NHTSA ID Number: 10202708
Manufacturer Communication Number: TSB 21-2347
Summary
Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
Model:
2015-2020 Fusion
Engine: 2.0L EcoBoost
2015-2020 MKZ
Engine: 2.0L EcoBoost
Issue: Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2015-2020 Fusion/MKZ
- 2.0L EcoBoost engine
- Rattle noise from the transmission bellhousing area
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1. “If Needed” indicates the part is not mandatory.
Parts
| Service Part Number | Quantity | Description | |
| 1S7Z-6375-D | 1 | Flexplate | – |
1L5Z-6379-AA
Ford Compatible with Genuine Compatible Flywheel Bolt 1L5Z-6379-AA
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 2 | Flexplate Bolts | Package Contains 4 Pieces, 6 Pieces Required |
| W712961-S450B | 1 | Steering Column Shaft Coupler Bolt (Fusion Built On 04-Apr-2016 And Through 31-Jul-2020) | – |
| W714878-S439 | 1 | Steering Column Shaft Coupler Bolt (Fusion Built On Or Before 04-Apr-2016, All MKZ) | Package Contains 4 Pieces, 1 Piece Required |
W520215-S440
Ford W520-215S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API | 1 | Tie Rod End Nuts | Package Contains 4 Pieces, 2 Pieces Required |
W705606-S440
Ford W705-606S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | Stabilizer Bar Link Lower Nuts | Package Contains 2 Pieces, 2 Pieces Required |
| W500545-S439
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API | 1 | Ball Joint Pinch Bolt | Package Contains 4 Pieces, 2 Pieces Required |
| W520214-S442
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 2 | Ball Joint Pinch Bolt Nuts | Package Contains 1 Piece, 2 Pieces Required |
W520214-S440
Ford W520-214S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | Ball Joint Pinch Bolt Nuts (MKZ) | Package Contains 2 Pieces, 2 Pieces Required |
| W716457-S439 | 1 | Rearward And Forward Front Subframe Bolts | Package Contains 4 Pieces, 4 Pieces Required |
4S4Z-3N324-AA
Ford Retainer - Bear
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API | 1 | Halfshaft Bracket | – |
| W520102-S442 | 1 | Halfshaft Bracket Nuts | Package Contains 4 Pieces, 2 Pieces Required |
BE8Z-6731-AB
Ford Genuine Parts BE8Z-6731-AB Oil Filter
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API | 1 | Engine Oil Filter | – |
| 1S7Z-6840-AA
Sale
Ford 1S7Z-6840-AA - GASKET
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API | 1 | Oil Filter Adapter Gasket (Built On Or Before 04-Apr-2016) | – |
W715618-S437 | 1 | Torque Converter Nuts | Package Contains 4 Pieces, 4 Pieces Required |
| 9L8Z-7A103-J | 1 | Transmission Fluid Pump | – |
| DG9Z-7902-G | 1 | Torque Converter | – |
| BB5Z-4B422-C | 1 | Left Halfshaft Circlip | – |
| 9L8Z-1177-G | 1 | Left Halfshaft Seal | – |
BB5Z-1S177-C
Right Automatic Transmission Output Shaft Seal,Pinion Seal fits Ford Edge,Escape,Fusion,Transit Connect,EcoSport 2012-2018 Replacement BB5Z-1S177-A, BB5P-1177-DA, BB5P-1177-EA 1 Piece
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | Right Halfshaft Seal (FWD) | – |
| 9L8Z-7A248-B | 4 | Clutch Feed Seals (Small) | Package Contains 1 Piece, 4 Pieces Required |
| 9L8Z-7A248-C No products found. | 1 | Clutch Feed Seal (Large) | – |
| BB5Z-7A098-E | 1 | Transmission Fluid Filter | – |
| W712146-S437 | 1 | Cooler Line Bolt | Package Contains 4 Pieces, 1 Piece Required |
| W716200-S437 | 1 | Cooler Line Bolt Stud | Package Contains 4 Pieces, 1 Piece Required |
CCPZ-3B477-B
Ford Retainer
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | Right Halfshaft Nut | – |
| CCPZ-3B477-C | 1 | Right Halfshaft Nut (MKZ) | – |
| DG9Z-7G273-B | 1 | Right Halfshaft Washer | – |
| W717071-S450 | 1 | Transmission Support Insulator Studs (MKZ) | Package Contains 4 Pieces, 4 Pieces Required |
| XO-5W30-Q1SP | As Needed | Motorcraft® SAE 5W-30 Synthetic Blend Motor Oil (All Markets Except Canada) | – |
| CXO-5W30-LSP6 | As Needed | Motorcraft® SAE 5W-30 Super Premium Motor Oil (Canada Only) | – |
XT-10-QLV
Ford Genuine Ford Fluid XT-10-QLVC MERCON-LV Automatic Transmission Fluid - 1 Quart
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | As Needed | Motorcraft® MERCON® LV Automatic Transmission Fluid (All Markets Except Canada) | – |
| CXT-10-LV6 | As Needed | Motorcraft® MERCON® LV Automatic Transmission Fluid (Canada Only) | – |
| XL-5-A
Motorcraft XL5# Grease - Long Life Lubricating ()
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API | As Needed | Motorcraft® Multi-Purpose Grease Spray | – |
| TA-25-B | As Needed | Motorcraft® Threadlock and Sealer | – |
XL-2
Genuine Ford Accessories (XL-2) High Temperature Nickel Anti-Seize Lubricant - 8 oz.
