joint bolts free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S13. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 09441 22S13/DTB122S131 1 of 4 A/1/000001/1 771537639359 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the intermediate steering shaft to steering gear box upper U-joint bolt. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V145. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 09441 22S13/DTB122S131 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S13 / Campaña 22V145 de la NHTSA 2021 Commercial Chassis Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el tornillo que fija la flecha intermedia de la dirección a la caja de engranaje de la dirección esté incorrectamente instalado en su vehículo. Un tornillo incorrectamente instalado podría ocasionar la separación de la flecha intermedia de la dirección de la caja de engranaje de la dirección. ¿Qué riesgo existe? La separación de la flecha intermedia de la dirección de la caja de engranaje de la dirección puede provocar la pérdida de control de la dirección, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y a verificar que el tornillo de la flecha intermedia de la dirección esté presente y, de no ser así, instalará un tornillo nuevo. Su distribuidor luego apretará ambos tornillos de la junta universal de la flecha intermedia de la dirección sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, su vehículo requerirá una inspección para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S13. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 09441 22S13/DTB122S131 Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771537639359 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán por servicios relacionados con el tornillo que une la flecha intermedia de la dirección con la junta universal superior de la caja de engranaje de la dirección. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V145 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 09441 22S13/DTB122S131 © Copyright 2022 Ford, División de Servicio al Cliente
**************************************************************************************************************
Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 14, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F59 Chassis 2020-2022 Detroit Chassis February 27, 2020 through February 10, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL The bolt that secures the intermediate steering shaft to the steering gear box may be improperly installed on some of the vehicles. An improperly installed bolt can result in separation of the intermediate steering shaft from the steering gear box. Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and verify the intermediate steering shaft bolt is present and if not, a new bolt will be installed, then torque both of the intermediate steering shaft U-Joint bolts. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of March 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Affected Vehicles VIN List Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F-59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque OASIS ACTIVATION OASIS will be activated on March 14, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 14, 2022. Owner names and addresses will be available by April 11, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F-59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with repairs related to the intermediate steering shaft to steering gear box upper U-joint bolt. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F-59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S13 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Refunds: Submit refunds on a separate repair line. – Program Code: 22S13 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S13 Certain 2020-2022 Model Year F-59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque LABOR ALLOWANCES Description Labor Operation Labor Time Inspect the steering intermediate shaft to steering gear box upper U-joint bolt, install new bolt if missing, and torque both upper and lower U-joint bolts 22S13B 0.3 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity W712961-S439 Upper Steering U-joint Bolt (2 Per Package, 1 Required) 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Copyright 2022 Ford Motor Company REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S13 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 CERTAIN 2020-2022 MODEL YEAR F-59 COMMERCIAL STRIPPED CHASSIS VEHICLES — STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX – UPPER U-JOINT BOLT INSPECTION AND TORQUE SERVICE PROCEDURE 1. Position steering wheel to gain access to both steering column intermediate shaft to steering gear box U-joint bolts. See Figure 1. 2. Is the upper steering column intermediate shaft to steering gear box U-joint bolt installed on the vehicle? See Figure 1. • Yes: Torque the upper steering column intermediate shaft to steering gear box U-joint bolt to 18 lb.ft (25 Nm).Then, proceed to Step 3. • No: Install a new upper steering column intermediate shaft to steering gear box U-joint bolt (part number W712961-S439) and torque to 18 lb.ft (25 Nm). Then, proceed to Step 3. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22067A UPPER STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX U-JOINT BOLT FIGURE 1 ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S13 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 3. Verify that the lower steering column intermediate shaft to steering gear box U-joint bolt is torqued to 35 lb.ft (48 Nm). See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22067B LOWER STEERING COLUMN INTERMEDIATE SHAFT TO STEERING GEAR BOX U-JOINT BOLT FIGURE 2 Copyright 2022 Ford Motor Company ATTACHMENT IV Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque AFFECTED VEHICLES The following table contains a list of VINs for vehicles that were delivered to dealers in the US and Canada. 1F64F5KN1M0A20594 1F64F5KN1M0A20613 1F64F5KN3N0A01689 1F64F5KN4N0A01717 1F64F5KN5M0A20596 1F65F5KN0M0A17772 1F65F5KN0M0A17786 1F65F5KN0M0A19893 1F65F5KN0N0A01475 1F65F5KN0N0A01766 1F65F5KN1M0A14251 1F65F5KN1M0A14928 1F65F5KN1M0A17957 1F65F5KN2M0A17787 1F65F5KN2M0A17935 1F65F5KN3M0A14249 1F65F5KN3M0A14252 1F65F5KN3M0A17863 1F65F5KN4M0A18018 1F65F5KN4M0A19010 1F65F5KN5M0A14253 1F65F5KN5M0A14933 1F65F5KN5M0A14947 1F65F5KN5M0A17931 1F65F5KN5M0A19923 1F65F5KN6M0A17579 1F65F5KN6M0A18053 1F65F5KN7M0A14934 1F65F5KN7M0A19258 1F65F5KN8M0A12447 1F65F5KN8M0A14490 Copyright 2022 Ford Motor Company ATTACHMENT IV Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque 1F65F5KN8M0A18913 1F65F5KN8M0A19138 1F65F5KN8M0A19205 1F65F5KN8N0A01451 1F65F5KN9M0A14482 1F65F5KNXM0A14488 1F65F5KNXM0A14491 1F65F5KNXM0A16791 1F65F5KNXM0A17942 1F65F5KNXM0A19352 1F66F5KN0M0A17596 1F66F5KN1M0A14156 1F66F5KN1M0A17364 1F66F5KN3M0A10349 1F66F5KN3M0A17365 1F66F5KN4M0A17472 1F66F5KN4M0A17519 1F66F5KN4M0A17598 1F66F5KN5N0A02982 1F66F5KN7M0A17403 1F66F5KN7M0A17420 1F66F5KN7M0A17983 1F66F5KN9M0A17533 1F66F5KN9M0A17595 1F66F5KNXN0A02847 1F64F5KN4M0A02526 1F65F5KN3M0A12453 1F65F5KN3M0A12677 1F65F5KN4M0A12090 1F65F5KN5L0A01419 1F65F5KN5M0A02605 1F65F5KN7L0A10462 1F65F5KN7M0A08020 Copyright 2022 Ford Motor Company ATTACHMENT IV Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S13 Certain 2020-2022 Model Year F59 Commercial Stripped Chassis Steering Column Intermediate Shaft to Steering Gear Box Upper U-joint Bolt Inspection and Torque 1F65F5KN7M0A12648 1F65F5KN9M0A12523 1F65F5KNXL0A16899 1F66F5KN7M0A05414 1F66F5KN8L0A15013 1F66F5KN8M0A10444 1F66F5KNXL0A10346 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S13 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S13, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 11, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: Claimant name and address Vehicle make, model, and model year Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) Identification of the recall number (either the Ford recall number or the NHTSA recall number) Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-145 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-145 Manufacturer Recall No. : 22S13 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 72 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2020-2022 Ford F-59 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed the assembly plant process records to determine the population of potentially affected vehicles. Ford vehicles are not produced in VIN order and we typically cannot provide VIN specific information. However, in this instance Ford is able to provide the specific VIN list – see attachment VINs. Production Dates : FEB 27, 2020 – FEB 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Some of these vehicles may have an improperly installed bolt that secures the intermediate steering shaft to the steering gear box. An improperly installed bolt can result in separation of the intermediate shaft from the steering gear box. Ford is not aware of any reports of accident or injury related to this condition. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Separation of the intermediate steering shaft from steering gear box can result in the loss of steering control, increasing the risk of a crash. Description of the Cause : Inadequate error proofing process control at the steering shaft assembly station to detect whether all five bolts are installed correctly. Part 573 Safety Recall Report 22V-145 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The driver may hear a noise if the steering intermediate shaft bolt becomes loose. Involved Components : Component Name 1 : U-joint Bolt Component Description : U-joint Bolt connects the steering column intermediate shaft to steering gear. Component Part Number : W712961-S439 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the bolt inspected. Dealers will inspect and verify steering intermediate shaft bolt is properly installed. If it is not, a new bolt will be installed and torqued per workshop manual direction. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is April 11, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. Part 573 Safety Recall Report 22V-145 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The U-joint bolt securing the steering intermediate shaft to the steering gear will be properly installed and torqued. Identify How/When Recall Condition was Corrected in Production : Corrective actions (change in error-proofing process control) were implemented at DCP to ensure the bolt was properly installed and torqued during planned production downtime the week of February 14, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 14, 2022. Mailing of owner notification letters is expected to begin March 28, 2022 and is expected to be completed by April 01, 2022. Planned Dealer Notification Date : MAR 14, 2022 – MAR 14, 2022 Planned Owner Notification Date : MAR 28, 2022 – APR 01, 2022 * NR – Not Reported
SEOCONTENT-END
This product presentation was made with AAWP plugin.