MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission – 2012-2015 Ford

NHTSA ID Number: 10203850

Manufacturer Communication Number: SSM 50258

 

Summary

Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed.

 

 


9 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBay logoC-MAX2013
FORDeBay logoFOCUS2012-2015
FORDeBay logoFUSION2012-2013
FORDeBay logoFUSION ENERGI2013
FORDeBay logoFUSION HYBRID2013

 


APPLICABLE VEHICLES

2012 – 2015 CAR: DH C346N FOCUS
2012 CAR: DE FUSION/MILAN/MKZ (ZEPHYR)
2013 CAR: CG C344N C-MAX
2013 CAR: C7 CD391N FUSION

 


1 Associated Document

Manufacturer Communications

SSM 50258 – 2012-2015 Various Vehicles – MyFord Mobile and MyLincoln Mobile App Functionality Concerns – 3G Cellular Network Decommission

https://www.nhtsa.gov/recalls?nhtsaId=10203850

MC-10203850-0001.pdf 116.975KB

 


 

Ford SYNC Updates

 

Bestseller No. 1
2026 Latest A15 Navigation SD Card for Ford/Lincoln, Compatible with F-150 Explorer Expedition Fusion Edge Escape MKC MKZ MKX Sync 2, Navigation SD Card Maps Update USA/Canada, GM5T-19H449-AJ
  • Latest A15 Navigation SD Card: 2026 latest navigation sd card for database version A15 map library coverage for the United States and Canada. A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. Get directions to wherever you travel with this map update that identifies roads, subdivisions, business and points of interest.Perfect navigation accessories for FordeBay logo/LincolneBay logo vehicles.
  • Reliable GPS Navigation: This LincolneBay logo/FordeBay logo navigation SD card stores maps directly onboard, providing uninterrupted turn-by-turn directions even in remote areas. Drive confidently through unfamiliar or recently changed areas and arrive at your destination quickly and efficiently.
  • Easy to Install: Turn off engine for 10–20 mins, remove old card, insert new FordeBay logo Navigation SD Card (label up), then restart engine. System updates maps automatically in about 10–20 mins. No extra tools or programming needed. Your car will be permanently locked after the first installation. Do not insert the A15 navigation SD card into non-vehicle devices, as this may damage the map data.
  • Compatible with FordeBay logo Accessories: Ideal navigation accessories to keep your FordeBay logo system up to date. Edge 2011-2015, Expedition XT 2015, Expedition 2015, Explorer 2011-2016, Escape/Escape Hybrid 2013-2015, Taurus 2013-2015, Transit 2014-2015, Transit Connect 2014-2016, F-150 2013-2015, Flex 2013-2015, Fiesta 2014-2015, Focus 2012-2015, Fusion 2013-2016, MustangeBay logo 2015, C-Max 2013-2015, Super Duty F250/F350/F450 2013-2016.
  • Compatible with LincolneBay logo Accessories: MKZ 2013-2016, MKX 2011-2016, MKC 2015, MKS 2013-2015, MKT 2013-15, NAVIGATOR 2015. Note, please refer to the system version description in the attached picture to confirm that your car with Sync2 systems that use the embedded SD card.
Bestseller No. 2
2026 Latest A15 Navigation SD Card Map Accessory for Ford Lincoln, F-150 Explorer Fusion Expedition Escape Edge MKC MKZ MKX Sync 2 Navigation SD Card Accessories Update USA/Canada Maps, GM5T-19H449-AJ
  • 【LATEST A15 NAVIGATION SD CARD UPDATE】Stay ahead with the newest 2026 A15 navigation SD card that updates all previous versions including A14 and earlier, providing the most comprehensive map coverage for the entire United States and Canada with millions of updated points of interest such as gas stations, hotels, restaurants and newly added highways, ensuring reliable guidance for both city driving and cross-country adventures.
  • 【WIDE COMPATIBILITY WITH FORDeBay logo MODELS】This navigation SD card part number GM5T-19H449-AJ is designed to fit FordeBay logo vehicles including F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Expedition 2015, Escape 2013-2015, Edge 2011-2015, Focus 2012-2015, C-MAX 2013-2015, Escape Hybrid 2013-2015, Expedition XT 2015, Fiesta 2014-2015, Flex 2013-2015, MustangeBay logo 2015, Super Duty F-250/F-350/F-450 2013-2016, Taurus 2013-2015, Transit 2013-2015, Transit Connect 2014-2016.
  • 【WIDE COMPATIBILITY WITH LINCOLNeBay logo MODELS】 This navigation SD card compatible with LincolneBay logo Accessories Fits LincolneBay logo MKZ (2013 - 2016), MKX (2011 - 2016), MKC (2015), MKS (2013 - 2015), MKT (2013 - 2015), NAVIGATOR (2015). Reliable LincolneBay logo navigation accessories that update your vehicle’s SYNC 2 system for accurate routing across USA & Canada.
  • 【EASY PLUG AND PLAY INSTALLATION】You need to check if the CCPU of FordeBay logo/LincolneBay logo SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn engine OFF 20+ mins. 2. Locate the SD card slot and remove the old navigation card. 3. Insert the new Navigation SD Card untll it clicks. 4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!).
