February 24, 2022 NHTSA CAMPAIGN NUMBER: 22V109000
Engine Damage May Cause Stall or Fire
Engine damage can cause a vehicle stall or fire, increasing the risk of a crash or injury.
NHTSA Campaign Number: 22V109
Manufacturer Ford
Motor Company
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 155
Summary
Ford Motor Company (Ford) is recalling certain 2021 Escape Hybrid vehicles. The engine crankshaft may have been manufactured incorrectly, which can result in engine damage.
Remedy
Dealers will inspect the crankshaft and replace the engine, as necessary, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed March 2, 2022. Owner notification letters were mailed on March 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S10.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 17, 2022
Safety Recall 22S10 – Supplement #1
Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine
Crankshaft
REASON FOR THIS SUPPLEMENT
- Parts Requirements: Updated part numbers for the Kit – Element and Gasket – Oil Filter and the Connecting Rod Bolt
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Escape | 2021 | Louisville | April 6, 2021 through May 17, 2021 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the crankshaft surface finish was improperly polished. Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine knocking noise. If the vehicle is driven in this condition, it will lead to bearing failure or a broken connecting rod that may result in an engine stall, significant engine oil loss, and fire, increasing the risk of crash and injury.
SERVICE ACTION
Dealers are to inspect the crankshaft bearing and replace engine long block if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: It is recommended that dealers order the parts required for inspection before customer arrives.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with replacing the long block engine.
RENTAL VEHICLES
Dealers are pre-approved for up to two days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| W718843-S439 | Bolt-steering column | 1 | 1 |
BE8Z-6731-AB
Ford Genuine Parts BE8Z-6731-AB Oil Filter
| Kit – Element & Gasket – Oil Filter | 1 | 1 |
1S7Z-6840-AA
Ford 1S7Z-6840-AA - GASKET
| Gasket-Oil Cooler and Filter | 1 | 1 |
| XO-5W20-Q1FS | Engine Oil, 5W20 | 6 | 6 |
| 1S7Z-6214-A | Connecting Rod Bolt | 2 | 2 |
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| *-6006-* | Long Block Engine – Repair | 1 | 1 |
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| *-6379-* | Flywheel bolt | 6 | 6 |
| *-6625-* | Gasket – Oil tube | 1 | 1 |
| *-6659-* | Gasket – Oil pump | 1 | 1 |
| *-8255-* | Gasket – Water Outlet | 1 | 1 |
| *-8507-* | Gasket – Water Pump | 1 | 1 |
| *-8527-* | O-Ring, Water Pump | 1 | 1 |
| *-9229-* | Fuel Kit O-Ring | 1 | 1 |
| * -9439-* | Gasket – Intake Manifold | 4 | 4 |
| *-9448-* | Gasket – Exhaust Manifold | 1 | 1 |
| *-3D677-* | Steering Column Seal | 1 | 1 |
| *-4B496-* | Bolt & Washer – Drive Shaft | 3 | 3 |
| *-9D476-* | Gasket – EGR Valve | 2 | 2 |
| W500304-* | Bolt – Exhaust gas | 2 | 2 |
| W500623-* | Disc clutch bolt | 6 | 6 |
| W704474-* | Stud from cylinder head to Exhaust | 7 | 7 |
| W708176-* | Nut M10-Exhaust | 7 | 7 |
CERTAIN 2021 MODEL YEAR ESCAPE VEHICLES — CRANKSHAFT
SERVICE PROCEDURE
1. Remove the oil pan. Please follow the Workshop Manual (WSM) procedures in Section 303-00.
NOTE: It is NOT necessary to remove the bumper cover and subframe. The catalytic converter can be unbolted and positioned aside within the engine compartment to access the transmission bellhousing bolts.
2. Inspect the Crankshaft Bearing. Remove the number four (4) Connecting Rod Bearing Cap.
See Figures 1 and 2.
NOTICE: Mark the orientation of the number four (4) Connecting Rod Bearing Cap before removal.