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API | As Needed | Motorcraft® High Temperature Nickel Anti-Seize Lubricant | – |
TA-29
Ford Genuine Ford Fluid TA-29 Ultra Silicone Sealant - 2.4 oz.
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API | As Needed | Motorcraft® Ultra Silicone Sealant | – |
| Vehicles Equipped With AWD | |||
| 5F9Z-4682-AA
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 1 | Driveshaft to PTU Bolts | Package Contains 1 Piece, 3 Pieces Required |
| W520103-S442 | 1 | Tailpipe Nuts | Package Contains 4 Pieces, 2 Pieces Required |
CV6Z-9450-E
Ford CV6Z-9450-B, Exhaust Pipe to Manifold Gasket
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | Tailpipe Gasket | – |
| W714265-S442 | 1 | Catalytic Converter-To-Turbocharger Nuts (Built On 5-Apr-2016 And Through 31-Jul-2020) | Package Contains 4 Pieces, 2 Pieces Required |
| EJ7Z-6L612-A | 1 | Catalytic Converter-To-Turbocharger Gasket (Built On 5-Apr-2016 And Through 31-Jul-2020) | – |
| W718250-S439 | 1 | Upper And Lower PTU Bolts (Built On 9-Jun-2015 And Through 31-Jul-2020) | Package Contains 5 Pieces, 5 Pieces Required |
| W500635-S439 | 5 | Upper And Lower PTU Bolts (Built On 13-Aug-2012 And Through 8-Jun-2015) | Package Contains 1 Piece, 5 Pieces Required |
| 9L8Z-1177-C | 1 | Right Halfshaft Seal (4WD) | – |
| CV6Z-7086-B | 1 | PTU Compression Seal | – |
| CV6Z-5A231-C | 1 | Catalytic Converter-To-Turbocharger Clamp (Built On 13-Aug-2012 And Through 04-Apr-2016) | – |
| BB5Z-6L612-A | 1 | Catalytic Converter-To-Turbocharger Gasket (Built On 13-Aug-2012 And Through 04-Apr-2016) | – |
| Parts To Inspect And Replace Only If Necessary | |||
| FB5Z-6840-A | If Needed | Oil Filter Adapter Gasket (Built On 04-Apr-2016 And Through 31-Jul-2020) | – |
Service Procedure
1. Remove the transmission and inspect the engine block mounting face for the presence of the dowel pins. If the dowel pins are not present in the engine block, inspect the transmission. If the dowel pins are present in the transmission, remove the dowel pins and reinstall into the engine block prior to transmission installation. Refer to Workshop Manual (WSM), Section 307-01A.
2. Remove and replace the flexplate. Refer to WSM, Section 303-01B.
3. Remove and discard the torque converter.
4. Remove the torque converter housing from the transmission case. Refer to WSM, Section 307-01A. Steps 6 through 40 are not required.
5. Remove the pump-to-torque converter housing bolts. Remove and discard the pump assembly and fluid filter. Refer to WSM, Section 307-01A.
