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| TSB 14-0173 | DISCHARGED 12-VOLT BATTERY OR SERVICE ADVANCETRAC CLUSTER MESSAGE AFTER FOUR WHEEL FLAT TOWING BEHIND RV – BUILT ON OR BEFORE 7/22/2014 |
| FORD: | 2013-2014 C-MAX |
ISSUE:
Some 2013-2014 C-MAX Hybrid or Energi vehicles built on or before 7/22/2014 may exhibit a discharged 12-Volt battery or a Service AdvanceTrac cluster message after four wheel flat towing behind a recreational vehicle (RV).
ACTION:
Follow the Service Procedures steps to correct the condition.
SERVICE PROCEDURE
- If the vehicle is a 2013 C-MAX Hybrid or Energi, reprogram the powertrain control module (PCM) and the instrument panel cluster (IPC) to the latest calibration using IDS or Ford J2534 release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.
- If the vehicle is a 2014 C-MAX Hybrid or Energi vehicle built on or before 7/22/2014 reprogram the PCM to the latest calibration using IDS or Ford J2534 release 91.05 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Proceed to Step 3.
- Print the customer towing instructions attached to the end of this article and provide it to the customer. Make sure the customer is aware they can ignore the SHIFT TO PARK or TRANSMISSION NOT IN PARK messages during recreational towing that will appear in the instrument cluster when the transmission is in the N position and the ignition is in the off position.
| OPERATION | DESCRIPTION | TIME |
|---|---|---|
| 140173A | 2013 C-MAX Hybrid/Energi: Reprogram The Appropriate Modules As Required By The Software Update And IPC Includes Time To Clear Codes After Repair (Do Not Use With Any Other Labor Operations) | 0.6 Hr. |
| 140173B | 2014 C-MAX Hybrid/Energi: Reprogram The Appropriate Modules As Required By The Software Update Includes Time To Clear Codes After Repair (Do Not Use With Any Other Labor Operations) | 0.5 Hr. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 2C219 | 04 |
Figure 1 – 14-0173
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Service Information & Reprogramming
Software necessary to program electronic modules to the latest calibration level, perform module initialization (PATS), and set Programmable Parameters on Ford, Lincoln and Mercury vehicles.
Ford Module Programming (FMP) is a software application that allows subscribers to program electronic modules on Ford, Lincoln and Mercury vehicles. It can be used for:
- Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
- Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)
In addition, module initialization (PATS) functions such as Keycode Erase/Reprogram and PCM Parameter Reset can be done using this application.
J2534 Device 
using Ford Module Programming (FMP) can Reprogram and Configure most Modules.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
