February 16, 2022 NHTSA CAMPAIGN NUMBER: 22V087000
Damaged Driveshaft May Fracture
A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 22V087
Manufacturer Ford
Motor Company
Components STRUCTURE, POWER TRAIN
Potential Number of Units Affected 247,445
Summary
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Remedy
Dealers will inspect and repair the driveshaft as necessary, and properly attach the underbody insulators, free of charge. Owner notification letters were mailed on April 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S09.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
October 25, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 22S09 – Supplement #5
Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas
Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum
Driveshaft
Loose/Sagging Underbody Insulator
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2017-2022 | Kentucky Truck | October 14, 2015 through December 11, 2021 |
REASON FOR THIS SUPPLEMENT
- Technical Instructions are updated – driveshaft removal is not necessary unless it fails inspection
and replacement is required. - W708777-S900C, W702554-S900C, W708777-S900 have been removed from the parts list.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, underbody insulators may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Over time, the aluminum driveshaft may fracture, which can result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to secure the underbody insulator and inspect the driveshaft for damage and repair as required. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 4, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with driveshaft replacement.
RENTAL VEHICLES
- PASS INSPECTION: Vehicles that pass the driveshaft inspection are NOT affected and are not approved for rental vehicles. Refer to the 22S09 technical instructions for additional information.
- FAIL INSPECTION: Vehicles that fail the applicable driveshaft inspection:
-
- Parts are NOT available:
-
-
- Driveshaft is on back-order.
- PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and COPIS ticket with VOR flagged has been submitted.
- Prior approval is required from the SSSC, submit contact type long-term rental for consideration and approval if appropriate.
-
-
-
- A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
- If rental vehicles are needed beyond September 30, 2022, dealers will have to contact SSSC for an extension.
- Approval for all rental vehicles for this program will end on September 30, 2022.
- Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
PARTS
Video Instruction:
Review the following video clip before ordering parts or attempting to repair a vehicle:
Driveshaft – Only replace the driveshaft if marks are present per the technical instructions.
| Part Number | Description | Order Quantity |
| *-4602-* | Driveshaft (part number varies by vehicle – use Ford ECat to identify the specific part number by VIN) | As Required |
| Part Number | Description | Order Quantity |
Any of the following part numbers may be used:
| Rivets
(Pack of 4, 2 needed per vehicle) |
1 |
| Repair | Part Number | Description | Order Quantity |
| All | PM-13-A
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | Motorcraft Anti-Corrosion Coating (16 fl. Oz per container, applied to 2 rivets liberally, ½ Container per repair)
or Equivalent (use OSP) | 1 |
| All | TA-2-B
Genuine Ford Fluid TA-2 Seam Sealer - 10.3 oz.
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | Motorcraft Seam Sealer (9.5 fl. Oz per container, applied to 2 rivets liberally, 1 per vehicle)
or Equivalent (use OSP) | 1 |
| Driveshaft Replacement | XG-1-E1 No products found. | Motorcraft® Premium Long-Life Grease | 1 |
| Driveshaft Replacement | XT-10QLVC | MERCON® LV Automatic Transmission Fluid
(12 per case, 1 Quart bottle required) | 1 |
Obtain the parts below locally:
| Part Number | Description | Quantity Needed |
| Obtain Locally | Zinc coated steel or Aluminum washers, ¼ inch ID, 2-inch OD, Thickness 2mm (Max). |
2 needed per Vehicle |
| Obtain Locally | LOCTITE 243 Blue Medium Strength Threadlocker or equivalent – Specification WSK-M2G349-A7 | 1 tube needed per vehicle |
CERTAIN 2017-2022 MODEL YEAR F-250/F-350 VEHICLES EQUIPPED WITH A 6.2L/7.3L GAS ENGINE, CREW CAB/SUPER CAB, 160″/164″WHEELBASE, 4X4, AND ONE-PIECE ALUMINUM DRIVESHAFT – LOOSE/SAGGING UNDERBODY INSULATOR
SERVICE PROCEDURE
Table Of Contents
Inspection – 3
Driveshaft – 3
Zones 1, 3 and 4 – 3
Zone 2 – 5
Driveshaft Replacement – 7
Securing Underbody Insulator – 8
Appendix A – Acceptable Photos – 12
Review the video link below before starting this repair procedure:
Materials List
| Ruler/Scale Straight Edge | 13 mm (1/2 in) Drill Stop | Small Brush |
| Drill | 6.7 mm (17/64 in) Drill Bit | Marker |
| 1/4″ Rivet Gun | 5.1 mm (13/64 in) Drill Bit – Rivet W719880-S417 | Tape |
NOTE: A ¼” air over hydraulic rivet gun was used for the service trials for this program, however a pneumatic rivet gun or a manual rivet gun may also be used. However, it may not be possible to access and properly secure the rivets into the floor pan using a manual rivet gun. It is important to always confirm the rivet is properly secured to the floor pan of the vehicle.
