September 14, 2021 NHTSA CAMPAIGN NUMBER: 21V711000
Inadequate Front Windshield Bonding/FMVSS 212
A windshield that separates from a vehicle during a crash can increase the risk of injury.
NHTSA Campaign Number: 21V711
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 17,692
Summary
Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, “Windshield Mounting.”
Remedy
Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C22.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Mustang Mach-E | 2021 | Cuautitlan | February 24, 2020 through June 18, 2021 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting, demonstrating possible inadequate urethane adhesion around significant portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedure. This service must be performed on all affected vehicles at no charge to the vehicle owner. If the vehicle also has FSA 21S42, prior to scheduling customer for repairs, ensure the foam seal required for the panoramic roof glass is on site at your dealer. LJ8Z-19B822-AA is expected to start shipping by the end of November 2021.
NOTE: Some of the vehicles in this program may also have 21S42 open. Check OASIS to see if FSA 21S42 is applicable. If so, refer to 21S42 technical instructions to perform both 21S42 and 21C22 as a combined repair procedure.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of October 25, 2021, informing them repair instructions and parts ordering information are anticipated to be available to dealers on November 15, 2021.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PICKUP AND DELIVERY
2021 Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers) with a rental for up to 2 days. Claim any additional rental days approved by the SSSC as instructed.
Dealers are authorized to claim unique services for completing this program, including:
- Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services.
- Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| Consumables Required for all Vehicles | |||
| Obtain Locally | Masking Tape | Claim as MISC OTHER | |
| Glass Cleaner | |||
| Dow BETAPRIME 5504G / Sika Primer-207 or equivalent | |||
| SikaTack MACH 60 / SikaTack MACH 30 / Dow
BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent | |||
| Roloc Disks or equivalent | |||
| Isopropyl Alcohol | |||
| Ford Approved Epoxy Based Primer | |||
| Related Damage Only Part Numbers | |||
| LJ8Z-5803100-A | Base Windshield | VIN Specific – Only if breaks during removal procedure. | |
| LJ8Z-5803100-H | High Series Windshield | ||
CERTAIN 2021 MODEL YEAR MUSTANG MACH-E VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-6
2. Glass Company Part One – Remove windshield – Steps 1-11 as required.
3. Body Shop Part Two – Improve flange adhesion – Steps 7-14 as required.
4. Glass Company Part Two – Install windshield – Steps 12-19
5. Body Shop Part Three – Calibrate Image Processing Module A – Steps
BODY SHOP – PART ONE
1. Is 21S42 open on this VIN?
Yes – Do not proceed with these FSA instructions. Refer to 21S42 for technical and claiming instructions.
No – Proceed to step 2.
2. Remove the windshield wiper pivot arms. Please follow Workshop Manual (WSM) procedures in Section 501-16.
3. Remove the cowl panel grille. Please follow WSM procedures in Section 501-02.
4. Remove the headliner. Please follow WSM procedures in Section 501-05.
5. Remove the interior rear view mirror. Please follow WSM procedures in Section
6. Disconnect the heated windshield electrical connector and tape the wires to the windshield to prevent damage. See Figure 1.
BODY SHOP – PART TWO
7. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic.
8. Using a scraper, cut the through the urethane bead vertically down to the painted surface to create a starting point. Once reaching the painted surface, pry one side of the bead up with the scraper. Using fingers, work to peel the urethane off the windshield body flange.
9. In areas where the urethane peeled up cleanly, use 400-600 grit sandpaper or a fine Scotch-Brite pad to manually scuff clear coat lightly until it displays a white haze being sure to only abrade the flange. See Figure 2.
10. In areas where the urethane did not peel up cleanly, use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from flange while attempting to minimize abrasion to the painted surface. See Figure 3.
11. Clean off the entire windshield flange from all dirt and debris.
12. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate.
13. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 4.
14. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. Allow time for the primer to dry per the manufacturer’s instructions. See Figure 5.
BODY SHOP – PART THREE
NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed.
15. Remove the protective cover from the vehicle and clean off any dirt and debris.
16. Re-install all previously removed components by reversing steps 1-4.
17. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
CERTAIN 2021 MODEL YEAR MUSTANG MACH-E VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-6
2. Glass Company Part One – Remove windshield – Steps 1-11 as required.
3. Body Shop Part Two – Improve Flange adhesion – Steps 7-14 as required.
4. Glass Company Part Two – Install windshield – Steps 12-19
5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 15-17
GLASS COMPANY – PART ONE
1. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 1.
NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a piano wire to cut out the glass, the wire will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint.
2. Remove the windshield using a piano wire cut out tool. See Figure 2 where cutting fiber line was used.
3. Inspect the windshield for possible damage. Is there any damage to the windshield?
Yes – Replace the windshield. Proceed to Step 4.
No – Re-install the original windshield. Proceed to Step 12.
NOTE: Damage to the alignment pins does not require windshield replacement.
4. Use glass cleaner to clean the surface of the new windshield to be installed.
5. Release the tabs and remove the in-vehicle temperature and humidity sensor. See Figure 3.
6. Re-install the temperature and humidity sensor into the new windshield.
7. Remove the Image Processing Module A (IPMA) Camera. See Figure 4.
1. Release the tab.
2. Release the tab and remove the IPMA camera.
8. Re-install the IPMA camera into the new windshield.
9. Remove the rain sensor. See Figure 5.
1. Release the retainers.
2. Remove the rain sensor.
10. Inspect the rain sensor gel pack for damage. See Figure 6.
NOTE: If the rain sensor gel pack is damaged, install a new rain sensor.
11. Re-install the rain sensor into the new windshield.
GLASS COMPANY – PART TWO
NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed.
12. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 7.
13. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. Additionally, apply two coats of window primer at any location where the clearcoat or paint layers have been damaged to provide environmental protection. Allow dry time between each coat applied.
Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
14. Apply window primer according to the manufacturer’s instructions to the new windshield. Allow dry time.
Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when replacing the windshield.
15. Apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. Allow dry time.
Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when reusing the original windshield.
16. Cut the urethane adhesive applicator tip to specification. See Figure 8.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive
17. Apply a urethane adhesive bead. See Figure 9.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
18. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
19. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
1 Affected Product
Vehicle
12 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal
RCMN-21V711-6228.pdf 3475.396KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Reseal
RCMN-21V711-8320.pdf 132.976KB
ISSUED Renotification Notice
ISSUED Renotification Notice
Recall 573 Report
RCLRPT-21V711-9743.PDF 214.652KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V711-4079.PDF 211.146KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V711-5964.pdf 51.958KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V711-9911.pdf 52.958KB
Recall Acknowledgement
RCAK-21V711-7761.pdf 645.571KB
Noncompliance Notice 573 Report
RCLRPT-21V711-3077.PDF 214.305KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V711-9742.PDF 211.254KB
ISSUED Renotification Notice
RCRN-21V711-9913.pdf 548.704KB
Latest Recalls Documents
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Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-STARTMay, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Mustang Mach-E has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C22 – Windshield Adhesion What is the issue? On your vehicle, it is possible that the urethane adhesion of the windshield to the body is inadequate. An inadequately adhered windshield does not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. An inadequately adhered windshield may detach in a crash, increasing the risk of injury to occupants. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Mustang Mach-E las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C22 – Adhesión del parabrisa ¿Cuál es el problema? Es posible que la adhesión de uretano del parabrisa con la carrocería de su vehículo sea inadecuada. Un parabrisa inadecuadamente adherido no cumple con los requisitos especificados por la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. Un parabrisa inadecuadamente adherido podría desprenderse en un choque, lo cual aumenta el riesgo de que los ocupantes sufran lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION P.O. BOX 1904 DEARBORN, MI 48121-1904
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December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 Recall Reminder & Added Enhancements This notice applies to: VIN: Dear JOHN A. SAMPLE, You were recently notified of a recall or recalls on your vehicle. As a reminder, full details of the recall/s are in the attached letter. Please consider contacting your dealership at your earliest convenience to have these two recalls completed. To enhance your experience, Ford Motor Company is providing complimentary services to assist with transportation as well as providing software updates while your vehicle is in, to ensure that your Mustang Mach-E is performing at the highest level: Customer Convenience/Transportation: l Rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs l Vehicle Pick-up & Delivery (at participating dealers) Software Updates While Vehicle is at Dealership: l Ahead of future Ford Power-Up over the air software releases, we have authorized our dealers to perform software updates to deliver several customer enhancements including the following: Improved range in cold weather, Direct Current (DC) fast charge total time improvements, range accuracy, e-latch door robustness, improved phone as a key detection, and other quality improvements. To find a Ford dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our team at the Ford Customer Relationship Center at 866-436-7332 that will be happy to assist you. Thank you for your attention to this important matter. Ford Customer Service Division *Note: The dealer installation of this software is not needed once Ford Power up over the air is available. Dealer installed software updates expire November 2022. