Safety Recall 22S12 – Wiper Motor Replacement – 2021 Ford F-150

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April 2022 􀀁􀀁 􀀁 8404J 22S12 NP/DTB122S121 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2022 Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀆􀀇􀀉􀀄􀀋􀀈􀀉􀀃􀀭 771545729671 A/1/000001/1 􀀮􀀯􀀮􀀮􀀰􀀱􀀮􀀮􀀮􀀮􀀮􀀰􀀯􀀮􀀰􀀮􀀮􀀱􀀮􀀰􀀰􀀯􀀰􀀱􀀮􀀮􀀱􀀯􀀱􀀰􀀰􀀯􀀮􀀯􀀮􀀮􀀮􀀱􀀯􀀱􀀮􀀱􀀮􀀯􀀯􀀯􀀰􀀯􀀱􀀯􀀰􀀰􀀮􀀱􀀱􀀰􀀰􀀯􀀱􀀯􀀰􀀯􀀯􀀰􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S12 / NHTSA Recall 22V142 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle the windshield wiper motor may become inoperative, or cause the wipers to operate erratically and or stop working. What is the risk? An inoperative wiper motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for replacement of the front windshield wiper motor, free of charge – (Parts and labor). Parts are anticipated to be available late-second quarter 2022. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. 8404J 22S12 NP/DTB122S121 What should you do? (continued) If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V142. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 2 of 4 A/2/000001/1 􀀁 􀀁 􀀁 3 of 4 A/3/000001/1 8404J 22S12 NP/DTB122S121 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S12 / Campaña 22V142 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El motor del limpiaparabrisa de su vehículo podría dejar de funcionar o provocar un funcionamiento errático de los limpiadores y que dejen de funcionar. ¿Qué riesgo existe? Si el motor del limpiador no funciona, se puede provocar una posible reducción de la visibilidad o la pérdida de la visibilidad en determinadas condiciones, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas piezas se encuentren disponibles, Ford Motor Company le notificará mediante correo para que programe una cita de servicio con su distribuidor y así realizar el reemplazo del motor del limpiaparabrisa delantero, sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del segundo trimestre de 2022. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀇􀀆􀀇􀀉􀀄􀀋􀀈􀀉􀀃􀀭 771545729671 A/3/000001/1 􀀮􀀯􀀮􀀮􀀰􀀱􀀮􀀮􀀮􀀮􀀮􀀰􀀯􀀮􀀰􀀮􀀮􀀱􀀮􀀰􀀰􀀯􀀰􀀱􀀮􀀮􀀱􀀯􀀱􀀰􀀰􀀯􀀮􀀯􀀮􀀮􀀮􀀱􀀯􀀱􀀮􀀱􀀮􀀯􀀯􀀯􀀰􀀯􀀱􀀯􀀰􀀰􀀮􀀱􀀱􀀰􀀰􀀯􀀱􀀯􀀰􀀯􀀯􀀰􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 8404J 22S12 NP/DTB122S121 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V142 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente

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January 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S12 / NHTSA Recall 22V142 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the windshield wiper motor may become inoperative, or cause the wipers to operate erratically and or stop working. What is the risk? An inoperative wiper motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. What will Ford and your dealer do? We’ve worked closely with our suppliers to get parts for this repair produced. Despite our continued and dedicated efforts, supply-chain pressures are pushing delivery into early 2023. As soon as parts are available, we will send a letter asking you to contact your dealer to have the front windshield wiper motor replaced — free of charge. Please accept our apologies for the delay. What should you do? As soon as you receive the letter saying your parts are available, please contact your dealer to have your repair made. You can find a local dealer at ford.com/support, if you don’t have one. We haven’t issued instructions to stop driving your vehicle under this safety recall. However, if you have a problem with your front wiper, please contact your dealer. Your vehicle will be repaired without charge and serviced within a reasonable time. If you have any difficulty, please reach out to your local dealer’s Service Manager. You may also write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V142. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 04501 22S12 S2/DTB122S121 􀀁􀀁 􀀁 1 of 2 A/1/000001/1 􀀭􀀉􀀉􀀃􀀉􀀉􀀇􀀄􀀃􀀃􀀆􀀅􀀄􀀭 771775211432 A/1/000001/1 􀀱􀀰􀀱􀀰􀀮􀀮􀀰􀀮􀀱􀀮􀀮􀀰􀀮􀀮􀀮􀀱􀀰􀀯􀀰􀀱􀀯􀀯􀀱􀀯􀀮􀀰􀀰􀀱􀀯􀀱􀀰􀀮􀀯􀀱􀀯􀀰􀀮􀀰􀀮􀀯􀀰􀀱􀀯􀀮􀀰􀀰􀀰􀀰􀀱􀀯􀀱􀀱􀀰􀀱􀀰􀀯􀀱􀀮􀀮􀀯􀀯􀀱􀀰􀀮􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 04501 22S12 S2/DTB122S121 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso Aviso de campaña 22S12 / Campaña 22V142 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El motor del limpiaparabrisa de su vehículo podría dejar de funcionar o provocar un funcionamiento errático de los limpiadores y dejar de funcionar. ¿Qué riesgo existe? Si el motor del limpiador no funciona, se puede provocar una posible reducción de la visibilidad o la pérdida de la visibilidad en determinadas condiciones, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Hemos colaborado estrechamente con nuestros proveedores para fabricar las piezas para esta reparación. Pese a nuestros continuos y dedicados esfuerzos, la cadena de suministro presiona la entrega para comienzos de 2023. Tan pronto las piezas se encuentren disponibles, enviaremos una carta donde le solicitaremos que se ponga en contacto con su distribuidor a fin de reemplazar el motor del limpiaparabrisa, sin costo alguno para usted. Le pedimos que acepte nuestras disculpas por el retraso. ¿Qué debe hacer? Tan pronto reciba la carta que indica que las piezas se encuentran disponibles, póngase en contacto con su distribuidor para llevar a cabo la reparación. Puede encontrar un distribuidor local en ford.com/support, si no tiene uno. Para esta campaña de seguridad, no hemos emitido instrucciones de dejar de manejar el vehículo. Sin embargo, si tiene algún problema con el limpiador delantero, póngase en contacto con su distribuidor. Su vehículo será reparado sin costo alguno y recibirá el servicio dentro de un tiempo razonable. Si tiene alguna dificultad, comuníquese con el Gerente de Servicio de su distribuidor local. También puede escribir a Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien llamar sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Referencia: Campaña de seguridad 22V142 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Enero de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀉􀀉􀀇􀀄􀀃􀀃􀀆􀀅􀀄􀀭 771775211432 A/2/000001/1 􀀱􀀰􀀱􀀰􀀮􀀮􀀰􀀮􀀱􀀮􀀮􀀰􀀮􀀮􀀮􀀱􀀰􀀯􀀰􀀱􀀯􀀯􀀱􀀯􀀮􀀰􀀰􀀱􀀯􀀱􀀰􀀮􀀯􀀱􀀯􀀰􀀮􀀰􀀮􀀯􀀰􀀱􀀯􀀮􀀰􀀰􀀰􀀰􀀱􀀯􀀱􀀱􀀰􀀱􀀰􀀯􀀱􀀮􀀮􀀯􀀯􀀱􀀰􀀮􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789

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November 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S12 / NHTSA Recall 22V142 2021 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the windshield wiper motor may become inoperative, or cause the wipers to operate erratically and or stop working. What is the risk? An inoperative wiper motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. What will Ford and your dealer do? We’ve worked closely with our suppliers to get parts for this repair produced. Despite our continued and dedicated efforts, supply-chain pressures are pushing delivery into early 2023. As soon as parts are available, we will send a letter asking you to contact your dealer to have the front windshield wiper motor replaced — free of charge. Please accept our apologies for the delay. What should you do? As soon as you receive the letter saying your parts are available, please contact your dealer to have your repair made. You can find a local dealer at ford.com/support, if you don’t have one. We haven’t issued instructions to stop driving your vehicle under this safety recall. However, if you have a problem with your front wiper, please contact your dealer. Your vehicle will be repaired without charge and serviced within a reasonable time. If you have any difficulty, please reach out to your local dealer’s Service Manager. You may also write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V142. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 04501 22S12 S2/DTB122S121 􀀁􀀁 􀀁 1 of 2 A/1/000001/1 􀀭􀀉􀀉􀀃􀀉􀀅􀀄􀀅􀀇􀀄􀀄􀀉􀀋􀀭 771732352279 A/1/000001/1 􀀯􀀰􀀮􀀰􀀯􀀮􀀮􀀮􀀰􀀱􀀮􀀯􀀰􀀰􀀰􀀱􀀱􀀮􀀰􀀰􀀯􀀯􀀮􀀱􀀮􀀰􀀰􀀱􀀮􀀯􀀮􀀮􀀮􀀱􀀰􀀱􀀮􀀱􀀰􀀮􀀰􀀰􀀯􀀰􀀰􀀰􀀱􀀮􀀰􀀯􀀱􀀯􀀱􀀯􀀱􀀯􀀰􀀮􀀰􀀰􀀮􀀱􀀮􀀮􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 04501 22S12 S2/DTB122S121 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso Aviso de campaña 22S12 / Campaña 22V142 de la NHTSA 2021 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El motor del limpiaparabrisa de su vehículo podría dejar de funcionar o provocar un funcionamiento errático de los limpiadores y dejar de funcionar. ¿Qué riesgo existe? Si el motor del limpiador no funciona, se puede provocar una posible reducción de la visibilidad o la pérdida de la visibilidad en determinadas