NOTE: The underbody insulator is located directly above the exhaust.
NOTE: Insulator is highlighted for illustration purposes only.
Inspection
1. With the vehicle in NEUTRAL, position it on a hoist. Please follow Workshop Manual (WSM) procedures in Section 100-02.
Zones 1, 3 and 4
2. Inspect Zones 1, 3 and 4 of the rear driveshaft for any marks caused by the front and/or rear edges of the passenger side insulator. Are there any marks present in Zones 1, 3 or 4? See Figure 3.
Yes – Proceed to step 3.
No – Proceed to step 5.
3. What is the current odometer reading?
> 2,500 miles – Proceed to step 4.
< 2,500 miles – Proceed to step 11.
4. Place a straight edge along the driveshaft over the wear mark and attempt to fit a 0.018in (0.45mm) feeler gauge between the flat edge and the wear mark. Can the feeler gauge fit between the straight edge and anywhere along the wear mark? See Figures 4 and 5.
Yes – Does not pass inspection. Contact the SSSC and provide a picture of the driveshaft with the feeler gauge fitting between the straight edge and wear mark. Once approved, rear driveshaft replacement will be required. Proceed to step 7.
No – Passes inspection. Proceed to step 5.
Zone 2
5. Inspect Zone 2 (transition from larger tube diameter to smaller diameter section) of the driveshaft tube for any marks caused by the front edge of the passenger side insulator. Are there any marks present? See Figure 6.
Yes – Does not pass inspection. Proceed to step 6.
No – Passes inspection. Driveshaft may be reused. Proceed to step 11.
6. Inspect the marks found on Zone 2. Is the aluminum tube surface grain pattern worn off, completely smooth, or have an appearance of necking? See Figures 7 through 10.
Yes – Does not pass inspection. Contact the SSSC and provide a picture of the driveshaft with the grain pattern worn off. Be sure to show a clear image of the grain pattern missing. Once approved, rear driveshaft replacement will be required. Proceed to step 7.
No – Passes inspection. Driveshaft may be reused. Proceed to step 11.
Driveshaft Replacement
7. Remove the driveshaft. Please follow WSM procedures in Section 205-01.
NOTE: Do NOT discard the U-joint strap bolts and straps.
NOTE: Do NOT discard the four driveshaft flange to pinion flange bolts.
8. Using an air blow gun, remove any debris from threaded holes in axle flange. See Figure 11.
NOTE: Make sure that the mating faces are clean and free of foreign material.
9. Inspect the original driveshaft flange to pinion flange bolts for rust in the threads and replace if rusted or damaged. Clean threads of the original driveshaft flange to pinion flange bolts with a wire brush and coat the threads with LOCTITE 243 Blue Medium Strength Threadlocker or equivalent. See Figure 12.
10. Install the new driveshaft. Please follow WSM procedures in Section 205-01.
Securing Underbody Insulator
NOTE: The driveshaft does NOT need to be removed for this part of the repair.