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Diciembre de 2021 Recordatorio de campaña y mejoras añadidas Este aviso se aplica a: VIN: Estimado JOHN A. SAMPLE: Recientemente usted fue notificado de una o varias campañas en su vehículo. A modo de recordatorio, en la carta adjunta aparecen detalles completos de la o las campañas. Le recomendamos que se ponga en contacto con su distribuidor lo antes posible para realizar estas dos campañas. A fin de mejorar su experiencia, Ford Motor Company está ofreciendo servicios complementarios para apoyar con el transporte, así como también actualizaciones de software mientras su vehículo se encuentra con nosotros, a fin de asegurar que su Mustang Mach-E se desempeñe de la mejor manera: Ventaja para el cliente/transporte: l Vehículo de alquiler sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentra en el distribuidor en reparación l Retiro y entrega del vehículo (en distribuidores que participan del programa) Actualizaciones de software mientras el vehículo está en el distribuidor: l Actualizaciones de software OTA de Ford Power-Up, hemos autorizado a nuestros distribuidores a realizar actualizaciones de software a fin de ofrecer varias mejoras al cliente, incluido lo siguiente: Autonomía mejorada en clima frío, mejoras en el tiempo total de carga rápida de corriente continua (CC), precisión de la autonomía, robustez de las puertas con chapa electrónica, detección mejorada de teléfono como llave y otras mejoras de calidad. Para encontrar un distribuidor Ford cerca de usted, visite Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro equipo en el Centro de Relación con Clientes Ford al 866-436-7332 y ellos con gusto lo atenderán. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente *Nota: La instalación de este software en el distribuidor no será necesaria una vez que Ford Power up OTA esté disponible. Las actualizaciones de software instaladas en el distribuidor expiran en noviembre de 2022. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S42 / NHTSA Recall 21V712 Compliance Recall Notice 21C22 / NHTSA Recall 21V711 Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Additionally, Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What are the issues? 21S42 – On your vehicle, the urethane adhesion of the panoramic roof glass panel to the vehicle body is inadequate. 21C22 – In addition, it is possible that the urethane adhesion of the windshield to the body is inadequate. An inadequately adhered windshield does not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. What are the risks? 21S42 – Inadequate urethane adhesion of the panoramic roof glass may result in increased wind noise, water leaks, and/or the roof glass may loosen and become detached from the vehicle, creating a road hazard and increasing the risk of a crash. 21C22 – An inadequately adhered windshield may detach in a crash, increasing the risk of injury to occupants. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to apply additional urethane adhesive to the panoramic roof glass and have the windshield removed and reinstalled using standard service procedures, free of charge (parts and labor). 1R840 How long will it take? The repair time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required for your dealer to coordinate with a glass installer. In addition, your vehicle may require parts to be ordered. What should you do? Please call your dealer to request a service date for safety recall 21S42 & compliance recall 21C22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under these safety & compliance recalls. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have safety recall 21S42 & compliance recall 21C22 completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Is vehicle Pick-up and Delivery available? 2021 Mustang Mach-E customers affected by these recalls have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for these recalls, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recalls 21V711 & 21V712. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S42 / Campaña 21V712 de la NHTSA Aviso de campaña de cumplimiento 21C22 / Campaña 21V711 de la NHTSA Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Adicionalmente, Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuáles son los problemas? 21S42 – La adhesión de uretano del panel de cristal del techo panorámico con la carrocería de su vehículo es inadecuada. 21C22 – Adicionalmente, es posible que la adhesión de uretano del parabrisa con la carrocería de su vehículo sea inadecuada. Un parabrisa inadecuadamente adherido no cumple con los requisitos especificados por la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. ¿Cuáles son los riesgos? 21S42 – Una adhesión inadecuada del cristal del techo panorámico podría ocasionar mayor ruido de viento, fugas de agua e incluso el cristal se podría aflojar y desprender del vehículo, lo cual genera un peligro en el camino y aumenta el riesgo de choque. 21C22 – Un parabrisa inadecuadamente adherido podría desprenderse en un choque, lo cual aumenta el riesgo de que los ocupantes sufran lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a aplicar adhesivo de uretano adicional al cristal del techo panorámico y a retirar y volver a instalar el parabrisa utilizando un procedimiento de servicio estándar, sin costo alguno (piezas y mano de obra). Diciembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ¿Cuánto tiempo tomará? El tiempo necesario para la reparación es de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Podría requerirse tiempo adicional para que el distribuidor coordine con el instalador del cristal. Además, podría ser necesario pedir piezas para su vehículo. ¿Qué debe hacer? Llame a su distribuidor para solicitar una cita de servicio para realizar la campaña de seguridad 21S42 y la campaña de cumplimiento 21C22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para estas campañas de seguridad y cumplimiento, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar la campaña de seguridad 21S42 y la campaña de cumplimiento 21C22 en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E 2021 afectados por estas campañas tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para estas campañas, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V711 y 21V712 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2021 Ford, División de Servicio al Cliente