3. Inspect the number four (4) connecting rod bearing surface.
4. Did the Bearing pass inspection indicated by example bearings 10,9, and 8 shown in Figures 1 and 2.
Passes Inspection – Install the number four (4) connecting rod bearing cap, new connecting rod bolts, oil pan and new oil. Please follow WSM Procedures in Section 303-00.
• Install the connecting rod cap and bolts. Tighten in 3 stages.
Torque:
Stage 1: 89 lb.in (10 Nm)
Stage 2: 21 lb.ft (29 Nm)
Stage 3: 90°
Procedure is complete.
Does NOT Pass Inspection – Photo submission is required. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower-A-pillar, and a picture of the suspect connecting rod bearing four (4) . Similar to the photos in Figures 1 and 2.
Submit the pictures to the Special Service Support Center (SSSC) for further review, and repair direction if necessary. Proceed to Step 5.
NOTE: Photos taken for SSSC submission need to have proper lighting, be clear, and have a 50kb or higher file size, to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected.
5. Install the oil pan. It is not necessary to torque the oil pan bolts.
6. Tighten the two (2) transmission bolts. One (1) on each side of the transmission.
7. Remove the engine. Please follow WSM Procedures in Section 303-00.
8. Install a new long block. Please follow WSM Procedures in Section 303-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On February 10, 2022, Ford’s Chihuahua Engine Plant (ChEP1) contacted the Critical Concern Review Group (CCRG) about a potential concern related to 2.5L Escape Engine failures.
On February 11, 2022, CCRG opened a formal investigation into this matter.
Investigation revealed that between February 22 and February 23, 2021, ChEP1 produced 25 crankshafts with potentially out of specification surface finish on crankshaft connecting rod journal #4 due to an emery lapping tape breakage that resulted in incomplete polishing. The 25 suspect crankshafts were not contained.
Subsequent investigation showed that the 25 suspect crankshafts were included on a pallet of 200 parts that was forwarded to the engine assembly area. Plant records indicate the crankshafts could have been installed in any of 199 suspect engines. The 199 suspect engines were traced to 204 vehicles based on Louisville Assembly Plant traceability records (including 163 vehicles in the U.S.).
A search of Ford’s warranty database identified 15 warranty claims, including 8 claims in the U.S., for engine replacement including one report of engine stall while driving because of connecting rod bearing failure on 2021 model year Escape HEV vehicles with 2.5L engine. Warranty claims were received between May 18, 2021 and February 11, 2022.
Field return analysis indicated that the 15 failed engines have crankshafts from a batch that was produced on February 22, 2021, at ChEP1.
On February 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Our investigation did not identify any accidents or injuries relating to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE HYBRID | 2021 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-22V109-8795.PDF 214.876KB
Recall Acknowledgement
RCAK-22V109-1571.pdf 645.232KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re Advance Notice – Safety Recall 22S10 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft
RCMN-22V109-4423.pdf 155.905KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re Safety Recall 22S10 Certain 2021 Model Year AWD Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft
RCMN-22V109-3481.pdf 600.243KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2022-1
RCLQRT-22V109-2370.PDF 211.131KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft
RCMN-22V109-4343.pdf 539.154KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V109-3867.PDF 211.231KB
ISSUED Renotification Notice
Recall Quarterly Report #3, 2022-3
RCLQRT-22V109-3821.PDF 211.311KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V109-3626.PDF 211.421KB
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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Escape has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S10 – Escape 2.5L Crankshaft What is the issue? On your vehicle, the crankshaft, located in the engine, may have an improperly polished bearing surface. Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine knocking noise. If the vehicle is driven in this condition, it will lead to bearing failure or a broken connecting rod that may result in an engine stall, significant engine oil loss, and fire, increasing the risk of crash and injury. If the engine on your vehicle is making noise, please take it to the dealer for diagnosis. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Escape las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S10 – Cigüeñal de Escape 2.5L ¿Cuál es el problema? El cigüeñal de su vehículo, ubicado en el motor, podría tener una superficie del cojinete incorrectamente pulida. Un acabado de superficie incorrecto podría causar fricción y calor excesivos, lo cual se traduce en un desgaste prematuro del cojinete y ruido de golpes en el motor. Si el vehículo se maneja en estas condiciones, se producirá una falla del cojinete o se romperá la biela, lo cual podría generar un paro del motor, una pérdida considerable de aceite del motor y un incendio, lo cual aumenta el riesgo de choque y de sufrir lesiones. Si el motor de su vehículo tiene ruidos, llévelo al distribuidor para realizar un diagnóstico. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000051 / 101 / 51 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0032630 A / 000000000000051 / 51 ù ù