11. What is the body style of the vehicle?
Crew Cab 160″ Wheelbase – Proceed to step 12.
Super Cab 164″ Wheelbase – Proceed to step 13.
12. Measure and mark the two locations on the underbody insulator. See Figure 13.
13. Measure and mark the two locations on the underbody insulator. See Figure 14.
14. Use the 5.1 mm (13/64 in) drill bit for rivet part number W719880-S417 or the 6.7mm (17/64 in) drill bit for all other rivet part numbers to drill a hole through the insulator and into the floor. See Figure 15.
NOTE: Use the 13mm (1/2 in) drill stop to ensure you do not drill through the carpet.
15. Repeat step 14 for the second marked location.
16. Using a small brush, apply a layer of the anti-corrosion coating to the edges of the newly drilled holes.
NOTE: All approved listed rivet part numbers may not look identical to the photos in the technical instructions.
18. Apply a thick layer of seam sealer to the rivet, and the backside of the washer. See Figure 9.
19. Using a 1/4″ rivet gun, install the rivet and washer to the drilled hole. See Figure 10.
NOTE: To ensure the rivet is properly secured, apply as much force to the rivet gun as possible.
20. Attempt to move the washer/rivet to confirm it is properly secured.
21. Using a small brush, apply a layer of the anti-corrosion coating to the washer and rivet.
22. Repeat steps 10-14 for the second drilled hole.
12 Affected Products
Vehicles
13 Associated Documents
Defect Notice 573 Report
RCLRPT-22V087-5959.PDF 216.312KB
Recall Acknowledgement
RCAK-22V087-1048.pdf 645.433KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-0523.pdf 3158.738KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #1 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-3863.pdf 3180.195KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V087-9058.pdf 54.437KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #2 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-8026.pdf 4815.679KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #3 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-6612.pdf 4803.959KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V087-9911.PDF 211.136KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #4 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-6487.pdf 4798.069KB
ISSUED Renotification Notice
RCRN-22V087-3883.pdf 549.775KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator
RCMN-22V087-2543.pdf 4737.903KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V087-7361.PDF 211.235KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V087-8070.PDF 211.325KB
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SEOCONTENT-START
April 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S09 / NHTSA Recall 22V087 2017 F-350 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture. What is the risk? A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to secure the underbody insulator and inspect the driveshaft for damage and repair as necessary free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S09. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? If your dealer determines that either the driveshaft, fuel vapor line or electrical connectors requires replacement and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to underbody insulator and/or driveshaft replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V087. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22S09/DTB122S091 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Seguridad Aviso de campaña 22S09 / Campaña 22V087 de la NHTSA 2017 F-350 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, un aislador de la parte inferior de la carrocería podría aflojarse y tener contacto con la flecha de mando de aluminio, lo que genera marcas o rayados de la flecha de mando. El contacto continuo podría tener como resultado la fractura de la flecha de mando. ¿Qué riesgo existe? Una flecha de mando fracturada genera riesgos de pérdida de potencia motriz al conducir, movimiento no intencionado del vehículo mientras este está en estacionamiento, si el freno de estacionamiento no está aplicado y daño secundario a los componentes alrededor. Una flecha de mando fracturada también podría entrar en contacto con el suelo, lo cual podría ocasionar una pérdida de control del vehículo mientras maneja. Una flecha de mando fracturada aumenta el riesgo de sufrir lesiones o de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a asegurar el aislador de la parte inferior de la carrocería y a inspeccionar la flecha de mando, las tuberías de vapor de combustible y los conectores eléctricos en busca de daños, y reparar si fuera necesario, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 22S09. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario reemplazar ya sea la flecha de mando, la tubería de vapor de combustible o los conectores eléctrico y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados en el aislador de la parte inferior de la carrocería o el reemplazo de la flecha de mando. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V087 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22S09/DTB122S091 © Copyright 2022 Ford, División de Servicio al Cliente
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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 25, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2017-2022 Kentucky Truck October 14, 2015 through December 11, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. New! REASON FOR THIS SUPPLEMENT • Technical Instructions are updated – driveshaft removal is not necessary unless it fails inspection and replacement is required. • W708777-S900C, W702554-S900C, W708777-S900 have been removed from the parts list. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, underbody insulators may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Over time, the aluminum driveshaft may fracture, which can result in loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to secure the underbody insulator and inspect the driveshaft for damage and repair as required. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of April 4, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator OASIS ACTIVATION OASIS was activated on February 17, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on February 17, 2022. Owner names and addresses were available by April 22, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with driveshaft replacement. RENTAL VEHICLES • PASS INSPECTION: Vehicles that pass the driveshaft inspection are NOT affected and are not approved for rental vehicles. Refer to the 22S09 technical instructions for additional information. • FAIL INSPECTION: Vehicles that fail the applicable driveshaft inspection: o Parts are NOT available: Driveshaft is on back-order. PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and COPIS ticket with VOR flagged has been submitted. Prior approval is required from the SSSC, submit contact type long-term rental for consideration and approval if appropriate. • A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days. • If rental vehicles are needed beyond September 30, 2022, dealers will have to contact SSSC for an extension. • Approval for all rental vehicles for this program will end on September 30, 2022. • Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S09) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S09 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Provision for Misc. Expense: Provision for Misc. Expense: Washers and Loctite 243 as needed. o Program Code: 22S09 o Misc. Expense: OTHER o Amount: Actual cost up to $15.00 Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator LABOR ALLOWANCES Description Labor Operation Labor Time Inspect, passenger-side insulator is not present, and the production dates is 12/10/2021 or later – no repair is necessary, close recall 22S09A 0.3 Hours Inspect, passenger-side insulator for contact with driveshaft, drill 2 holes, install rivets and washers to secure insulators. 22S09B 0.4 Hours Extra time to Replace driveshaft if damaged (Can only be claimed with 22S09B and 22S09ZZ) 22S09C 0.3 Hours Time allowed to submit photos. (Can only be claimed with 22S09C) NOTE: This labor operation code will be deactivated once parts are available open order. 