condiciones, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Hemos colaborado estrechamente con nuestros proveedores para fabricar las piezas para esta reparación. Pese a nuestros continuos y dedicados esfuerzos, la cadena de suministro presiona la entrega para comienzos de 2023. Tan pronto las piezas se encuentren disponibles, enviaremos una carta donde le solicitaremos que se ponga en contacto con su distribuidor a fin de reemplazar el motor del limpiaparabrisa, sin costo alguno para usted. Le pedimos que acepte nuestras disculpas por el retraso. ¿Qué debe hacer? Tan pronto reciba la carta que indica que las piezas se encuentran disponibles, póngase en contacto con su distribuidor para llevar a cabo la reparación. Puede encontrar un distribuidor local en ford.com/support, si no tiene uno. Para esta campaña de seguridad, no hemos emitido instrucciones de dejar de manejar el vehículo. Sin embargo, si tiene algún problema con el limpiador delantero, póngase en contacto con su distribuidor. Su vehículo será reparado sin costo alguno y recibirá el servicio dentro de un tiempo razonable. Si tiene alguna dificultad, comuníquese con el Gerente de Servicio de su distribuidor local. También puede escribir a Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien llamar sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Referencia: Campaña de seguridad 22V142 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Noviembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀉􀀅􀀄􀀅􀀇􀀄􀀄􀀉􀀋􀀭 771732352279 A/2/000001/1 􀀯􀀰􀀮􀀰􀀯􀀮􀀮􀀮􀀰􀀱􀀮􀀯􀀰􀀰􀀰􀀱􀀱􀀮􀀰􀀰􀀯􀀯􀀮􀀱􀀮􀀰􀀰􀀱􀀮􀀯􀀮􀀮􀀮􀀱􀀰􀀱􀀮􀀱􀀰􀀮􀀰􀀰􀀯􀀰􀀰􀀰􀀱􀀮􀀰􀀯􀀱􀀯􀀱􀀯􀀱􀀯􀀰􀀮􀀰􀀰􀀮􀀱􀀮􀀮􀀯 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 12, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S12 Supplement- # 2 Certain 2021 Model Year F-150 Vehicles Windshield Wiper Motor Replacement REF: Safety Recall 22S12 Supplement- #1 June 17, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2021 DTP January 8, 2020 through March 22, 2021 F-150 2021 KCAP February 12, 2020 through March 22, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. New! REASON FOR THIS SUPPLEMENT • Service Action: All motors with part number ML34-17504-xx must be replaced. • Owner Mailing: Update for parts available letters. • Part Requirements: Updated Wiper Motor part number. • Interim Labor Operations removed. • Technical Instructions: Wiper motor inspection updated to include warning message. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the front windshield wipers motor may stop moving or not function. Windshield wipers that do not function correctly can reduce the driver’s visibility and increase the risk of a crash. New! SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers are to replace the front wiper motor. This service must be performed on all affected vehicles at no charge to the vehicle owner. *NOTE: All motors with part number ML34-17504-xx must be replaced. Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles with an inoperable wiper motor and open RO or unsold vehicles that have a signed buyer’s contract or purchase order. NOTE: Dealers with unsold vehicles will receive seed stock of OE wiper motors. Repair your unsold inventory of vehicles upon receipt of parts. Ó Copyright 2023 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE Parts available owner letters are expected to be mailed in the second quarter of 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Status Information Attachment III: Technical Information Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S12 Supplement # 2 Certain 2021 Model Year F-150 Vehicles Front Wiper Motor Replacement OASIS ACTIVATION OASIS was activated on March 13, 2022. FSA VIN LISTS ACTIVATION The FSA VIN list was made available through https://web.fsavinlists.dealerconnection.com on March 13, 2022. Owner names and addresses were made available in the Quarter 3 of 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to drive their vehicles. • When parts become available contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Refunds will only be provided for the cost associated with the front wiper motor replacement. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S12 Supplement # 2 Certain 2021 Model Year F-150 Vehicles Front Wiper Motor Replacement RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. Ford vehicles – 3 years or 36,000 miles. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S12 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S12 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S12 Supplement # 2 Certain 2021 Model Year F-150 Vehicles Front Wiper Motor Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Remove and Replace Front Wiper Motor 22S12B 0.7 Hours Wiper Motor does not have part number ML34-17504-xx. Includes time to remove LH Wiper arm and LH cowl panel grill, using a mirror – inspect build date. 22S12E 0.4 Hours NEW! PARTS REQUIREMENTS / ORDERING INFORMATION Seed Stock for: To ensure an equitable distribution of service parts, all wiper motor part numbers listed below will be seed stocked. 1. Effective immediately, wiper motors will be provided through the seed stock program. 2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to them. 3. The SSSC will only accept orders if: a. The dealer is out of seed stock and: i. The vehicle is currently at the dealership with an inoperable wiper motor. ii. The dealer has an open RO on the VIN with an inoperable wiper motor. SSSC Web Contact Site: To place an order for the wiper motor, for customer-owned vehicles currently in the dealership with an inoperable wiper motor and open RO, or an unsold vehicle that has a signed buyer’s contract or purchase order. Part Number Description Order Quantity Claim Quantity ML3Z-17508-E Front Wiper Motor 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Note: Prior Part numbers should no longer be used: ML3Z-17508-B, ML3Z-17508-ARM DEALER PRICE For the latest prices, refer to DOES II. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S12 Supplement # 2 Certain 2021 Model Year F-150 Vehicles Front Wiper Motor Replacement PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000 REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S12-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2023 CERTAIN 2021 MODEL YEAR F-150 VEHICLES – WIPER MOTOR REPLACEMENT SERVICE PROCEDURE WARNING: Do NOT perform any of the following Field Service Actions steps UNLESS the correct windshield wiper motor part number is available for replacement. 1. Remove the windshield wiper pivot arm. Left hand side only. See Figure 1. 2212A PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1 2 FIGURE 1 2. Remove the cowl panel grille. Left hand side only. See Figure 2. 2212B x3 1 x4 2 FIGURE 2 ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S12-S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2023 2212C PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 3 3. Using a mirror, look underneath the wiper motor to locate the part number. Record part number. See Figure 3. 4. Looking at the recorded part number, is the part number ML34-17504-xx? No – Reassemble vehicle. Recall is complete. Yes – Install new wiper motor. Please follow Workshop Manual (WSM) procedures in Section 501-16. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S12 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S12, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 30, 2021. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-142 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUL 14, 2022 NHTSA Recall No. : 22V-142 Manufacturer Recall No. : 22S12 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 157,306 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 08, 2020 – MAR 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Windshield wiper motor may become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An inoperative wiper motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. Description of the Cause : The primary causal factors that led to inoperative or poorly performing wipers were poor quality motor brush plate spot welding, insufficient motor magnet adhesive being applied, and insufficient motor nut assembly torque. Part 573 Safety Recall Report 22V-142 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Wiper operation can become erratic. Involved Components : Component Name 1 : Front Wiper Motor Component Description : Electric motor used to drive the front wipers Component Part Number : ML34-17504-A Supplier Identification : Component Manufacturer Name : TRICO COMPONENTES SA DE CV Address : AVE MICHIGAN 200 PARQUE FINSA,H MATAMORO H. MATAMOROS Foreign States 87316 Country : Mexico Chronology : See attached. 