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March 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S10 / NHTSA Recall 22V109 2021 Escape Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the crankshaft, located in the engine, may have an improperly polished bearing surface. What is the risk? Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine knocking noise. If the vehicle is driven in this condition, it will lead to bearing failure or a broken connecting rod that may result in an engine stall, significant engine oil loss, and fire, increasing the risk of crash and injury. If the engine on your vehicle is making noise, please take it to the dealer for diagnosis. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the crankshaft bearing in the engine of your vehicle and replace the engine if necessary free of charge (parts and labor). How long will it take? The time needed for the inspection is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay and request a service date for Recall 22S10. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 13111 22S10/DTB122S101 1 of 4 A/1/000001/1 771533096620 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? If your dealer determines that your crankshaft bearing does not pass inspection, and an engine replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the crankshaft. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V109. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 13111 22S10/DTB122S101 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S10 / Campaña 22V109 de la NHTSA 2021 Escape Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El cigüeñal de su vehículo, ubicado en el motor, podría tener una superficie del cojinete incorrectamente pulida. ¿Qué riesgo existe? Un acabado de superficie incorrecto podría causar fricción y calor excesivos, lo cual se traduce en un desgaste prematuro del cojinete y ruido de golpes en el motor. Si el vehículo se maneja en estas condiciones, se producirá una falla del cojinete o se romperá la biela, lo cual podría generar un paro del motor, una pérdida considerable de aceite del motor y un incendio, lo cual aumenta el riesgo de choque y de sufrir lesiones. Si el motor de su vehículo tiene ruidos, llévelo al distribuidor para realizar un diagnóstico. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar el cojinete del cigüeñal en el motor de su vehículo y, si fuera necesario, a reemplazar el motor, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para la inspección será menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 22S10. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 13111 22S10/DTB122S101 Marzo de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771533096620 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que el cojinete del cigüeñal no aprueba la inspección y que es necesario reemplazar el motor y que el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el cigüeñal. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V109 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 13111 22S10/DTB122S101 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 24, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Advance Notice – Safety Recall 22S10 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2021 Louisville April 6, 2021 through May 17, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the crankshaft surface finish was improperly polished. Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine knocking noise. If the vehicle is driven in this condition, it will lead to bearing failure or a broken connecting rod that may result in an engine stall, significant engine oil loss, and fire, increasing the risk of crash and injury. SERVICE ACTION A complete Dealer Bulletin will be provided to dealers early second quarter when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft REF: Advance Notice – Safety Recall 22S10 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft New! REASON FOR THIS SUPPLEMENT Parts Requirements: Updated part numbers for the Kit – Element and Gasket – Oil Filter and the Connecting Rod Bolt AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2021 Louisville April 6, 2021 through May 17, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the engine crankshaft surface finish is potentially out of specification due to incomplete connecting rod journal #4 polishing. Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine knocking noise. If the vehicle is driven in this condition, it will lead to bearing failure or a broken connecting rod that may result in an engine stall, significant engine oil loss, and fire, increasing the risk of crash and injury. SERVICE ACTION Dealers are to inspect the #4 crankshaft bearing and replace engine long block if necessary. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: It is recommended that dealers order the parts required for inspection before customer arrives. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of March 25, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Copyright 2022 Ford Motor Company Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft OASIS ACTIVATION OASIS was activated on March 11, 2022 FSA VIN LISTS ACTIVATION FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since March 11, 2022. Owner names and addresses have been available since April 8, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with replacing the long block engine. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft RENTAL VEHICLES Dealers are pre-approved for up to two days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S10 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. Refunds: Submit refunds on a separate repair line. – Program Code: 22S10 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft LABOR ALLOWANCES Description Labor Operation Labor Time Inspect crankshaft bearing – Passes Inspection 22S10B 4.7 Hours Inspect crankshaft bearing – Does Not Pass Inspection – replace long block engine (Can only be claimed with 22S10D) 22S10C 17.0 Hours Extra time to set front toe (Can only be claimed with 22S10C) 22S10D 0.6 Hours Time allowed to submit photos. 22S10E 0.2 Hours New! PARTS REQUIREMENTS / ORDERING INFORMATION FOR INSPECTION ONLY Part Number Description Order Quantity Claim Quantity W718843-S439 Bolt-steering column 1 1 BE8Z-6731-AB Kit – Element & Gasket – Oil Filter 1 1 1S7Z-6840-AA Gasket-Oil Cooler and Filter 1 1 XO-5W20-Q1FS Engine Oil, 5W20 6 6 1S7Z-6214-A Connecting Rod Bolt 2 2 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. PARTS REQUIREMENTS / ORDERING INFORMATION FOR REPAIR ONLY SSSC Web Contact Site: To place an order for submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity *-6006-* Long Block Engine – Repair 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. NOTE: Repair part requirements continue onto Page 2 of 3, Attachment II. Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft PARTS REQUIREMENTS / ORDERING INFORMATION FOR REPAIR ONLY (CONTINUED) Part Number Description Order Quantity Claim Quantity *-6379-* Flywheel bolt 6 6 *-6625-* Gasket – Oil tube 1 1 *-6659-* Gasket – Oil pump 1 1 *-8255-* Gasket – Water Outlet 1 1 *-8507-* Gasket – Water Pump 1 1 *-8527-* O-Ring, Water Pump 1 1 *-9229-* Fuel Kit O-Ring 1 1 * -9439-* Gasket – Intake Manifold 4 4 *-9448-* Gasket – Exhaust Manifold 1 1 *-3D677-* Steering Column Seal 1 1 *-4B496-* Bolt & Washer – Drive Shaft 3 3 *-9D476-* Gasket – EGR Valve 2 2 W500304-* Bolt – Exhaust gas 2 2 W500623-* Disc clutch bolt 6 6 W704474-* Stud from cylinder head to Exhaust 7 7 W708176-* Nut M10-Exhaust 7 7 DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 Safety Recall 22S10 – Supplement #1 Certain 2021 Model Year Escape Vehicles Equipped with the 2.5L HEV Engine Crankshaft REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S10 -S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 CERTAIN 2021 MODEL YEAR ESCAPE VEHICLES — CRANKSHAFT SERVICE PROCEDURE 1. Remove the oil pan. Please follow the Workshop Manual (WSM) procedures in Section 303-00. NOTE: It is NOT necessary to remove the bumper cover and subframe. The catalytic converter can be unbolted and positioned aside within the engine compartment to access the transmission bellhousing bolts. 2. Inspect the Crankshaft Bearing. Remove the number four (4) Connecting Rod Bearing Cap. See Figures 1 and 2. NOTICE: Mark the orientation of the number four (4) Connecting Rod Bearing Cap before removal. 22092A RATINGS 10,9 AND 8 PASSES INSPECTION FIGURE 1 ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S10 -S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 3. Inspect the number four (4) connecting rod bearing surface. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22092B RATINGS 10,9 AND 8 PASSES INSPECTION FIGURE 2 ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S10 -S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 4. Did the Bearing pass inspection indicated by example bearings 10,9, and 8 shown in Figures 1 and 2. Passes Inspection – Install the number four (4) connecting rod bearing cap, new connecting rod bolts, oil pan and new oil. Please follow WSM Procedures in Section 303-00. • Install the connecting rod cap and bolts. Tighten in 3 stages. Torque: Stage 1: 89 lb.in (10 Nm) Stage 2: 21 lb.ft (29 Nm) Stage 3: 90° Procedure is complete. Does NOT Pass Inspection – Photo submission is required. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower-A-pillar, and a picture of the suspect connecting rod bearing four (4) . Similar to the photos in Figures 1 and 2. Submit the pictures to the Special Service Support Center (SSSC) for further review, and repair direction if necessary. Proceed to Step 5. NOTE: Photos taken for SSSC submission need to have proper lighting, be clear, and have a 50kb or higher file size, to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected. 