22S09ZZ 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Video Instruction: Review the following video clip before ordering parts or attempting to repair a vehicle: https://bcove.video/33zsXxo SSSC Web Contact Site: Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned vehicles currently in the dealership and unsold vehicles with a signed sales contract. • To place an order for the following parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site – three or more photos are required: o Door label with VIN o Odometer showing mileage of vehicle o Review the updated technical instructions and provide photos as requested for each step the driveshaft fails the inspection process. • Any unsold vehicles must include a copy of the signed sales contract. Driveshaft – Only replace the driveshaft if marks are present per the technical instructions. Part Number Description Order Quantity *-4602-* Driveshaft (part number varies by vehicle – use Ford ECat to identify the specific part number by VIN) As Required Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. NOTE: The Driveshaft flange to pinion flange bolt part number N800594-S100 has been removed from the parts list for this program, and may be reused. Refer to the 21S56 Technical Information on updated instructions for thread cleaning and application of thread adhesive. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity Any of the following part numbers may be used: • W702554-S900 • W702554-S437 • W705297-S417 • W705297-S300 • W719880-S417 Rivets (Pack of 4, 2 needed per vehicle) 1 2 Repair Part Number Description Order Quantity Claim Quantity All PM-13-B or Equivalent (use OSP) Motorcraft Anti-Corrosion Coating (16 fl. Oz per container, applied to 2 rivets liberally, 2 Oz. per repair, repair 8 vehicles per can) Check dealer inventory before ordering additional quantities As Needed 0.13 All TA-2-B or Equivalent (use OSP) Motorcraft Seam Sealer (9.5 fl. Oz per tube, applied to 2 rivets liberally, 1 Oz per rivet, 2 Oz per vehicle, repair 4-5 vehicles per tube) Check dealer inventory before ordering additional quantities As Needed 0.21 Driveshaft Replacement XG-1-E1 Motorcraft® Premium Long-Life Grease 1 As Required Driveshaft Replacement XT-10- QLVC MERCON® LV Automatic Transmission Fluid (12 per case, 1 Quart bottle required) 1 1 Quart To guarantee the shortest delivery time, an emergency order for parts must be placed. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator Obtain the parts below locally: Part Number Description Quantity Needed Obtain Locally Zinc coated steel or Aluminum washers, ¼ inch ID, 2-inch OD, Thickness 2mm (Max). 2 needed per Vehicle Claim as Misc. Other Obtain Locally LOCTITE 243 Blue Medium Strength Threadlocker or equivalent – Specification WSK-M2G349-A7 1 tube needed per vehicle Claim as Misc. Other Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S09 – Supplement #5 Certain 2017 – 2022 Model Year F-250/F-350 Vehicles Equipped with a 6.2L/7.3L Gas Engine, Crew Cab/Super Cab, 160”/164” Wheelbase, 4×4, and One-Piece Aluminum Driveshaft Loose/Sagging Underbody Insulator DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT Ill PAGE 1 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2017-2022 MODEL YEAR F-250/F-350 VEHICLES EQUIPPED WITH A 6.2L/7.3L GAS ENGINE, CREW CAB/SUPER CAB, 160″/164″WHEELBASE, 4X4, AND ONE-PIECE ALUMINUM DRIVESHAFT – LOOSE/SAGGING UNDERBODY INSULATOR SERVICE PROCEDURE Table Of Contents Inspection………………………………………………………………………………………………3 Driveshaft………………………………………………………………………………….. 3 Zones 1, 3 and 4………………………………………………………………3 Zone 2……………………………………………………………………………..5 Driveshaft Replacement………………………………………………………………………….7 Securing Underbody Insulator…………………………………………………………………8 Appendix A – Acceptable Photos…………………………………………………………….12 Review the video link below before starting this repair procedure: https://bcove.video/33zsXxo Materials List Ruler/Scale Straight Edge 13 mm (1/2 in) Drill Stop Small Brush Drill 6.7 mm (17/64 in) Drill Bit Marker 1/4″ Rivet Gun 5.1 mm (13/64 in) Drill Bit – Rivet W719880-S417 Tape NOTE: A ¼” air over hydraulic rivet gun was used for the service trials for this program, however a pneumatic rivet gun or a manual rivet gun may also be used. However, it may not be possible to access and properly secure the rivets into the floor pan using a manual rivet gun. It is important to always confirm the rivet is properly secured to the floor pan of the vehicle. ATTACHMENT Ill PAGE 2 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21693G METAL ANCHOR EYELET UNDERBODY INSULATOR Front of Vehicle Passenger Side Driver Side NOTE: The underbody insulator is located directly above the exhaust. NOTE: Insulator is highlighted for illustration purposes only. CREW CAB – 160″ WHEELBASE FIGURE 2 21693F METAL ANCHOR EYELET UNDERBODY INSULATOR Front of Vehicle Passenger Side Driver Side SUPER CAB – 164″ WHEELBASE ATTACHMENT Ill PAGE 3 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Inspection 1. With the vehicle in NEUTRAL, position it on a hoist. Please follow Workshop Manual (WSM) procedures in Section 100-02. Zones 1, 3 and 4 2. Inspect Zones 1, 3 and 4 of the rear driveshaft for any marks caused by the front and/or rear edges of the passenger side insulator. Are there any marks present in Zones 1, 3 or 4? See Figure 3. Yes – Proceed to step 3. No – Proceed to step 5. FIGURE 3 ZONE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AS ZONE 1 ZONE 3 3. What is the current odometer reading? > 2,500 miles – Proceed to step 4. < 2,500 miles – Proceed to step 11. 