NHTSA ID Number: 10202704
Manufacturer Communication Number: TSB 21-2341
Summary
Some 2021 Corsair vehicles built on 4-Jan-2021 and through 19-Mar-2021 may exhibit an inoperative passenger seat massage function. This may be due to the radio transceiver module (RTM). To correct the condition, follow the Service Procedure to replace the RTM and update the configuration.
Model:
2021 Corsair
Issue: Some 2021 Corsair vehicles built on 4-Jan-2021 and through 19-Mar-2021 may exhibit an inoperative passenger seat massage function. This may be due to the radio transceiver module (RTM). To correct the condition, follow the Service Procedure to replace the RTM and update the configuration.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2021 Corsair
- Built on 4-Jan-2021 and through 19-Mar-2021
- Inoperative passenger seat massage
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| F2GZ-15607-C | 1 | Radio Transceiver Module | 1 | 1 |
| W720618-S300 | 4 | Pushpin | 4 | 13 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
Parts can be billed out as non-whole numbers, including less than 1.
Service Procedure
NOTE: Do not connect the vehicle communications module (VCM) to the vehicle or Ford
Diagnosis and Repair System (FDRS) until Step 15.
NOTE: The passenger multi-contour seat will not enter massage mode unless the passenger seat is occupied (greater than 9.07 kg (20 lb) on the seat cushion).
1. Partially lower the rear portion of the headliner, exposing the RTM. Refer to Workshop Manual (WSM), Section 501-05.
(1). Remove the 2 grab handles at the rear doors.
(2). Remove the loadspace trim panel.
(3). Remove the C and D pillar trim panels to gain access.
(4). Remove the 2 pushpins at the rear of headliner.
2. Remove and replace the RTM. Refer to WSM Section, 419-10.
3. To install, reverse the headliner removal steps.
4. Do not connect a VCM device to any personal computer (PC) installed with FDRS.
5. Launch FDRS.
6. Log in to FDRS.
7. At the device manager screen, select the Cancel button and do not connect a VCM device.
8. On the New Vehicle Screen, review all existing vehicle identification numbers (VINs) listed. Click the checkbox if the VIN is found in the list, click the trash can button to delete all saved vehicle data.
9. On the New Vehicle Screen, enter the VIN in Type VIN In Here.
10. Once a VIN is entered, select the Go button.
11. User will be prompted with a pop-up stating Vehicle Communication Device not detected.
12. Select Continue.
13. Select the RTM and find the RTM PMI application.
14. Select the Download button.
15. Once the application is downloaded, connect the VCM device to the FDRS computer and the vehicle.
16. Go to the lower toolbar and select the red VCM symbol. A pop-up for the device manager appears.
17. Select the corresponding selection that applies to the setup being used by the user.
(1). Commonly a VCM-II and Wired is used.
18. Select the OK button.
19. The Vehicle Communication icon on the bottom of the screen turns green indicating a proper connection.
20. From the toolbox, select the run button on the RTM PMI procedure.
21. The application will launch. Follow all on-screen prompts to perform the update.
NOTE: The massage seat only functions when adequate seat pressure is applied by an occupant.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LINCOLN | CORSAIR | 2021 |
1 Associated Document
Manufacturer Communications
21-2341
18 October 2021
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SEOCONTENT-START
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2021 Corsair: Replace The RTM Following The Service Procedure (Do Not Use With Any Other Labor Operations) 212341A 1.1 Hrs. Repair/Claim Coding Causal Part: 15607 Condition Code: 42
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