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December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2021 Ford Motor Company 09019 21C22 RN/DTB121CS21 Recall Reminder & Added Enhancements This notice applies to: 2021 Mustang Mach-E VIN: Dear JOHN A. SAMPLE, You were recently notified of a recall or recalls on your vehicle. As a reminder, full details of the recall/s are in the attached letter. Please consider contacting your dealership at your earliest convenience to have these two recalls completed. To enhance your experience, Ford Motor Company is providing complimentary services to assist with transportation as well as providing software updates while your vehicle is in, to ensure that your Mustang Mach-E is performing at the highest level: Customer Convenience/Transportation: l Rental vehicle at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs l Vehicle Pick-up & Delivery (at participating dealers) Software Updates While Vehicle is at Dealership: l Ahead of future Ford Power-Up over the air software releases, we have authorized our dealers to perform software updates to deliver several customer enhancements including the following: Improved range in cold weather, Direct Current (DC) fast charge total time improvements, range accuracy, e-latch door robustness, improved phone as a key detection, and other quality improvements. To find a Ford dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our team at the Ford Customer Relationship Center at 866-436-7332 that will be happy to assist you. Thank you for your attention to this important matter. Ford Customer Service Division *Note: The dealer installation of this software is not needed once Ford Power up over the air is available. Dealer installed software updates expire November 2022. 1 of 8 A/1/000001/1 771500452632 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Diciembre de 2021 Recordatorio de campaña y mejoras añadidas Este aviso se aplica a: Mustang Mach-E 2021 VIN: Estimado JOHN A. SAMPLE: Recientemente usted fue notificado de una o varias campañas en su vehículo. A modo de recordatorio, en la carta adjunta aparecen detalles completos de la o las campañas. Le recomendamos que se ponga en contacto con su distribuidor lo antes posible para realizar estas dos campañas. A fin de mejorar su experiencia, Ford Motor Company está ofreciendo servicios complementarios para apoyar con el transporte, así como también actualizaciones de software mientras su vehículo se encuentra con nosotros, a fin de asegurar que su Mustang Mach-E se desempeñe de la mejor manera: Ventaja para el cliente/transporte: l Vehículo de alquiler sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentra en el distribuidor en reparación l Retiro y entrega del vehículo (en distribuidores que participan del programa) Actualizaciones de software mientras el vehículo está en el distribuidor: l Actualizaciones de software OTA de Ford Power-Up, hemos autorizado a nuestros distribuidores a realizar actualizaciones de software a fin de ofrecer varias mejoras al cliente, incluido lo siguiente: Autonomía mejorada en clima frío, mejoras en el tiempo total de carga rápida de corriente continua (CC), precisión de la autonomía, robustez de las puertas con chapa electrónica, detección mejorada de teléfono como llave y otras mejoras de calidad. Para encontrar un distribuidor Ford cerca de usted, visite Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro equipo en el Centro de Relación con Clientes Ford al 866-436-7332 y ellos con gusto lo atenderán. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente *Nota: La instalación de este software en el distribuidor no será necesaria una vez que Ford Power up OTA esté disponible. Las actualizaciones de software instaladas en el distribuidor expiran en noviembre de 2022. 2 of 8 A/2/000001/1 09019 21C22 RN/DTB121CS21 © Copyright 2021 Ford, División de Servicio al Cliente 771500452632 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 December 2021 09019 21C22 RN/DTB121CS21 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 3 of 8 A/3/000001/1 © Copyright 2021 Ford Motor Company 771500452632 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C22 / NHTSA Recall 21V711 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it is possible that the urethane adhesion of the windshield to the body is inadequate. An inadequately adhered windshield does not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. What is the risk? An inadequately adhered windshield may detach in a crash, increasing the risk of injury to occupants. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to have the windshield removed and reinstalled using standard service procedures, free of charge (parts and labor). How long will it take? The repair time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required for your dealer to coordinate with a glass installer. In addition, your vehicle may require parts to be ordered. What should you do? Please call your dealer to request a service date for Recall 21C22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. 09019 21C22 RN/DTB121CS21 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Is vehicle Pick-up and Delivery available? 2021 Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for this recall, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. © Copyright 2021 Ford Motor Company 4 of 8 A/4/000001/1 09019 21C22 RN/DTB121CS21 Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V711. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 5 of 8 A/5/000001/1 6 of 8 A/6/000001/1 09019 21C22 RN/DTB121CS21 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C22 / Campaña 21V711 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la adhesión de uretano del parabrisa con la carrocería de su vehículo sea inadecuada. Un parabrisa inadecuadamente adherido no cumple con los requisitos especificados por la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. ¿Qué riesgo existe? Un parabrisa inadecuadamente adherido podría desprenderse en un choque, lo cual aumenta el riesgo de que los ocupantes sufran lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a retirar y volver a instalar el parabrisa utilizando un procedimiento de servicio estándar, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para la reparación es de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Podría requerirse tiempo adicional para que el distribuidor coordine con el instalador del cristal. Además, podría ser necesario pedir piezas para su vehículo. ¿Qué debe hacer? Llame al distribuidor para solicitar una cita de servicio para realizar la campaña 21C22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Diciembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2021 Ford, División de Servicio al Cliente 771500452632 A/6/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 7 of 8 A/7/000001/1 09019 21C22 RN/DTB121CS21 ¿Qué debe hacer? (continuación) Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E 2021 afectados por esta campaña tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para esta campaña, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. © Copyright 2021 Ford, División de Servicio al Cliente 8 of 8 A/8/000001/1 09019 21C22 RN/DTB121CS21 ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V711 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2021 Ford, División de Servicio al Cliente
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October 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S42 / NHTSA Recall 21V712 Compliance Recall Notice 21C22 / NHTSA Recall 21V711 Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Additionally, Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What are the issues? 21S42 – On your vehicle, the urethane adhesion of the panoramic roof glass panel to the vehicle body is inadequate. 21C22 – In addition, it is possible that the urethane adhesion of the windshield to the body is inadequate. An inadequately adhered windshield does not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. What are the risks? 21S42 – Inadequate urethane adhesion of the panoramic roof glass may result in increased wind noise, water leaks, and/or the roof glass may loosen and become detached from the vehicle, creating a road hazard and increasing the risk of a crash. 21C22 – An inadequately adhered windshield may detach in a crash, increasing the risk of injury to occupants. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to apply additional urethane adhesive to the panoramic roof glass and have the windshield removed and reinstalled using standard service procedures, free of charge (parts and labor). How long will it take? The repair time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required for your dealer to coordinate with a glass installer. In addition, your vehicle may require parts to be ordered. What should you do? We anticipate repair instructions and parts ordering information to be available to your dealer on November 15, 2021. Please call your dealer after November 15, 2021, to request a service date for safety recall 21S42 & compliance recall 21C22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under these safety & compliance recalls. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable after November 15, 2021. You can continue to safely drive your vehicle. © Copyright 2021 Ford Motor Company 00200 21SC2/DTB121SC21 1 of 4 A/1/000001/1 771479226272 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have safety recall 21S42 & compliance recall 21C22 completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Is vehicle Pick-up and Delivery available? 2021 Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for this recall, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recalls 21V711 & 21V712. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 00200 21SC2/DTB121SC21 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S42 / Campaña 21V712 de la NHTSA Aviso de campaña de cumplimiento 21C22 / Campaña 21V711 de la NHTSA Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Adicionalmente, Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuáles son los problemas? 21S42 – La adhesión de uretano del panel de cristal del techo panorámico con la carrocería de su vehículo es inadecuada. 21C22 – Adicionalmente, es posible que la adhesión de uretano del parabrisa con la carrocería de su vehículo sea inadecuada. Un parabrisa inadecuadamente adherido no cumple con los requisitos especificados por la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. ¿Cuáles son los riesgos? 21S42 – Una adhesión inadecuada del cristal del techo panorámico podría ocasionar mayor ruido de viento, fugas de agua e incluso el cristal se podría aflojar y desprender del vehículo, lo cual genera un peligro en el camino y aumenta el riesgo de choque. 21C22 – Un parabrisa inadecuadamente adherido podría desprenderse en un choque, lo cual aumenta el riesgo de que los ocupantes sufran lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a aplicar adhesivo de uretano adicional al cristal del techo panorámico y a retirar y volver a instalar el parabrisa utilizando un procedimiento de servicio estándar, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para la reparación es de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Podría requerirse tiempo adicional para que el distribuidor coordine con el instalador del cristal. Además, podría ser necesario pedir piezas para su vehículo. ¿Qué debe hacer? Esperamos recibir instrucciones para la reparación e información sobre el pedido de piezas el 15 de noviembre de 2021. Llame a su distribuidor después del 15 de noviembre de 2021 para solicitar una cita de servicio para realizar la campaña de seguridad 21S42 y la campaña de cumplimiento 21C22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para estas campañas de seguridad y cumplimiento, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema tan pronto como sea posible después del 15 de noviembre de 2021. Puede continuar manejando su vehículo con seguridad. 