22S12_chronology.pdf Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the wiper motor replaced. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs The wiper motor will be removed and a new wiper motor with a manufacturing date of 5-Mar-2021 or later will be installed using the Part 573 Safety Recall Report 22V-142 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : standard service procedure. Identify How/When Recall Condition was Corrected in Production : Permanent corrective actions were implemented at the motor supplier manufacturing facility and the certified stock was used at the Ford production facilities starting on 22-Mar-2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 03/14/2022. Mailing of owner notification letters is expected to begin 04/18/2022 and is expected to be completed by 04/22/2022. Planned Dealer Notification Date : MAR 14, 2022 – MAR 14, 2022 Planned Owner Notification Date : APR 18, 2022 – APR 22, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-142 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-142 Manufacturer Recall No. : 22S12 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 157,306 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2021-2021 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 08, 2020 – MAR 22, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Windshield wiper motor may become inoperative. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An inoperative wiper motor has the potential for reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. Description of the Cause : The primary causal factors that led to inoperative or poorly performing wipers were poor quality motor brush plate spot welding, insufficient motor magnet adhesive being applied, and insufficient motor nut assembly torque. Part 573 Safety Recall Report 22V-142 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Wiper operation can become erratic. Involved Components : Component Name 1 : Front Wiper Motor Component Description : Electric motor used to drive the front wipers Component Part Number : ML34-17504-A Supplier Identification : Component Manufacturer Name : TRICO COMPONENTES SA DE CV Address : AVE MICHIGAN 200 PARQUE FINSA,H MATAMORO H. MATAMOROS Foreign States 87316 Country : Mexico Chronology : See attached. 22S12_chronology.pdf Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the wiper motor replaced. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs The wiper motor will be removed and a new wiper motor with a manufacturing date of 5-Mar-2021 or later will be installed using the Part 573 Safety Recall Report 22V-142 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : standard service procedure. Identify How/When Recall Condition was Corrected in Production : Permanent corrective actions were implemented at the motor supplier manufacturing facility and the certified stock was used at the Ford production facilities starting on 22-Mar-2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on 03/14/2022. Mailing of owner notification letters is expected to begin 04/18/2022 and is expected to be completed by 04/22/2022. Planned Dealer Notification Date : MAR 14, 2022 – MAR 14, 2022 Planned Owner Notification Date : APR 18, 2022 – APR 22, 2022 * NR – Not Reported

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 14, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice Safety Recall 22S12 Certain 2021 Model Year F-150 Vehicles Wiper Motor Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2021 DTP January 8, 2020 through March 22, 2021 F-150 2021 KCAP February 12, 2020 through March 22, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the wiper motor may become inoperative, or cause the wipers to operate incorrectly or erratically. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers mid-second quarter 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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