  • 【RELIABLE OFFLINE GPS NAVIGATION】Unlike smartphone navigation apps that depend on cellular data signals this LincolneBay logo/FordeBay logo navigation SD card stores all map data directly on the card providing uninterrupted turn-by-turn directions even in remote areas mountains or deserts with no internet connection, perfect for long road trips across the United States and Canada with no data usage no signal issues and no roaming charges ensuring you always find your way regardless of your location.
Bestseller No. 3
A15 Compatible with Lincoln Ford Navigation SD Card,Latest Version Sync 2 System SD Card of GPS Navigator for Car OEM GM5T-19H449-AJ,Car in-Dash Navigation GPS Units Map Card
  • Note: Navigation sd card for database version A15 map library coverage for the United States and Canada. Note, please refer to the system version description in the attached picture to confirm that your car with Sync2 systems that use the embedded SD card
  • Suitable Vehicles: The GPS navigation SD card is OEM GM5T-19H449-AJ, compatible with FordeBay logo 2013-2015 C-Max, 2013-2016 Fusion, compatible with LincolneBay logo 2013-2015 MKS, and more. Please refer to the details page for more specific information on the fit models
  • Clear Navigation: Our truck gps navigation SD card encompassing detailed map data and comprehensive road information, has undergone recent updates to incorporate the most current map database, enables you to arrive at your destination swiftly
  • Easy to Install: Simply turn off the vehicle power, identify the SD card slot, typically positioned in the central console or concealed behind a dashboard access panel, eject the existing SD card and insert the new SD card until you hear the slot clic
  • Usage Guidelines: When the latest version navigation SD card fault message is displayed, firstly eject the SD card and inspect it for breakage, if not perform a system factory reset or master reset according to the instructions in the detailed description
Bestseller No. 4
OEM Ford Carplay USB Hub Module Upgrade for Sync 3 Models HC3Z-19A387-H
  • OEM Genuine FordeBay logo Parts only at Rod Baker FordeBay logo!
  • Requires Updating Sync 3 to the Latest Compatible Version!
  • Required for Upgrading Sync 3 to unlock Carplay Feature
  • SEE Description for Compatible Models!!!
  • If you are unsure about fitment, please contact us with your VIN to confirm!
Bestseller No. 5
2025 Latest A15 Navigation SD Card Compatible with Ford/Lincoln, F150 Explorer Fusion Expedition Escape Edge MKC MKZ MKX Sync Navigation Accessories Update USA/Canada Maps, GM5T-19H449-AJ
  • LATEST DATA: A15 navigation SD card updates A14, A13, A12, A11, A10, A9, A8, A7, A6, A5, A4, etc Map databases. This map update covers hundreds of cities, counties and metropolitan areas in all 50 U.S. states and Canada. Latest 2025 version navigation accessories fits for FordeBay logo/LincolneBay logo.
  • COMPATIBLE WITH FORDeBay logo MODELS: Fits for FordeBay logo (F-150 2013 - 2015), (EXPLORER 2011 - 2016), (FUSION 2013 - 2016), (EXPEDITION 2015), (ESCAPE 2013 - 2015), (EDGE 2011 - 2015), (FOCUS 2012 - 2015), (C-MAX 2013 - 2015), (ESCAPE HYBRID 2013 - 2015), (EXPEDITION XT 2015), (FIESTA 2014 - 2015), (FLEX 2013 - 2015), (MUSTANGeBay logo 2015), (SUPER DUTY (F-250 / F-350 / F-450) 2013 - 2016), (TAURUS 2013 - 2015), (TRANSIT 2013 - 2015), (TRANSIT CONNECT 2014 - 2016).
  • COMPATIBLE WITH LINCOLNeBay logo MODELS: Fits for LINCOLNeBay logo (MKZ 2013 - 2016), (MKX 2011 - 2016), (MKC 2015), (MKS 2013 - 2015), (MKT 2013 - 2015), (NAVIGATOR 2015).
  • INSTALLATION INSTRUCTION: You need to check if the CCPU of FordeBay logo/LincolneBay logo SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn vehicle off 2. Locate the SD card slot 3. Remove the old SD Card 4. Insert the new Navigatilon SD Card into the SD card slot untll it clicks 5. Start the engine to ensure the new Navigation SD Card is functioning. The word "Navigation" should appear in the upper right hand corner.
  • BUY WITH CONFIDENCE: Press Navigation to access navigation functions. lf “Insert Nav SD Card" appears, this means the system doesn't recognize that the new card was inserted. Ensure the card is inserted all the way until it clicks. If for any reason you are not satisfied with your Navigation SD Card, we offer 24-hour, 100% satisfaction customer support services.

Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API


 

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