3 of 4 A/3/000001/1 00200 21SC2/DTB121SC21 Octubre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2021 Ford, División de Servicio al Cliente 771479226272 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar la campaña de seguridad 21S42 y la campaña de cumplimiento 21C22 en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E 2021 afectados por esta campaña tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para esta campaña, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V711 y 21V712 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 00200 21SC2/DTB121SC21 © Copyright 2021 Ford, División de Servicio al Cliente
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October 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C22 / NHTSA Recall 21V711 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it is possible that the urethane adhesion of the windshield to the body is inadequate. An inadequately adhered windshield does not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting. What is the risk? An inadequately adhered windshield may detach in a crash, increasing the risk of injury to occupants. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to have the windshield removed and reinstalled using standard service procedures, free of charge (parts and labor). How long will it take? The repair time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required for your dealer to coordinate with a glass installer. In addition, your vehicle may require parts to be ordered. What should you do? We anticipate repair instructions and parts ordering information to be available to your dealer on November 15, 2021. Please call your dealer after November 15, 2021, to request a service date for Recall 21C22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable after November 15, 2021. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2021 Ford Motor Company 09019 21C22/DTB121C2A1 1 of 4 A/1/000001/1 771479186898 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Is vehicle Pick-up and Delivery available? 2021 Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for this recall, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V711. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 09019 21C22/DTB121C2A1 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C22 / Campaña 21V711 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la adhesión de uretano del parabrisa con la carrocería de su vehículo sea inadecuada. Un parabrisa inadecuadamente adherido no cumple con los requisitos especificados por la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa. ¿Qué riesgo existe? Un parabrisa inadecuadamente adherido podría desprenderse en un choque, lo cual aumenta el riesgo de que los ocupantes sufran lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a retirar y volver a instalar el parabrisa utilizando un procedimiento de servicio estándar, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para la reparación es de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Podría requerirse tiempo adicional para que el distribuidor coordine con el instalador del cristal. Además, podría ser necesario pedir piezas para su vehículo. ¿Qué debe hacer? Esperamos recibir instrucciones para la reparación e información sobre el pedido de piezas el 15 de noviembre de 2021. Llame a su distribuidor después del 15 de noviembre de 2021 para solicitar una cita de servicio para realizar la campaña 21C22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema tan pronto como sea posible después del 15 de noviembre de 2021. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 09019 21C22/DTB121C2A1 Octubre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2021 Ford, División de Servicio al Cliente 771479186898 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E 2021 afectados por esta campaña tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para esta campaña, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V711 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 09019 21C22/DTB121C2A1 © Copyright 2021 Ford, División de Servicio al Cliente
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 22, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Reseal AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2021 Cuautitlan February 24, 2020 through June 18, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting, demonstrating possible inadequate urethane adhesion around significant portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers the week of November 15, 2021, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail, starting October 27, 2021, informing them repair instructions and parts ordering information are anticipated to be available to dealers on November 15, 2021. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 15, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal REF: Safety Recall 21S42 – Dated November 15, 2021 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2021 Cuautitlan February 24, 2020 through June 18, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. Automatic Closure: For VINs that have both 21C22 AND 21S42 open, both repairs must be completed at the same time. Claim by submitting for payment under 21S42, which will close both FSAs. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting, demonstrating possible inadequate urethane adhesion around significant portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedure. This service must be performed on all affected vehicles at no charge to the vehicle owner. If the vehicle also has FSA 21S42, prior to scheduling customer for repairs, ensure the foam seal required for the panoramic roof glass is on site at your dealer. LJ8Z-19B822-AA is expected to start shipping by the end of November 2021. NOTE: Some of the vehicles in this program may also have 21S42 open. Check OASIS to see if FSA 21S42 is applicable. If so, refer to 21S42 technical instructions to perform both 21S42 and 21C22 as a combined repair procedure. ** NOTE: For vehicles with both 21C22 and 21S42 open, refer to 21S42 dealer bulletin for claiming instructions. 