4. Place a straight edge along the driveshaft over the wear mark and attempt to fit a 0.018in (0.45mm) feeler gauge between the flat edge and the wear mark. Can the feeler gauge fit between the straight edge and anywhere along the wear mark? See Figures 4 and 5. Yes – Does not pass inspection. Contact the SSSC and provide a picture of the driveshaft with the feeler gauge fitting between the straight edge and wear mark. Once approved, rear driveshaft replacement will be required. Proceed to step 7. No – Passes inspection. Proceed to step 5. ATTACHMENT Ill PAGE 4 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AL STRAIGHT FEELER GAUGE EDGE CANNOT FIT BETWEEN THE STRAIGHT EDGE AND DRIVESHAFT PASS FIGURE 4 SEATBELT PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AM METAL ANCHOR EYELET FAIL STRAIGHT EDGE FEELER GAUGE FITS BETWEEN THE STRAIGHT EDGE AND DRIVESHAFT FIGURE 5 ATTACHMENT Ill PAGE 5 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AT ZONE 2 FIGURE 6 6. Inspect the marks found on Zone 2. Is the aluminum tube surface grain pattern worn off, completely smooth, or have an appearance of necking? See Figures 7 through 10. Yes – Does not pass inspection. Contact the SSSC and provide a picture of the driveshaft with the grain pattern worn off. Be sure to show a clear image of the grain pattern missing. Once approved, rear driveshaft replacement will be required. Proceed to step 7. No – Passes inspection. Driveshaft may be reused. Proceed to step 11. Zone 2 5. Inspect Zone 2 (transition from larger tube diameter to smaller diameter section) of the driveshaft tube for any marks caused by the front edge of the passenger side insulator. Are there any marks present? See Figure 6. Yes – Does not pass inspection. Proceed to step 6. No – Passes inspection. Driveshaft may be reused. Proceed to step 11. SEATBELT 21367AN FAIL GRAIN PATTERN IS WORN OFF, WEAR AREA COMPLETELY SMOOTH, AND APPEARANCE OF NECKING FIGURE 7 ATTACHMENT Ill PAGE 6 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 SEATBELT PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AU METAL ANCHOR EYELET ALUMINUM TUBE SURFACE GRAIN PATTERN STILL VISIBLE AT WEAR MARK PASS LIGHT MARKINGS AND ARE TRANSPARENT IN COLOR FIGURE 9 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AR FAIL PASS GRAIN PATTERN IS PARTIALLY WORN OFF AT WEAR MARK GRAIN PATTERN IS STILL VISIBLE AT WEAR MARK FIGURE 8 SEATBELT 21367AV FAIL GRAIN PATTERN IS WORN OFF, WEAR AREA COMPLETELY SMOOTH, AND/OR APPEARANCE OF NECKING PASS GRAIN PATTERN IS STILL VISIBLE AT WEAR MARK FIGURE 10 ATTACHMENT Ill PAGE 7 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Driveshaft Replacement 7. Remove the driveshaft. Please follow WSM procedures in Section 205-01. NOTE: Do NOT discard the U-joint strap bolts and straps. NOTE: Do NOT discard the four driveshaft flange to pinion flange bolts. 8. Using an air blow gun, remove any debris from threaded holes in axle flange. See Figure 11. NOTE: Make sure that the mating faces are clean and free of foreign material. FIGURE 11 SEATBELT PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21693H METAL ANCHOR EYELET 10. Install the new driveshaft. Please follow WSM procedures in Section 205-01. 9. Inspect the original driveshaft flange to pinion flange bolts for rust in the threads and replace if rusted or damaged. Clean threads of the original driveshaft flange to pinion flange bolts with a wire brush and coat the threads with LOCTITE 243 Blue Medium Strength Threadlocker or equivalent. See Figure 12. FIGURE 12 21367U ATTACHMENT Ill PAGE 8 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Securing Underbody Insulator NOTE: The driveshaft does NOT need to be removed for this part of the repair. 11. What is the body style of the vehicle? Crew Cab 160″ Wheelbase – Proceed to step 12. Super Cab 164″ Wheelbase – Proceed to step 13. 