December 16, 2021 NHTSA CAMPAIGN NUMBER: 21V979000
Improperly Attached Rear Seat Belts/FMVSS 208, 210
Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V979
Manufacturer Ford
Motor Company
Components SEAT BELTS
Potential Number of Units Affected 2,622
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, “Occupant Crash Protection,” and 210, “Seat Belt Assembly Anchorages.”
Remedy
Dealers will repair the rear seat belt buckle attachments, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C36.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
February 1, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 21C36 – Supplement # 2
Certain 2021-2022 Model Year Maverick Vehicles and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| 2021-2022 | Mach -E | CSAP | October 5, 2021 through November 18, 2021 |
| 2022 | Maverick | HSAP | October 6, 2021 through October 20, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle
Safety Standard (FMVSS) 208 Occupant Crash Protection, and – (FMVSS) 210 Seat Belt Assembly Anchorages. Rear floor assemblies were produced with tapping plates that may have oversized extruded bolt holes used to attach the rear seat belt buckles. Oversized extruded bolt holes may decrease the strength of the fastener joint causing inadequate attachment of the rear seat belts during loading. An inadequately attached rear seat belt could detach under loading and may not adequately restrain an occupant in a crash, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to repair both LH and RH rear buckle attachments with a stainless-steel thread repair insert M12 X 1.75 X 12mm long. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 31, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicle.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the thread repair of assembly anchorages.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| Obtain Locally | Stainless Steel Thread Repair Insert M12 X 1.75 and 12mm Long | As needed | Claim as Misc. Other |
CERTAIN 2021 MODEL YEAR MAVERICK AND MUSTANG MACH-E VEHICLES — DRIVER AND REAR SEATBELT BUCKLE ATTACHMENT REPAIR
NOTE: For Mustang Mach-E vehicles proceed to Mustang Mach-E Service Procedure on Page 1.
NOTE: For Maverick vehicles proceed to Maverick Service Procedure on Page 3.
MUSTANG MACH-E SERVICE PROCEDURE
1. Remove the Left Hand (LH), Right Hand (RH) and Center rear seatbelt buckles. Please follow the Workshop Manual (WSM) procedures in Section 501-20A.
NOTE: Set a depth gauge on a 31/64″ drill bit at 50.8 mm (2 in). See Figure 1.
2. Using a 31/64″ drill bit, drill out the anchor bolt hole. Use a M12 x 1.75 STI tap to tap the hole, then install a of M12 x 1.75 12mm long thread repair insert. See Figure 2.
3. Thoroughly clean all debris from the repair area before reinstalling the LH, RH and Center rear seatbelt buckles.
4. Reinstall the LH, RH and Center rear seatbelt buckles by reversing the removal procedure.
- Torque: 41 lb.ft (55 Nm).
MAVERICK SERVICE PROCEDURE
1. Remove the Rear Seats. Please follow the WSM procedures in Section 501-10B.
2. Remove the Rear Seatbelt Buckle RH and Center. Please follow the WSM procedures in Section 501-20A.
NOTE: Set a depth gauge on a 31/64″ drill bit at 50.8 mm (2 in). See Figure 3.
3. Using a 31/64″ drill bit, drill out the anchor bolt hole. Use a M12 x 1.75 STI tap to tap the hole, then install a of M12 x 1.75 12mm long thread repair insert. See Figure 2.
4. Thoroughly clean all debris from the repair area before reinstalling the LH, RH and Center rear seatbelt buckles.
5. Reinstall the RH and Center rear seatbelt buckles by reversing the removal procedure.
- Torque: 30 lb.ft (40 Nm).
6. Reinstall the Rear Seats by reversing the removal procedure.
Chronology :
In October, 2021, Cuautitlan Stamping and Assembly Plant (CSAP) & Hermosillo Stamping and Assembly Plant (HSAP) experienced rear seat belt buckle attachments that were not achieving the specified installation torque and exhibited stripped threads.
On October 20, 2021, the assembly plants notified Supplier Technical Assistance and Engineering of the concern. It was determined that a common Tier 2 (L&W) tapping plate component is used to produce rear floor assemblies at Magna-Autotek for CSAP and Magna-Sonora for HSAP. Investigation of the tapping plate produced by the Tier 2 identified a larger than specification bolt hole extrusion internal diameter that was not detected and passed through to the two Tier 1 sites and subsequently to Ford assembly plants.
On November 9th, 2021, Critical Concern Review Group (CCRG) opened an investigation.
