NHTSA ID Number: 10203848
Manufacturer Communication Number: SSM 50257
Summary
Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.
40 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
FORD | C-MAX | 2014-2017 |
| FORD | FOCUS | 2016-2018 |
| FORD | FUSION | 2014-2020 |
| FORD | FUSION ENERGI | 2014-2020 |
| FORD | FUSION HYBRID | 2014-2020 |
| LINCOLN | CONTINENTAL | 2017 |
| LINCOLN | MKC | 2015-2017 |
| LINCOLN | MKX | 2016-2017 |
| LINCOLN | MKZ | 2015-2017 |
| LINCOLN | MKZ HYBRID | 2015-2017 |
APPLICABLE VEHICLES
2014 – 2020 CAR: C7 CD391N FUSION
2014 – 2017 CAR: CG C344N C-MAX
2016 – 2018 CAR: DH C346N FOCUS
2015 – 2017 CAR: C9 CD533N MKZ
2015 – 2017 CAR: C9 CD533N MKZ
2015 – 2017 TRUCK: ME C489N MKC
2017 CAR: PL D544N CONTINENTAL
2016 – 2017 CAR: D9 U540N MKX
1 Associated Document
Manufacturer Communications
SSM 50257 – 2014-2020 Various Vehicles – MyFord Mobile and MyLincoln
MC-10203848-0001.pdf 118.908KB
Bestseller No. 1
2026 Latest A15 Navigation SD Card Map Accessory for Ford Lincoln, F-150 Explorer Fusion Expedition Escape Edge MKC MKZ MKX Sync 2 Navigation SD Card Accessories Update USA/Canada Maps, GM5T-19H449-AJ
- 【LATEST A15 NAVIGATION SD CARD UPDATE】Stay ahead with the newest 2026 A15 navigation SD card that updates all previous versions including A14 and earlier, providing the most comprehensive map coverage for the entire United States and Canada with millions of updated points of interest such as gas stations, hotels, restaurants and newly added highways, ensuring reliable guidance for both city driving and cross-country adventures.
- 【WIDE COMPATIBILITY WITH FORD MODELS】This navigation SD card part number GM5T-19H449-AJ is designed to fit Ford vehicles including F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Expedition 2015, Escape 2013-2015, Edge 2011-2015, Focus 2012-2015, C-MAX 2013-2015, Escape Hybrid 2013-2015, Expedition XT 2015, Fiesta 2014-2015, Flex 2013-2015, Mustang 2015, Super Duty F-250/F-350/F-450 2013-2016, Taurus 2013-2015, Transit 2013-2015, Transit Connect 2014-2016.
- 【WIDE COMPATIBILITY WITH LINCOLN MODELS】 This navigation SD card compatible with Lincoln Accessories Fits Lincoln MKZ (2013 - 2016), MKX (2011 - 2016), MKC (2015), MKS (2013 - 2015), MKT (2013 - 2015), NAVIGATOR (2015). Reliable Lincoln navigation accessories that update your vehicle’s SYNC 2 system for accurate routing across USA & Canada.
- 【EASY PLUG AND PLAY INSTALLATION】You need to check if the CCPU of Ford/Lincoln SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn engine OFF 20+ mins. 2. Locate the SD card slot and remove the old navigation card. 3. Insert the new Navigation SD Card untll it clicks. 4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!).
- 【RELIABLE OFFLINE GPS NAVIGATION】Unlike smartphone navigation apps that depend on cellular data signals this Lincoln/Ford navigation SD card stores all map data directly on the card providing uninterrupted turn-by-turn directions even in remote areas mountains or deserts with no internet connection, perfect for long road trips across the United States and Canada with no data usage no signal issues and no roaming charges ensuring you always find your way regardless of your location.
Bestseller No. 2
2026 Latest A15 Navigation SD Card for Ford/Lincoln, Compatible with F-150 Explorer Expedition Fusion Edge Escape MKC MKZ MKX Sync 2, Navigation SD Card Maps Update USA/Canada, GM5T-19H449-AJ
- Latest A15 Navigation SD Card: 2026 latest navigation sd card for database version A15 map library coverage for the United States and Canada. A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. Get directions to wherever you travel with this map update that identifies roads, subdivisions, business and points of interest.Perfect navigation accessories for Ford/Lincoln vehicles.
- Reliable GPS Navigation: This Lincoln/Ford navigation SD card stores maps directly onboard, providing uninterrupted turn-by-turn directions even in remote areas. Drive confidently through unfamiliar or recently changed areas and arrive at your destination quickly and efficiently.