5. Install the oil pan. It is not necessary to torque the oil pan bolts. 6. Tighten the two (2) transmission bolts. One (1) on each side of the transmission. 7. Remove the engine. Please follow WSM Procedures in Section 303-00. 8. Install a new long block. Please follow WSM Procedures in Section 303-00. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S10 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S10, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to March 11, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-109 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : FEB 24, 2022 NHTSA Recall No. : 22V-109 Manufacturer Recall No. : 22S10 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 155 Estimated percentage with defect : 5 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : Power Train : HYBRID ELECTRIC Descriptive Information : Affected vehicles have suspect engine crankshafts with surface finish that is potentially out of specification. Ford used engine plant and assembly plant records to identify the affected population. Certain 2021 model year Escape vehicles with build dates between April 6, 2021 and May 17, 2021 are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : APR 06, 2021 – MAY 17, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Vehicles included in this action were built with an engine crankshaft that may not meet the surface specification due to a missing polishing operation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Improper surface finish can cause excessive friction and heat, resulting in premature bearing wear and engine noise. If the vehicle is driven in this condition, it will lead to bearing failure that may result in an engine stall, or Part 573 Safety Recall Report 22V-109 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 broken connecting rod and potential engine breach, significant engine oil loss, and fire, increasing the risk of crash and injury. Description of the Cause : Plant records indicate that the 25 suspect engine crankshafts have a surface finish that is potentially out of specification due to an emery lapping tape breakage that resulted in incomplete connecting rod journal #4 polishing. Identification of Any Warning that can Occur : The customer will experience engine noise. Involved Components : Component Name 1 : 2.5L Crankshaft Component Description : 2.5L Engine Crankshaft Component Part Number : LX6E-6300-AA Supplier Identification : Component Manufacturer Name : Ford Motor Company, Chihuahua Engine Pla Address : Carretera a Ciudad Juarez Km. 11.5. Complejo Industrial Chihuahua. Chihuahua Foreign States 31000 Country : Mexico Chronology : On February 10, 2022, Ford’s Chihuahua Engine Plant (ChEP1) contacted the Critical Concern Review Group (CCRG) about a potential concern related to 2.5L Escape Engine failures. On February 11, 2022, CCRG opened a formal investigation into this matter. Investigation revealed that between February 22 and February 23, 2021, ChEP1 produced 25 crankshafts with potentially out of specification surface finish on crankshaft connecting rod journal #4 due to an emery lapping tape breakage that resulted in incomplete polishing. The 25 suspect crankshafts were not contained. Subsequent investigation showed that the 25 suspect crankshafts were included on a pallet of 200 parts that was forwarded to the engine assembly area. Plant records indicate the crankshafts could have been installed in any of 199 suspect engines. The 199 suspect engines were traced to 204 vehicles based on Louisville Assembly Plant traceability records (including 163 vehicles in the U.S.). A search of Ford’s warranty database identified 15 warranty claims, including 8 claims in the U.S., for engine Part 573 Safety Recall Report 22V-109 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 replacement including one report of engine stall while driving because of connecting rod bearing failure on 2021 model year Escape HEV vehicles with 2.5L engine. Warranty claims were received between May 18, 2021 and February 11, 2022. Field return analysis indicated that the 15 failed engines have crankshafts from a batch that was produced on February 22, 2021, at ChEP1. On February 18, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Our investigation did not identify any accidents or injuries relating to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer for inspection of the crankshaft and if necessary, replacement of the engine. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be March 18, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Engines will be replaced on any vehicle that does not pass the crankshaft inspection. Identify How/When Recall Condition was Corrected in Production : This was a quality issue that did not affect current production. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 24, 2022. Mailing of owner notification letters is expected to begin March 2, 2022 and is expected to be completed by March 4, 2022. Planned Dealer Notification Date : FEB 24, 2022 – FEB 24, 2022 Planned Owner Notification Date : MAR 02, 2022 – MAR 04, 2022 * NR – Not Reported
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