The investigation determined one suspect lot containing 33,836 suspect components was produced on July 23, 2021 by the Tier 2 supplier. The suspect vehicle population was determined by reviewing the Tier 1 and Tier 2 supplier records, developing a joint torque trace acceptance criteria, and reviewing fastener torque traces at CSAP and HSAP for each vehicle produced during the suspect window.
On December 09, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
3 Affected Products
Vehicles
12 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-21V979-1327.PDF 216.218KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 Certain 2021-2022 Model Year Maverick and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair
RCMN-21V979-5837.pdf 1315.043KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement #1 Certain 2021-2022 Model Year Maverick Vehicles and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair
RCMN-21V979-1633.pdf 211.589KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement #1 Certain 2021-2022 Model Year Maverick Vehicles and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair
RCMN-21V979-6303.pdf 1346.915KB
Manufacturer Notices(to Dealers, etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance NoticeCompliance Recall 21C36 Certain 2021 2022 Model Year Maverick and Mach – E Vehicle Rear Seat Belt Anchor Thread Repair
RCMN-21V979-4058.pdf 146.134KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V979-0207.pdf 50.345KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021-2022 Model Year Maverick Vehicles and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair
RCMN-21V979-8200.pdf 1362.793KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V979-0843.PDF 211.144KB
ISSUED Renotification Notice
RCRN-21V979-7298.pdf 549.148KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V979-0070.PDF 211.246KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V979-4356.PDF 211.327KB
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May, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Maverick has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C36 – Rear Floor Extrusion for Seat Belt Attachment What is the issue? The rear seatbelts on your vehicle may be inadequately attached due to improperly manufactured rear floor assemblies. If a rear seat belt detaches under loading, it will not adequately restrain an occupant in a crash, increasing the risk of injury. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Maverick las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C36 – Protuberancia en el piso trasero para conexión con el cinturón de seguridad ¿Cuál es el problema? Los cinturones traseros de su vehículo podrían estar conectados de una forma inadecuada debido a ensambles del piso trasero incorrectamente manufacturados. Si el cinturón de seguridad trasero se desprende debido a la carga, podría no proteger adecuadamente a un ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000156 / 311 / 156 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0001770 A / 000000000000156 / 156 ùù
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January 2022 08823 21C36/DTB121C361 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2022 Ford Motor Company 771511950806 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C36 / NHTSA Recall 21V979 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash protection, 210 Seat belt Assembly Anchorages. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The rear seatbelts on your vehicle may be inadequately attached due to improperly manufactured rear floor assemblies. What is the risk? If a rear seat belt detaches under loading, it will not adequately restrain an occupant in a crash, increasing the risk of injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to repair both LH and RH rear buckle attachments with a thread repair kit. This service must be performed on all affected vehicles at no charge to the vehicle owner. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21C36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. However, passengers should not sit in the rear seats until your vehicle is repaired under this recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle without passengers in the rear seats. 08823 21C36/DTB121C361 What should you do? (continued) If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V979. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 2 of 4 A/2/000001/1 3 of 4 A/3/000001/1 08823 21C36/DTB121C361 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C36 / Campaña 21V979 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante en caso de impacto, 210 Anclajes del ensamble del cinturón de seguridad. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los cinturones traseros de su vehículo podrían estar conectados de una forma inadecuada debido a ensambles del piso trasero incorrectamente manufacturados. ¿Qué riesgo existe? Si el cinturón de seguridad trasero se desprende debido a la carga, podría no proteger adecuadamente a un ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reparar las uniones de las hebillas traseras del lado izquierdo y derecho con un kit de reparación de roscas. Este servicio se debe realizar en todos los vehículos afectados sin costo para el propietario del vehículo. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21C36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. No obstante, los pasajeros no se deben sentar en los asientos traseros mientras no se realice la reparación de esta campaña en el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad sin llevar pasajeros en los asientos traseros. Enero de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771511950806 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 08823 21C36/DTB121C361 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V979 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 1, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021-2022 Model Year Maverick Vehicles and Mach-E Vehicle Rear Seat Belt Anchor Thread Repair New! REASON FOR THIS SUPPLEMENT Attachment I: Updated Provision for locally obtained Thread Repair Insert. Attachment II: Order and Claim Quantity. Attachment III: Technical Information Length of Thread Insert. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates 2021-2022 Mach -E CSAP October 5, 2021 through November 18, 2021 2022 Maverick HSAP October 6, 2021 through October 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection, and – (FMVSS) 210 Seat Belt Assembly Anchorages. Rear floor assemblies were produced with tapping plates that may have oversized extruded bolt holes used to attach the rear seat belt buckles. Oversized extruded bolt holes may decrease the strength of the fastener joint causing inadequate attachment of the rear seat belts during loading. An inadequately attached rear seat belt could detach under loading and may not adequately restrain an occupant in a crash, increasing the risk of injury. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to repair both LH and RH rear buckle attachments with a stainless-steel thread repair insert M12 X 1.75 X 12mm long. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of January 31, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021 Model Year Maverick Vehicle Certain 2021 2022 Model Year Mach-E Vehicle Thread Repair of Rear Seat Belt Assembly Anchorages OASIS ACTIVATION OASIS was activated on December 17, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on December 17, 2021. Owner names and addresses was made available January 1, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicle. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. RENTAL VEHICLES Rental vehicles are not approved for this program. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021 Model Year Maverick Vehicle Certain 2021 2022 Model Year Mach-E Vehicle Thread Repair of Rear Seat Belt Assembly Anchorages OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with the thread repair of assembly anchorages. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (21C36) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021 Model Year Maverick Vehicle Certain 2021 2022 Model Year Mach-E Vehicle Thread Repair of Rear Seat Belt Assembly Anchorages Refunds: Submit refunds on a separate repair line. – Program Code: 21C36 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. New! Provision for locally obtained Stainless Steel Thread Repair Insert M12 X 1.75 X 12mm long: Submit on the same line as the repair. – Program Code: 21C36 – Misc. Expense: OTHER – Misc. Expense: Claim up to $4.00 Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021 Model Year Maverick Vehicle Certain 2021 2022 Model Year Mach-E Vehicle Thread Repair of Rear Seat Belt Assembly Anchorages LABOR ALLOWANCES Description Labor Operation Labor Time Mach – E: Install thread insert to LH and RH rear buckle; includes time to clean interior work area. 21C36B 0.6 Maverick: Install thread insert to LH and RH rear buckle; includes time to clean interior work area. 21C36C 0.7 PARTS REQUIREMENTS / ORDERING INFORMATION New! ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity Obtain Locally Stainless Steel Thread Repair Insert M12 X 1.75 and 12mm Long As needed Claim as Misc. Other Order your parts through normal order processing channels. DEALER PRICE For latest prices, refer to DOES II. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C36 – Supplement # 2 Certain 2021 Model Year Maverick Vehicle Certain 2021 2022 Model Year Mach-E Vehicle Thread Repair of Rear Seat Belt Assembly Anchorages Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 21C36 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 CERTAIN 2021 MODEL YEAR MAVERICK AND MUSTANG MACH-E VEHICLES — DRIVER AND REAR SEATBELT BUCKLE ATTACHMENT REPAIR NOTE: For Mustang Mach-E vehicles proceed to Mustang Mach-E Service Procedure on Page 1. NOTE: For Maverick vehicles proceed to Maverick Service Procedure on Page 3. MUSTANG MACH-E SERVICE PROCEDURE 1. Remove the Left Hand (LH), Right Hand (RH) and Center rear seatbelt buckles. Please follow the Workshop Manual (WSM) procedures in Section 501-20A. NOTE: Set a depth gauge on a 31/64″ drill bit at 50.8 mm (2 in). See Figure 1. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 50.8 mm (2 in) 21649A FIGURE 1 ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 21C36 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 2. Using a 31/64″ drill bit, drill out the anchor bolt hole. Use a M12 x 1.75 STI tap to tap the hole, then install a of M12 x 1.75 12mm long thread repair insert. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21649B FIGURE 2 3. Thoroughly clean all debris from the repair area before reinstalling the LH, RH and Center rear seatbelt buckles. 4. Reinstall the LH, RH and Center rear seatbelt buckles by reversing the removal procedure. • Torque: 41 lb.ft (55 Nm). ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 21C36 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 MAVERICK SERVICE PROCEDURE 1. Remove the Rear Seats. Please follow the WSM procedures in Section 501-10B. 2. Remove the Rear Seatbelt Buckle RH and Center. Please follow the WSM procedures in Section 501-20A. NOTE: Set a depth gauge on a 31/64″ drill bit at 50.8 mm (2 in). See Figure 3. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 50.8 mm (2 in) 21649A FIGURE 3 3. Using a 31/64″ drill bit, drill out the anchor bolt hole. Use a M12 x 1.75 STI tap to tap the hole, then install a of M12 x 1.75 12mm long thread repair insert. See Figure 2. 21649B FIGURE 4 ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 21C36 – S2 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 4. Thoroughly clean all debris from the repair area before reinstalling the LH, RH and Center rear seatbelt buckles. 5. Reinstall the RH and Center rear seatbelt buckles by reversing the removal procedure. • Torque: 30 lb.ft (40 Nm). 6. Reinstall the Rear Seats by reversing the removal procedure.