- Easy to Install: Turn off engine for 10–20 mins, remove old card, insert new Ford Navigation SD Card (label up), then restart engine. System updates maps automatically in about 10–20 mins. No extra tools or programming needed. Your car will be permanently locked after the first installation. Do not insert the A15 navigation SD card into non-vehicle devices, as this may damage the map data.
- Compatible with Ford Accessories: Ideal navigation accessories to keep your Ford system up to date. Edge 2011-2015, Expedition XT 2015, Expedition 2015, Explorer 2011-2016, Escape/Escape Hybrid 2013-2015, Taurus 2013-2015, Transit 2014-2015, Transit Connect 2014-2016, F-150 2013-2015, Flex 2013-2015, Fiesta 2014-2015, Focus 2012-2015, Fusion 2013-2016, Mustang 2015, C-Max 2013-2015, Super Duty F250/F350/F450 2013-2016.
- Compatible with Lincoln Accessories: MKZ 2013-2016, MKX 2011-2016, MKC 2015, MKS 2013-2015, MKT 2013-15, NAVIGATOR 2015. Note, please refer to the system version description in the attached picture to confirm that your car with Sync2 systems that use the embedded SD card.
Bestseller No. 3
SYNC 3 APIM Module V3.4 System for 2016-2019 F150 F250 Lincoln with Latest NA223 Map Support Navigation Module Carplay VIN Programming GEN4
- SYNC 3 APIM Module: equipped with original navigation SYNC 3 APIM control module. The latest applicable SYNC 3 software, with the new complete NA223 map in 2024 Full coverage USA and Canada.（RAM 4G + ROM 32G， The old model was RAM 2G + ROM 32G because the old model could not carry RAM 4G + ROM 32G）
- OEM: HC3Z-19A387-B HU5Z-19A387-A HC3T-14F014-BD SYNC
- Plug and Play, This unit is intended to repair select Ford and Lincoln Sync 3 systems with inoperable touch screen systems (Black screen, frequent bluetooth disconnects, lag between touch input and reaction, etc).
- SYNC 3 GPS navigation module：Regardless of whether your vehicle has navigation or not, you can upgrade navigation/downgrade to non-navigation or keep it the same, no need to go to the dealership, Vehicle specific programming (VIN is required at checkout).
- NO TRIP TO DEALER NEEDED.Free Pre-Programmed: Please send VIN in time when purchasing.(we will pre-program the data matching according to your car VIN# for free. )!!! Without your VIN, I will not be able to ship as fast.
Bestseller No. 5
2026 Latest A15 Navigation SD Card Map for Ford/Lincoln, F150 Escape Explorer Focus Fusion Expedition Edge Mustang MKC MKS MKZ MKX Sync Navigation Accessories Update USA/Canada Maps, GM5T-19H449-AJ
- Latest A15 Navigation SD Card: Latest 2026 version navigation accessories fits for Ford/Lincoln. A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. This map update covers hundreds of cities, counties and metropolitan areas in all 50 U.S. states and Canada. Featuring millions of updated points of interest including gas stations, hotels, and restaurants, this card delivers reliable guidance for city driving and cross-country adventures alike.
- Compatible with Ford Models: F-150 (2013 - 2015), EXPLORER (2011 - 2016), FUSION (2013 - 2016), EXPEDITION (2015), ESCAPE (2013 - 2015), EDGE (2011 - 2015), FOCUS (2012 - 2015), C-MAX (2013 - 2015), ESCAPE HYBRID (2013 - 2015), EXPEDITION XT (2015), FIESTA (2014 - 2015), FLEX (2013 - 2015), MUSTANG (2015), SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016), TAURUS (2013 - 2015), TRANSIT (2013 - 2015), TRANSIT CONNECT (2014 - 2016).
- Compatible with Lincoln Models: MKZ (2013 - 2016), MKX (2011 - 2016), MKC (2015), MKS (2013 - 2015), MKT (2013 - 2015), NAVIGATOR (2015).
- Installation Instructions: Before installation, check whether the Ford/Lincoln SYNC system’s central processor (CCPU) is compatible or requires an upgrade; for detailed steps, refer to main image 6; To install: 1.Turn engine OFF 20+ mins.2.Locate the SD card slot and remove the old navigation card.3.Insert the new Navigation SD Card untll it clicks.4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!)
- Disposable and device warning: Your car will be permanently locked after the first installation; Do not insert mobile phones/laptops - it can damage data
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