12. Measure and mark the two locations on the underbody insulator. See Figure 13. FIGURE 13 STUD FOR MISSING NUT STUD FOR MISSING NUT 21693A Front of Vehicle ATTACHMENT Ill PAGE 9 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 FIGURE 14 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21693C Front of Vehicle 13. Measure and mark the two locations on the underbody insulator. See Figure 14. 14. Use the 5.1 mm (13/64 in) drill bit for rivet part number W719880-S417 or the 6.7mm (17/64 in) drill bit for all other rivet part numbers to drill a hole through the insulator and into the floor. See Figure 15. NOTE: Use the 13mm (1/2 in) drill stop to ensure you do not drill through the carpet. FIGURE 15 SEATBELT 21367J METAL ANCHOR EYELET ATTACHMENT Ill PAGE 10 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 15. Repeat step 14 for the second marked location. 16. Using a small brush, apply a layer of the anti-corrosion coating to the edges of the newly drilled holes. 17. Install the washer onto the rivet. See Figure 16. NOTE: All approved listed rivet part numbers may not look identical to the photos in the technical instructions. FIGURE 16 SEATBELT PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367K METAL ANCHOR EYELET 18. Apply a thick layer of seam sealer to the rivet, and the backside of the washer. See Figure 17. FIGURE 17 SEATBELT 21367L METAL ANCHOR EYELET ATTACHMENT Ill PAGE 11 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 19. Using a 1/4″ rivet gun, install the rivet and washer to the drilled hole. See Figure 18. NOTE: To ensure the rivet is properly secured, apply as much force to the rivet gun as possible. FIGURE 18 20. Attempt to move the washer/rivet to confirm it is properly secured. 21. Using a small brush, apply a layer of the anti-corrosion coating to the washer and rivet. 22. Repeat steps 17-21 for the second drilled hole. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367AA ATTACHMENT Ill PAGE 12 OF 12 SAFETY RECALL 22S09-S5 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Appendix A – Acceptable Photos FIGURE 13 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21367Y UNACCEPTABLE PHOTO Damage to driveline is not visible. FIGURE 14 STUD FOR MISSING NUT 21367Z ACCEPTABLE PHOTO Photo shows proper lighting and clear focus. Damage to driveline is clearly evident and field of view is unobstructed. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S09 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S09, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 18, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2017 F-250 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S09 – Underbody Insulator Loose – Loss of Mobility What is the issue? On your vehicle, an underbody insulator may loosen and contact the aluminum driveshaft, resulting in marking or scoring of the driveshaft. Continued contact may result in driveshaft fracture. A fractured driveshaft poses the risks of loss of motive power while driving, unintended vehicle movement while the vehicle is in park if the parking brake is not applied, and secondary damage to surrounding components. A fractured driveshaft may also contact the ground which may cause loss of control of the vehicle while driving. A fractured driveshaft increases the risk of injury or crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2017 F-250 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S09 – Aislador de la parte inferior de la carrocería flojo – Pérdida de movilidad ¿Cuál es el problema? En su vehículo, un aislador de la parte inferior de la carrocería podría aflojarse y tener contacto con la flecha de mando de aluminio, lo que genera marcas o rayados de la flecha de mando. El contacto continuo podría tener como resultado la fractura de la flecha de mando. Una flecha de mando fracturada genera riesgos de pérdida de potencia motriz al conducir, movimiento no intencionado del vehículo mientras este está en estacionamiento, si el freno de estacionamiento no está aplicado y daño secundario a los componentes alrededor. Una flecha de mando fracturada también podría entrar en contacto con el suelo, lo cual podría ocasionar una pérdida de control del vehículo mientras maneja. Una flecha de mando fracturada aumenta el riesgo de sufrir lesiones o de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000027 / 53 / 27 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0000168 A / 000000000000027 / 27 ù ù
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