6. Replace the pump assembly and the fluid filter. Refer to WSM, Section 307-01A.
7. Remove and discard the clutch feed seals. Install the 5 new clutch feed seals. Refer to WSM, Section 307-01A.
8. Reassemble the transmission. Refer to WSM, Section 307-01A.
9. Install the new torque converter. Refer to WSM, Section 307-01A.
10. Apply Motorcraft® Multi-Purpose Grease Spray to the torque converter pilot hub prior to transmission installation.
11. Install the transmission. Refer to WSM, Section 307-01A.
30 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | FUSION | 2015-2020 |
| FORD | FUSION ENERGI | 2015-2020 |
| FORD | FUSION HYBRID | 2015-2020 |
| LINCOLN | MKZ | 2015-2020 |
| LINCOLN | MKZ HYBRID | 2015-2020 |
1 Associated Document
Manufacturer Communications
21-2347
12 October 2021
- Lubrimatic 11-316 1 Lb Multi-Purpose Grease
- Long lasting, hard working formula delivers high performance in a wide range of heavy-duty applications
- Recommended for chassis, universal joints and other general purpose applications around the home, farm or shop
- Works best for lubricating rolling parts
- Nlgi 1-1/2; Drop point 350 degrees F; pumps to -10 to -15 degrees F
- Lucas Oil 10005 Red N Tacky Grease - 14 Ounce Cartridge (Pack of 10)
- Rust and oxidation inhibitors
- Water resistant
- Excellent mechanical stability
- Long storage life
- Agricultural, automotive and industrial applications
- Versatile Use: Super Lube Multi-Purpose Synthetic Grease with Syncolon is perfect as a tool grease, automotive grease, gear grease, and bearing grease for workshop or home use
- High Temperature Grease: This synthetic multipurpose lubricant resists water, salt water, dirt, and corrosion, making it ideal harsh environments
- Safe for Food & Sensitive Applications: As an NSF H1 registered food-grade lubricant, Super Lube is perfect for food processing equipment and is Kosher certified
- Maintains Stability Under Pressure: With a non-melting grease formula, Super Lube stays put without running, dripping, separating, or forming gummy deposits
- Premium Synthetic Lubricants: Super Lube manufactures specialized, effective, and regulatory-compliant lubrication solutions for industrial and mechanical settings
- PREMIUM ALL-PURPOSE GREASE: AtomLube All Purpose Grease (NLGI #2) combines three premium grease options (heavy-duty grease, multi-purpose grease, and marine grease) for use across an extended range of applications. Includes 2, 14 oz. grease tubes.
- MADE IN THE USA: We proudly design and manufacture our products in the USA. You can use AtomLube All Purpose Grease with confidence, knowing that our products have been perfected for your mechanical protection.
- LONGER LASTING LUBRICATION: This general purpose grease has a high resistance to oxidation and washout to guarantee extended service life and longer lubrication intervals. It provides lasting protection during periods of extreme pressures and high temperatures.
- HIGH-PERFORMANCE LUBRICANT: This powerful, waterproof grease eliminates friction and corrosion. AtomLube All Purpose Grease develops strong adhesion to metal surfaces for strong stay-in-place power even in severe operating conditions.
- NLGI CERTIFIED: Our all-purpose grease meets the National Lubricating Grease Institute (NLGI) performance classification GC-LB for automotive applications in wheel bearing and chassis grease.
Last update on 2026-06-04 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2015-2020 Fusion FWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Can be Claimed With Operation C Or D) 212347A 9.3 Hrs. 2015-2020 Fusion AWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Can be Claimed With Operation C Or D) 212347B 11.4 Hrs. 2015-2020 MKZ FWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Do Not Use With Any Labor Operations Outside Of This Article) 212347C 8.9 Hrs. 2015-2020 MKZ AWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Do Not Use With Any Labor Operations Outside Of This Article) 212347D 10.7 Hrs. Vehicles Without Lane Departure: Additional Time To Check And Correct Front Toe (Can be Claimed With Operation A Or B) 212347E 0.6 Hrs. Vehicles With Lane Departure: Additional Time To Check And Correct Front Toe (Can be Claimed With Operation A Or B) 212347F 0.8 Hrs. Repair/Claim Coding Causal Part: 6375 Condition Code: 01
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.