21C22 labor operations will only pay on VINs with ONLY 21C22 open. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of October 25, 2021, informing them repair instructions and parts ordering information are anticipated to be available to dealers on November 15, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Copyright 2021 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information – Body Shop Attachment IV: Technical Information – Glass Company Attachment V: Vehicle Pick-up and Delivery Record Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal OASIS ACTIVATION OASIS was activated on October 22, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on October 22, 2021. Owner names and addresses were available on November 10, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Dealers are pre-approved for up to 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal PICKUP AND DELIVERY 2021 Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers) with a rental for up to 2 days. Claim any additional rental days approved by the SSSC as instructed. Dealers are authorized to claim unique services for completing this program, including: Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services. Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION ** NOTE: For vehicles with both 21C22 and 21S42 open, refer to 21S42 dealer bulletin for claiming instructions. 21C22 labor operations will only pay on VINs with ONLY 21C22 open. Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C22 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal CLAIMS PREPARATION AND SUBMISSION (continued) Sublet Glass Removal/Installation: Sublet repairs to remove and install the windshield can be claimed instead of 21C22C. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 21C22 – Misc. Expense: FSAOSL – Misc. Expense: Claim up to $250 Provision for Locally Obtained Supplies: Cleaning supplies, consumables, and either Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the repair. – Program Code: 21C22 – Misc. Expense: OTHER – Misc. Expense: Claim up to $100 Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal LABOR ALLOWANCES **NOTE: For vehicles with both 21C22 and 21S42 open, refer to 21S42 dealer bulletin for claiming instructions. 21C22 labor operations will only pay on VINs that ONLY have 21C22 open. Description Labor Operation Labor Time Prepare vehicle – Includes time to remove and install headliner, rear view mirror, wiper arms, and cowl. 21C22B 3.1 hours Remove and install windshield using wire method, includes cleaning current windshield and applying primer to body and window 21C22C 1.0 Hours Prepare windshield flange; protect vehicle, tape, scuff flange, clean flange, tape, and apply epoxy if needed 21C22D 1.2 Hours IPMA camera alignment 21C22E 0.3 Hours Clean Vehicle MT21C22 Up to 0.5 Hours Vehicle Pick-up and Delivery Allowance – NOTE: This allowance is for dealer-performed vehicle pickup/ delivery for dealership repairs only. Can only be claimed once, regardless of outstanding FSA’s repaired. 21C22MM 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity Consumables Required for all Vehicles Obtain Locally Masking Tape Claim as MISC OTHER Glass Cleaner Dow BETAPRIME 5504G / Sika Primer-207 or equivalent SikaTack MACH 60 / SikaTack MACH 30 / Dow BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent Roloc Disks or equivalent Isopropyl Alcohol Ford Approved Epoxy Based Primer Related Damage Only Part Numbers LJ8Z-5803100-A Base Windshield VIN Specific – Only if breaks during LJ8Z-5803100-H High Series Windshield removal procedure. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Note: Less than 10% of the affected vehicle population is expected to require windshield replacement. Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reseal DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 CERTAIN 2021 MODEL YEAR MUSTANG MACH-E VEHICLES — WINDSHIELD GLASS REATTACHMENT SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-6 2. Glass Company Part One – Remove windshield – Steps 1-11 as required. 3. Body Shop Part Two – Improve flange adhesion – Steps 7-14 as required. 4. Glass Company Part Two – Install windshield – Steps 12-19 5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 15-17 BODY SHOP – PART ONE 1. Is 21S42 open on this VIN? Yes – Do not proceed with these FSA instructions. Refer to 21S42 for technical and claiming instructions. No – Proceed to step 2. 2. Remove the windshield wiper pivot arms. Please follow Workshop Manual (WSM) procedures in Section 501-16. 3. Remove the cowl panel grille. Please follow WSM procedures in Section 501-02. 4. Remove the headliner. Please follow WSM procedures in Section 501-05. 5. Remove the interior rear view mirror. Please follow WSM procedures in Section 501-09. 6. Disconnect the heated windshield electrical connector and tape the wires to the windshield to prevent damage. See Figure 1. ATTACHMENT III PAGE 2 OF 4 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 FIGURE 2 21025F ONLY SCUFF THE WINDOW FLANGE URETHANE HAS PEELED CLEANLY FROM THE BODY BODY SHOP – PART TWO 7. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic. 8. Using a scraper, cut the through the urethane bead vertically down to the painted surface to create a starting point. Once reaching the painted surface, pry one side of the bead up with the scraper. Using fingers, work to peel the urethane off the windshield body flange. 9. In areas where the urethane peeled up cleanly, use 400-600 grit sandpaper or a fine Scotch-Brite pad to manually scuff clear coat lightly until it displays a white haze being sure to only abrade the flange. See Figure 2. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21506M ATTACHMENT III PAGE 3 OF 4 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 13. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 4. FIGURE 4 21363A FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025G THE URETHANE HAD TO BE CUT TO REMOVE 10. In areas where the urethane did not peel up cleanly, use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from flange while attempting to minimize abrasion to the painted surface. See Figure 3. 11. Clean off the entire windshield flange from all dirt and debris. 12. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate. ATTACHMENT III PAGE 4 OF 4 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 BODY SHOP – PART THREE NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed. 15. Remove the protective cover from the vehicle and clean off any dirt and debris. 16. Re-install all previously removed components by reversing steps 1-4. 17. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool. 14. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. Allow time for the primer to dry per the manufacturer’s instructions. See Figure 5. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21363B ATTACHMENT IV PAGE 1 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 CERTAIN 2021 MODEL YEAR MUSTANG MACH-E VEHICLES — WINDSHIELD GLASS REATTACHMENT SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-6 2. Glass Company Part One – Remove windshield – Steps 1-11 as required. 3. Body Shop Part Two – Improve Flange adhesion – Steps 7-14 as required. 4. Glass Company Part Two – Install windshield – Steps 12-19 5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 15-17 GLASS COMPANY – PART ONE 1. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 1. NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a piano wire to cut out the glass, the wire will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint. FIGURE 1 STUD FOR MISSING NUT 21363C ATTACHMENT IV PAGE 2 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 2. Remove the windshield using a piano wire cut out tool. See Figure 2 where cutting fiber line was used. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21506H 3. Inspect the windshield for possible damage. Is there any damage to the windshield? Yes – Replace the windshield. Proceed to Step 4. No – Re-install the original windshield. Proceed to Step 12. NOTE: Damage to the alignment pins does not require windshield replacement. 4. Use glass cleaner to clean the surface of the new windshield to be installed. FIGURE 3 5. Release the tabs and remove the in-vehicle temperature and humidity sensor. See Figure 3. 21025Z ATTACHMENT IV PAGE 3 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 6. Re-install the temperature and humidity sensor into the new windshield. 7. Remove the Image Processing Module A (IPMA) Camera. See Figure 4. 1. Release the tab. 2. Release the tab and remove the IPMA camera. FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AA 8. Re-install the IPMA camera into the new windshield. 9. Remove the rain sensor. See Figure 5. 1. Release the retainers. 2. Remove the rain sensor. FIGURE 5 21025AB x2 1 2 ATTACHMENT IV PAGE 4 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 10. Inspect the rain sensor gel pack for damage. See Figure 6. NOTE: If the rain sensor gel pack is damaged, install a new rain sensor. FIGURE 6 11. Re-install the rain sensor into the new windshield. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AC ATTACHMENT IV PAGE 5 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 GLASS COMPANY – PART TWO NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed. 12. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 7. FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025B 13. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. Additionally, apply two coats of window primer at any location where the clearcoat or paint layers have been damaged to provide environmental protection. Allow dry time between each coat applied. Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 14. Apply window primer according to the manufacturer’s instructions to the new windshield. Allow dry time. Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 NOTE: This step only applies when replacing the windshield. 15. Apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. Allow dry time. Material: Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 NOTE: This step only applies when reusing the original windshield. ATTACHMENT IV PAGE 6 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 16. Cut the urethane adhesive applicator tip to specification. See Figure 8. Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive FIGURE 8 17. Apply a urethane adhesive bead. See Figure 9. 1. Start and end at the original overlap points to prevent air and water leaks. 2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld. 3. Make sure there are no gaps in the bead. NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks. NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive. NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead. FIGURE 9 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AD 21025AE ATTACHMENT IV PAGE 7 OF 7 COMPLIANCE RECALL 21C22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 18. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond. NOTICE: The door windows must be left open during the adhesive curing time. 19. Install the fixed glass to the vehicle. 1. Install the fixed glass, pressing firmly by hand to ensure a good bond. 2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). ATTACHMENT V Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C22 Certain 2021 Model Year Mustang Mach-E Vehicles Windshield Glass Reattachment MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Mobile Repair ☐ Pick-up and/or delivery service As outlined below for the 21C22 Field Service Action program. ☐ Mobile Repair – Date: _______________ OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date
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