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 17, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 21C36 Certain 2021 2022 Model Year Maverick and Mach – E Vehicle Rear Seat Belt Anchor Thread Repair AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach -E 2021-2022 CSAP October 5, 2021 through November 18, 2021 Maverick 2022 HSAP October 6, 2021 through October 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection, and – (FMVSS) 210 Seat Belt Assembly Anchorages. Rear floor assemblies were produced with tapping plates that may have oversized extruded bolt holes used to attach the rear seat belt buckles. Oversized extruded bolt holes may decrease the strength of the fastener joint causing inadequate attachment of the rear seat belts during loading. An inadequately attached rear seat belt could detach under loading and may not adequately restrain an occupant in a crash, increasing the risk of injury. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers the week of January 3rd, 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-979 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-979 Manufacturer Recall No. : 21C36 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2,622 Estimated percentage with defect : 50 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : HYBRID ELECTRIC Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear floor assembly production to the vehicle in which the rear floor assembly is installed. Affected vehicles are equipped with suspect rear floor assemblies. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Affected Vehicles – 2304 Production Dates : OCT 05, 2021 – NOV 18, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-979 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ford Maverick Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear floor assembly production to the vehicle in which the rear floor assembly is installed. Affected vehicles are equipped with suspect rear floor assemblies. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Ford Maverick Vehicles – 318 Production Dates : OCT 06, 2021 – NOV 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Rear floor assemblies were produced with tapping plates that may have oversized extruded bolt holes used for attaching the rear seat belt buckles. Oversized extruded bolt holes may decrease the strength of the fastener joint causing inadequate attachment of the rear seat belts during loading. Vehicles with suspect rear floor assemblies may not comply to FMVSS 208 and FMVSS 210. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 210 – Seat belt assembly anchorages Description of the Safety Risk : Improperly manufactured seat belt anchorages could detach under loading and may not adequately restrain an occupant in a crash, increasing the risk of injury. Description of the Cause : Tier 2 supplier produced tapping plates with extruded bolt holes that were not within specification and may reduce strength of seat belt anchorage. Identification of Any Warning that can Occur : None. Involved Components : Part 573 Safety Recall Report 21V-979 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Rear Floor Assembly Component Description : Rear Floor Assembly Component Part Number : NZ6B-E11215-A/C/D Component Name 2 : Rear Floor Assembly Component Description : Rear Floor Assembly Component Part Number : LJ9B-R11215-AN Supplier Identification : Component Manufacturer Name : Autotek Address : TEOLOYUCAN KM 25 NAVE 1 CUAUTITLAN IZCALLI Foreign States 54713 Country : Mexico Chronology : In October, 2021, Cuautitlan Stamping and Assembly Plant (CSAP) & Hermosillo Stamping and Assembly Plant (HSAP) experienced rear seat belt buckle attachments that were not achieving the specified installation torque and exhibited stripped threads. On October 20, 2021, the assembly plants notified Supplier Technical Assistance and Engineering of the concern. It was determined that a common Tier 2 (L&W) tapping plate component is used to produce rear floor assemblies at Magna-Autotek for CSAP and Magna-Sonora for HSAP. Investigation of the tapping plate produced by the Tier 2 identified a larger than specification bolt hole extrusion internal diameter that was not detected and passed through to the two Tier 1 sites and subsequently to Ford assembly plants. On November 9th, 2021, Critical Concern Review Group (CCRG) opened an investigation. The investigation determined one suspect lot containing 33,836 suspect components was produced on July 23, 2021 by the Tier 2 supplier. The suspect vehicle population was determined by reviewing the Tier 1 and Tier 2 supplier records, developing a joint torque trace acceptance criteria, and reviewing fastener torque traces at CSAP and HSAP for each vehicle produced during the suspect window. On December 09, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action. Part 573 Safety Recall Report 21V-979 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the rear seat belt buckle attachments repaired. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component will have the correct bolt hole size by utilizing the Helicoil repair procedure. Identify How/When Recall Condition was Corrected in Production : 100% Inspection implemented Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 17, 2021 (Advanced Notice). Mailing of owner notification letters is expected to begin January 17, 2022 and is expected to be completed by January 22, 2022. Planned Dealer Notification Date : DEC 17, 2021 – JAN 17, 2022 Planned Owner Notification Date : JAN 17, 2022 – JAN 22, 2022 * NR – Not Reported
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